St. Joseph’s John Knox Village

The Marketing staff is great. However, once you get beyond them to the clinical staff the experience went down hill. They flip flop on information they give you. They are abrasive, which is strange for a setting that should be very compassionate. I felt like I was advocating their facility and was burned by them. There are many facilities in the area I urge you to check out that can do as good of better of a job then this place. The only thing I liked about John Knox was the multiple dining options for the residents, as well as a hair salon on site. I would gladly take my relative off property to these things to know I have peace of mind not working with John Knox. There are better facilities that hold a higher ECC License which has a higher standard of care. They have to meet more standards in order to get and maintain that license. John Knox does not carry an ECC license from what they told me. Do yourself a favor look else where.

The facility provides poor quality health care in regards to the MED/​Rehab center. My 83 yr old mom was admitted for rehab approx. 5+ weeks ago due to a stroke; right side affected. MOST of the CNA’s assigned to my mom were extremely rude. The nurses included did not treat her with dignity or respect nor did they make her living environment comfortable.
A particular CNA named SEON took away my mom’s freedom of choice to make her own independent decisions by forcing her to use a bed pan instead of the brief because she did not want to clean her diaper. YVONNE, a CNA forced my mom to sit up in her wheelchair for 5+ hours after complaining of horrible back pains. Yvonne did not want to stop to use the hoyer lift which requires some time and effort in putting her back to bed. The yvonne argued with me trying to debate the 5+ hour mark. When my mom was put back to bed her brief and pants were soiled with urine. CNA Heidi along with another CNA MONA were speaking harsh to my mom; they were not aware I could hear them from the bathroom in the room. I could go on & on about the CNA’s and what they do when they think no one is watching. That is why my family and I came often and stayed long periods of time.
Families have the right to inquire about the care/​concerns and when I approach the nurses desk the staff would often ignore me and when they finally decide to acknowledge my presence their tone of voice is as if you are bothering them and you are unimportant. LATOYA RN is one of those people. She will «roll» her eyes and speak loudly in a negative way but not addressing you directly. She along with YOLONDA LPN act as if you are bothering them when approached.
The overall behavior of the nursing staff is highly unprofessional and the skills of the CNA’S are questionable at best. NICK RN, ANGELA LPN and ROXY CNA are the best staff members in regards to providing care to my mom. I wish the facility would employ more like them. Unfortunately there are more unprofessional, «ghetto» acting staff members than there are kind and professional ones.
My mom was afraid to sleep in fear the staff would harm her. Since being admitted to John Knox Village she has acquired a bacteria resistant infection in her gut twice, a urinary tract infection, pneumonia and NOW she’s on a ventilator fighting for her life.
I definitely would NOT recommend sending your loved one to this facility for long term or short term treatment.