Stepp’s Towing Service

Dec. 2013: My car broke down on the Howard Franklin Bridge, mile marker 39. Time: 12:45 pm. Called my roadside assistance service and they said Stepp’s would be there in 60 minutes. One hour passes by, no Stepps. Called roadside assistance to find out what’s going on? They contacted Stepps & said driver stuck but would be there in 20 – 25 minutes. After 30 min. still no Stepps! Called Stepps directly and was told driver would be there in 20 minutes. Guess what, no driver after 20 minutes! The driver finally arrived at 3:05 pm. He apologized several times. I’m only giving Stepps a 2-​star rating because the driver was apologetic and eager to make things right. Otherwise, I would only given 1-​star.
Side note: Per 2 «Road Rangers» (guys that patrol the bridge), Stepp’s is the slowest of the 3 major towing companies in the area. If you get stuck on the bridge, try Amercian towing or Larson’s Towing.