T-Mobile

We have to be one of the longest running T-​mobile customers, for over 13+ years and with rhem whoever they were called before that in the 90s.
I’ve dealt with many MANY Tmobile reps both in person and over the phone with thr frustrating call center. This was a decent experience, even if they can’t change the fees in store like supervisors can on the phone at the customer care center.
I had several issues with my Samsung Galaxy Note 4, and was ensured by the slightly incompetent on-​the-​phone representative that I could go into the store and get a new phone on the spot because of my current malfunctioning one being under warranty.
This was confusing to them in the store because apparently that is not protocol, but Paul helped me order my new Samsung Galaxy Note 4 (which I absolutely LOVE the Note series. Seriously. Far superior to anything on the market. I will argue this to anyone, I feel strongly about it’s stunning capabilities. End of sass) with overnight shipping through UPS, but sadly having to pay a re-​stocking fee.
Paul also helped explain to me the new BingeOn plan that I thought for some ignorant reason would automatically take place without changing our plan. He helped me change our family plan to include the binge on, which allows you to use services like Netflix and HBO Go without taking anything from your data supply for the month, in addition to bumping up our available high speed data from 4.5 gigabytes to an awesome 6 gigabytes, with the data stash options still included. All of this was changed seamlessly, and it ended up saving us $ 20 per month! That’s $ 240 a year! Woohoo! I am ALL for saving money, and I would not have even known this was an option to do so if Paul had not seen it for me and explained it to me! How awesome is that?
Paul was incredibly helpful with my late Thursday night problems that 20+minutes on the phone with the 611 customer service number could not seem to understand & communicate with me on. Paul made me feel valued and taken care of. Thanks Paul!

Tmobile is the absolute worst provider. Rude people in the stores, false information given, awful service, dropped calls daily. On line service even worse

The fact that there was not one individual that could have a full conversation in English and answer the most basic of questions. I finally walked out of the store. Beyond aggravating and I had to tell both employees my cell phone # 3 different times. Never again!

Everyone here is completely full of shit. They are very rude, intentionally lie to you, and sign you up for services that they explicitly say that they will not sign you up for.

Finally went and decided to change my cell service to TMobile. Went to this location on Hillsborough Ave. My sales guy was Angel and he was really helpful. I’m having a little issue still with trying to get the phone switched over, however they have been really good with helping me.
Plus I have recently enrolled in college and University of Phoenix has something set up with TMobile and I get 15% off. Can’t beat that.