Tires Plus

Highly recommend this location. I brought my car in for an alignment on a busy day, and they were extremely courteous and fair priced. Although it was busy, Robert (the manager), kept me informed about the progress and the wait time. I was so impressed, I brought my car back for an oil change and received the same great service and fair price. It is so nice to have found an automotive place that is customer service oriented. Thank you.

Excellent group of guys here. They definitely lean towards customer service. Will be using them more in the future.

I made an appointment for 9am to have 3 new tires put in. I arrived at 8:30am. They added extra labor and more fees when I clearly had the exact quote from their online quote pricing. I was told to come back in an one hour and a half. When I came back, the car was still not done. I waited another 45 mins. When I finally I was fed up, I told them to give me my car, they pulled the car in and put new tires and balanced in 10 mins. Worst service. I would not recommend.

Do not go here. Got an alignment done, car pulled to the left. Went back within warranty period and they redid it. Now car pulls to the right more then it did to the left before AND my steering wheel isn’t straight. Seriously?!
They didn’t want to give me a print out when they did the work until I explicitly asked for it. Turns out they returned the car to me in worse condition then I gave to them! I asked the guy if he thought this was acceptable and he says «that’s the best we could do». Incredible.
This isn’t even including the «customer service» I saw while I was there: everyone eating pizza with no one at the counter when I and another where waiting in the lobby. One of the guys telling a customer that there’s no way to patch his new tire and trying to sell him a new tire (thank God the guy didn’t fall for it and left). This place is horrendous.

I have had bad experience with them before, but this time I decided to come back for oil change and tire rotation because I have a coupon. I usually marked down because sometimes they forget to do it. This time they did not do it, I asked the mechanics guy but he said he did and told his co-​worker «this guy doesn’t understand English» and refused to do tire rotaion. This is so so bad.

As the proud owner of a near 20-​year old vehicle, I am very picky about its maintenance.
Tires Plus is affiliated with Firestone, which is a major positive for me and offers a really viable option when I’m in a hurry for an oil change.
While their 30-​minute guarantee on the oil change goes out the window if you have them do any additional service, such as my free tire rotation because I purchased tires from Firestone, the service is still relatively fast overall.
My interaction with the employees has encouraged me to continue coming here for similar quick services in the future and I appreciate the honest conversation about future maintenance. Truth be told, a Tires Plus employee talked me out of an expensive procedure that a Firestone employee asked me to consider because it might do more harm than good for my older vehicle.
When you get a mechanic telling you not to spend additional money, it means quite a bit and a couple employees seem to really admire that I’ve stayed loyal to such an older vehicle with over 250,000 miles.
Also, I’ve observed the patience and professionalism displayed by these guys. During a recent visit, a woman was trying to get them to discount the cost of the service she required with some really brutal logic. The Tires Plus employee stood there, listened to all of her bitching and simply let her decide whether she wanted her vehicle fixed at the quoted price or wanted to try another mechanic.

Came in to get my tire patched after I found a nail in it. I was told the service would be done in about an hour since they were pretty busy, but that was okay since it was lunchtime. I just got something to eat while I waited.
The service was actually completed in less than an hour (about 30 minutes) which was surprising but pretty great. I left the tire store with my tire all patched up and was pretty happy with the speed of service.
The people here were really nice and the price tag wasn’t too hefty. It was $ 30 to get my tire patched. For buying tires and miscellaneous service this place seems pretty good.

This letter, that I wrote to Tires Plus, explains it all: Several months ago, I needed to have a nail removed from my tire and the tire plugged. I went to Lube Express where I get my oil changed, they recognized me as a regular customer and fixed my tire for $ 10. It took about 5 minutes.
Today, I needed the same repair done so I took it to your store on South Dale Mabry in Tampa, FL. It took almost an hour and cost $ 31.00. The personality –challenged person who waited on me, neglected to tell me that I was going to get a free «courtesy check», had he done so, I would have refused as I was in a hurry. It should be noted that there were numerous bays open and several mechanics available. It should also be noted that I informed the personality-​challenged counter person that I just recently (in April) had these tires put on at their location. I also had other work done to the tune of about $ 1300.
So that begs the question; if an oil and filter shop will give a guy a break because he spends $ 40 every few months, why can’t (won’t) a full service garage do the same for a customer who just spent over $ 1300?
And that, leads to this question; which business do you think has seen the last of my money?
I will be posting this letter on social media and sites such as Unilocal

I went here because I had a coupon and needed an oil change. They told me I had a lightbulb out and could change it so I agreed. The next time I had someone open my hood to check something else under the hood they showed me two semi-​cracked lightbulbs that were just sitting under the hood rolling around. I’m sure it was just an oversite but someone had to have set them down and left them there! I’ll be looking for somewhere more careful in the future.

I was in and out in about 30 minutes on a Saturday for an oil change. I’ve been going here for several years but think they may have recently changed management. There use to be military memorabilia all over the walls and there isn’t anymore.
I have bought tires here, gotten many oil changes, had a totaled car towed here and had standard service. I have always trusted these guys. Like I said before, I think management has changed so I’ll be looking extra close to see if I can still trust their work and word but so far, so good.