Viera at Westchase

Even with all the changes from the management companies you can tell that they are trying. Yeah they have had some change in staff at the front office, but they are trying. I know some people don’t care about the «trying,» but you just need to remember that everyone has had to start somewhere. Give them a chance, they have been great to me and have been helpful. I love the pool, I cannot wait for the new pool furniture. Plus I see someone working on the gym to update it. Super excited!

The Worst place ever to live.
When I first moved in a year ago I should of took moving into a dirty apartment with mold and bugs as a bad sign!
Don’t move here if you have small children, they record you without your consent and then when you ask them if that is illegal they don’t have a answer, If your child likes to play and cries they tell you it’s a violation of your lease! Management makes you feel unsafe in your own home. Apparently dangerous dogs that leave there waste in the grass have more rights then a small child.
Management does not return your call and will even will even tell you that they are understaffed. I would never recommend anyone to live here. It’s unsafe to have children there for many reasons!

Since ZRS doesn’t manage this property anymore these apartments have gone down. The new management company recently had the drive way paved. Well you would think after the Christmas holiday a reminder notice would havs been emailed to the residence to move your car the first Monday after Christmas because paving was starting up the next morning at 8am. Instead of doing that they had cars towed. The answer i got from the leasing associate was we sent the residence notices a few weeks ago. It cost me $ 200 to retrieve my car. This could have been avoided by a simple notice. The management team found the time to put this notice on the doors after the pavement was completed. «Please don’t walk on the As fault » but the couldn’t put a notice on the doors to move cars before 8a. HORRIBLE FEELING AFTER CHRISTMAS TO BE LATE FOR WORK.

Please note, this is one star only due to the fact that I can’t give zero stars. When I moved here in April everything was great besides moving in to an apartment with no drawers. They were replaced with the wrong color and despite me calling it still hasn’t been fixed. Since moving in everything has gone downhill. Cock roaches are a norm here even though you are forced to pay for a pest fee that doesn’t work (even if you’re clean. This place is disgusting) the trash in the dumpster piles out into the road. The security doors on each building? Yeah forget those they have been broken since May and not once did the three new management companies care. All 4 gates on the community are broken and have been for months. Random people come in and use the amenities and destroy them. The newest management company is so cheap that they turned off the gas so we no longer have a grill and that glorious hot in they will show you on tours is colder than the pool. This place is an absolute nightmare. You will pay high prices for crappy living. While it may look nice on the outside DO NOT BE FOOLED do not come here. Save your money and look ANYWHERE else. As for me, as soon as my lease is up I’m leaving this hell hole. 4 months after signing my lease I was told I forgot something in the lease documents. I went down to look and they tried to scam me with a rent payment 400 $ a month higher thinking I wouldn’t notice. Note to everyone, READ EVERYTHING CAREFULLY HERE. Even though they technically have to keep the place up to the standard of living I signed my lease at. I still can’t get out and they want to raise the rent. Beware. Avoid this place like the plague.

Don’t be fooled by the exterior appearances. Stay far away from this property. I don’t even know where to start with this place. I have had nothing but bad experiences living here. We will start with the staff. This property has been through 3 management companies since I moved in. They have all been equally ineffective at making any improvements. The office lost my rent check the first month I was here and I had to jump through hoops to resolve it. I have waited days for maintenance requests and they do a poor job when they do come. The office once mislabeled a mail package they signed for me and I went weeks wondering where it was. Finally, a month later they told me they had it the whole time.
The property — it was so nice when I first moved in years ago. That has changed. The breezeways in my building were filthy and there was always trash around. My door was covered in a layer of dirt because of a lack of pressure washing. The «security door» to the building has been broken for years and that was one of the selling points for me. The gym is a joke. There was broken equipment for years. Then they just removed the equipment and never replaced it. Everything left is old and dingy. The pool is always overrun with non residents partying and smoking. They got a property security officer a few months ago but I doubt that helped matters. There are always lights out on the property and it gets really dark at night. The front gate is constantly broken and takes what seems like weeks to fix sometimes.
The apartment –I loved the layout of my apartment and it’s the only reason I gave 2 stars. It was spacious for a one bedroom. However, there was no extra storage closets. The balcony is more like a tiny closet. Washer and dryer are not included. The white cabinets were painted over (poorly) with cherry paint and add cheap wood «looking» floor supposed to be an upgraded unit. Also, if you like quiet. Forget it. I lived on the second floor and the noise from the upstairs neighbors was so unbearable at times, I considered breaking my lease early. You can hear a toilet flush, conversations… everything. Everyone that came over would notice. Also, roaches were a recurring issue. and it was gross. For the rent I was paying, these issues were completely unacceptable. I have expressed this in surveys but nothing ever changes. I have been a renter for years and I have never had an experience like this with a property. It’s so unfortunate because it could be a nice place. Believe me, you can find much better for the same money.

Coming for the first time you might be wowed by the looks of it all but they are bad with answering phone calls so whatever you need walk in. And even then they could tell you they’ll give you a call so expect to wait. It’s been 4 months living here and I’ve seen so many different faces in the front office. It’s a decent place but keep an eye for all the details

I’ve been here a month and CANT WAIT TO LEAVE! They don’t answer phones or emails, they gave me the wrong address on my welcome letter, when I came to pick up my keys to move in, the assistant manager didn’t tell me what building or how to get there, didn’t give me my mailbox number, no info on the alarm system or even the passcode to get into my building. The apartment wasn’t ready when I moved in even though they had an extra 2 weeks– not painted, it was DIRTY, there are roaches (I’ve now asked 5 TIMES to be put on pest control list, don’t expect them to ever come), there wasn’t a washer and dryer as promised, the kitchen cabinets were scratched up and hanging off the hinges, OUR SHOWER DIDNT EVEN WORK! It took going to the office 3 times and getting a lawyer involved to get any of it resolved. The community has lights out all over including both entrances so at night it’s very dark and dangerous. It’s dirty (people let their dogs crap all over the walkways and even on the sidewalk inside the building). I hate this place.

When I was young I would drive past this apartment complex and think to myself «I would never be able to live in a place that is so nice.» Now that I am living here I am extremely happy with the new renovations, pricing and the space. Not to mention the great customer service in the leasing department. The maintenance crew takes care of any issues that arise within hours of notifying them!

We received our certified letter today and it states we will get our deposit back; unsure of when though! At least one positive thing from this whole adventure

My name is Alex, I lived in the Viera at Westchase for just one short year. The pool was great, but the apartments were just OK. The «updates» they have made are extremely cheap. The «Bamboo Floors» are like paper, and our couch put a hole in it the first week we lived there. When we asked the flooring people how much it would cost to replace they told us the flooring was $ 9 a yard! How cheap, NOT!!! They charged us about $ 150 when we moved out to fix a 3″ hole. The cabinets are just repainted and not that great. Our a/​c had problems at least 2x per month, and I still don’t think it was fixed by the end of our residency with them. They had to replace the inexpensive carpet in my bedroom upon us leaving, that was a $ 400 replacement. Lindsey, the property Manager is the one who sold us on the property. She was always very helpful and understanding most of the time. Until they had a break in to their drop box. «BEWARE, DO NOT USE THEIR DROP BOX» They will screw you! After they filed a police report and we attempted to get our money back from MoneyGram (all the time giving them the proper documentation of where we were in the process), they still insisted that we owed them $ 1235(the cost of our rent). This is when we had to start dealing with Desiree, she’s the assistant property manager. She has been rude from the beginning. Avoid dealing with her at all cost. They can’t seem to comprehend that the rent was stolen from them. I am a hair dresser, and have many Property managers as clients. They have all told me that their property would have just wrote off the rent to keep their residents happy. Especially since we were paying about $ 200 more than other people living in the same size apartment. Needless to say it is a year later and they are still trying to recover the rent! So I asked them to send me to collections, and then maybe I will be able to deal with someone with some sense.

Lived here a couple months. Relaxing. Not many issues yet. Not bad at all. Within walk of Walgreens which is always needed. Pool area is awesome.