Hansen’s Cakes

I ordered my mom’s birthday cake at Hansens and it was delicious! All the guest commented on how good the cake tasted. The 20-​something crowd stayed all night at the house where we had the party and they said the cake was so good that they ate all the leftover cake for breakfast! They even commented that the frosting was so good that they were eating it by itself. Oh yes and the cake was beautiful and perfectly matched out Kate Spade themed party!!!

We will NEVER use this place again! We had the worst experience and their follow up showed how truly awful a company they are. We ordered a cake for our granddaughter’s 3^rd birthday. We confirmed the order and made the woman on the phone read it back to us. They misspelled our granddaughter’s name, used the wrong colors on the cake, they were supposed to put two princesses on the cake one with blond hair and one with dark hair, and there was only one princess, and they used the wrong filling! We had no choice but to pick up the cake because it was for the day of the party. The worst part was that no one would call us back when we complained. After three attempts we finally got to a manager who told us that they would give us a credit to use in the future of 35% of the cost of the cake, and if we wanted something more we would have to email the owner, Mr. Hansen. We fully expected to have the cost of the cake refunded after such mistakes! We have written Mr. Hansen twice without a response! Who would run a business like this where customer service and the quality of your product should be a matter of pride!!! BEWARE AND BE WARNED!

Hansen’s Cakes has been a go to cake place in my family!
No matter what the occasion is, we come here and get our usual: Marble cake with a bavarian cream filling with chocolate chips inside. Even though they decorate the cake in many ways, we usually just go for pain white with a colored border. One time my family just got plain white icing and we decorated the cake on our own with flowers on top.
I know this location was closed for a while leading us to think they were out of business and the original owner, Jack, had retired but they still do a great job and their cake still tastes great. When I talked to the new owner they said that they didn’t have the bavarian filling but did give me a couple of options. I wish I got the name of the filling before the owner change! It’s $ 35 for a half-​sheet. I haven’t been to Hansen’s as often since the new owner but I’ll still love the place and I’ll be back.

Worst customer service ever!!! Ordered a custom birthday cake with black/​yellow color scheme, got blue/​yellow instead. Worst of all, the employee had no empowerment to make any decision on how to resolve the situation. Called the main store the next week to complain, the supervisor laughed when I suggested that the employee should have some empowerment to bend the rules to satisfy a customer. AND the supervisor admitted that the owners do not empower their employee to make decisions on their own. Worst customer service ever!!! Cake wasn’t that great either.

IDK what it is with this place. I have been a customer for years and never had issues. Ever since they switched owners they don’t seem to pay attention to detail. Out of the handful of cakes I have ordered they have managed to mess up at least one detail every single time!

If I could leave a zero rating, I would. I had a baby shower yesterday for my good friend. I ordered a cake from Hansen’s, telling them I’d be there around 11:00 in the morning yesterday, to pick it up. When I arrived, no cake. They had it in Los Angeles instead. When I asked why my cake was in Los Angeles, the woman told me when I had called the 818 Tarzana number on Wednesday afternoon at 5:00, my call was forwarded to their Los Angeles store and my order was taken there. What??? No one said this! How did I know my call was forwarded to the Los Angeles store? The woman who answered my call, Sylvia, didn’t tell me I was speaking to the Los Angeles store, nor did she ask me where I was picking up from. That would have been helpful, ya think?
Yesterday I was left with 40 people at a baby shower an NO baby shower cake. The nice woman in Tarzana gave me a plain white sheet cake so I wasn’t left with nothing. This was a nice gesture, however I paid a fortune for an amazing baby shower cake and Hansen’s did not deliver. The nice woman in Tarzana said a manager would be calling me back. Here we are nearly 24 hours later, I’ve had no call, and no refund for this mess.
I’ve ordered cakes before from Hansen’s and have had no issues. This is a big one, however, to be ignored when they hugely messed up. I expected a call from the manager within one hour. Still nothing. I shared this on Facebook, too. It’s unprofessional for Hansen’s to not have called me yet.
NOT a happy customer.
02÷04÷16: UPDATE: I still do not have a refund from Hansen’s for their error. I am now disputing this credit card charge. Ridiculous that it has come to this. This is how they treat repeat customers? I will never go to Hansen’s again.

This place has been my stop for every single cake I ever needed… Birthdays, anniversaries, bridal showers, baby shower, and even my wedding cake! Loved this place when JACK and his wonderful family owned it… Even my kids birthdays. I was a loyal customer for at least 20 years. Now? They suck. Horrible service. Who the hell closes a cake shop at 4:00??? Who the hell runs this place? And now their cakes taste worse than a stale cake from a liquor store… Omg. If you call after their hard working 4:00 staff who only take orders all day, I can imagine how hard that can be, they transfer your call to Fairfax store. Ever since Jack and his family left the cake business, the business went to total, and utter s**t!!!

My picture says it all. don’t know how to spell or know where to put comas, and periods.
I will never use them again. When you make mistakes like that you should get your money back.“right”?

If you want your cake to look good, go to Hansen’s. If you want your cake to taste good, go to Porto’s. Hansen’s can custom decorate your cake, but the cake tastes NASTY: overly sweet, and extremely bland. I got absolutely none of the flavors that I was supposed to be tasting. Box cake tastes much better. Especially for the $ 300 price tag I paid. This place is way overrated. Bye bye Hansen’s. Also, their store looks old and stale, just like their cakes.

I had been going to Hansens for over 20 years, however, having moved, it had been 5 years since my last cake. We had a special occasion and I wanted Hansens. My husband drove the 120 miles RT to get the cake. Issue 1– they misspelled the honoree’s name on the cake– the most important feature. 2– I called to speak with the manager urgently prior to the event and did not receive a call back. 3– The decorations were not professional and were embarrassing. 4– I put in 2 more calls and finally received a return call over a week later. 5– The owner was less than apologetic and condescending. 6– When I requested a refund of the cake, which we ended up throwing away the remains, he said he would compensate us. 6– THE FINAL INSULT he sent us a $ 12 Hansens credit, knowing we lived an hour away and what can you buy at Hansens for $ 12? Not only did they lose us as customers, but everyone that was at our event. Very sad, we were loyal fans, but in an industry where there are many choices, from hereon, we will go where product quality and customer satisfaction matter– e.g. Portos!

I stopped in to order a 1 Year Anniversary cake on the advice of a friend. Color me shocked but I was taken aback by their prices. I requested an 8″ or 9″ round marble cake with buttercream frosting and a textured finish. No flowers or scrolls like a birthday cake but simple and elegant. I was quoted $ 134! Are you crazy? Unless the cake is filled with gold and encrusted with diamonds, that is riduculous. I was expecting something in the $ 50-​$ 70 range, not double that. In any case, I paseed and went back to the baker who made our original wedding cakes — Jaqki’s Cake Creations in North Hollywood. A sexpected, Jaqki was easy to work with, delicous product and stellar design and delivery. I’ve tasted Hansen’s Cakes before and they are good… but not $ 134 worth of good for a small cake. Seriously?

These cakes are the greatest! The only reason it’s not 5 stars is because I can’t just walk in and get a cake. Wish I could do that. But it’s worth the pre-​order! Wish I had known of this place before my wedding. The marble cake is my fave and the frosting is amazing. Recommend spending the money if you love cake!

To Jack P. …in reading your comments… please try your very hardest not to be condescending to your customer base. I realize that my budget was smaller than the cakes that you were trying to sell me… the reason I did not bitch and moan when I picked the cake up was because the gentleman that was helping me was completely unsympathetic to my dissappointment to begin with and I was on a time crunch and debating on whether I would have to go get another cake before my event. And thank you for the suggestion, I would rather go to Costco or Ralphs or any other cake place besides Hansens after this experience with you here on out! It’s funny, I posted on FB as well about my unhappiness with Hansens and I was amazed at how many people were unsatisfied with your cakes that were for weddings, birthdays etc. that probably cost more money than the cake I received. I feel more badly for them given that fact! Furthermore… maybe you should train your staff to treat a $ 30 cake the same as a more expensive cake and maybe learn to center a birthday sign or write a note elegantly and not like a second grader! How you as a company think that sign was acceptable is beyond me. And yes, you were upfront about not being a 100% sure about the sign and the upper case/​lower case thing, but really… the way it looked besides that… I mean, quality control… is it important to you? Even on a $ 30 cake… whatever the case, done with Hansens!

Best cakes in the valley!
Always fresh and delicious!
Very friendly staff!

This place has such crazy mixed reviews! I didn’t even read them before going, because I know my girlfriend orders cakes from here all the time with no problem. They also seemed to have a lot more cake flavor choices than other bakeries, so I didn’t want to settle for something plain. Went in, told the guy what I wanted and he was pleasant as can be! He gave me samples, and I actually thought it was kind of awesome that they were wrapped in plastic and that he gave me bag so I could take them home! It didn’t even occur to me to think it was tacky? Anyway, he was super nice again when I picked up, my cake looked perfect and tasted great… chocolate with banana filling… yum! I will definitely be going back.

Made a custom cake for my Birthday and it was absolutely amazing! So many compliments in the taste, texture and quality of the cake. This bakery has been a goto spot for my family for years now and will continue to be the only place we order a cake when it has to be perfect.

I worked at a skating rink during high school where I hosted many kids birthday parties and tried many cakes. Hansens was definitely one of the best. Probably top 3. Whenever the employees saw a hansens cake they would call the party host to ask them to sneak a piece of the hansens cake. Me and my sister decided to buy a cake from then for our birthday. The price was about 130 $ for a half sheet marble cake with chocolate buttercream between the layers, I think it was worth it. However at the time we placed our order I remember there being an upset customer arguing with the manager and the manager telling the customer to take his business elsewhere because they had so many customers that losing his business didn’t matter. That didn’t sit well with me but I don’t know the whole story behind the argument.

First thing I am going to say, they DO NOT MAKE THE CAKES AT THIS LOCATION.
With that being said, what is there to not like about Hansen’s. I have been coming here for as long as I can remember. We got my cousins wedding cake, my sons 1^st Birthday, my daughters first birthday, my sons bar-​mitzvah, my grandmothers 90^th birthday, my parents numerous anniversaries and more other occasions than I can count. We have even ordered cupcakes from this location. (Please note once again, they don’t make cakes at this location) I have dealt with all different people when we have gone in here. I have even dealt with Jack, the owner, and I can’t remember myself, my mom or anyone else in my family ever having a problem with this location. They go above and beyond to help us, and when they can’t, they have sent us to the main one to make sure we are taken care of.
We love all of the different varieties of cakes they have, but our favorite is the Marble Cake with the Chocolate Chip filling. We have also ordered and love the Red Velvet, White, and Chocolate cakes, but it seems like the marble cake just goes over really well with kids and adults of all ages. We have a 40^th birthday party, and a 45^th wedding anniversary coming up next year, and I couldn’t imagine going anywhere else.
I want you to try these cakes, but be warned, you might never want to go anywhere else ever again. I personally don’t think there is any comparison to any other place. But if you find it, let me know…

UPDATE:
I am not sure why the owner, Jack, claimed that I never came into the store when I actually did!!! It is obvious that he is super defensive, considering his rude comments to all of the other 1 star reviews. I understand if a business owner wants to kindly choose to disagree, but this guy is just making himself look WORSE and WORSE with his super defensive comments. People are entitled to their opinions, so just agree to disagree! IT’S NOT A BIG DEAL.
Oh, and for the record– I really do travel from place to place, so I don’t know why he bothered addressing his comments to Unilocal.Hello?! I am a real person. Apparently, he doesn’t treat people very humanely, though. Like I said, no biggie, though… this guy just needs to find better things to do with his time. Perhaps he should invest the same amount of time in customer service as he does in pitifully trying to refute all of the truthful and negative reviews about his store. Just sayin’!!! :)
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On my quest to find the perfect wedding cake, I naturally decided to come to Hansen’s because a ton of celebrities apparently like this place.
To my surprise, when I walked into this particular location, the place looked like an absolute showroom. The cakes were decorated in a ridiculously gaudy fashion and the store felt pretty cramped — probably because of all the crazy décor in there. I had a difficult time even seeing straight because I felt like all the clutter was about to fall on me!
Anyhoo, I guess I should have figured that celebs would like a place, such as Hansen’s, especially with the flashy, over-​the-​top décor. When I walked in, a man with a bald head barely noticed me and literally barely gave us the time of day. He quickly asked me what flavors of cake I wanted to try. After perusing their menu a bit, I chose a few.
The guy then ran to the back and returned with some really random, ghetto-​looking bite-​sized pieces of cake wrapped in plastic cling wrap. Uh, I kid you not. I was so shocked, considering I had such great cake-​tasting experiences at many other places, such as Big Sugar and Buttercelli. He then proceeded to rush us out of the place and told us to come back another day.
When we later tried the cakes, we were NOT impressed. The texture of the cakes is seriously whatever and definitely not worthy of being served at anyone’s wedding. I think I’ve actually had better cakes at Vons or Albertsons before! Just goes to show that you can’t always believe all the hype about a place because Hansen’s is just blah!!!

After reading the menu on their website, I was so excited to see that Hansen’s Cakes can bake a gluten-​free cake for a wedding. I called them up to make an appointment… well, the man on the other end, after rudely interrupting me, said curtly that I didn’t need an appointment and that I should just drive by. Strike one.
Let me first explain that I have a very severe allergy to wheat and that I live quite a ways away from the Valley. So, when I drove 40 minutes to Hansen’s Cakes to try some of their gluten-​free deliciousness, I was heartbroken and pissed off when the same phone man told me that I should have made an appointment for gluten free cake. …wait. What?! The man that first told me I DIDN’T need an appointment over the phone and wouldn’t even listen to what I was interested in tasting that day told me to go all the way back home empty handed. Strike two.
To top off my day, he told me that «the gluten-​free cakes taste like cardboard anyway.» CARDBOARD! Way to sell me your product Hansen’s. Your customer service is something special. A whopping strike three.
You better believe I took home as many cake testers as I could to give to my non-​gluten-​free family to eat. (The man threw them in a paper bag. How classy.) So Hansen’s out some testers and will NOT be getting my service. Ever.