Michael’s Appliance Corporation

First, I have to say that this company is and has the most corrupt people working for them that I’ve ever encountered. I have an extended warranty with Elextrolux and the company sent out Michaels Appliance to diagnose and fix the problem.
A rep for Michaels came out, his name was Magic. Nice guy but lies. He called Elextrolux to get them to pay for an additional guy, he said that the laundry room had limited accessibility, and, that he needed to remove the dryer to the kitchen off the washroom to gain access to work on the washer.
He said Elextrolux doesn’t cover it and I would have to pay $ 180.00 of my own money to cover it.
I agreed with hesitation and they ordered the parts and scheduled a time to return. They finally came back do the repairs. To my surprise when they started working on the washer they merely pushed the dryer to the side, still in the washroom and started working on the washers.
To my surprise I called them on the carpet and asked why I had to pay for something they didn’t do. Then a new story about they needed another man to lift a large piece of the washer which he couldn’t do alone. Shouldn’t have been my problem. I called Elextrolux to complain and they said they don’t pay for extra man time for my type of washer and that it was my responsibility.
So why didn’t Michaels tell me that in the first place. I would’ve called another company that could send two men out and not charge me for something that shouldn’t have been my problem.
So anyway they started to work on the washer and found out that one of the pieces wasn’t correct and they had to reorder the correct parts and come back out.
So again they had to make a third appt. to come out and now three days of work I had to take off for Michaels and Elextrolux blunders.
Finally this morning they showed up to fix it and everything seems to have gone well, except that they stepped on the dryers vent hose and bent it and charged me $ 10.00 again for there blunder. They don’t take any responsibility for their mistakes. Terrible company and people who work their. Steer clear of this company.
Also, the whole time that the two repairmen were there they complained that it was two hot in the house, 71deg., then they used 10 pairs of rubber gloves in my closet, talked about their home country back in Russia, used three towels to clean up water, tracked the water on there dirty shoes, over my clean floors and carpet, going in and out for what seemed like 10 times. It was a nightmare. I sure hope this fixes the problem cause I don’t want to see or here about the company ever again.
The most unprofessional company I’ve dealt with in quite some time.

CRIMINALS & TRESPASSERS.
Do not use this vendor.
I have never written a negative review on Unilocal but I am reporting these people to the BBB.
Our home warranty policy dispatched Michael’s for a refrigerator repair.
After moving the time window 2x, they showed up 1 hour early and WALKED RIGHT IN TO OUR HOUSE!!!
Read the reviews — I am not the first homeowner to experience this.
The tech, ‘Gregory’, informed our housekeeper he knew what he was doing, and proceeded to leave after 5 minutes, declaring the problem solved.
I called ‘Andrew’, in dispatch who blamed the housekeeper, and when I spoke with the manager, ‘Mark Miller’, he hung up on me after telling me, ‘that’s how we run our business. If a homeowner isn’t home, we knock and try to gain entry.‘
I am trying to get them removed as a vendor from Fidelity Home Warranty.
They are surly mob bosses on the phone.
DO NOT, I REPEAT DO NOT, GIVE THEM YOUR BUSINESS!

Had a situation with my new Fisher and Paykel DD Dishwasher. The top drawer kept giving an error. Spoke to Customer service and they referred me to a few service representative that are licensed with them for warranty repair. I called Michael Appliance and got a repair appointment for today. Yes! I checked after setting up the appointment that almost all Unilocal reviews were bad and got worried, then thought how bad can it be it’s a warranty repair. Andrew the technician arrived promptly at 2pm as promised, gathered all warranty information and started the job. In 35 mins he had diagnosed the issue, repaired it and gave me tips on how to use the dishwasher. I don’t know about others but my experience from scheduling to Andrew performing the repair was excellent. I’d use them again.

I’d give zero stars for customer service if I could!
Background:
We purchased new appliances in 01/​2015, including a Frigidaire refrigerator. The ice maker stopped working in June, so we called the Frigidaire warranty number, who sent us to Michael’s. We made an appointment for repair and they never showed up. I called Frigidaire to try to obtain authorization to use a different company, to no avail, so we were forced to use Michael’s Appliance. I should have known a company that did not show up for their confirmed appointment would do a subpar job with the ice maker replacement, but without any other options, I set up a second appointment.
A repairman named Victor arrive on time for the second appointment and installed a replacement ice maker. Note, the ice maker he installed constantly overflowed, getting ice all over the freezer. Annoying, but i didn’t think it was a huge issue. Fast forward 8 months and our refrigerator started making terrible, loud noises. The noises started when the ice maker kicked on, for the first couple days, then last night, it wouldn’t stop. We called Frigidaire again, who sent us to a different company for repairs, though no longer covered under warranty. A gentleman from Carter Services came out and took the freezer apart to find that water was dripping from the incorrectly installed ice maker and pooling around the evaporator fan. A slow drip, the ice built up over time and eventually created a block around the fan, which caused the blades to rub and eventually burnt out the part. The repair man showed us exactly what happened, and it was clearly a faulty installation of the ice maker. He also noted that the ice machine shouldn’t overflow constantly, another issue with installation. (He will be back to reinstall correctly.)
I called Michael’s to inquire about what could be done, since the repair was less than a year ago. I was cut off immediately, stating the warranty was no longer valid so he didn’t have to talk to me. I persisted, explaining what the repairman had said. The response was «who was he with and who referred him». Not helpful. I told him that Frigidaire referred the company and gave him the name. I repeated my concerns, that he faulty installed machine caused us $ 400 in repairs, but the man kept cutting me off and talking over me. I didn’t ask him to pay for the repairs that were caused by the faulty install. I only wanted to know what could be done about the faulty install of the ice machine, so we wouldn’t face another issue 8 months from now. The man subsequently made excuses, said that the install couldn’t possibly be at fault, cut’t me off, said that «I» was rude (I was extremely frustrated at that point, and definitely let him know, but I was not rude), and hung up on me. Horrible customer service. I would not use the company again, and recommend you do not, either. Frigidaire apparently doesn’t do business with them anymore either, since that’s not who they referred us to this time!
Late, poor work and rude customer service. Just terrible.

RUN THE OTHER WAY! Any option is better than this. My DCS oven range was turning on by itself. Manufacturer gave me two local option in LA. I called both. Michael’s had better pricing and immediate availability so I went with them. I guess you get what you pay for. 4 home vistis (one they didn’t show up for) later the one problem was fixed but they didn’t return the unit in the condition it was received and now all the knobs turn differently. Owner (Michael) has a short temper and likes to argue and is devious in how operates — writing me a check for all the problems and then canceling the check! I’ve never seen anything like this before.

As the President and Founder of the Estate Managers Coalition in Los Angeles it’s my business to find the best resources for everything under the sun. Unfortunately, I can tell you from first hand experience when it comes to Michael’s Appliance… Keep looking and FAST.

We had water damage at the house and our double oven was damaged. I called the warrenty company who referred me to this company. The guy came and inspected the oven and gave me a receipt of his findings. Couple of days later I called them again so that the come and inspect the fridge and let me know what’s wrong with it. The fridge was not under warrenty so I paid their service fee put of pocket. When their tech came he looked at some of the parts that was messed up and wrote it down. Later he told me that the fridge was not cooling down properly however he refused to write that diagnosis down. I’m not sure why. I told him that I’m paying the service fee so that ypu can wrote down all the issues. He said that I need to call the office and get another order number (???). I then called the office while he was here but the guy did not even want to stay until I was fone on the phone. He pretty much stormed out. I asked the guy over the phone to write that other diagnosis on paper and email to me. He said okay but I never received the email. I called again and he said he will but he didnt. I finally gave up and went with another comlany who took care of me.

Total rip off! BEWARE! Fridge had a switch that needed to be replaced. I was told the service call would be $ 45. Tech arrived, said he would replace switch for $ 190. I said that was too much. «How much is the part?» I asked, knowing the answer was about $ 20, having called the manufacturer. He said, «That part is $ 90», avoiding eye contact, obviously lying. I told him he could leave and wrote a check for $ 45 for the service call. He said, «$ 160», I said no thanks and gave him his check and showed him the door. Five minutes later, he called from my gate. «I checked with office. They said $ 120, ok?» «Thanks anyway.» Then the office called three times trying to convince me what a good deal that was. I said, «If you’d told me how much you charge to replace a $ 20 switch I wouldn’t have had you come in the first place. «We don’t give estimates on the phone.» «Yes, I understand how that would interfere with your dishonest business practices.» YOU’VE BEEN WARNED.

Steer clear of Michael’s, unless you’re in the market for exactly the type of subpar business practices described in several of the negative reviews here on Unilocal.First of all, their technician, B., treated me like an idiot for having a broken dishwasher. Then, the office botched ordering my replacement part. They gave me the runaround for two weeks, passing the buck from one aloof representative to the next. Michael’s had been recommended to me by Elite Appliances in Venice, but I’ll be letting them know what an incompetent, condescending, and unprofessional organization Michael’s is.

This is the second repair company that I have had come out to fix my brand new Frigidaire refrigerator (Frigidaire sucks!). Anyway, the guy on the phone was extremely polite and sent a tech right away, however, the tech Victor was about 20 min early and when he called me to ask for my gate code, I told him I would be there in 5 min. He got upset and responded with «5 minutes and then I leave» and immediately hung up on me. Then when he went in my house, he refused to let me tell him the problem, rolled his eyes when I did and kept talking over me. He is incredibly ill-​mannered and it is a shame that Michael’s has him for an employee. Because of this experience, I can not recommend this company to even my greatest enemies.

My washer broke down, unable to fix it. I tried a different company at first and they were not able to fix it.
Michael’s Appliance did a great job. They came out to diagnose the problem right away; within a couple days had the part in, came back and fully fixed the problem.
They even moved my washer and dryer and found a way to get behind them. Boris and his assistant are fantastic, you can tell Boris has been doing this for a long time and really takes care of his customers no matter what.

Our washer was under warranty. The first appliance repair company the warranty company sent (Active Appliance) only fixed half of the problem (the washer door was still hanging, half-​broken off its hinge). After many, many calls & broken appointments, the warranty company finally agreed to send a different vendor. Michael’s tech immediately assessed what the issue was, explained it to me clearly, and ordered the part. In less than a week, he returned & quickly fixed the issue by installing the new part. Both visits took less than 20 minutes.
For «Fixing it Right», «No Muss/​No Fuss» they rate 5 stars. Their rating goes down because they arrived over an hour early for both of their appointments (with no call to alert me they were on their way). The tech was very skilled and friendly enough. But he loses a star for his response to a polite comment from me. I said something like «Thanks so much. That will be great.» He responded: «It’s not like you have a choice.»

TERRIBLE DO NOT USE THIS COMPANY.
They were called out to repair a NEW Electrolux Range.
First the technician (condescendingly) asked if we read the manual and pointed to the words in the manual «READ all instructions before using this appliance» which we did.
The convection oven is not reaching the proper temperature. We set it for 450 degrees and the display shows 450. But the actual temperature is only 380 degrees. When on normal BAKE mode 450 is 450. He wanted to adjust the overall temperature reading which would have made my normal baking temperature off. I called Electrolux while the technician was here and they were going to connect him to their technician because Electrolux said he should not do what he said he was going to do. When I told him that Electrolux was on the phone he packed his stuff up to leave. I said they wanted to speak with him and he left. I will add the whole time he was here he kept calling his boss and spoke in Russian to him so I would not understand. When I asked him why he was leaving he said because he is out of time. (he had only been here less than a half hour). He obviously did not want to take care of this in the proper manner, nor did his boss.
After he left I called his boss and his boss said that convection cook at a lower temperature which is BS. 450 is 450. 350 is 350. 500 is 500. If the temperature says 450 it should be 450 not 380.
When we tried cooking a roast at convection at 350 the meat was not getting done more than 45 minute past the time it was supposed to be cooked. We flipped the range from convection to regular bake and the 350 reading said 245. Less than a 100 degrees lower.
DO NOT USE THIS COMPANY… I SHOULD HAVE READ IT’S REVIEWS prior to them coming out. THEY ALL SAY MICHAEL’S APPLIANCE SUCKS!!!

Just had the worst experience with this company. They came to fix my dishwasher. Turned out to be really simple. small clog in the air gap. They were there 15 minutes at most. I gave my credit card to the technician and he said, «Is $ 155 ok?.» (with an incredulous smile on his face, as if he didn’t believe he was telling me that himself.” I looked at him and said, «you are kidding, right? No parts & you were only here for a few minutes». He said that the most he could give me was a $ 20 discount. I told him $ 75 was reasonable, but he said he couldn’t do anything else. So I paid him, but was upset, so called blindly to the company to ask what they charge for a dishwasher repair. I spoke to Andrew. He said they charge $ 35 to come out and it applies to the repair if I go ahead and have the repair done. So I told him what happened and he then said the service call is $ 45 and he would talk to the manager (owner), Mark. Mark called me back to ask what the problem is and he said they charge $ 125 hour. When I said that his technician said they charge by the job, not by the hour. He then corrected himself and said that he, «Just says that because people don’t understand». I asked him if he thought it was reasonable to charge a customer $ 155 (or $ 135 after the, «discount») for 15 minutes of work with no parts. He said yes, he’s been doing this for 20 years and he doesn’t think anyone would charge less. He did not even offer to adjust the bill to the rate he admitted himself that they charge. This company is a complete rip off.

If there were no star rating Id select it. DO NOT USE THIS COMPANY. They are terribly unprofessional and exactly what the other negative reviewers experienced. I am under warranty and needed a replacement dishwasher. They came here 4 times and probably illegally charged Fridgidare because my dishwasher is still not working 3 months and 4 visits later. I just got off the phone with Michaels and apparently it is my fault that they can’t fix it or that it broke. They were very disrespectful and lied to Fridgidare so that they could be paid for «service calls». Now I have to start all over and get them to send me a new technician from a whole new company. STAY AWAY!

Horrible experience.
Per Electrolux manufacturer’s warranty they had Magic from Michael’s Appliance come out to our home 3x to repair a brand new Electrolux front load washer that would not go into high speed spin cycle. On the third visit, after replacing the door latch and all the circuit boards it still did not go into the spin cycle.
Magic even agreed the washer was still not working properly. Magic stated he would write up the report and give it to his manager Mark. Mark who has never seen the washer and worked at the office, stated that per Electrolux technicians and the information provided by the washing machine computer board that it is working properly. Per Mark the washer was working properly. When speaking to Mark directly he was unwilling to help us in getting the washer fixed and unwilling to truly diagnose the problem.
In the end, I went back to the place where we bought the washer and the sales person agreed the washer was not working properly. They worked with Electrolux and received the go ahead to replace the washer. Received the new washer and it worked properly.
From this point on, I cannot recommend Michael’s Appliance. Michael’s management is unwilling to listen to their own employees and the customer. They would rather listen to the corporation that is paying their bills.
Look elsewhere if you want a service company that has the best interest of the customer in mind.

HORRIBLE EXPERIENCE– stay away!
We are reporting them to the BBB. We spent $ 400 to get our dishwasher fixed, and after four visits, they never fixed the problem. Furthermore, they LIE and blame the customer! They walked right into our back door without knocking, then later did the same later to our tenants. Then they chewed us out for their own rude and illegal behavior! Terrible people, terrible service.

We have a Fisher Paykel dishwasher which had a problem and the home warrantee company sent Michaels Appliance to fix.
They quickly analyzed the problem as a heater problem. They ordered the part and promptly fixed it.
We had a problem with the balance of the appliance following their fix. I called them and they promptly sent a technician to fix the problem.
We are delighted at this companies service and recommend them.

Their technician came out to fix one problem on my refrigerator freezer and fixed it, although I’m not sure that that was the problem. It could have been that he wanted a $ 250 repair. When he left, something else wasn’t working. I called the office and they told me that it was my problem, that I had to defrost the refrigerator and then he’d «guarantee» that that would fix the problem. The cylinoid was stuck. I told him that it was working before. He said that since this was a different problem, they’d have to charge me. What was the guarantee for, I asked, if they were going to charge me to fix a problem that they had caused? Ridiculous.
The guy that I talked with said that he knew better than me. So much for the customer is always right.
Try someone else. Anyone else.

Excellent, reasonable and fast service. Had a major problem with my new washer. The technician, Boris, was very friendly, told me what the problem was and it was like nothing happened. He even advised me about the about of laundry detergent that I was using — way too much. Thank you for great service. Wish I could use you guys more often… sort of !!! LOL. Thank you again.
D. Joyce
Beverly Hills, Ca.