Quest Diagnostics Incorporated

Very friendly and efficient staff once I went back during open business hours. Thanks.

The worst experience I’ve ever had!
They overcharged me without letting me know. the receptionist was so rude. terrible customer service. all i wanted was a call before charge me for extra .but they said its not our duty .be careful if you are a cash payer !! once you ready for the test they ask you for like 80 $ and make u sure that the price is reasonable but after a month they bill u for 300 $ !! when u ask why? they say our doctor realized that u needed more test on your urine :)) ok. Just call me and ask me a permission before charge me PLZZZZ !! I never ever come back to this LAB again !!

This might be the best Quest lab I have ever been to and I have been to a lot over the years. First off the customer service is excellent. The girls that work that are friendly, hard working and make their goal to get you in and out of there as fast as possible with as little wait time as possible.
I have been to so many other places that dilly dally and take forever bringing people back, helping me on their own time schedule, not the patients. These girls don’t mess around. They are fast, efficient and know how to get the job done without a room full of people waiting there all day.
I have gone there twice with no appointment and it’s no big deal. The first time I didn’t wait at all and today I waited 10 – 15 with a room full of people.
Lastly sometimes people have a hard time finding my blood, they stick me a few times. Angie is good and I’m done in a minute. AAAAA++++ girls!

Very friendly staff. Wait was only 5 minutes. Blood draw was super quick! And almost didn’t feel it! I hate needles etc and always lay down if in case I pass out but this was no problem! I will be back. Parking on street can be busy. There’s a garage. I was lucky and found a spo on the street.

Just finished up a 3 hour glucose tolerance test which I was dreading, and have to say this was as comfortable of an environment as possible to do it in. The ladies are very friendly, pro’s at blood draws and there’s even a comfy couch in back to relax and hang out on while you wait out the lengthy time. Highly recommended to any preggo’s out there in the west valley who have the pleasure of needing to get this lab done!

I was surprised by the absolutely great service and care given to me on my visit. And it was all because of one employee who was fantastic — I am kicking myself for not getting her name. However, she was the senior person (of the two employees) in the office on this day, May 21^st, 2013. As a business owner myself, I pay attention to service and it was clear from the start that this woman was in control of the office and in control of the customers and the work. I had to have blood drawn four times in one day so I had a lot of time to observe. I actually fainted, blacked out completely, after the first blood draw, and when I woke up, this employee had me in a secure position with a cold pack on the back of my neck and was talking to me and patiently ensuring that I was lucid and ok. What stood out, aside from how wonderfully she treated me, was the way that she seemed to be training the other, junior employee. What I heard several times was, «I want you to know how to do this… because it is very important.» Again, as a business owner, I felt like I was hearing myself training an employee and carefully choosing the important pieces of information to pass along in order to ensure that my business was successful and my service level was outstanding. Summary: I don’t know how other people feel about Quest, and I’m sure that service varies from location to location and day to day. I’m really writing this review because I want that woman’s manager to know how great she was. Employee of the month is not enough. I hope they appreciate her and keep her. Thank you!

If you have a fear of needles, this is the place to come. I’m terrified of blood tests.TERRIFIED. Because I’ve been told many times by other places I have small veins. And I’ve never had anyone know how to draw blood and get it right the first time without a lot of pain. I’ve put off surgery because I don’t want to face needles.
My husband suggested I find a place that specializes in drawing blood. I didn’t know they even had places like this, or professional phlebotogists who do this for a living. I asked my surgeon for a referral and they sent m to Quest. They’re specialists. I was still nervous this morning. The office is kind of cold looking, and the receptionist very business-​like — no smile. A kid was screaming bloody murder back there, which wasn’t exactly calming my nerves.
But since I had an appointment, they were quick. Twenty minutes. Angel was my phlebotogist and was a pro. I HAD NO IDEA BLOOD DRAWING COULD BE THIS PAIN FREE. She used a baby needle, and I felt a pinch — and that was it. No more stabbing, no making a fist for three minutes. Truth be told I have such a phobia I was holding a stuffed animal reserved for kid patients. She was kind, quick. Done. I’m still sitting here in awe of how easy it was. I was so grateful that I hugged her.
So the five stars is seriously for the fact that it was a miraculous experience for a needle-​phobe. I don’t think I’ll be traumatized ever again — not as long as I get to come back here.

I was in and out very quickly, was a very easy experience

The girl that has drawn my blood the past 3 times is really cool (: I only give it a 3 stars cause I hate this place I don’t like needles. Its cool though no complaints