Stephen H. Cooper, MD

Receptionist at Dr Cooper office are rude and unprofessional. If I can change this referral to another E.N.T I would. My son has a laceration in his mouth and needs surgery but his appointment is not until June 20^th. WOW! Unbelievable. I called all day yesterday and I just got the answering service recording. No way to leave a messege. Instead of the receptionist apologizing and looking into my complaint today, She just argued with me and then wanted to know why I was calling. Uggh! Next complaint will be with my insurance company for referring me to this E.N.T office

Horrible office staff!!! Run while you can! They turned away my mom and my son who was in need of an ear care. They were so rude to my mom and my son. My poor baby was not happy when he called me to tell me that the office staff did not let him in!!! When I called to talk to the manager, she flat out told me not to come back and see them, if I am not happy with their service. Their policy is that I had to be there as his legal guardian. WELL, YOU COULD HAVE SAID THAT ON THE PHONE WHEN I MADE THE APPOINTMENT! I WORK A FULL TIME JOB AND MY MOM HELPS ME WITH MY SON. SHE HAS NEVER BEEN TURNED AWAY BEFORE. I asked to talk to Dr. Cooper and she refused to put him on! I wonder if the doctor himself knows what kind of staff he has hired since we can’t even reach him. I am a medical professional myself, and I would NEVER speak like that manager to ANY patient. SHAME ON YOU!

Just tried to make appointment with dr cooper hadn’t seen him in many years. Treated poorly by secretary. No recommendation no appointment Disappointed. Dr Cooper is good dr with poor staff

Maybe you are like me, you are thinking of going to Dr. Cooper for surgery and now you are feeling discouraged after reading his reviews. Well rest assured. I went through with a septoplasty and turbide reduction procedure. Three weeks later, I am breathing better, smelling more, and sleeping soundly. Throughout the healing process I was uncomfortable, but very low in pain. Dr. Cooper was very careful. The only reason I could see someone would comment negatively on an interaction is because he practices brevity. However he is an extremely nice human. He does over a hundred of these procedures a year. I would definitely recommend him. My quality of life has improved significantly in just three weeks. Also the ladies working at the office are very pleasant. Thank you Dr. Cooper and staff!

My husband saw Dr Cooper regarding possible polps in his nose. Dr Cooper sent him for a CAT scan. Upon returning Dr Cooper reviewed the images from the CAT scan and look in his nose with the light used for quick look, the same used to look in ears throat and nose.
He billed our insurance for Surgery Sinus Endoscopy. This is a scope that requires numbing or the nose and it has a camera attached to take photos of the Sinus cavity. This was never done!!! I reported the office for fraud. Unfortunately all the insurance company does is request the Dr notes and sided with the Dr’s office. All he had to do is write that he did this procedure. Insurance company did not even contact us. Now we are required to pay or this will obviously go to collections.
I just want to warn all patients to double check their bills. Unfortunately Dr Cooper claims procedures he never does to collect from insurance companies!!!
Final result after spending $ 550…allergy medication. That is all!!!

I saw this doctor in early 2014 for an ear infection. I had not had one of these since I was a child. This is after seeing an urgent care doctor because my regular GP doctor was out of town for a vacation for the new year. Cooper had me on medication and steroids I do not believe I needed at all. Then he tried to set me up for a surgery he claimed I needed for my ear. Meanwhile my ear feels fine, but he keeps claiming there is water in there that will not go away. I was in the process of setting up the surgery which would have cost me a few thousand out of pocket, because my deductible had not been met in the new year yet. I sought a 2^nd opinion of Dr. Michael Reder (ear, nose &throat specialist) and he said I did not near any surgery. There was no water in the ear and no infection. He said in most cases of this kind a doctor should wait at least 90 days because this would resolve on it’s own, if I indeed had any water in my ear which he did not see. I believe based on this I had a mild infection and the antibiotics the urgent care doctor gave did the trick. My mistake ever going to Cooper in early 2014 to re-​check this. I should have seen my regular doctor (GP) Dr. Richard Ross or at least asked him for an ear, nose & throat doctor to follow up. I had seen Cooper in 2008 when I first moved here for some mild TMJ and had not needed an ear, throat & nose doctor since that time. At that time it «seemed» Cooper was not dishonest or pushing medication and unneeded surgery on me. I should have never gone back. He pushed me into more follow up visits always insisting the water was still in my ear even though I could hear fine and felt fine which he is now still charging me for this. I paid this guy already a couple a hundred for visits not needed and hearing test I may or may not have needed too. The medication was rough on my stomach and I had diarrhea at times, who knows if I really needed more of it and the steroids too? I turned him into the Medical Board of California and I suggest others who think they are wronged do the same. He is only out for the money and who knows what this surgery he claimed I needed would have done to my ear, my hearing, my health over all and who knows if he is even competent as a surgeon anymore which this unethical behavior. I have a call in to the board now to see what their conclusion of his behavior is. I suggest if you need a specialist to go elsewhere and if you have had treatment and/​or surgery that went wrong like this to turn him too. It takes only a few minutes to fill out a form online or hard copy to the board and this may help yourself and others who might suffer at the hands of this man. I had recently lost my mother to cancer and had a rough year financially losing my career (that I am now just regaining) as I took care of her. The last thing I needed was to spend thousands of dollars on a surgery I did not need. This man does not care about his patient’s health or their circumstances in life. He did not seem to be this kind of doctor in 2008 when I first saw him for a mild TMJ issue. He has changed and not for the better. I do not know if he is that hungry for the money or if inept, either way he is dangerous. I am fortunate I had an instinct to seek another opinion before having this surgery.

I wouldnt send my worst enemy to this guI believe that he is the guy that you hear horror stories about. He is a swindler. He takes money out of you pocket and doesnt do his job. He has no bed side manor. He is un-​compassionate. Dont go there!

Today Dr. cooper performed a tonsils removal procedure on my six-​year-​old son at Providence Tarzana medical center. I have nothing negative to say about Dr. Cooper or his staff. I’m actually shocked at some of the reviews here. My son (Toros) loved him the day we had the consultation. Told my son to grab a toy from the treasure box therefore after my son gets excited to go to his doctor appointment (when does that happen?) anyways, I wanted to share my experience. He’s a great Dr. My sons procedure went very well. He spoke to us about little details and took his time explaining after procedure recovery.

I want to start by saying the Dr himself has a great attitude with the children. That being said, my daughter has been waiting forever for the surgery for her adnoids and ears. she cries herself to sleep every night since November and when you call the staff is very rude and inconsiderate to a 4 yr olds pain. They said to not call and bother them unless they call you because they were too busy. I don’t understand why they tell you it will take 3 to 4 weeks and then 4 – 6 weeks and now about 2 months later there is still no relief for my poor daughter. She is having asthma problems from ark the fluid build up and crying all the time that her ears hurt. They only get mad when you want to know when the end of the pain of your child will be.

The service here was atrocious. This is mostly towards the office and not the Doctor. Can’t really say much because we never got a chance to even walk into the office.
We had a referral to this place by my brother main doctor due to having a really bad infection. We didn’t even get a chance to go into the office because they apparently didn’t get the referral letter which oddly enough it was Email, Mail and even Faxed to them weeks ahead. So my mother called and battle for week to make sure they didn’t just lose it. They just went on and on that my brother wasn’t remotely near their system. From there they just kept belittling my mother over the phone. My brothers main doctor’s office would call them and they would act sweet and caring but when my mother called they just turned dark.
I really don’t understand how someone like Dr Cooper is still working when his staff acts this way.

I had a very positive experience with Dr. Cooper today. He was extremely attentive and personable. He had a calm demeanor and put me at ease with his manor. He was very careful while examining my nose and took extra care to not cause me any pain. He asked many questions and listened attentively. To me, he seemed like an experienced professional. I went into his office with apprehension and worry about a painful exam. I left feeling reassured and pleasantly surprised by having a nice conversation. I liked that his office was not glitzy-​like I would expect so many plastic surgery practices in this area to be. It was a comfortable experience. I would recommend his practice to others, most definitely.

My experience with Dr. Cooper changed my life. I have been living in hell ever since I made the mistake to go to him. I was referred by another doctor office because I was having sinus issues. He never seemed to be present, but I was very ill and there was no research on at the time like this, unfortunately. He immediately sent me to get cat scan, which I thought was good idea. He told me I had to have surgery. I then made my next mistake, I ask to do a minor rhinoplasty. I wanted a little bump off the top of my nose. No surgery is minor, he’s not a plastic surgeon, I realize this now. After seeing many specialist, I was told that they couldn’t believe he had done a sinus surgery and a rhinoplasty at the same time! It’s not recommended or safe. He made my nose crooked, it was not! The inside of my nose is completely destroyed. (This happens in bad sinus surgeries). Since this surgery I have had nothing but severe sinus infections and nose bleeds. I can’t breathe through my nose, especially at night. I have to use breathe strips on my nose every night! When I told Dr. Cooper I couldn’t breathe, he said, yes you can, it’s fine. I could go on but… Do I need to? I don’t recommend sinus surgery or this doctor!

chose to delete my former review… the doctor is good. i was upset about my treatment by the staff. not fair to doctor cooper… he is a good doctor… just dont be late (not even a few minutes)…but be gracious if you have to wait for the good doctor. nothing good can come from a bad review that doesnt reflect the doctors care. i will discuss with doctor cooper at some point the treatment by his staff. he has helped my husband and family in the past. happy new year.

Incredibly rude and condescending! This doctor consistently talked over me, didn’t let me finish my sentences, and talked down to me the entire time. I was fuming when I left his office and will NOT be coming back to allow him to perform surgery on my child! I don’t know if he was just having a bad day but I have never had a worse experience with a doctor!

He is with out a doubt the worst doctor I’ve ever seen in my entire life!!! Do your self a huge favor and don’t go any where near him.
Stephen Cooper is an ENT but super stupid… I mean scary stupid. He was not attentive and had no medical skills as it appears to me.
Plus he has the rudest front desk staff. they were very disrespectful and they really made me and my kids feel bad!

I’ve visited Dr Cooper 3 times before i decided not to use his service anymore. I had a scheduled surgery a week ahead and they basicly forgot to approve and prescribe my urgently needed nosespray to my pharmacy.
As a concequence of this i stayed without my nosespray for 4 full days… i have to use this specific nosespray everyday. By the end of the 4^th day i actually realized that i dont need to use nosespray therefore i dont need a surgery. But just a note, even if i’d need a surgery still would not use their services… after a complete picture how much they dont care about their patients well being.
Personally i had no problem with Dr. Cooper, he is an older but seems to be a knowledgeble guy. After my experience, in the future if i’d need a ENT specialist i’ll visit someone else, who’s office is well organized and actually care about their patients well being.

If there was an option to give 0 stars instead of 1 star I would. Dr. Cooper does not listen to you at all when you ask him questions and just wants to do everything his way. Please do yourself a favor and don’t use him for any reasons

Dr. Stephen H. Cooper… hmmm where do I begin?
Let me just say that I have nothing against him personally, he is pretty pleasant when it comes to how me and him used to communicate. However, from a stand point as a patient let me just say I am VERY unhappy with him.
I have a deviated septum, Dr. Cooper assured me that he could fix it with a nose operation. Also, I snore at night and he told me that he could perform some sort of small medical procedure on me in his home office to prevent me from snoring, it would ONLY cost about 1400. I paid him 1,400.00 in cash, the procedure didnt work, I was miserable for a few days because of it, when I came back to feeling normal again I recorded myself sleeping– I still snore.
Lets go back to the deviated septum, I paid him 3,000.00 CASH for a nose operation hoping that he would fix my problem. Not only did it not work, but my nose looks completely deformed. I have a huge bump on the side of my nose, and I still cant breathe. Im worse than how I started because not only do I have a HUGE bump on the side of my nose, but I still cant breathe through my nose and I lost a over 4 grand with him. Down the drain. He told me that if I need to go back he will do a revision for free, but I have to pay over 1,000.00 in hospital fees since I do not have health insurance that covers that. Why would I want to go back to the doctor that couldnt get it right the first time? Its a deviated septum, not elephantitis. I appreciate the fact that he was willing to do a free revision but I want to go to a different doctor and have it done RIGHT once and for all.
Like I said, no problem with him on a personal basis, I love his staff. Theyre all very friendly, nice, and helpful. They deal with many types of health insurance, but I really dont like the way this doctor handled my sitation AT ALL. My advice? Get a second opinion or have thousands of dollars to spend should something go wrong it wont hurt to throw away a few more thousand to get it fixed. P. s. I got a second opinion from another ear nose and throat doctor, he gave me a free consultation (dr cooper doesnt give you anything for free) and he assured me that my nose could have had much better results if the operation would have been a tad more successful.

I have been to a lot of doctors and I can easily say that Dr. Cooper is one of the best. He is a excellent doctor matched with a equally great bed side manner.
If you are in the area and need a ENT doc I highly recommend Dr. Cooper.

Stephen Cooper is an ENT (Ear Nose Throat /​Otolaryngology) doctor. But he was neither attentive, compassionate, or apparently skilled as a medical practitioner. Here’s the summary:
He talked to me for perhaps 1 – 2 minutes, paying no attention to what I said, then told me to go have CT-​Scans of my sinuses. Expensive — but I do it.
I return with SIX sheets of scans. I’m shown into his exam room. He takes the six sheet and LOOKS AT ONE ONLY — and then for approximately 30 seconds. There are some 24+ photos on each sheet.
I ask him if he’ll look at the others as I’ve some questions. He responds, «Oh I can see everything I need from the one.»
I ask, «Why then did I have to pay for six?» He growls and tells me I’m fine (which is not precisely what the CT-​scans showed) and that I should go see a pulmonologist, since he (Dr. Cooper) «knows nothing about what causes bronchitis!»
So, why did he take my money and order CT-​scans if he knows nothing about the upper respiratory system?! With doctors like this you’d be better off smoking five hundred dollars. :-))