The Pavillion Apartments

I’ve been here for almost 4 years and has been mostly great. Going through different management, currently Atiya is wonderful. She’s been here a while and is the most attentive management I’ve come across. Makes a difference.

We’ve been living here more than 10 years, the best thing is two cars parking space. Location is convenient, the place is nice and quiet most of the time.

This complex is pretty good. The community is very quiet and, so far, all the tenants are lovely. There is easy access to a washer and dryer on site. In addition, there is a pool and a hot tub that is always maintained. The management is wonderful, they take care of any issues you present and are genuinely nice people. This property is right near the freeway and a busy street so there is road noise, but it isn’t overly obnoxious. Some drawbacks are that despite the slightly elevated rent, the lease does not include a fridge. I would recommend these apartments to anyone who is looking for a great place to live.

I am so grateful to have an amazing manager available to answer every single one of my requests. She is awesome !

I have lived at this property for just over 3 years on the 2^nd floor behind the rehab center. Very noisy though the day but especially in the middle of the night with the ambulance, fire trucks, city car and buses. That’s my major issue other than that they respond quickly to maintness issues. The property manager Atiya is really easy to work with, and Carlo management has worked with me when I need a litte time to pay my rent. I have enjoyed my time here. I feel safe and the tenents in the building are nice and quiet.

I just moved into the Pavilion apartments a week ago, but I lived here in 2003 in the same exact apartment I’m living in now. So far, I find the same experience of having the feeling of peacefulness. Pros: What I really like about the place is that it’s a quaint community with plenty of sunshine and it’s quiet and peaceful. I have a one bedroom and I love the size of the bedroom, the wall to wall closet with mirrors (I love mirrors) and the space and set-​up of the bathroom. I like the fact that I don’t have to enter a building to get to my apartment and that I enter from outside. It seems to be kept up very nice, new carpet, fresh paint, washer and dryer on site and very accessible. I also love how the grounds are kept up very nice and clean. Flowers and greenery are beautiful and add to the overall quaintness of the complex.
The on-​site apartment management (Atiya) is awesome. She’s very personable and made me feel very much welcome and has responded to all of my service requests. She’s probably the reason why I made a quick decision to move in, coupled with the fact I’d lived there before.
There are some cons: It’s a very basic apartment (but very lovely). No refrigerator, no microwave — I moved from LA and most apartments now come with these amenities. Not enough storage space — no coat closet or utility closet, not enough drawer space in kitchen. No designer paint on the walls, which I think would truly make up for the lack of the aforementioned amenities. I have to agree that I can hear the plumbing through the walls, not overwhelmingly so, but it could be a very minor annoyance for those who have pet peeves with these type of things. It would be great if everyone had two parking spots because on-​street parking is difficult to find. I think the pool and especially the Jacuzzi could be kept a little cleaner — too many bugs in the pool, and leaves in the Jacuzzi. Seems unsanitary.
Having said all of this, I was aware of most of the cons before; and overall, I feel like the complex is very lovely, quaint and peaceful! I would recommend it to anyone who doesn’t have a lot of furniture and stuff, someone who is moving out on their own for the first time, students, divorcees or looking for a simple, but gorgeous spot. I don’t think it’s a place for children since the pool and Jacuzzi is in the middle of the court yard (which is perfect) and there’s no fencing or barriers to keep children out or from falling in accidently.

Looked into this place for an apartment but unfortunately there were none available. The manager was really helpful though and I appreciated her efforts.

Clean and quiet community
Wonderful management
Great location!
I have enjoyed living her in the community where its quiet with friendly neighbors.

My experience living at the Pavillion Apts was a blessing over the years I lived there. A few of the fellow tenants became an extended family to me. The management was pro-​active when any issues arouse. God kept me safe and covered in a community that I grew with. So I do recommend anyone looking for a clean and good environment to consider the Pavillion as their home.

I have been living here for about 8 months and have been glad with my choice. For being off a busy street, its a quiet apartment building and my neighbors are quiet too. The manager is also extremely helpful and quick to respond with an maintenance issues that may need attention. She really tries to make our experience here the best.

I think the place is great! The manager is awesome and very helpful, especially for a kid like me who moved here from Texas. I think the apartment is very nice and its a extremely well kept building. I have more than enough space in my apartment and compared to some of my friends who live south of Tarzana my apartment is actually quite big compared to the same price they pay for a little studio. I have zero problems with the apartment, building or manager. Would recommend the place to anyone!

I am a newer tenant here in The Pavillion Apartments, but so far I have been having a good experience. I had to rush into a new apartment, and the manager here (Atiya) was incredibly understanding and compliant to all of the stress that comes with last second moving. I had a deadline to meet and I was only able to because she was so helpful. If I could give 5 stars to just her I absolutely would.
The apartment itself comes very clean and is a good size, especially for one person. Although a bit pricey and does not come with a refrigerator (as apparently most don’t here in L. A… so strange), it is a nice setup. There are people who come fairly regularly to clean the apartment complex which really does make it look nice. When it comes to notices, they give you fair warning when they are coming around to the apartments to do fire alarm checks and things like that.
Some drawbacks though: the first being a lack of response to tenant requests. In the papers we signed upon leasing the apartment, it states that all bikes need to be locked to the designated bike racks. Which do not exist. And you are not allowed to lock them to anything else in the apartment complex; meaning you have to keep you bike inside your apartment. I’ll tell you, as much as my bicycle truly complements my kitchen, it would be nice to have a place OUTSIDE to lock my bike up. I sent a request in when I first moved in (about 6 months ago), and have yet to see any response towards my request made.
They will take care of emergencies right away, but anything else: forget it.
Also, while the pool is great, the Jacuzzi is disappointing. When you turn the jets on they shoot UP really high and make water go everywhere around the Jacuzzi, rather than into your back. And the heat is weak: I turned on the jets and waited for an hour once, and the Jacuzzi hardly got warmer. So if you enjoy sitting in lukewarm water, you’d love this Jacuzzi.
Other than that it has been a good experience, not great, but definitely good. Will probably renew my lease in 6 months. I’m hoping the comment left by Helene V. is an exaggeration though, because if it’s true, Carlo Inc has a LOT of policy issues that need to be addressed.

I would say that my experience thus far has been positive. I moved to this apartment from the east coast. This is my very first apartment, and I have been living here for a few months now. I have two spacey parking spots and a one bedroom apartment. I enjoy having the pool and hot tub during the summer. The laundry is right across from me, so I can watch my clothes from my living room. I chose this place out of convenience. 3 miles from my new job, and not as pricey as the other listings I saw online. The apartment is carpeted. For me, I would say this is a calm community. Neighborhood is ok. The manager has been very friendly and helpful.
Cons: The apartment came sort of impromptu because I moved in two days after viewing it so there were some issues when I moved in (stove, breadboard, heater, carpet). You can hear the plumbing from the apartment near you sometimes.
There were some issues when I first got the place. But all my issues have been addressed and taken care of as soon as I mentioned them.

So far so good for us! Our previous apartment was horrible we had black mold, roaches, it was freezing, no heater, no good A/​C, no parking it was awful. We had to move because we had a 2 month old baby and the black mold would make him sick so w met with Atiya, and fell in love with her and the apartment, she was very helpful, very attentive, was quick to get us the keys and explained to us the process of the rent being raised at no more than 3%. I pay a very low amount for a 2 bedroom, and the windows are double pane so even though there are a lot of sirens if everything is closed you can’t hear them or any of the traffic outside. we are so close to the 101 freeway it is so easy to drop my son off at daycare and go to work. I love how quick they are to resolve my problems, there was a little crack in the front door and the heat was escaping and crickets kept walking in through the crack! I was freaked out and I called Atiya and the next day it was fixed. Same with my heater and a drawer in the kitchen that broke. She is always available for questions or concerns. I haven’t had any bug problems. One of my packages was stolen from my door step, but I am pretty sure that was the post man’s fault and not the neighborhood. There is parking all over the area and our parking is locked in and out. There is a pool, jacuzzi and washer and dryer. Grocery store right down the street and lots of nice shops, not far from the mall and CSUN and Pierce. I am a student, a mom, and employee, and a friend, this apartment accommodates all of my needs! LOVE IT! (I have been here since Feb 2013)

Competitive Price.
Great Management.
No Issues.
Definitely Enjoy Living Here.

I had a complicated move with things coming in from NorCal and also the Midwest. The apartment manager was extremely, extremely helpful and responsive to my specific needs. From what I have seen, any issues that arise are quickly handled and The Pavillion has truly gone the extra mile for me. I am more than pleased with the interior of my apartment and cannot wait until spring allows me to use the pool right outside my front door!

Feels Like Home. I’ve been a resident at the Pavillion for almost two years now. The only thing better than the amenities within the complex is the location! Private parking spaces, on-​site laundry, hot tub, swimming pool, and community grill are maintained regularly. Our current building manager is fantastic and has never taken more than a day to address any concerns/​issues I’ve had. My one-​bedroom apartment is quite spacious. Lots of sunlight can be had through the large windows during the day. The kitchen and bathroom are a little smaller than I would like (who doesn’t wish their kitchen and bathroom were bigger?), but they get the job done for a single tenant. The in-​window air conditioning units definitely help during the hot spring/​summer months. The large bedroom and double-​wide closet are spacious. A smaller closet in the vanity area helps to keep things organized, but these apartments would be less than ideal if you have lots and lots of things to store. The building is literally less than 30 seconds off the 101 at Exit 23. This is super convenient for commuting and weekend travel. You’re also less than five minutes from Trader Joe’s, Vons, Whole Foods, Gelson’s, CVS Pharmacy, Subway, 7-​Eleven, and 76 /​Mobil /​Shell Gas Stations. If you’re a fan of the outdoors, you’re a quick drive away from Topanga Canyon State Park — the hiking and running trails are plentiful and quite scenic. You’re also a few blocks south of Reseda Park. A quick walk down to Ventura Blvd and you’re surrounded by great places to eat, drink, and hang out. The Pavillion Apartments offers an excellent mix of location, amenities, and price. Overall, I have to say that I’m very happy here!

I can only comment on my own experience so the other reviews here may be valid but…
My wife and I have lived here for 3 years now. We have an apartment on the lower level on the side next to the rehab center. Yes, there are sirens and flashing lights. Close the windows and blinds — no problem and certainly not the property’s fault.
Bed bugs — was warned that there were some in other apartments but we never experienced. Again, not the property’s fault.
Definitely yes on the plumbing issues. There was a leak behind our bathroom wall that required the wall to be taken down. We were moved into a similar apartment down the street while the issue was resolved and were not responsible for paying rent until fixed. Frustrating, yes. Appropriately handled by property management, yes.
Break-​ins — haven’t experienced and have seen plenty of warnings from managers to not leave valuables in vehicles. Common sense to me.
Have never had a bad property manager, always responsive and helpful.
Only negative to me is the rent increase every year. Yes, it does seem unfair but they are completely within the law to do so. It’s a business and there is always someone else looking to rent here as it is in a great location. Yeah, I wish they valued that I always paid on time and was a good tenant but that’s entirely up to them. Would definitely consider 4 or 5 stars if the rent didn’t keep going up.

DO NOT RENT IN THIS BUILDING OR ANY OTHER CARLO, INC. BUILDING.
These people are thieves and liars, especially the manager at Carlo, Inc., Valeene.
I lived at the Pavilion for 4 years and I had A LOT of problems:
— Noises due to plumbing issues or the broken back door, or firefighter sirens all night if your apartment is facing the rehab center.
— Security issues (break in several cars in the parking lot)
— Bed bugs epidemic for several months (half of the building was infested and the building would not communicate to other tenants so they could take precautions). I actually got a racist comment from Valeene: maybe you brought them from Europe (where I come from). Bed Bugs don’t exist in Europe, they are all spreading in North America.
— Crazy managers (the new one, Athia is actually very nice and very professional but they will probably fire her because she’s too nice to tenants — it happened to another manager in the past). Managers usually don’t stay more than one year anyway and in 4 years, we were without a manager twice for 6 months.
— Valeene or anybody at Carlo Inc are very rude people. Good luck if you have a maintenance issue.
— they will raise the rent more than 10% every year (sometimes several times a year). An old lady had to move out because out of nowhere, they decided to raise her rent by $ 300. They raised mine of $ 150 one time. I decided to pay only what was due, which was $ 1000 at the time (not cheap for a 1 bedroom apartment in the bad part of Tarzana) and they sent me a 3 day notice, saying that i would be evicted if i didn’t pay the extra $ 150 within 3 days. And when i called Valeene, she said that she had to get her money somewhere!!!
— last but not least: DO NOT COUNT ON GETTING ALL YOUR DEPOSIT BACK. I actually know old tenants who were asked to pay extra on top of their $ 1200 deposit. They will charge you at least 30% of what the deposit you gave. That’s the minimum. I actually had the apartment cleaned by professionals and they still invoiced me for cleaning (the manager had told me she never saw an apartment so spotless). They will charge you for changing the blinds (even if yours are perfectly fine), steam cleaning (even if you have had it done and will of course bill you twice as much), scratches that only they can see, a ship in the sink ($ 150 for that one!). Scratches on the kitchen tile (same here, only they could see it). Valeene actually told me that I should not have cleaned the apartment, implying that she would have charged us anyway.
Good luck if you ever plan on dealing with CARLO, INC.