US Post Office

The lines seemed long but postmaster rob was helping customers in line to speed things up. I only waited about two minutes from the time I entered! It was awesome! I love this post office… Friendly and efficient service every time!

Do yourself a favor and use UPS or FedEx. My apartment number was left out of a delivery address, I called asking if they would ship the package back to me and I spoke with a man named Rob Garfinkle who claimed to be the post master, not only was he entirely unwilling to help but he was really just an unpleasant person to deal with. He had no sympathy for my situation at all. Not being able to do anything for me is one thing, and to a certain degree I can understand that, but the abysmal customer service is the real reason the United States Postal Service should be out of business.

I express mailed a package that the Post Office tried to deliver, but there was nobody at the shop to receive it. When I checked the package tracking system it indicated my package was «in route» … for three days! So I called the Post Office and «Rob» (whom I later discovered is the Postmaster) answered my call and immediately investigated my complaint.
He called me the next business day to inform me that the package had been located and that it would be delivered within 15 minutes. I was impressed to discover that the package was delivered as promised.
This is my first Unilocal review ever, but Rob’s outstanding customer service skills and diligence deserved to be acknowledged. In this day and age finding great service seems to be an exception. Thank you, Rob!

Slow slow slow. Mall is often sent somewhere else and delayed. Package to N.Y. Went to Hawaii first. Very bad post office.

Laura rocks my world! She’s polite helpful and sweet!
It’s a pleasure for me to go to this post office ! I NEVER in a million years thought I would say that! Well done Laura! Many thanks for your awesome assistance !

It has gotten worse. A slow obese woman (Laura?) helped me this time. My arm was in a sling because of an injury. I needed a little piece of tape to make sure the large envelope I was mailing stayed shut. She refused to give me even a little piece of tape. So, I saw priority mail stickers at the counter and grabbed one of those and stuck it on. I didn’t want to wait another half hour in line over a little piece of tape. Then she gets really hostile and tells me that I cannot mail it now because I put a priority mail sticker on it. I said just charge me the priority rate; which ended up costing an extra $ 3. REALLY? You have to be such a lazy inconsiderate govt. worker?

It’s always line of people hear. And employees are so slow and never even smile. It’s looks like they are tiered all the time. When we have questions about something, they not answering and says we have to talk to manager who never be there.

I don’t have a problem with this USPS in particular, they are what all post offices are, understaffed at the counter, kind of bored/​unfriendly, but whatever, you know what you’re getting into when you go to one. However, I went last Saturday and there was a customer who bought stamps and wasn’t given the right amount. So one postal employee goes to the other about the transaction and starts kind of humiliating the older postal employee about how to do the job, repeatedly asking him in a condescending tone, «how do you satisfy the customer» right in front of everyone in line, treating him like a child instead of an employee. I just thought it was tacky and should have been handled away from the customer.

I had ordered a package, and when I looked at the tracking information the status was «delivered», but I hadn’t received my package! I freaked out and thought I lost it, but contacted the post office and spoke with Marcos (Marco?). He was so helpful, and even came out to my apartment complex to only discover that the package had been delivered to the wrong mailbox. He even called me the following day to make sure I received my package–
Great attitude and very helpful!

I love our Tarzana Post office. Postmaster Rob and his assistant are very nice and helpful.
Our mailman for many years Glenn, who must be cloned and placed in every post office as an example of the greatness.
I would like to thank every person at Tarzana post office for all their help.
Please treat them the way you want to be treated.

All go to Tawny… Without her I would find a new post office to ship from. She does a perfect job every time

This place would go out of business in one day if it weren’t the government ran business. The service is horrible, the place is dirty, and they employ Laura. Laura has the worst attitude I’ve seen from a customer service rep in a very long time. Someone is getting paid wayyy to much and not running this place like it should be. Stay away if you can.

The supervisor is not accountable and responsible at all and does not accept the clear fault of her staff.
Charge me for tracking service for a destination that does not have one ! And more funny does not accept and no willing for compensation or apologies. .too unprofessional behavior

If you want to know what misery looks like, take a stop into this location and ask for Laura. You can’t miss her. She must be related to Grumpy Cat but with long, tacky fingernails.
She must hate people and her job. So unfriendly so unhelpful.
Thanks tax dollars at work for her to get to go to a job every day and get to act like a turd but not ever be fired.
Booooo.

They were very helpful and kept the line moving. There is a grat place to mail your own packages, if you would not like to wait in line. It was also very clean.

I’m at the Tarzana Post Office pretty much everyday. This location has been through a few changes in the past and is probably one of the best post offices now. The staff is welcoming and because the clerks have been there so long they know how to get things done quickly with a smile. The new post master Rob so helpful and always has a smile on his face. He’s wants to help you and get you taken care of. Sometimes the lines are long which can be annoying but there are 2 self service machines which can make the experience faster as most post offices only have 1 machine. Most of the people who come to this post office are very friendly and willing to help new-be’s on the self serve machine.
Love the Tarzana Post office

Went here last Saturday morning at 9 AM. Parking lot was good and empty.
Stood in line for like 5 mins to mail a letter and buy some stamp’s.
The lady with the decorated fingernails was not very friendly.
She didn’t smile nor act very happy to be there.
I get it, its Saturday, no one wants to be working, but at least be pleasant!
I’m giving 3 stars because its a heck of a lot faster than the Van Nuys post office.
Since I live in Tarzana, now I will be coming here.

By far the fastest most efficient post office in the entire valley. Postmaster Rob was very courteous to us today. He even left it up and showed us how to use the automated systems so that from now on we can walk in and not have to wait in line. He was very patient and a very charming character. My girlfriend and I had quite a few packages and envelopes to mail out and you helped us every step of the way. There are other guess that needed help as well and he was very willing to multitask and help as many people as he could.
The parking situation is a little weird but we all adapt. A great post office in a great neighborhood, definitely worth going here any day over another USPS!
Line situation should also be addressed, it’s very on organized sometimes and you never really know who is waiting in line. This whole automation thing changes the game and Rob is a key player in this office.
A+

In the mailing industry it is difficult to rate a store based on its product, since the procedure is the same in every store. I base this rating on my customer experience. That being said, I felt awful walking out of this post office. The expereince was so dreadful that it is more convinent to drive to a further location then to come back to this store.
The store layout was fine, and the line is expected. The true blame for this review happened the moment I was called up to the counter. Small talk was out of the question, and if you had any concern questions don’t expect it to be answered. I first walked up expecting that they can do everything from the counter. Instead the employee told me to grab a letter from the wall (my fault to assume they would have a letter behind the counter). I did and when I came back he asked me to step aside and fill in my address. This bothers me because instead of going back and forth and waiting for him to be available again he could’ve told me the first time to do both. Besides, it’s safe to assume that they would have the technology to print a label.
Now, after waiting and returning to the counter for the 3^rd time, I began to ask questions to make sure I dont need to go back in line again. The employee simply ignored and went about doing is work. It made me feel like I was there to bother him. I began to ask about confirmation, and how I will be notified if my letter was delivered. I had to ask him 4 times before he finally answered me and said it will be delivered.
In the end, the expereince sucked. A lot of time was wasted and I didn’t feel comfortable going to this post office. I was worried all week and kept calling the reciepient party all week to make sure the letter was recieved. I would’ve used the online tool except I had no idea what my tracking number was since the answer to that question was it will be delivered. Giving this place a ¹⁄₅ is an easy decision, and unless the attitude the employees have change, it will continue to be a 1 star store.

As far as counter service, it’s okay. I personally have not had a bad experience with a clerk. The line moves slowly though.
My office building is serviced by this post office. In the past four years I’ve been here I have not received one piece of mail. It is ALL returned. A client brought the returned envelope with her and the property manager must hand deliver the returned envelopes.
I’ve filed a complaint with the USPS but it has not been resolved. Not sure why the letter carrier doesn’t bother to take the elevator to my floor and look for my suite. (Yes it was vacant for years… But if a letter carrier has an article with a new address, wouldn’t you feel a need to look?)
Meh