Verizon Wireless

the staff at the store are amazing. Last Saturday we upgraded 3 phones and purchased 2 tablets, Robert helped us and he was awesome. he made it so easy, even though we spent a pretty penny in the store, we were glad to spend it because Robert was funny and so helpful. We love our new phones so thank you Robert. There was a girls and another guy there too, and they too were very nice and friendly. Thank you so much guys!!!

beware this is a retailer not a coporate store.
cant offer deals like
i went to upgrade my phone
they had this nice samsung tablet i purchased. got home was not charging
so i took the tablet to my verizon store they said you bought it from a retail store
and we are not responsible for it i thought verizon was verizon only to learn that this is a two
year old refurbished tablet. decided to cancel my contract and was charged 220 dollars for
restocking not the normal 35 that corporate verizon charges, this is fraud and mis leading sales tactics. and yes i will talk to the better business buerow to close this store down.

If there was a –0 I’d would give it to them. Worst customer service in the world only care about the money not the customer. ««««» when you buy something from this miserable store make sure to know that you cannot return or exchange things in anyway that makes sense. ««««there’s different return policies for even the small items like chargers make sure that before you pay you make sure to read the policies because they do not make you aware of them and they are strategically placed around the store like you will read everything that is posted and its also conveniently placed on your invoice after you pay but not once mentioned verbally and that’s when you’re screwd because they will make no effort to understand your situation and I mean no effort whatsoever well that was my terrible experience there the manager is a jerk, who will admit he made a mistake but will not take steps to make it right or to fix it he is proud to let you know how screwed you got!!! I would never recommend this shitty location to anyone just because of their lack of understanding and customer service this store is awful I am now a t-​mobile customer!!! Worst manager at this store for mishandling customer complaints Hector no skills in customer recovery here. Please all consumers beware go to other locations !!!

Rude and have no concern of customers. Especially the bald Caucasian employee with glasses. Chewing gum in front of a customers face and then forcing customers to fix their own problems so he can enable himself to continue playing on his phone and chatting and making jokes with his fellow employees. Also when he noticed that I was making this review he grabbed my phone to try and stop me. Is it fair that customers have to come into a Verizon store to have their phone fixed and they are forced to fix their own phone with no help? Customers are responsible for your employees paychecks. This complaint will go to corporate and I will never come back to this location.

Avoid this store like the plague! They work off commission and say whatever they need to say to get you to sign their contract and get out the door. Shady, shady service — and I am already crafting a formal complaint to corporate.
Thankfully the phone support was able to help me do what the store refused to do (and said I couldn’t do) which was return an unwanted device. The store meanwhile told me «never call the 800 number, they can’t give you as good of a discount, ALWAYS come to the store.» LIES! Store manager Hector, and his boss Regional Manager Ashley are flat out liars. GO TO ANOTHER STORE.
Story:
I came in for one thing — and they tricked me by up-​selling me a «free tablet» for only 10 bucks a month — saying that with the $ 100 rebates, I’ll pay nothing else! I then ask «can I return it — no hassle, if I don’t like it?» The lady in charge (Ashley) said «of course! You have 15 days! Try it out!». So I did.
The ellipsis 8 tablet — I was not a fan. Didn’t like the interface, and it did not connect easily to my apple (they said it would). But this is not a product review. It’s a store review. The next day I walk into the store to return the tablet and speak to the manager Hector, who was there the previous day and involved in our conversation. He immediately got defensive, refused to understand why I didn’t like it — and told me I’d be charged $ 100 for a restocking fee. (The tablet isn’t even worth that.) Clearly I was not told this — oh but apparently I was, but only in the endless small print on the electronic signature thingie you sign when you pay for your credit card.
I asked SPECIFICALLY if I could return, without being on the hook for anything — they said of course! You have 15 days. (It’s actually 14 days). They never once mentioned a restocking fee.
When Hector refused to budge on this… I asked who I could complain to. He said «no one.» I asked who is boss was, he told me Ashley… Who wasn’t available and who I wasn’t allowed to know where /​when she’d be. I asked who her boss is, and apparently in all of Verizon — Ashley is in charge. I’m skipping a lot here — but bottom line, this guy was reading a script, and refused to offer me any actual customer service. Kept saying there was NOTHING he was gonna do to help me, or credit me or anything. His suggestion? «Cash in the rebates and sell it on Craigslist». Clearly so they wouldn’t lose the commission of signing me up for another device and monthly charge.
I was completely swindled by his store and expressed this to him. When I asked for the address of corporate so I could complain, he wouldn’t give it to me, he said I could look it up online. I did. For those of you wondering, there we numerous ways, I used Twitter.
He told me he’d pass my info on to Ashley, and she would reach out. Since she never calls — I wait the exact number of days my return allows (15 days, they tell me) to see if the 800 number can help. They did. They apologized, and said the store was wrong. They should have offered me a return label, and I would have been able to get my money back.
Manager Hector never ONCE offered me this. Kept saying over and over «we can’t accept it, you opened it» (they opened it actually, in fact I realize now, it was already opened when they handed it to me).
This store is shady, and should be shut down. I should have checked the Unilocal ratings earlier… DON’T GET RIPPED OFF!

This place does not even rate one star, but in order to write a review I had to give it one. First of all, THIS IS NOT A VERIZON WIRELESS CORPORATE STORE!!! DON’T BE FOOLED LIKE I WAS! This is an approved vendor for Verizon Wireless products. They charge service fees which are not charged by the TRUE corporate stores. $ 20 transfer data fees, outrageous mark ups on Apple and non-​Apple accessories, and wildly high prices on phones! RUN FROM HERE, UNLESS YOU WANT TO PAY MORE THAN DOUBLE WHAT THE COPORATE STORE CHARGES! Example: Verizon Corporate stores charge $ 19.99 for an Apple Lightning USB charging cable. This is expensive enough, but this place charges $ 49.99 for the very same cable!!! AND YES, IT’S JUST FOR THE CABLE!!! There are no returns like at the REAL Verizon stores, they will only issue you a store credit. STAY AWAY!!!

I went into this store today to get some help with adding a new outlook email to my iPad. I had to wait for about 15 – 20 mins which is fine but when it was my turn the salesman helped me for about 5 mins trying to resolve my issue and then said you need to go to the apple store. I know that wasn’t correct because the night before I was at the Burbank store and Ryan was able to add the new email address to my iPhone. A few hours later today I went to the Verizon store at Corbin and Ventura and the salesman there was able to resolve my issue in less than 10 mins. I wouldn’t waste my time going back to the Tarzana store.

This was a very expensive and time wasting experience. We are furious after wasting FOUR HOURS trying to get my mother’s new iPhone5. And its still not ready
The ineptitude of the people working here is overwhelming. We tried to give our salesperson the out that he wasnt well trained which is why he had so many problems activating her phone. He insisted that he was. Not by anyones standards
Its now moving into the 4 ½ hour mark and we are STILL sitting here.
This experience is making her consider switching to AT&T

Okay so today I went in to make my payment. This was the nearest Verizon store in the area I was in. As I was finishing up with my payment transaction, my son exited the car (10 year old) and came into the store locking the car doors and leaving my key inside the car. Long story short, after much struggle, one of the employees, ROBERT, came in for his shift, saw me super stressed out and lend me his AAA. They came and opened my car door! He was my guardian angel for the day!!! ALL of the employees were super nice and super helpful in trying to help me open my car doors! God bless this store!!! THANK YOU!!!

Beware of services they charge for that should be free!
Walk in service was pretty quick but they charge you a $ 20 fee to transfer data from your old phone to your new phone. I called Verizon Wireless and the representative was confused and apologetic to hear about what happened. He told me he had never personally heard of that but would confirm with his manager. After coming back to the phone he said his manager had told him that he had heard of some retailers who charge for this otherwise free service but he never heard of it being such a high fee.
This store should be ashamed of themselves for hustling people out of their hard earned money. You connect the two devices to a machine and hit a button. No time spent, no work needed to be done by the employee. It’s just sad that they take money from people who need this service that should be offered free of charge for being with verizon.
I hope you truly consider looking at this policy. Customer satisfaction should be the first thing that verizon thinks about and not banking an extra dollar on loyal customers.
Beware of services they charge for that should be free!

I hate to write bad reviews but this store is horrible. First of all everything is overcharged. They make up some fake over inflated retail price on their accessories and tell you they could give you a discount off that. That discounted price is usually even higher than the true msrp meaning you’re going to pay about 30%-70% more than what you would pay on amazon! Robert sold me a 5w wall charger for my iPad saying it’s no big deal that on the box it clearly says only for iPod and iPhone. (Btw they list this for $ 49.99 and you can get it on amazon for $ 16.88 but I had to charge my iPad for the store that day so I didn’t care too much) He said that it will only affects speed at which is charges which technically is true but 5w is way to slow to effectively use as a iPad charger. (Takes half the day). Also purchased this on 16^th at 6:40pm and took it back on 30^th at 3pm. Said its been 15 days since I bought it and I can’t return. How are they doing their math? So shady. Had me waiting there for about 20 minutes trying to get a refund code then telling me this at the end. Don’t go here. I saw some other frustrated and angry customers leave this place when I was there

Don’t waste your time and money going into this store. This is a Verizon franchised store. Wasted an hour in the store with a fast talking salesperson who tried to get me into the most expensive and inefficient plan they had to offer.
Walked out and went to an actual Verizon company store in Sherman Oaks who offered good customer service and gave me the plan best suited to my needs at a fair price.

Vanessa is outstanding she switches me to verizon from att and saves me money. She has professional and authentic customer service. Every time I have a problem I go straight to her. she’s just great overall and knows her stuff.

Worst customer experience. Two times I’ve been here and both times I left unsatisfied. The first time I went in looking to upgrade my phone and was speaking with the gentleman who seemed pretty knowledgeable. But then a rush came in and he passed me along to the new trainee who didn’t know what she was doing. So what could have been 15 minutes turned into an hour and a half. I was the first one during the rush and the last one to leave. Horrible place. I’d give it half a star if I could.

I don’t blame the girl working as much as the dysfunctional people she was helping and the lack of staff. Long story short we came in the only girl working told us we would have to wait 45 min to be helped so we waited. After 45 min she told us it would be 15 more minutes we ended up waiting an extra 30 minutes watching her try to deal with the most dysfunctional people I’ve seen in a while. When we started getting upset after we waited over an hour and a half she said with a complete lack of sympathy that we could have back tomorrow if we didn’t want to wait instead of trying to understand why we were mad. I will NEVER go back there not only because of the HORRIBLE customer service but their prices are a complete RIPOFF.

Worst customer service ever… I’ve been in line (by myself, 3 associates with 2 customers?) for 30 minutes, and none of them are giving me any acknowledgment as far as «sorry for the wait, we’ll be with you shortly» … disappointing.
If you Unilocal Verizon stores, and this one is the closest… do yourself a favor… drive 10 miles to the nest one!
Yours truly,
Customer

This store is not a true Verizon store, but a PCS Store!!! They are all about sales, nothing else! Commission based only! Zero stars aren’t possible!!! I absolutely loved it when I went in, the woman was fabulous… until I got my bill. She LIED about EVERYTHING!!!
I went in to add a phone to my line, and then she suggested a free tablet. I really didn’t want to do it., but she claimed all of these things were going to occur, that didn’t! It was supposed to be a month to month contract for a tablet, but she ended up using one of my upgrades, and sticking me with a 2-​yr. contract! She said it would cost $ 10.00 less per month, but raised it a ton! UNBELIEVABLE!!!
Thankfully, when I called Verizon customer service they worked with me to help me with the bills, but nothing they could do about the tablet, or the contract!!!
Don’t believe a word they say!!! If you want a new phone or tablet, order online! If you want to go to a Verizon store that will tell you the truth, and go by Verizon’s deals, go to the Encino store. This one is awful!

Devine was a great help. Even helped me to use my upgrade to get a tablet. Good advice and saved $$$.

Kourosh & Nick,
These gentlemen were outstanding and made the transaction extremely pleasant.
I will send all my friends

I wish I could choose zero stars too like the other reviewer! This place was horrible. I first went in to upgrade my iPhone 4. I ended up walking with with not only a new phone, but I lost my unlimited (though I was supposed to be grandfathered into a 6bg for $ 30 — didn’t happen), a home phone, a «family share» plan, and a huge bill later with promises of rebates and waived fees.
To make a very long and horrible story short, I was sold a broken iPhone 5, the charger broke in less than a month, I was charged an enormous amount of fees, even though I returned everything within the stated time period. It took me over two months to finally get all my fees settled, but it was truly after hours of visits and phone calls to Verizon.
I have been a Verizon customer way before it was Verizon and I am a loyal customer. However, this store is the PITS! Don’t go! Stay away!