David’s Bridal

I’m not the bridezilla that some women are, I’m not the one to get all sappy when I find «the one», I’m a realist that is not going to spend a whole paycheck or more on a dress that I will only wear once. I do however expect honesty and communication from retail sales staff, even when it’s not fun or I’m not there to spend thousands. I didn’t think I would receive that at a chain bridal store, but I have received all of that and more at this store.
My first visit at DB in Taylor was on Labor Day weekend. I convinced my fiancé to go with me and check out dresses. After calling to see if there were open appointment slots, he grudgingly agreed (with the promise of a steak dinner). We were greeted by a wonderful lady who’s name I have forgotten and treated as if we were there to buy the store out! The only issue I had was there was some corporate wide issue with the A/​C and it was nearly as hot and muggy inside as it was out. Can’t blame this on the staff at the store though, but we made the best of it. I made a return appointment for ¹⁰⁄₂₄ at noon for another go.
I brought my sister with me for my «real» appointment and was greeted by a team at the door. Victoria was the main one to welcome us and lead our appointment like she had known us for years. Not every dress that I had in my favorites was available because I was hoping for some clearance gowns. But we tried on dresses, good and bad, got honest answers, shared stories and became family.
After I found my dress, we looked for a dress for my sis, my MOH, that had some great re-​wear value. I did not want her dress to be something we paid $$ for that she wore once and it took up closet space for years. The first one we tried was the one we bought!
The checkout process was super simple and painless. Victoria made a process that I was dreading smooth and insanely enjoyable. I’d recommend her to anyone.
Overall, I think most of the other reviews are far too hard on this store. Work a retail job during the holidays for one year and you’ll know what these folks go through every day…

I had made an appointment there to look at plus size mother of the bride dresses today. My appointment time was 11:00am. I wish I had known that the store didn’t open until 11am, or I wouldn’t have been one of 5 cars waiting in the parking lot for the place to open.
I had McKenzie (name is likely misspelled) ‘helping me.’ She looked at a screen capture of a dress I had found at David’s Bridal online (there are so many online, and I was assuming the store would have a reasonable selection based on that), confirmed that they don’t carry the dress I really wanted, but said she would do her best to find something similar.
To her credit, her pick was not far off, but still had plenty about it that I didn’t like, including the color — which is the same color as the bridesmaid’s dresses. A traditional automatic no… although I did want to hold onto the dress and look at the «others» she said there were if I didn’t like the one she had given me to try on.
She told me to follow her, the dress I had tried on in her hand, and we walked about ¾ of the way down an aisle of dresses. McKenzie actually put the dress I had told her unwanted to hold onto back on the rack.
I had to stop her, and tell her again that I wanted to hang onto that dress. She handed me the dress, and told me to go ahead and look at the dresses.
WHAT?
I realize that she was also helping a teen girl try on prom dresses (that the mother had told her she couldn’t afford), but my business should have been equally as important to her, even if those prom dresses cost 3 times as much as the dress I was holding. It’s not like that mom bought one of those high priced prom dresses in the end anyways.
So I ended up standing in the last quarter of that aisle — a disabled woman, which she was made well aware of — looking at dresses. Only ONE was my size and short (summer beach wedding), and it was made of heavy material… and dark blue.
Surely McKenzie, being an employee, and having gone in search of short MOTB dresses for me once, was fully aware of the fact that there WERE NONE for me to look at!
I ended up sitting in a chair in the area generally reserved for brides, waiting for McKenzie, while she fluffed the skirt of one of those prom dresses. Eventually she came over to me, and I told her there really was no selection for me and I wish I had known that.
She agreed that they have a horrible plus sizes section of dresses. Wish someone had told me that before I had wasted my time.
Huge thumbs down for customer service and selection.

Denise was very helpful! She will go above and beyond! Thank you, Denise.

I signed up to use David’s Bridal for my wedding because a large portion of my bridal party is out of town. That said, I’m definitely glad I’m not doing more with this location. I’ve been here three times, once to start picking colors/​styles, once to help my junior bridesmaids select their dresses and once for myself.
When I was there with my girls we were basically ignored. Once we finally managed to get someone’s attention they were very friendly and helpful, but I feel like they need more people working here because clients get left standing around. I agree that brides should get most of the attention, but it would be nice if there was someone dedicated to managing other tasks so girls busy with brides don’t have to try to run double duty (I should note that all three times I came in I did have an appointment so it’s not like we were moving in on someone else’s time).
When I came to shop for myself, it started out quite well. The woman we were working with (I’ve forgotten her name) was very friendly and willing to let me try on a variety of styles. It was my first time trying on dresses so she helped me get a much better idea of what worked with my body.
Unfortunately, as the amount of shoppers in the store died down a lot of the other girls came over and started pulling dresses and trying to push a sale. They weren’t familiar with the other things that I had already discussed with my consultant and were pulling things that weren’t really appropriate for what I was looking for. It also seemed like they were trying to get my mom and I to disagree, almost pushing me to demand we buy a dress simply to «show her» which was very inappropriate. Finally, the consultant we had been working with previously suggested that we leave, think about things and come back another day if I was still considering the dress I had tried on as a way of calming things down. I really appreciated the way she handled things, but the other girls need to stop focusing on getting a sale and listen to customers better.

Walked in today to have my shoes dyed and asked the lady to look up the color in the system under the brides name. Right away she said it was t noted in the system but I knew it was. After her being very rude to me, she found the note stating the color for the shoe. This David’s bridal has unprofessional employees and they are disorganized.

I really thought this would just be a wasted trip. I went to a couple other places first and the selection and service did not compare. Melanie dove right in and brought me so many beautiful gowns and was patient and supportive when I wasn’t sure. On my second visit I was really bummed to find out my favorite from my first visit was sold out, so we started all over, but Melanie did not flinch. She finally brought me my dream dress, that I didn’t even know was perfect until I put it on. I’m so happy with the service here and the selection. I’d give five stars, but the alterations department could take some notes from the sales girls on courtesy. I’ll be getting my alterations done elsewhere.

I walked in with every intention of hating this place. I mean, it’s David’s Bridal. Isn’t that like the Walmart of wedding dresses? Yeah.
But I was in MI visiting the fam for Thanksgiving and wanted to have the whole experience of trying on wedding dresses with my mama and sister. While I knew I wasn’t going to buy my dress at Walmart, I mean David’s, I knew they would have enough sizes and styles to make the whole event Instagramable.
My consultant was Jenna, and I’ll admit — I rolled my eyes hard through the canned tour of the store. I just wasn’t into it at all.
After picking out shoes and showing Jenna some ideas of dresses I liked, I was set up in a fitting room and handed some undergarments. Like a good girl, I put them on and waited.
Jenna came back with a dress, expertly slid it over my head and I walked out fully prepared to laugh.
But OMG. I cheesed like you haven’t seen before. And I knew at that very moment that the first wedding dress I tried on was THE ONE. Damn it. My sis and mom knew, too, but we moved on to other dresses because I was sure at that point that it was all just the smoke and mirrors and I was going to love every single white monstrosity I tried on.
Not the case. Dress number one was it.
Jenna wasn’t pushy, but instead we had a grand ol’ time. We laughed a whole lot and, as I usually do, I made a joke of everything. But in the end that dress was no joke and I knew I was about to betray all of my pre-​dress shopping warnings to my mama and sis that I was NOT buying a dress at David’s.
I bought the dress. And I couldn’t be happier with my choice.
After I ordered the experience wasn’t so awesome. Jenna did everything right and we all loved her. But paying for the dress from out of state and arranging shipping was kinda a pain. Not Jenna’s fault, though. I think it was the manager who fumbled through that one.
So yeah. I learned an important lesson. Sometimes Walmart has just what you’re looking for.
Honestly speaking, though, I still feel embarrassed every time I tell someone where I got my dress and I dread that inevitable question most women ask of «Where did you get it?» I kinda say «David’s» with a bit of redness in my cheeks while looking at the ground in shame.

I popped in here several times throughout the years, and I have to say that I just love this store. Please don’t be fooled by the undesirable Taylor location — there are definitely lots of child brides, but they don’t usually bring their babies with them and they’re not necessarily louder than anyone else.
The first time I was picking dresses for friends who were going to be in my quinceanera (a Mexican right of passage for 15 year olds), and they were very kind and tolerant of us, several ¹⁴⁄₁₅ year old girls, and our excitement and giggles. Throughout all of the fittings, everything went fine.
The second time I was a bridesmaid, and I had a colorscheme but not a specific dress I needed. I came in without an appointment and they were great about getting me a room and waiting while I tried on several dresses, and when I requested a specific one they were able to find it for me, but it was a size 10 (I needed a 4) and the last in any of the area stores. Not only did I get it for $ 35 (originally just under $ 200) but they were able to alter it perfectly. As I’m sure you can imagine, the alterations were numerous (length, and basically every other area, as well as installing a bra) but it was done in about 3 weeks (the wedding was for over six months later, so that was fine) and looked great. There was a bit of confusion when I was supposed to pick it up, but that was likely because someone else went to get it for me.
The last times I went I went with my mother, who is getting married. To try on wedding dresses one does need an appointment, so the first time we went she was unable to try on any dresses, but they were able to pull up the favorites that she had saved online, so she was able to look at the dresses and get an idea of where she was going. We made an appointment and came back later, and it was a great experience. Her consultant was very sweet and attentive. We were there for hours (there is a time limit) and no one said anything or made us feel uncomfortable at all. She did, in fact, get a dress, and got to ring a bell at the end. It made me happy that they still did that just for her, even though everyone else had left and by then the store had actually closed. Just those little touches made the experience so good for her.

The women who helped us with our dresses was always MIA. We had to walk around to find her several times. She didn’t seem to be around when we had a question. I felt like the appointment took longer then it should have. Don’t get me wrong, she was nice, but she was always doing something else when she should have been helping us.

This place is totally based on commission sales. They forget who the bride is and that is what a wedding is all about. They NEVER catered to my needs and I am the bride. If you can find a better place to wedding shop, DAVIDS BRIDAL is NOT THE PLACE TO SPEND YOUR HARD EARNED MONEY!!! They are rude, inconsiderate, and bad business people. I called the corporate office and they are even ruder. My experience with them was horrible and I would never recommend them to anyone. BRIDES BEWARE OF THIS DISASTER!!!