Wallside Windows

I feel like the workmanship is just ok. The crew was friendly and seemed to know what they were doing. I was mostly disappointed with the handling of the inspection and finish work. First I was told we were good to go then we weren’t and so on. Then I was told I had to finish the drywall around my slider since they only do out to 20″. Three sides were about 4″ of drywalling and the one side was 24″‘wide due to electrical that had to be moved. I think that’s bad customer service. I was given a small reduction in my bill which i thought was unfair, but you take what you can get. And after the cluster with the inspection I was ready to be done with it all.

first of all, all salesmen and workmen are contract workers. they are not employees of ww.
workmanship shoddy; trim awful, just used to cover up poor installation.
workers used powder room and were obviously looking for something; drugs? they were so stupid not to shut the medicine cabinet door.
truly over hipped.

We had them come back after 5 years because we had 2 seals that failed due to sun exposure. The 35 year warranty covered it at zero cost. The workmanship is excellent. I will use them again.

Just had our windows put in last Friday and there was 2 windows with scratches on them that we need to have replaced. We called wallside and should have our replacements this week. The windows look great.

Wallside replaced all of the windows in our house, save for the new windows already installed in the sun room, and they did a great job. We were quite pleased with the end result.
We bought 17 high quality, double-​paned, insulated windows with UV filter, including two huge bay windows, for barely $ 6,000. That is a very good deal for a major house upgrade. I know– my brother-​in-​law is a contractor and his response was «That’s not bad, not bad at all,» which translates to «You did good» in his lingo.
Both the salesperson and installers were professional. The install went smoothly and the crew knocked out the job in a matter of hours. Our utility bills are lower and the windows are a big step up from the original windows that we had. Those old windows were not much more than glaze by that point.

I feel like I was ripped off, I ordered 2 windows to be installed in Ypsilanti area last week, family room, measurements 70″ by 30 and the other one 70″ by 40 inches only = for a hefty price tag $ 3125 !!!
The sales rep made me feel like I was getting a real discount (%60) while in reality it is too high, being from a different country I thought a company like Wallside is professional enough not to use such tactic, it’s even worse than the ones I used to deal with back in my home town .
And to make things worse they didn’t install a high end ones, just regular ones in a wall that was ripped from drywall already, so it was just 2 hours work for $ 3125!
I wish I can return them back and get my money back, I feel like I lost $ 1500 on such order.
Here’s my number if anyone from the company is willing to speak with me
7 343 836 945, I’m not satisfied at all ! :(
Here’s a great article that I wished I read before going with WallSide

I needed 4 bedroom windows — nothing fancy and they are standard windows with regards to size.
I always see the ½ off ads from here and from Hansons, so I called both.
The Hanson’s sales guy was a nice guy. The kind of guy you’d want to have beers with but the sales pitch is just annoying and long and tedious. I had to jump on windows I had to feel heat through the glass. I kept telling the guy «I just want regular windows» and he told me he has to give the presentation. It was like a child wanting to put on a dance or magic show… Then the price. Instead of giving me reasonable prices he gives me 4 quotes and lets me know the lower two are really aren’t that good although they are 2k and 3.2k for the windows. I asked about any discounts he gives this long speech about he can see if I put a sign in my yard and if I do something else…
The Kicker — He was out in September and he told me they wouldn’t go in until Christmas.
I called Wallside. The guy came out and I told him that I don’t need a pitch, I just want 4 windows. He measured them and said 1500 and they would be out in October.
The got here at 8:00 am this morning, busted hump and are done by 10:00
Would use them every time.

05-​15-​2014
We had Wallside Windows install two door walls in our home. The salesmen and installers were fine but we did have two errors that occurred at the factory.
(1) They forgot to install the stronger pet screens in both doors. These were clearly marked on the order.
(2) They forgot to key the door wall locks the same. I wanted one key that could open both door walls. This was also clearly marked on the order.
I had to wait two weeks for the repair team to fix the issue. They only give you one day notice on an arrival time and God help you if you can’t make the appointment. If you do, plan on waiting an additional 2 – 3 weeks. Keep in mind, this is to fix a problem they created.
Again, I’m satisfied with the door walls but the repair service forced me to knock them down in my rating. The price for both door walls was decent but not extraordinary.

Good customer service overall, but when the product needed multiple repairs for sagging sash, we were told we weren’t properly closing the windows. This product problem resulted in warping the part of the frame (inside the house) where one typically opens the window in a traditional protruding ledge at the bottom of the window. This happened to a bathroom window we never open.
Yes, they did come back multiple times to replace/​fix the problem. The problem reoccurs on the fixed versions and I resented taking time off work to go through the process. I would not recommend these windows.

I am very very pleased with Wallside. Our salesman was fantastic — he was in and out of our house quickly. He was knowledgeable, and friendly. We were up front with him with the fact that we were still «shopping around» and that Wallside was the first company we were speaking with. He was very courteous about it and said he understood. We met with Hansons a few days later and had a TERRIBLE experience. Not to mention they were DOUBLE the price of Wallside. Needless to say –we called Wallside back the next day.
The crew came on time, and took extra care to put tarps down on our floors. They were very nice guys — and they worked quickly and efficiently. They replaced 8 windows and 1 doorwall in about 3 ½ hours. Before they left, they made sure we knew how they worked.
They hauled away our old windows and did a fairly good clean up job inside and outside our house. I wasn’t expecting some fabulous spot free clean up job — but they exceeding my expectations. I still went through and vacuumed and wiped stuff down (mostly because I am high maintenance when it comes to cleaning).
Our new windows are fabulous. They have made such a wonderful difference in the overall appearance of our home. They are not drafty at all, and we can’t hear a thing, outside. They are easy to open/​close and I LOVE that you can pop them out to clean them.
I’d recommend Wallside to anyone. They were awesome.

Wallside replaced 16 windows in my Ferndale house and overall the windows themselves are not bad, the installation process and it’s aftermath is another story.
Specifically while the individual (s) installing the windows are skilled, the laborers removing (think demolition) the old windows are not skilled and poorly supervised. They arrive as a large crew that are mostly day laborers and in my case one leader that was very skilled. Unfortunately he could not be everywhere. The older windows were bashed (yes bashed) with hammers or sledges to remove them. Problem? Interior wall damage. Older homes especially with plaster walls and ceilings need special care to prevent cracking of the plaster layer. Anyone who has attempted to hang a picture on a plaster wall is all too familiar with this issue. The end result? Dozens of cracks running from the windows many of which are now just showing themselves. All toll, about 3,000.00 to repair and re-​paint.
If you have plaster walls, I strongly urge to either consider Anderson (a friend had these installed in an older home and removal process was much gentler) or actively manage the crew removing the old windows. Even though the salesperson says he’ll «use his best crew» to install, its the removal process that matters most. Good luck !

This will be a review in stages and will change as the process is completed.
Part 1:
We had the rep out last night and although I didn’t want to commit to a company at the time, he left me little choice. The rep was very friendly and worked very hard to get our business. Although I don’t believe the 2 for 1 sale that they advertise (kind of like Art van’s «sales») I was pleasantly surprised buy the deal that we got. I’m doing a ten window install with a new bay window and a new door wall in back. I’m also adding a storm door to the front door. I thought for sure that the price would be astronomical but it turned out to be very doable.
Our incentive to sign was no charge for the storm door in front and to sweeten it a little more they gave us 60 month financing at 0%. I just couldn’t say no after that.
As of now they are getting an A+ but this will be updated once everything is done.
Part 2: The Windows went in today…
12/​10/​2013
All I can say is that my A+ is still an A+ and they are now at 5 stars.
The crew came out and went right to work. They did everything that they said they would do and this time I got real insulation around the windows. It was bordering on embarrassing watching what these guys were doing compared to that horrible company that had done my windows the last time. Everything looks great and the crew did excellent work. They even vacuumed the house as they worked. Except for the new bay window and the door wall, these guys even saved the existing molding which means that I don’t have to repaint the molding around every window. If you’ve ever done that then you know why this is huge to me.
I know that I sound like a gushing school girl but after installing windows for a second time in 13 years it is nice to see it done right.
So the new car smell is gone but the windows and door wall are great. I don’t know what the long term result is since we sold the house and moved away but I would definitely use Wallside again.

Review Update:
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I have decided to update this review because of the extremely polite, prompt, concerned, and considerate response I received from Wallside regarding the situation I described below. They offered to come back and do extra cleanup. I declined because I had already done as much as I thought possible. Then a few weeks later they called back and offered some compensation for my troubles (i.e., Meijer’s gift cards). They were extremely happy to do this and the amount they gave was generous. And then a few weeks later, they called to see how we were liking the windows. When I mentioned that a few of the top panes seem to drop when we close the bottom pane, they offered to send people out to re-​balance the windows at no cost.
It is for all of these reasons that I am increasing my rating here. I would use Wallside again and I would recommend them to a friend. However, I would also be extremely nitpicky about the cleanup process and perform a more thorough inspection of the ground before I accepted the work as complete.
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Original Review:
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I paid $ 4700 to replace 15 windows.
This was a great price. And for this price, the overall experience was quite good. The sales guy was pleasant and did not waste our time (he was the 5^th to come do an estimate). The measurement guy, though gruff (he complained about my request to remove his shoes before walking through the house), turned out to be friendly and quick. And the 3 men who came to do the installation were extremely professional, pleasant, open to questions/​explanations, and focused on doing the job well. They also used a *huge* amount of plastic to cover the floors/​furniture, which I appreciated given that I expressed concern about the possibility of lead paint in the house with my two kids. I was actually so pleased with the job that I tipped the crew $ 50 at the end of the day.
So why the not-​so-​excellent score?
Well, shortly after they left, I started finding paint chips (up to 2 cm diameter) in and around my house. At first I was just looking under the window sills and I found a few under each sill, but then I realized that there were chips in corners of walls *without* windows! How?! Why?! I was perplexed for a minute until I realized that these chips must have fallen off the plastic sheets when they were removed, apparently not carefully enough. And I discovered the same issue in a few places outside: areas with numerous paint chips (larger than the chips inside) sprinkled on the ground. I vacuumed every corner of the house and picked up the chips outside near the places where my kids may play. Still, today (24 hours later), I found a paint chip on the top of my baby’s foot. That’s what prompted me to write this review.
The workers took many precautions, especially in putting the plastic down, but I do not think they were careful enough when picking it up. Given that the primary reason I had my windows replaced was my concern about lead paint near my kids, this error was a major blight on my overall Wallside experience.

I waited over a year to write this to see how the windows fared. We purchased 12 windows. I am very impressed with the quality of them and having new ones really cut back on my heating and cooling over ther past yr.
My only complaint would be the crew they sent out to my house… they were 3 hrs late and then removed all windows at once… it started to rain! I was pissed. I also had to yell at the installers NOT to smoke on my property despite the No Smoking signs.

No call… No show.
Thank you for not showing up for our appointment. My husband appreciated taking the time off work and have your company not show up or call.
If you make an appointment with a customer and want them to make a purchase you should keep it. Our home needs windows throughout.
You can’t make a first impression the second time. Looking for another company.

A few months ago I had Wallside come to install storm windows and a new door in my screened in porch. The fella who came to do the estimate was really pleasant and explained everything in great detail. I sincerely liked him. He explained the payment options (I took advantage of the 3 year payment plan which made the upgrade fiscally manageable) and went over all the options I had available – from color to window type, etc. It was very painless. I committed to working with them right then and he left to go get the process started.
Since they build the windows to fit it took a while for them to schedule my appointment but they made that clear so I wasn’t surprised. After about 4 weeks they called me to schedule my appointment for installation – a Friday in September. The day of the technician showed up a little late and by himself. He told me that his partner had called in that day but he still came to do the windows by himself. I wasn’t sure how that would go but he did a FANTASTIC job. It took a little while longer for him to get the job done (and it was raining to boot – poor guy) but the windows look amazing. The inside of my porch has wood siding so the sides of the windows took a little extra work (it has a zig-​zag pattern around the edges) but he did a beautiful job. A little later in the day the fella who replaced the door showed up and he also did a nice job. They didn’t wrap up till around 4pm or so but they did a fab job. I’m very pleased with the results and my house looks MUCH better than before. Plus the porch retain some heat which helps with my heating costs!

I called Wallside in October because I wanted to get 3 windows and 2 doorwalls replaced before the Dec 31 energy tax credit deadline. In the process of shopping for someone to do this work, I talked to 5 different door/​window contractors in the area and got quotes from each.
The Wallside rep was not the slickest or the best-​dressed, but to me he seemed the most honest and down to earth. Not only that, the Wallside quote was significantly less than all other competitors I talked to. Also, I like the fact that they make their own windows locally with local people in the factory, instead of outsourcing the work to somewhere cheaper in order to save a few dollars.
So I inked a deal and set up an install date for 3 weeks later. The installers (just two guys) showed up right on time and got to work immediately. They started at around 10am and were done by 1pm, and did an absolutely fantastic job. Even the city inspector that stopped by a month afterward commented on how nice of a job they had done, and he sees a lot of home improvement work.
Before the installers left, they gave me a quick tutorial on how to open, close, and clean the windows and doors, handed me the keys, hauled away all of the old windows and debris, and cleaned everything spotlessly. I was extremely impressed with the excellent job they did.
Now, my house is much warmer, less drafty, and noticeably quieter. I would recommend Wallside to anyone looking for windows or doorwalls.

Wallside provided a great customer experience from start to finish! We got in the game late for the tax rebate (early December). We called and were able to get an appointment for the next evening. We informed Wallside when we made the appointment that we only had 1 hour for the presentation. Our salesman, Matt, was very professional, didn’t pressure us, and got his presentation done within the hour. The price came in well below their competitors and they were able to schedule us for December 31^st (tax break deadline).
Our installers showed up on the 31^st as promised. A crew of 5 started at 8:15 AM. and was complete, including cleanup, by 1:15 PM. with our 13 windows and 1 door wall. The installation was very professionally done. The crew really knew their business. We didn’t find anything that needed to be corrected. We were pleasantly surprised and quite pleased!
We would recommend Wallside again. We had them install windows in our previous home and were happy to see that service and quality have remained consistently the same over the years.

Wallside made the new windows for my house, installed them and have come back to service them (when I needed little changes here and there) over the past year. Our salesman has since left the company but we’ve always been impressed with the quick response to our calls for service and the high quality of our windows. Our house is so much warmer now and it looks great. The only downside is the one of the install teams made a HUGE mess outside out house and didn’t clean it up. But the next time they gave us different installers. Also, the lag time between measure and install can be long.

We had Walside out to replace our windows in 2002 and They did a great job. We lived in a higher traffic area (Royal Oak) and they were in and out quickly. They cleaned up after themselves and they were EXTREMELY less expensive than Hansons at the time. I think it all depends on what promotions they are all running at the time.
I am writing this now because the person that bought our last home had an issue with two of the windows and Wallside came right out and fixed them for the home owner with no issues at all. To me that is a great selling point.
We currently are living in a new build with crappy builder windows and Wallside is offering 4 years no interest and 50% off all products and we are planning to have them out to estimate for us. We had them out two years ago and it was about $ 8800 for our 2400 sq foot home, with door wall. We have had both Lowes and Home Depot out and both wanted double that and no interest incentives.