McDougal Funeral Home

I would not recommend this funeral home to anyone if you need to use their chapel. I attended my Aunts services today February 8^th, 2016 and the the microphone was broken. When I say broken, I mean that it wouldn’t hold its position on the podium so the person doing the eulogy had to try to hold it up the entire time and the feed back was so awful you couldn’t understand what they were saying. Our poor singers experienced so much squelch that you couldn’t even appreciate their beautiful talents. I will be more frustrated if the recording of the services that they provide to the family has this same quality of sound as during the service as this is our last formal memories of our loved one. They obviously haven’t read previous post because there is another comment from January about the same issue. It may not seem important to them but as a loved one, there are so many emotions the day of the funeral that sometimes you want to re listen to the services at a later time or provide a copy to those who may not have been able to attend, so it is a big deal if the sound system Stinks. They were also doing some type of «fixing» more like «pounding» in an ajacent room during the services. So frustrating!

About a month ago I attended a funeral there in the main chapel. The person doing the sermon said he had never seen such a filmsy mike on a sound system. During the service there was a lot of feedback on the speaker system. He has been doing funeral talks for more than 20 years and found this place the worst ever. After the service a family member said they wished the service had been recorded. But McDougal does not provide such a service for all their funerals. They also don’t appear to have an internet hookup for funerals for people who could not fly into Utah for the funeral. Or maybe for those who could not get off of work and wanted to see the service at a later time. I tried sending this input to McDougal but their email aol account did not work. It always surprises me that funeral home companies will spent lots of money on various marketing efforts such as church calenders and letters that fill my usps box. But they ignore such things as keeping an up to date facility and using the internet in a society where everyone is hooked up. For the money they want they should put more effort to what people need today.

This place does not deserve even half a star and certainly did not deserve our business. They were rude, unprofessional, lack customer service skills and compassion for the grieving. We regret setting up our fathers funeral plan at this place. They were not helpful and actually made the whole process harder on us. I have told everyone I know not to go through this funeral home. Save yourself the headache.

My mom passed away on May 7, 2012. She had made some arrangements through McDougal’s Funeral Home (we were all surprised she had made any arrangements). The day after she died we went in to the funeral home to discuss what she wanted. They were so kind and accomodating. They helped us select the flowers, headstone, and guided us through the process. When we gathered there as a family the day of her funeral I noticed the sign they had for my mom had her first name which she didn’t go by (she went by her middle name). I asked them if they could change it and they didn’t even hesitate… it’s a small thing but meant a lot to us. They were really flexible and made the situation easier for us.