Enterprise Rent-A-Car

I had a great experience. I got a very competitive rate, they picked me up, gave me a clean, low mileage late model Hyundai that was very comfortable, and when I returned it they gave me a ride home. They also upgraded me for free because the class I had booked was not available. I was originally scheduled to have the car for two days but returned it a day early and had no problem.
All persons were cheerful and helpful. Altogether a great experience

I have been renting here once and even twice a month lately for various reasons — mainly work. I have only the best to say about each and everyone of the staff at the Teaneck location. They have literally bent over backwards to make sure i leave as a happy customer. Cars are always clean and run well. If there is an issue they are prompt to provide an upgrade just to get you out on the road. I wish didn’t have to rent this often, but they really help to take the sting out.

Used these guys while car was in the shop due to accident. Very friendly, good customer service. They called me no more than 3 minutes after I logged my claim with insurance company and triggering my rental coverage. The day after first rental day, they gave me a call to check that everything was ok. Car return was a breeze. Love their «we’ll pick you up». Place is a little far for personal driving needs but would definitely recommend this place for Teaneck locals or for those who like myself have auto body needs in Teaneck.

friendly… pleasant. loved the rental more than my own car. lol would rent again! thank you so much for your attention! ez breeze dealing with them

Good service but lousy cars.
They upgraded me from a compact to a large SUV for free — and I appreciated that. However, it was a bear to drive that SUV as it was fairly old and hard to handle. It appears that most of their cars were fairly «old» looking…
I saw 4 – 5 staff in that little office. I also remembered that I didn’t see a lot of cars in their lot across the street. I wonder what these staff were doing as they all appeared very busy and only one person was working at the counter!
A mystery that needs to be solved… anyone know?

DO NOT RENT FROM THIS BRANCH. They have screwed up a number of my reservations in terms or overcharging and trying to bait and switch with type of car rented. Several times I’ve reserved a standard size ca online, only to be told only full size or premiums are available upon my arrival, and then they do not honor the online rate that was quoted. The manager Marilyn could REALLY use a class in customer service, and they really need to train their agents to pay a little more attention to detail. Most recently, I had a Friday to Sunday rental, for which I brought in what I thought was sufficient proof of address to rent with my debit card. Well, when I got there, I was informed that they no longer take either one of the pieces I brought with me as proof. I sat on their office computer for about a half hour, trying to find and download something else that would be suitable. In the end, I got away with having only one method of proof, but only because I have been a very regular customer for the past two years. Senior agent Dave, scanned the piece of paper and aid he would save it to my file so that I could avoid the hassle going forward. So fine, I leave with the car and return it on time on Sunday. Two days later my fiancé calls me at work, asking why our credit card was charged for the rental, and why the total was $ 50 more than the total I was quoted online and in the branch. Long story short, it took them almost a month to resolve the overcharge problem, and they would not admit to screwing up and charging the card on file instead of the one I handed to them. I had to call 4 times, and on the 4^th time I was told that the problem was given to Marilyn to take care of before she left for vacation and she never touched it — the district manager who was filling in that day took care of it for me right there and then. Their screw up caused my credit card to go over the limit, and because they took so long to resolve it, it went into the next billing cycle, s crewing up my perfect record with this credit card company. And they are STILL claiming that it was my own fault for handing them the wrong card. Horrible, HORRIBLE service since Marilyn came on board as the manager. I miss Dave and Steve, this crap never happened with them.

love Marilyn, she’s the best, very professional and friendly too.

Everyone here is helpful, friendly and professional. Best car rental experience ever!

Great staff! Excellent manager (Marilyn)!
Was scheduled to pick up my intermediate car at 2:00 PM a few days before Christmas and the blizzard of 2010. I arrived an hour late and was informed that they had given my car to another customer. The only thing I saw in the lot was a tiny Cobalt. I thought I had screwed myself. The manager was assisting the rep and asked me if I would like an upgrade to a pick-​up. I WAS ECSTATIC because I’m debating buying one and this gave me the op to test-​drive one for several days not just 20 minutes. For her it was a logical question to ask me because she still had more customers, some of which would NEVER have been comfortable in a Chevy Silverado 4×4.
I lucked out twice that week because the Chevy’s 4×4 capabilities got me through some of the worst snow in Brooklyn, NY and the metro area.
Thank you Enterprise, Marilyn and staff!