Bank of America

Always, always, always a very LONG wait in line. 2-​stars because the tellers are pleasant when you finally get to them.

12 people in line and they only have 2 people working the counter but they have 5 people sitting at desks watching everyone wait!!! Who runs this shit show? What horrible way to take care of your guests …

BOA — possibly the worst bank I have ever has the displeasure of dealing with, and it goes from the bank itself to the mortgage side, just plain horrible — if you are a BOA customer try Wells or Union and you will be amazed at how they take care of your banking needs

I opened an account with Jose Romero. He went above and beyond to make me feel welcome even though they were close to closing. He never made me feel rushed and explained everything to me. I’m glad bank of America has employees that will go the extra mile for you.

Note to bank management– nobody cares about being buddy buddy with the ditsy bank tellers. We want to get in and get out. No more small talk cause it’s annoying!

I needed to get some petty cash for my work and decided to visit this location since driving down Winchester around noon to their other location would’ve been a total stop light nightmare.
Inside, the interior seemed a little bland to me and didn’t really give off a warm and friendly vibe… however, the service was definitely top notch. No promotional interest rate sales pitch, just get me my money and send me on my way…
A nice lady in the back told me to have a good day and I walked out thanking her. There’s something about BoA that makes me just not want to bank with them, but I will surely make this my go-​to spot for any work withdrawal purposes.

I thought BOA take good care of their Loyal Customer. I was wrong for thinking that for the second time. Customer Service from
This location sucks so much that it hit the bottom of the bank floor. That Bad! One Representatives was so unprofessional. You’re lucky girl that i didn’t get the chance to remember your name but if i have a chance to come back i’ll make sure to get your name. You sucks! She refused to help me because i guess she’s doing something in her computer. Didn’t even give me eye contact and have the courtesy to explain why she can’t be able to help. She just node her small head to her fellow co-​worker. You need more customer service training woman. I’m thinking of closing my account here and choose another bank. So disappointing!
Fair warning. Don’t go to this location!
It will suck the life out of you.

Such a frustrating experience! At any given time there were at least 12 people in the line and the only one teller. There was a second teller but she was for the business account and that line stayed busy as well. After standing in line for 25 minutes I asked the teller if they were short staffed. She said one was out to lunch and one called out. Which wouldn’t be so bad except for the fact that I seen two people sitting at desks with no customers, lady walking around with her clipboard, a supervisor and then two ladies somewhere in the back doing a bunch of nothing in my opinion. There is never a reason why a supervisor cannot fill in when there is a line of people at their establishment. Absolutely ridiculous!!!

20 people in line and only two tellers, nice people but short staffed. Don’t go here if you want a speedy transaction.

Very frustrated with the service here. They are so busy walking around with their tablets «checking people in» but not helping people. Maybe try to put the tablet down and actually offer assistance. Out of 3 bankers only one is helping a customer, the other two are tapping away on their tablets talking to each other. In a day and age where it is so easy to move your banking to another provider your would think they would take an opportunity to make a face to face transaction the best possible.

5PM on a weekday, 14 people in line and only 1 to 2 active tellers. I have never been in such a SLOW line at a bank. Now I know why I opened an account at Chase. They are never this slow. Why, oh why did I come here!

These people know me and they couldn’t do a wire transfer. No one knew how to verify I was who I was. They said my signature was different. It wasn’t much different. No thanks!

Worst branch ever! They only have one business banker and I swear she barely works. Half the time I go in, she is on break or vacation. The other half, she is closed, yet having a side conversation with someone at the counter. REALLY? And the lines are always super long. This branch always has many customers, you’d think they would have more than 3 tellers to accommodate the traffic, but no. Don’t go to this branch, EVER!

If you can avoid this BofA I would! They are the only one in the area and are always PACKED! I have never been in and out of there, it’s always at least a half hour trip when I have to go to this location.
The staff is nice, but they just cannot keep up with how busy they always seem to be!

Very quick service when I needed it. Even during the busy lunch hour. BofA sometimes can be such a pain, so I am glad I went to this location where service was quick.

That’s my bank!!!

It’s near the movie theater and Michael’s. There isn’t a lot of parking here but people are in and out of this branch that it doesn’t seem to be an issue.
The tellers are very nice and accommodating. I went there without having to wait for more than five minutes. I was able to deposit a check without having my account number. All I had to do was swipe my debit card and she filled out the rest.
No matter how many times I’ve been here, I’ve always received stellar customer service. Thanks, BofA!