Boot Barn

Irene offers possibly the worst customer service I have experienced. I have bought boots here before and 2 of my favorite employees don’t work here anymore, so i havemt been here in a while. so my bro and I were looking for hiking boots. He went in and had the same awful treatment from irene. She literally said they didn’t have hiking boots in a size 10 ½. She literally held size 10 ½ hiking boots in her hand, and said that they didn’t have the right size boots. We said they were the right size and the right boot, and she literally said «no. Their not the right kind». Like really Irene? She was awful.
We asked for help from Alicia and she completely blew us off and went off to gossip.
Thank you boot barn for losing 2 more customers.

The whole store jumped in to help our group for my son’s rehearsal dinner part group. We had a lot of fun with them.

This place needs new management. They do not have a good selection of things in different sizes. They might have a large selection of items, but they need different sizes in those items. I have had issues finding Pendleton shirts in different sizes and Carhart T-​shirts in different sizes. I’m not talking about rare sizes either. XL or 2XL. Both what I consider to be common sizes. Usually the boot barn is good, but the Temecula store simply is not.

Love this place!!! Just with the store was bigger!!! and it always seems the boots I want are over $ 300!

I am a loyal customer to the boot bar in Temecula due to there quality clothes and wide variety. I have never been comfortable going into there store though, the staff I would rate below average (the male staff). I bought a pair of jeans yesterday and was helped by a staff member by the name if Lana, wonderful employee and helped me find the right sizes,(great work!). Amanda is great also. But this has not always been the case with a certain younger male staff member. I wish I would of remembered his name so I could of spoke with a manager about his demeanor towards my husband and I. No one likes there job, I get it, but the guy was rude, not only to me but my husband. He Also made a big to-​do about me trying on a pair of miss me shorts I had 2 different sizes (not knowing which would fit better). He tells me I can’t take both of the pairs in the dressing room, only 1! Ok? I asked why, he said rudely and loudly ‚” people steal”. I felt like he was thinking that if me. It made me feel rushed and somewhat scummy. I understand there is theft, I have both my arms tattooed same with my husband, but he should not make assumptions do to my outer appearance, my husband is a San Diego police. I bought a miss me dress that day that was $ 140. I love shopping but when I walked out if that store I felt like junk ! I told my husband how the employee (younger /​late 20’s, over weight male) treated me. My husband was pissed, he said I should i of told him how that employee treated me while we were in the store (I just wanted to leave). I’ve been back a few times since and I didn’t see him there. I want to thank the ladies who have been very helpful at the boot barn, and the manager Irene, your all great :)

Very friendly staff! Had a problem with some merchandise that I purchased. went to return it… I had no issues and the lady behind the counter was awesome! She ended up ordering what I needed from another store and redeemed my points… I ended up getting what I wanted and a gift card for next time! Yee haw!!!

The folks here were super helpful. More boots and western apparel than you can shake a stick at. I came in for motorcycle boots, and was promptly greeted and steered (see what I did there?) in the correct direction for my size. Many options were available. When we could only find the left boot of the style I really wanted, they began a hunt for the matching boot. The lady that helped us searched up and down 3 solid aisles of boots to find it… in the size 13 section! (It was a size 11 boot). I was grateful for her diligence in finding it, as I was on my way to pick up my new bike and needed proper footwear. Staff service: excellent! Selection: excellent! Product quality: excellent! I’m a satisfied customer and will definitely return for my next purchase!

Boots boots boots boots boots boots boots boots boots boots boots boots but no barn.
Needed oil for my boots they had it. 5 stars.

A bit messy, but a large store and a great selection to pick from!

I have been shopping at Boot Barn for years with my family. They have cute clothes (for men and women) and a great selection of boots. I recently bought a pair of Miss Me jeans and after a few wears they tore. I was so upset. I no longer had the tags, or the receipt. I thought I was at a complete loss for these $ 99 jeans. The staff there went above and beyond to take care of us. Chelsea, Bill and Gary are amazing! They were able to track the purchase back through my rewards card and replaced the jeans. I’m a happy girl! Thank you Boot Barn for making this a great experience. I will continue to be a happy patron of this establishment, and recommend anyone shop here.

Nice, big clean store with great customer service. Just feel like since this is the only western store around (surprising for Temecula!) that they should offer more in-​store selection. I was particularly looking for fashion cowgirl boots and they didn’t have many. They should definitely seize the opportunity! :)