Butterfield Ranch Self Storage

I have used storage facilities many times over my 66 years on this planet! This is the best — in every way — without question! Clean, safe, easy to get in, out, and throughout with ease, efficiency and space to maneuver your vehicles and items to be stored.
Everything was handled quickly, and with incredible professionalism, yet the warmest of authentic friendliness I ever remember experiencing. I had a few very huge and very unexpected challenges that arose due to the unethical tactics and behavior of my past landlady and her family. Yet Mark, Angela and Christian were there to listen, to assist, to make sound recommendations about the least expensive, most convenient ways to handle the various challenges.
Courteous, friendly, compassionate, caring, always sharing welcome smiles, knowledgeable, organized, quick to assist, and as needed, provide brilliant ideas, insights and suggestions.
And the hospitality is second to none! Can’t beat the quick fix chocolates stacked in a bowl on the front counter to take the edge of a stressful and/​or hectic day! Yummy! :-)
There’s so much more I could say… and will add more kudos for sure in the near future!
Thanks so much for everything!
Dr Marilyn

I have been storing my boat here for the past few years, everything been going well until someone broke in to my boat. I have been asking the previous manager Mr. Richard and the new manager Mr. Mark to provide security cameras and lights for my boat for the past few years and I was told they will looking to it but they «NEVER» did! Finally, after the break-​in to my boat and me losing parts and personal things and fishing equipment and heavy body damages to my boat, now they installed the new lights. After hearing over and over nothing Mr. Mark can do, I contacted the storage supervisor «Dree Gonzales» and she was keep telling me that she will call me back… BUT she «NEVER» did and her strategy was to give me the run around and hope I will give up and go away!!! Now I have gone by TWO managers at this place and been getting nothing but being ignored… What happened to good all customer comes 1^st and customer service is our goal? It seems like they would like to collect rent and don’t care about people’s property getting stolen or damaged. I am very frustrated and disappointed by the response from the managers of this place in regards to providing protection for my boat. So, I called their area supervisor who apparently manages few of these «Self Storage» in Temecula and San Diego, CA. Moreover, after getting a hold of Mr. Craig Heavilin AKA the BOSS… I explained my experience and ask him for help and protection for installing lights and cameras and if they can cover part the damages to my personal fishing equipment’s… «YOU WILL NOT BELIEVE WHAT HE SAID TO ME ON THE PHONE… SIR, IF YOU DON’T LIKE IT… WHY DON’T YOU MOVE OUT»!!! WOW!!!
To top it all, they raised my rent from $ 140.00 a month to $ 163.00 because someone broke in to my boat under their supervision after I have been asking for cameras and lights!!! If I could, I would of give them a ZERO STAR for their BAD customer service and UNSAFE storage place!!!

I was looking for a small and safe storage unit to store some personal items that just don’t fit into my small apartment. I applied to secure a unit online, and then was contacted by Christian in less than an hour asking to schedule an appointment. We scheduled an appointment the following day. I asked to see the difference between two storage units since I’m more of a visual learner and I prefer to see than have it explained. He happily took me out to see both storage units and brought us back where I signed the papers and bought my storage unit. He also took the lock off that same day so I could begin bringing in my items. It was a very smooth process overall, and I haven’t had an issues with anything. The area is very safe, and the storage unit is very secure. Their prices are also reasonable considering the amount of space you’re receiving. Great staff, owners and units. Would recommend to people in the Temecula area looking for extra storage space.

Thank you to the Butterfield Ranch Self Storage team for their storage expertise, professional customer service and dedication to providing an immaculate facility. During a short notice family move in October 2014, we sold our large 4-​bedroom home and needed immediate storage. BRSS provided a one-​stop experience that provided everything from padlocks to storage boxes, from wrapping blankets to packing material and even a one-​time pick-​up/​delivery from the house to the storage location for the small remaining items. Finally, the move was almost complete and I needed additional space beyond the 10×30 unit. They stayed late and completed paperwork for a small unit to make sure I was able to complete my move the same day. Moving can be stressful, but BRSS made sure getting storage for the move was easy and economical. Thanks again!
Leo, Temecula, CA

Really impressed with the quality of the facility, the customer service and their commitment to safety of my contents. I moved from Chino Hills down to Temecula (yay!) and needed to store my stuff while my house was being completed. Their attention to detail really impressed me. The facility is serious about security and making sure their grounds are kept up. I would highly recommend anyone looking for storage to put them at the top of their list

We looked all over Temecula to find a storage facility to meet our needs. The prices were all over the map. Cheaper ones existed, but they were too far from our house to make them practical. Little did we know we would find the best one so close to home. This facility is very clean, the office staff is extra– helpful and very pleasant. Be sure to ask for the Senior or Military discount. Very obliging!

I’d love to say I hate this place but the reality I just hate the fact I need to store my stuff. This place was closest to my new digs, but they are by far better than the other 4 places I have used at times. Very clean, friendly staff, decent hours. If you need to store your stuff, this is the place.

Awesome storage place would recommend this storage fissility to anyone looking for good prices and nice staff

Nothing but great service, clean facilities, perfect place to store goods. I highly recommend Butterfield Ranch Self Store. Christian is a great salesperson too.

When I was looking for a storage unit I wanted something air conditioned because it was summer and I thought it mattered (reality is it probably doesn’t, but it was important to me!) I drove all over Temecula to get pricing and find a place that offered air. Butterfield storage blew me away from the beginning because of how clean the facility is. I was bummed to hear that air conditioning was only upstairs on the size I needed but they had the best prices in town and the best facility by far. I took the upstairs unit and surprisingly it wasn’t a hassle at all! I just recently moved and took my stuff out of storage– but I would definitely go back if I needed storage again and will recommend the facility to anyone in need of a storage unit!
Thank you Butterfield Storage Staff!

Just closed my storage unit this month, and want to say thanks to the crew of Butterfield Ranch. Class act, class facility! I storage was just over a year, rates were good, no hidden charges and the place was super clean no bugs, even smelled good!
Thanks
Patty & Richard

Everything if great other then watch it they say there truck can be used to move IN… just in not out. They are clean and have been very helpful.

I want to thank your company for being so patient working with me and my family during our move. You gave us extra time with the moving truck and the driver was very understanding. The ladies in the office where very helpful and always pleasant every time I came in the office or called. I am very impressed with your facility. Clean, spacious, easy to find and plenty of carts and dollies for the big furniture. My overall experience with this company was WONDERFUL! You’ll made my difficult move a more pleasant one. I didn’t have no problems at all while doing business with your company. Thank you for your much appreciated great customer service. The Williams

I was looking for an affordable storage and they had a deal I couldn’t pass up. I called other storages and they did not offer any deals. The staff is very nice, professional and helpful. I would recommend Butterfield Stroage to others. ;-)