DCH Acura of Temecula

Best car buying experience ever!!! Excellent service by Jozef and Luis. so helpful during the purchase. They explained everything in detail and they even kept my son entertained during the purchase! Luis was able to get us an awesome payment plan. The whole experience was smooth and easy! I recommend it to anyone looking to purchase a car.

Great service! Randy Smith was there to help from beginning to end. He was very kind and courteous, never felt pressured. I will definitely be back for my next car ! Make sure you ask for Randy, he was a real pleasure to work with.

We had an excellent experience here with Randy and Mike. We certainly will be back for future purchases at this location. The team here went above and beyond to make a perfect deal for us. We have been absolutely satisfied with our Acura ILX and are so thankful for all the help we received here! Luis in finance was awesome, too!

Best Dealership I’ve ever purchased a car from. i have been taking my 2007 RDX Acura that my husband and i bought from Cerritos ever since we moved to Temecula 3 years ago. They have Always given us the Best service for my 2007 that when we were ready for a new car i wanted my from them too. i was not disappointed at all. i got the Best of service and every songle person that helped us through our purchase was Fantastic! Not only do i Absolutely Love my New Acura 2016 RDX and wouldnt trade it for any other but i Absolutely Love this Acura Dealer. the people there are the Best, down to earth and helpful, kind and wonderful and i am so proud to own my car and Thankful to All who helped me purchase my car. This is ths Best Dealership ive Ever visited. The Entire Group of employees are Certainly the Best Ever! Thanks To All of You!

Randy Smith was awesome. Made my first time buying a car a good experience. Thank you acura of temecula.

First time here for the A1 maintenance service. Fast and friendly service, cannot expect any more than what was received. Appointment was quick and smooth, no hiccups, called and booked appointment the same day.
I will make it short, no need to write a journal.
Pros: Fast friendly service from the folks at DCH. Service Advisors always update their clients of any changes. In and out the same day (maybe I was lucky). Free snacks, coffee and hot chocolate.
Cons: Clients do not get a free complimentary printout of the tires’s air pressures (we often see with either green or red on the printout). Also, the showroom is small in my opinion. I wanted to walk around the lot for new cars, but … did not see much. It was a disappointment for me.
I do recommend this dealership perhaps for quick and friendly service, but if you are in the market for an Acura, his dealership does not have roll after roll of cars for you to choose. So, be aware.

Overall great experience! I’ve leased 2 vehicles from DCH Acura. Always professional, friendly, and fast. Love my new 2015 TLX! Thanks Randy!

You guys completely screwed me over. I came in and asked for every single hose involved with the radiator and you shorted me 3×3/8^th inch hoses. Thanks a lot. Will never be visiting your dealership again.

Great customer service.
After a week of feeling like I was being sold and sometimes even jerked around i was relieved to speak to DCH acura temecula GM Mike. All through email we discussed numbers and what I am able to pay, and within two hours I was at Acura temecula DCH sitting in my soon to be new vehicle. ILX 2016 Great car!
I was greeted at door by Randy, instantly feeling like I was being welcomed into someone’s home and not a sales floor. From there on out I was treated like a guest and with the upmost respect. I didn’t feel like a sale anymore. I could tell they cared. Randy and Luis, took the time to make me feel comfortable, go over all the numbers and make sure I understood every little detail. I left the dealership feeling very confident I had made a good decision and was in good hands.
Im sure the car sales world is a hard place to work, but these guys know a thing or two about customer service. I truly felt they cared about my happiness and comfort with the sale. Very rare to find in any industry. My next purchase will definitely be through these guys and also recommend to any friends or family.

Highly recommend! Just picked up a 2016 ILX and love it! The salesman and finance manger were awesome and helped me get into the car of my dreams for the price I wanted! Thank you!

Luis Bran gave great customer service and made sure I received the best payment options. The number one thing I can tell at this dealership is that the stuff really listens and make sure they can give you the car you really want! Thank you very much made me very happy

Got my first Acura today thanks to Bruce and Luis. Great service, no mess no fuss. They both made my first trade in/​leasing experience a breeze. Professional and friendly staff, would definitely recommend to family and friends. Thanks guys, I’ll bring back some bulgogi next time!

Randy Smith gave us an exceptional service, very happy with our purchase, thanks Randy :-)
Also to Luis, thank you for taking the time explaining some finance option, great team!!!

Went in to lease my first Acura and can truly say that we had a great experience with Randy Smith and the finance team. Randy was very caring, attentive and paid close detail to what we wanted as a customer. It takes a certain type of person to be an effective customer service advisor, and Randy went above and beyond the expectation of what a typical ‘sales person’ looks like. Would definitely recommend him for anyone looking to have an easy going purchase.

What a bad experience I had with this dealership. I found a used car I wanted to buy and the price was all agreed with the Internet Sales Manager (Ron A)
It first took a number of phone calls to even get a call back. Once I got a call back, i agreed to buy the car aOnly to be told there are others who now want the car.
The next thing I know I was told someone else is now filling out the credit app to buy the car ?! What the heck ?
How does a sales manager while working a deal sell the car to someone else? Never again will I deal with this dealership
Stay away from this dealership at all cost or you will be disappointed !
Update review
I left a message for a callback to the GM and guess what. Never a call back from the GM
Word of advise. Stay far away from these guy

I made the hour drive and was fortunate enough to meet Luis Bran. I’ve purchased several cars in the past but Luis is the best salesperson I’ve ever had the opportunity in dealing with!!!
Luis has an easy going personality and was extremely responsive to my needs. He was able to get me a rock bottom price but most of all he gave me honest advice regarding options I should and shouldn’t purchase. At no time did I ever feel pressured to buy. Luis offered exactly what a car purchase experience should be. He found out what I wanted and made it happen.
I don’t write to many reviews but I had to write one because I was so impressed with the way I was treated by Luis and the sales manager Mike who also was responsible for making the experience so easy.

Awesome service. Randy has been such a blessing he is so professional patient and kind. The finance manger and the guy over at finance service are also AMAZING. Coming out of our lease was scary and stressful but with their guidance and patience they were able to put us at ease. Thank you Randy thank you Dan and thank you to the guy at finance service (the Dj)

This review is specifically about Jozef P., who is a sales person at this dealership.
We have lived in Temecula for 11 years and have been a customer of this dealership ever since. Jozef is the perfect sales person that everyone wishes to have when going through the search for a new or used vehicle. It is tough to use the words sales person when speaking about Jozef, because we do NOT include him in the stereotype of the typical sales person. He absolutely cares about his customers and will do what he can to ensure the complete car buying/​looking experience is top-​notch. He is true to his word and is honest throughout. Thanks so much for your professionalism.

As a first-​time car buyer, the whole process was a bit nerve-​wracking at first. My husband and I had been scouring Craigslist for months and hadn’t found the right car for us. We had just started looking at dealerships, but many were quite far and very overpriced. Thankfully we came across a Pre-​Owned Toyota on the DCH Acura website that we really liked, so we went to check it out. They were very open and honest about their cars (the Carfax is even online for your convenience) and listened to what we wanted (no up-​selling nonsense).
The sales team was very friendly, polite, and personable. Randy was a great guy and did a good job of showing us the car, taking us on a test drive, and filling out the application. Randy and Dax were very fair to deal with and helped us get an excellent deal on the car (this was especially important to us as full-​time students). We were able to go home with our car that night! They give your car a wash before it goes home, and they even called a few days later to follow up.
The facilities are small, but nice. They offer you coffee and tea, which was much appreciated. The cars are jampacked in the tiny lot, so I recommend figuring out what you want online before you stop by.
Overall very great customer service, and I’m very happy about my the quality and price of my car!

Great Sales team and the Service Team is excellent. Prices are great.