Edible Arrangements

Incredibly rude staff and lazy. I showed up 10 mins after they opened to grab a small arrangement that I was able to get before in 15 mins and she told me it would take 2 hours! I wish I got her name but I was too enraged. Management here needs to change.

Terrible service … I called 2 days in advance just to make sure that my arrangement was gonna be delivery on time … And nothing !!!

Horrible customer service! They messed my order up and put I love you balloons and Happy Mother’s Day balloons on the arrangement when it was for my child’s teachers. I specifically called them to make sure thank you balloons were going on it. Everyone understood and said yes that’s what’s happening. Well let’s say when I got to my daughters school everyone was telling me they loved me! Hahaha awesome! Glad I wasted $ 75. I’ll be contacting corporate.

Absolutely horrible service from this location. Brother in law in the air force in Tucson Arizona ordered $ 215 worth of edible arrangements for mothers day to be delivered in Murrieta. We got the worst service from a place thats supposed to be all about the customer. After we were told that they couldn’t deliver and went to the place. The edible arrangement had rotten because they left it in the delivery truck all day. This place needs more help and staff in order to be a place people referral back to it. Would never go through edible arrangements again because of this and will make sure and let people know our experience.

Customer service here is horrible. I didnt catch the name of the lady that was at the cashier but shes african american kinda thick. She has no customer service at all and rude.

Prior to ordering from here I used to have a horrible perspective on these shops since I used to work for one years back. I finally took a chance and made a small order and then 2 more times after the first. I’v been very impressed with the quality of service and convinience. Every single order was packaged and delivered perfectly. Thank you so much edible arrangements from Temecula. Y’all ROCK!!!

Annoyed. Was suppose to be redelivered, because I wasn’t home when it was first delivered, but no one called or came even though they said it would be. Schedule to have it ready at a certain time so I could pick it up, I come in to pick up 20 mins before close. And it’s already closed and no one inside. Very Annoyed. It’s been a week now. And still nothing.

I was really looking forward to having one of the arrangements delivered to my fiancé for Valentine’s Day. It would have totally surprised her ! I put in my order and was billed 3 weeks in advance of Valentine’s Day. I just received a call from Edible Arrangements at my house the day before Valentine’s Day just to hear that my order can not be delivered because they do not have that arrangement available at this time. I ordered 3 weeks in advance ! They refused to compensate me in any way and offered me only one alternative that wasn’t even comparable to my original order. I am extremely unsatisfied with their service or rather lack of service as a company. As a business, customer service should be a main priority.

Great place friendly staff thank you loved the edible arrangements really looked and taste great

I used to be a regular customer of this location and have never had any complaints and was always very pleased with the service and product.
This all changed 3 weeks ago when I took advantage of an online deal for a simple box of dipped fruits.
I placed the order for a couple days later for my friends birthday party and scheduled it to be picked up by 4. I was very busy that day and just got back into town and was on the corner of margarita and Winchester when I received a voicemail 10 minutes before they closed to come get it (which was at 5). I had completely forgot and called right away and let Vanessa know where I was at and if she thought I would make it. I asked if she could stay and she stated she had plans and could not. I asked her not even for a minute or 2 and she said no and I could get it tomorrow. I let her know it was for a birthday party that night and she did not care and I told her I was on my way. I pulled up to The store at 5:02 and she was not there and the store closed.
Now I understand they close at 5 however a 2 minute difference to keep a long time customer to make a difference in someone’s special day is what customer service is all about. As I myself being in customer service, I understand the importance of valuing each customer regardless of who they are and the volume of money spent. Edible arrangements Temecula clearly does not.
To top it off, when I called the number to get my money back and complain, (they are not associated with the local franchise) I let her know I want the owner to call me. She apologized for my experience and let me know since it is a franchise it is unfortunately out of her hands and that she could only leave a message for the manager or owner to call me back. I understood. Here’s the kicker– I NEVER got a call back from anyone at the store! Due to Vanessa and the poor experience, I will never be giving my business to them again! Hopefully a new owner will come in and understand how to run a business the right way!

I’m actually surprised to find such negative reviews. I ordered from the Edible Arrangements website this morning around ¹⁰⁄₁₁ am and my recipient received their order by 2/​3pm. I didn’t have a choice for any other store (it auto assigned based on delivery location). I also wasn’t there to observe the actual final product but everyone seemed very happy with the gift. I half expected a call from the store to say they would not be able to fulfill the order due to the last minute order and because the recipient lives in the remote areas of Fallbrook. but was happy to hear that the delivery was successful and complete. Came on Unilocal to commend their service.
Overall Edible Arrangements is very expensive for what it is but every now and then they do help satisfy a quick and unique gift to someone special.

I would give this place a negative star but I wouldn’t be able to leave a comment. My arrangement was a birthday gift that was delivered 3 hours late and chocolate was melted, the fruit clearly had not been refrigerated. Although I’m very grateful that my family thought of me … I’m very disappointed this fruit is disgusting…

Ordered from this place because their website said same day delivery. Wanted an arrangement delivered for my friends party that I unfortunately had to miss. A few hours after I placed my online order they called and said they would not be able to deliver it same day because their driver had not come back and it was after 5pm and they were closed. I honestly only ordered because of the same day delivery so this was disappointing.
Vanessa the employee then told me they would upgrade me from a regular to a large for free. Great I thought, when my friend received it the next day and sent me a picture it was still a regular size. I do not recommend them.

NEVER DOING BUSINESS WITH THIS LOCATION EVER AGAIN. Wish I can give them 0 stars.
my first time ordering from edible arrangements and I placed the order online for my friends sick mother. The closest edible arrangements to her is Temecula and I regret ever trying to do business with them.
She missed the delivery and they told her she needed to drive ALL the way to Temecula to pick it up… Remember. She’s sick!!!
Horrible business and customer service.

Horrible! Service!
I have spent more then $ 300 since May in arrangements;using 3 differnt locations. The two locations prior to this location were awesome experiences. This location” Temecula, ca «was not good at all. My brother was in spinal cord surgery which could’ve resulted in death, and thank god it was successful! I ordered a $ 130 dollar arrangement to be sent 6 miles from this location, and called to ask if they could deliver late in the day, as I did not know what time he would be released from the hospital. The man who answered, said they could not set a specific time, but they went to businesses first then residential later, so it shouldnt not be an issue. I looked online later that day, and noticed that the delivery said «unsuccessful». I was not notified ! I called and they said someone would pick up before closing. I called 15 min before closing and asked if they would call to see if they were on there way. Vanessa rudely said «no, I will not, we are closing.» I responded with what do you mean? She then hung up on me. I sent an email to there customer service, and never received a response from the owner, as promised. By the way, my 11 year old niece is the one who said it would be picked up! She is a minor, and neither the sender or receiver! Really??? My dad picked up the arrangement the next day. Unbelievable ! They are supposed to be in the business of bringing joy to people and they suck at it! Vanessa needs training in professionalism & customer service.

Walked in to see if they had anything ready to purchase on the spot. A gal came out, I asked her if they had any chocolate strawberries ready or anything. She said no. She just stood there. I asked if I put a order would it be ready by the next morning. She said she thinks so, she said she had to get someone else to help me. She walked back, I heard her tell someone that I wanted to place a order. I stood there waiting as they were in the back talking about how someone was going on vacation. I stood there for 3 min and walked out. Service here is pretty bad. Maybe they need to go to a customer service seminar.

If I could I would give them zero stars. My cousin had placed an order a week ago and the day of the delivery she decided she wanted to come pick it up herself. We get there that day around noon to pick it up ourselves and lady informs us that they had sent out the order for delivery. After Hours and hours of waiting by nothing was ever delivered so we go back to the store just in time7pm before closing to complain and the worst part to find out that the Order was there all day !!! This was honestly the worst place ever !! We honestly had to drive back twice !!! I would not recommend anyone to come down here and place a delivery order!!!

i had a bad experience with them. Long story short… a friend send me them as a bday gift to my work. the delivery was suppose to arrive before i left work (5oclock) and at around 450, we get a call to our store saying they have a delivery so if i could «wait because he was lost or if i could meet him!» totally ruined the surprised delivery! and was about 30 minutes later then he should have been! when they finally arrived they were pretty much rude because i didnt meet them somewhere! isnt that the point of «delivery service»

I order one from this place, for my mothers birthday yesterday, I was a bit worried I must say, because I saw more bad reviews than good reviews after I purchased my item. But in the end my order got delivered, the fruit was alright, some tasted fresh some didn’t, but besides that, my mother enjoyed this delight of fruit so I’m pleased that my mother was happy about her edible!

I actually had a great experience with this particular store! My order was made right on time and looked amazing!
The fruit was also delicious and perfectly ripe!