EMSER TILE

NEVER AGAIN! I hired a contractor to install tile in my home and he insisted on using Emser.
He brought me samples and I fell in love with the Bristol Braise. When the tile arrived (fully crated) I said to the contractor that the tile looked rather dark. We figured different dye lots and variations. The crate was clearly marked «Bristol Blaise». Even as the tile was being laid, i questioned the distinct difference and even brought out the original sample and could not believe the difference. He called Emser to see if it was possible that the crate was mislabeled and they said absolutely not. So on we went.
As the weeks progressed and this floor was totally bothering me, I hated it. I went down to Emsur to investigate for myself, i just needed to know. Come to find out, the sample was mismarked!!! The tile that I picked out was «Bristol Ashton» which was marked BLAISE.
The best they would do is give the tile to my conrtractor at a discounted price. So they sell tile twice and the contractor makes double the money.
I opted not to do this and live with this ugly floor
THE CUSTOMER IS THE BIG LOSER

I have GOT to give these guys a shout out! Of all the tile places in town Emser has the best selection and the best customer service. Period. These guys, Jon and Brad (all of them) are totally helpful and just nice. I have bought so much tile including a $ 1,400 slab at Arizona Tile, yet they never greet me or recognize me, even though I’ve dealt with the same guys numerous times. In fact, and especially in the slab department, they border on rude. At Emser, where I have bought flooring and backsplash material, they remember me, they offer practical, product and design suggestions, and answer my numerous questions, and they make me feel like they value my business.
If they don’t have something, they can order it. They tell you about the latest and greatest in mildew resistant grout, shower pan systems, etc. When it comes to marble, I feel they have the most beautiful products in town. Good job Emser, and thanks for all your help with my recent master bath remodel!

Emser tile has 5 star service. I send all of my customers to Emser. Nancy B. complained about the tile, there thousands of different type tile, all with different characteristics and price point. Nancy B.‘s flooring contractor should have explained this to her before he laid the floor. Lessons learned. Every single customer i have sent to Emser has had nothing but positive praise. Emser is an outstanding trade partner with my company and I will continue to use their services and product.
Way to go Emser!!!

I have bought lots of tile and travertine over the years from Jon M. at Emser and he has (along with his staff) have always been absolutely wonderful to work with!

Excellent customer service! I purchased 1400 sq. ft. of 20×20 Morfors Etolia Tile, 5 gallons of grout shield all OVER THE PHONE. My purchase was available for my contractor to pick up prior to our job starting!
No issues, no problems… just pure awesomeness! It was a SEAMLESS process and in the end, I got have awesome Italian Porcelain Tile I get to look at in my home!
The great part about it, my contractor Oz Stone & Ceramics shared his contractors discount with me and they highly recommended Oz Stone & Ceramics as well.
Emser offers samples for you to take home!

My husband and I have gone in twice to look at their tumbled travertine. Both times, we dealt with Brad. He’s super charismatic and exhibits the utmost in customer service! He’s the type that keeps the customer coming back! It would greatly benefit Emser to move him out of the warehouse and into the front, dealing with customers on a permanent basis. He’s very knowledgable about the products, too, which is always a plus!
Aside from Brad, the selection is endless and impeccable! We are beyond excited to go forward with Emser!
Our contractor, Cameron from Freestyle Tile, sent us to Emser and definitely knew what he was talking about by encouraging us to do so!