Graybill Medical Group – Temecula

I love this office in Temecula. My husband and I have been going here for over 3 years. We see Dr. Nordstrom and he has always helped us, we won’t see anyone else unless necessary. The staff is great and have had no problems with billing or scheduling appointments. I can usually get seen the same day or next day. I see some reviews of other Dr’s in this office that people don’t like. Y’all should try Dr. Nordstrom. He really cares about his patients and wants to help them. Example: Over 2 years ago I was really sick and dehydrated and they were able to give me IV fluid in the office. I was so thankful that I didn’t have to go to the hospital. Usually no waiting when you get there!

My 92-​year old mother had the privilege of having Dr. Lizotte at the Temecula Graybill Medical Facility as her primary care provider for the past year or so. Dr. Lizotte truly treated her like he was her son!!! He was so kind, caring, thorough, knowledgeable and so very approachable, and our family cannot thank him enough for all he did for our mother and us! He is an amazing man and doctor and we recommend him highly!!! His nurse was terrific to work with as well. Thank you, dear Dr. Lizotte, for being you!!!

Dr. Lizotte, Mayra, and Diana are absolutely amazing!!! I have only written a few Unilocal reviews, but I was compelled to give a 5 star review, because these professionals seriously ROCK! I have never had a doctor that I enjoy as much as Dr. Lizotte. He remembers me every time, treats me with respect, and is super friendly! I love that he takes his time with me every time! We are about to change insurance carriers, and if they don’t take Signa, I don’t know what I will do. Thanks a million, guys!!!

I had my first appointment last week with Dr. Nordstrom and the entire experience was great from the minute I waked in the door. The staff greeted me with smiles and friendly a hello. Dr. Nordstrom listened with care and concern and addressed the issues I’ve been having. I will definitely return for my future medical care needs and refer family and friends!

As a patient who has had the need to see many doctors, one can imagine the unfortunate experiences there is to be had with uncaring medical «professionals». The trauma is finally over, thanks to Dr. Lizotte.
He is a doctor that has surprised me with his brilliance and compassion. Actually I am reluctant to take myself to a specialist when Dr. Lizotte without even trying accidentally knows more about the issues than the specialists I have encountered. Trust is not something I give to just anyone. It is the highest compliment I can give; Dr. Lizotte has earned that trust. So you can stop doctor shopping. He is for real and you can find him at Graybill Medical Group right here in Temecula. You, too can win the doctor lottery. ;-).
His staff is the best I have ever dealt with as well. Diana in particular is absolutely amazing. She helps Dr. Lizotte be the best doctor that he is; she follows up persistently and quickly. She knows what you need before you do and has it done before being asked. Amanda, Alicia, Melvin and Carol are other amazing staff I have encountered and do such an excellent job. I have been nothing but impressed with all of the nurses that have been there for me.
Chantay along with the front staff here are wonderful, friendly and fun. They know me by name and are happy to see me. I hope they too get recognized for exceeding our expectations and making our visits as good as they can be for having to be there.

My 5 Star rating is for Dr. Lizotte, not for Graybill. He actually takes the time to talk about issues concerning you. You will never feel like cattle being hurried off to the slaughterhouse. I’ve seen him 3 times over the last 6 months and every visit is the same outcome. A Dr that actually cares for your well-​being.
I’m not a huge fan of Graybill itself. Went in for a Physical which is covered 100% by insurance. At the end of my visit I was asked how I was doing on my prescription’s. Told the Dr I would be needing refills on one of them. Conversation lasted a total of 8 seconds. I was billed another $ 148 for me saying I needed a refill.
UPDATE: A coding error was found on my bill and is being taken care of.

I don’t usually write reviews, but when it service goes above and beyond it should be acknowledged. I have been with Graybill Medical for almost a year. I am under the care of Dr. Lizotte, who is a fantastic, a very intelligent, and caring individual. Unfortunately, I have been ill and left Kaiser due to their horrible care. From the start Dr. Lizotte has taken the time to educate me on getting better and has also helped find a proper specialist to handle my complex medical case. Just like any medical provider we only see their true compassion when we need them for our medical treatment. Every time I see Dr. Lizotte he follows through with what he said he was going to do. Having been well versed in how the Health Insurance business works, it is nice to have a doctor who has compassion for his patients and does what needs to be done to get the patient well.
Dr. Lizotte, and the Graybill Medical staff at his office have done a great job in caring for me during my difficult time and he understands that having a healthy patient is good not only for the patient, but the insurance company too. Based on the treatment I have received thus far, I highly recommend Dr. Lizotte as a primary care doctor. If you are looking for a doctor who will listen, evaluate, research, diagnose, and treat, Dr. Lizotte is definitely a doctor I recommend. I am glad to have found a doctor who cares for his patients, in a field where there are so many doctors who do not find the time to listen to their patients. I am a forever patient of Dr. Lizotte’s. Give him a try, I am sure you will feel the same way I do!
Robert

I went for a second visit and Dr. Lizotte was still great. I took away one star because for a 9:15 am appointment, we arrived at 9:00 am and waited until 10:00 am to be seen.
We were taken to the patient room at 9:25 am and we could hear everything the other guy was talking about with Dr. Lizotte. The walls are not sound proof at all.
We just needed to get a referral so the visit took about a minute.
The wait was so long but I understand there’s no way around it. Dr. Lizotte was being a good doctor by answering the previous patient’s many questions and the appointment scheduler would have had no idea the guy would be asking so many.
Today’s situation was less than desirable. I would still return because Dr. Lizotte is wonderful!

Not even sure if I can express in words how much I and my entire family feels about Dr Lissott in this medical group. What a wonderful caring man this is. It’s like going back in time to when you trusted your doctor and they actually took an interest in you. If you want the best possible medical help from a personable caring man you can’t go wrong with this man. He should be an inspiration to all other medical people. Ken Boyle. (Forgot to say-​he saved my fathers life when the consensus was to let him die-​We now have our father thanks to Dr Lissott)

GRAYBILL MEDICAL GROUP on Rancho Pueblo is a great place for family treatment. We have been patients for approx. 10 years. The great staff makes it a pleasure to go to the doctor visit. We truly enjoy the nurse practitioners and physician assistants. Recently, our Dr. Schoonmaker left this practice. We were uneasy to seek a new Dr. However, Dr. Lizotte has eased our minds. He is comprehensive, personable and took time to listen to concerns and logically treats your medical needs. He is a wonderful asset to this well versed medical group. Most needs can be met of most specialities under one roof. LOVE IT!

Dr. Paul Lizotte and the staff (front and back office) are excellent! They are so nice and they truly care about their patients. My husband is a patient there and I am currently changing my health insurance plan so I can be covered at their office as well. So if you need a medical office that cares about you, then contact the Graybill Medical Group in Temecula!

The front desk was very nice. The Medical assistant was pleasant. But this office gets two stars because of Dr Schoonmaker. I went into the office today for knee pain. I started to tell him about the mechanism of injury, but he didn’t seem interested. He didn’t examine me, in fact he didn’t even touch my knee. I know from being in the medical field that you can diagnosis quite a bit from a simple knee exam– torn ligaments or meniscus, bursitis, etc. all of which won’t show up on a X-​ray. He stepped out of the office stating he was gonna grab my order form, but before he did, he said he would be right back. I assumed he would grab my X-​ray order and come back to examine me. To my surprise the MA walked in. I asked if she could send the doctor back in because I would like an exam, but she responded– he left for lunch. I’m not one to complain but this is unacceptable. It shows a lack of care on his part for his patients. This is the second time I’ve seen him for issues and he never examined me. The first time I gave him the benefit of the doubt, thinking he was having a bad day. But not this time. I’ll go somewhere where the provider values his patients and takes them time to do an

My experiences with the doctors at Graybill have been wonderful. Drs. Schoonmaker and Waggoner are very kind and efficient practitioners. However, I will be unfortunately terminating my relationship with Graybill due to the ineptitude of their billing office. The employees at the billing office do not know how to do their job. They incorrectly charged me for office services, and I thus spent three hours on the phone mediating between Graybill and my two insurance companies – something that the employees at Graybill should be capable of doing on their own, seeing as they work in medical billing. The billing department employees were extremely rude – it took me three phone calls and two voicemails to reach the person I needed to reach, who then continued to interrupt me with blatant lies about my medical record as I tried to calmly explain my situation. It was clear to me that she had never communicated with my insurance companies, or if she did, she was incapable of understanding how medical insurance works. She then outright refused to contact my insurance companies, telling me that that was not her job – apparently, the medical billing occupation has experienced a drastic overhaul, and that task has now fallen to the patient. Please do yourself a favor and take your business elsewhere. It will save you the time and headache of having to deal with Graybill’s billing office.

Please heed my warning and avoid Graybill Medical Group. They have an inexperienced and inept accounting staff that has issues with properly billing insurance claims. Be prepared to spend your time calling your insurance company to resolve their mistakes. The icing on the cake is the bad attitude that the accounting staff maintains.

Well I am not too sure what all these other reviews are about, but my experience at Graybill was nice, especially because of Dr. Kelly Boyatt. I have been looking for someone I can call my official doctor for a while now, and I know that I have found her! She was nothing but kind and warm, yet she was firm with some of the thoughts about what was going on with me and things she recommended. I feel confident in her knowledge as well as trust her completely with the decisions that we made together. The one thing that really bugs me though is that the phone number they have only directs to a main line for all the locations, and then they will transfer you. So annoying to wait around on the phone, but the experience with Dr. Boyatt will make up for that.

Nurse practitioner Eve Currie. Do not see her!!! I was misdiagnosed and prescribed an inhaler for a sinus infection! Seriously lady get it together! I’m not even in the medical field and knew my sickness had nothing to do with my lungs or breathing. Did you not confer with the nurse– the one who took my blood pressure and checked my symptoms? She stated that it did not sound like it was a respiratory problem while checking me in. Yeah — the pain was in my face and head. How do you prescribe me an inhaler? A $ 60 one at that!!! To top off this weird and unsatisfying visit, she told me she didn’t have any time and couldn’t answer a question I had on a different issue because it was not the main reason for my visit and that I would have to make a different appointment??? What the heck!!! My visit with her took less than three minutes and she had no time to answer a question on something else??? What the!!!
It should have rang a bell when most of the doctors leaving this office. On their door, they only have two REAL doctors and rest are either PA or NP’s. The only real reason to stay with this medical group is for Dr. Boyatt.
It’s sad too because the front office and the nurses that check you in have all been great. Beware if Eve Currie. Change your appointment or Come at your own risk!

Just an update on my experience with Graybill Medical. While they have stated they have every intention of correcting the issue I have zero proof of any corrective action. They billed me for a medical procedure that was done blatantly wrong and, in my opinion, feasably malpractice. They refuse to even consider that they should in some way compensate us or at least not bill us for a procedure that did nothing but leave more of a scar than necessary on a six year old’s head. The more I think about this, and the more I talk to other people, I realize that this was just an atrocious experience and blatantly irresponsible of them to hire a person who would do a medical procedure so badly and then to not take any responsibility for it is the worst insult of all. Save yourselves. Don’t go here.

Greybill Medical customer service and ability to get a hold of their office in Temecula sucks so bad and is very frustrating. Automated phone system hangs up on you all the time and NO one answers the phone in Temecula… EVER!

My wife is having our fourth girl in January ’14 and I put off getting a vasectomy for a long time. I was referred to graybill by a friend and made the appointment, which was very quick! The consultation was quick and easy too. The doctor was very nice and answered all of our questions. The day of the surgery, I popped a Xanax and went on in (they prescribe them for you). My wife watched the entire procedure, which I thought was weird but she loved it. She said it was 25 minutes, but it felt like 5 minutes to me! I didn’t have much pain at all and I can finally relax knowing I’m
Not going to make any more babies! Overall, the whole experience was just great and I highly recommend Graybill! As I’m typing this, I can hear my kids screaming downstairs at each other… Money well spent.