Isis Bridal And Formals

Horrible. Horrible horrible horrible! Walked in, wasn’t greeted, proceeded to shop around when the owner finally approached me. I was the only person there. She asked me what I was looking for, what style etc. proceeded to get me every dress that I had asked not to try on. When I asked her if I could go around and look for something that I liked, she said «I guess. But I know better than you». I kid you not. On top of that she was very pushy. Physically and verbally. She literally pushed me HARD. When those words came out of her mouth I put my clothes back on and walked out. She said «you leaving? Why!» Why do you think? If you were a better sales lady business would be booming! Hope people see all the 1 star reviews before coming here. There are much better options than this place. Found a beautiful and inexpensive dress upstairs at Windsor. The girls there are so nice.

The owner does not listen well. And seems to believe the customer is never right.
I called on a Friday inquiring about a specific dress, and it was not available for four months, past my wedding date… unless i wanted to put a down payment on a used floor sample from another store. I spent at least 5 minutes going in circles with the owner as she kept playing the old game of, «if you don’t put a down payment today, it could be gone by next week during your appointment». I clearly told her I would not put a down payment on something I’ve never worn. We finally agreed to make an appointment for Monday to try on the designer’s similar dress styles, and take my measurements to see which dress of the samples available, would be best to order if the measurements matched.
Day of appointment: I receive a call from owner saying she wants to reschedule my appointment for the next day because she scheduled her own dental appointment in San Diego. Terrific. I feel like a top priority customer. But I refused to re-​schedule since I had to re-​arrange my own work schedule to have this appointment.
At Appointment: I get there and luckily her great associate, Nancy, was able to help me into all 4 dresses. Nancy did a great job of pulling styles similar to the one I wanted to order, fit me into them, even loosened up the corset back in record time when I was having breathing issues (thank you anxiety!). The owner calls me while i’m on dress 3, saying she is on her way to the shop, blaming traffic, the holiday, seems somewhat surprised I have an appointment, and who knows what else, I stopped listening. She finally gets there and I am fairly honest telling her I am considering purchasing my dress elsewhere (because I found a better deal time and money-​wise), but I would still want to use her services for alterations, accessories, veil, shoes, etc. I swear a light switch flipped once those words came out of my mouth.
The minute I started inquiring about taking my measurements after the dresses, she would not stop interrupting me, claiming we had never discussed measurements, or she would have called her seamstress in that day. Then spent the next 10 minutes trying to tell me what our previous conversations consisted of, hell bent on proving me wrong. Lady, I’m sorry, but my visit to your shop was pointless without measurements being completed. Who would order a dress without knowing their measurements, especially when the deposit isn’t refundable???
My advice would be to give your associate, Nancy, a giant raise. She not only was professional and courteous, but she also did her best to make you sound like a competent owner. If not for her, your shop would not thrive, and likely won’t if you do not improve your customer service.
Nancy gets 5 stars for her service, your attitude and shop overall gets –5.

I will never frequent this location and I have already advised my friends and family against it.
Earlier today, I walked in with my teenage daughter and young son to find a homecoming dress for my child. The store was very quiet and I initially didn’t see anyone so I didn’t think anything of it when we weren’t greeted. After spending about 5 minutes in the front of the store, we made our way toward the side to get a better look at some of the dresses. About 30 seconds after we made our side-​step, another woman and her daughter walk into the store and they were IMMEDIATELY greeted. As in, they barely walked into the store before they were welcomed with a cheery greeting. Initially, I assumed that we weren’t seen, but when I looked toward the back of the store, I saw what had to be the store manager or owner looking right at me and my children. I am not a small person so there is no way that I could have been missed plus my daughter and I were talking. Even though we weren’t screaming, we still could be heard by someone at least in the middle of the store. So, since we were so roundly ignored, we left and happily spent our money elsewhere. I am just going to say that their customer service skills are lacking and I would never recommend this place to anyone looking to be treated as an individual.

One of the lady’s was very rude I came in looking for a dress and she told me that I couldn’t try any dresses on and that I should come back in a year

Outstanding service and attention to detail! Out looking for a formal dress and we found what we needed here. Ms. AeRan really knows her business. She is patient and kind with a great sense of humor. She made what could have been a stressful experience, delightful. Very pleased with my purchase.

Never been in here but might want to change your name from ISIS to something else… I mean it obviously isn’t part of the Militant group but even ISIS Mobile Wallet changed their name to Softcard. :)

I had a great experience trying on wedding dresses here! It was my first day trying dresses and my second stop of the day.
Here’s my advice: Make an appointment with Nancy the owner! She was great. Bring appropriate undergarments and maybe even shoes — this is not David’s Bridal.
They had me pull some dresses that I was interested in trying, and then based on how those went, they pulled dresses for me. I was able to try a dress that was on a mannequin without any trouble. She pulled one of my favorite dresses of the day that I might never have grabbed myself, and she also picked the perfect veil to go with it (I didn’t even think I wanted a veil).
I have not purchased a dress yet, but I just got started! I am seriously considering 2 different Maggie Sottero dresses from this shop and I will probably be back!

My son and his fiancé decided that we were going to have a wedding in two-​weeks time. I bought my dress in a hurry for the wedding at this location. I spent over $ 300.00, and what I received was horrible quality. I didn’t notice until the special day, that part of the dress was torn and it was missing beading. This store has a zero return policy. I thought that after the wedding, they might at least repair the dress, but they refused. We should not have stores with zero integrity at our mall.

I was out shopping for a formal gown for my husband military ball we are going to this year. I walked I’m and it took 5 – 10 min for anyone to talk to me. Right about that time I was looking at a dress and it fell off the display. I tried to put it back up and the sales person (if you want to call her that) did nothing to help me. My friend who was helping me find a dress actually put it up for me. The whole time this lady talked to me with food in her mouth! Extremely unprofessional!

I walked into this shop on a whim while looking for dresses. There was one girl trying on dresses in the whole store and when I asked if I could try on a wedding dress she said that I needed to make an appointment at least one day ahead of time so that they could ensure that I get the attention I deserved. Whatever, I can understand that I guess but there was no one in the store! Anyways I ended up browsing the dresses and didn’t find a single thing that I even wanted to try on. Even though they had a large selection of dresses, there was not a variety of dress types and most of them were I style I did not care for. They do however, have a large selection of formal dresses for other occasions.

Don’t put anything on hold/​layaway here and change your mind or you will be stuck with store credit. $ 100 dollars gone. All sales final. No exchange. No refunds. Very displeased!

My daughter needed a gown for her Jr. ROTC Military ball and we went to the shop to pick out a gown. The shop owner asked what size my daughter was and what style she wanted then she asked if she could picked out some gowns for her to try on and we found a dress that looked so gorgeous on her. I bought it. We came back to pick it up and I decided that I wanted to shop for a gown for her prom and I wanted to surprise her with a dress for graduation to wear. The shop owner indicated that she had some dresses just come in and asked if I wanted to have my daughter try them on. She looked like a knock out. WOW… anyway. I think the level of service is worth the price. I brought both dresses. I put them on layaway, so they would be there in the size, to pick up the end of March. I always factor in my time I would spend pulling out my hair trying to shop at a lot of different stores looking trying on this one and that one… I am so busy and I want a great value and a great price. I spend less time shopping because the shop ownerat Isis was able to find the perfect gown that was so complimentary to my daughters figure. She would have never really piicked out that style gown (s) for herself to try on (that the owner selected), but I am so glad I let the owner choose for us. My daughter got compliments all night at the ball at Pechanga. I wanted to write a review because not enough people write about their good experiences. I hope this helps others

HORRIBLE HORRIBLE HORRIBLE service.
I cannot stress enough how terrible this place is.
I went here in search of my wedding dress. I asked the girl at the counter to show me anything that had a mermaid style bottom. She criticized my choice, explained to me why I DIDNT want a mermaid and went back to texting on her cell phone.
I should have left on the spot, but I did browse their catalogs. I tried to ask her which dresses she had, and again, she refused to help me or show me any of the dresses in the store. Her response was, «they’re all too big for you». I understand that they are big for in store, but that DOES NOT mean you cannot show me the style of the dress.
I came back once again to look for a dress for my mother. They had a pretty dress at the front of the store that caught my eye.
Different girl was there. A little bit better. Not much.
we asked if it could be ordered in another girl she responded, «I don’t know» and went on with her business.
We left with nothing once again.
My friend went to buy a dress there, they had a Maggie Sottero in the window ON THEIR MANNEQUIN!!!
She asked them if she could try on one from the store, and they said they had no idea what a Maggie Sottero was or who she is. When informed she was a designer the response was, «well how do you expect us to know every designer?!»
YOU WORK AT A BRIDAL STORE. MAGGIE SOTTERO IS ONE OF THE TOP SELLING DESIGNERS CURRENTLY!
All crappy service aside,
their dresses are crammed, out of date, and HUGE! Not an easy shop for anyone under a 10.
Worse than one of those cheesy little prom dress stores.
NEVER EVER EVER. will I trust them with a purchase.