Lam C Richard, MD

First off, I would put 0 stars but unfortunately that is not an option.
Terrible service, will not return your phone call & message or have any clue as to why you arrived for your visit. This has to be the most unproffesional doctors office in the USA.
How hard is it, to not only schedule a visit correctly but to also ensure the patients receive what they are seeking. I had to constantly remind the clueless staff, what papers I needed, had to remind them of the services I scheduled, it is dumbfounding how this place is still in operation.
This staff knows exactly how terrible they are at their jobs so I don’t even think they will either mind this review or care, but the fact of the matter, which is that this so-​called, «doctors office» is a prime example of a cess pool of poorly trained, simple minded humans involved in a practice no one is suited for.
Please do everyone a favor who is involved with this shit-​hole-​excuse for a doctors office & just quit, go home, and try putting together a puzzle or two to try and gain the ability of critical thinking, oh & maybe TRY this time at what you actually do for a LIVING. Fuck this place, rant over.

This Dr. office sucks!!! We made an appointment, show up and the incredibly unfriendly girls at the front desk said it is for another office in another city. Takes several attempts to make an appointment and they will not do drug refills. DO WASTE YOUR TIME HERE!!!

I’ve been a patient for years and highly recommend Dr. Lam’s office to anyone as a primary care physician.
Both Dr. Lam and Veronika are very knowledgeable in several disciplines but won’t fight you on a referral to a specialist if you have an HMO.
The office staff is awesome. They are prompt about returning calls and following up on visits. Alex is an awesome advocate with any difficult insurance company (like mine).
If you have choice with your primary care there is none better in the area.

My experiences here have been nothing but awful. From start to finish, awful.
Want to make an appointment? You’ll have to call between 5 and 10 times to get an employee that 1.) has time to talk to you and 2.) doesn’t hang up on you. Never in all my life have I been hung up on so many times in a row, so many times in one week, so many times in one month. It truly boggles my mind.
Want to have a conversation with Dr. Lam? Well, you better get all of your ailments and concerns out in the first sentence because his attentiveness and responsiveness is pretty limited. It seems like he’s just in a hurry to get to the next patient.
This time they gave me multiple prescriptions and tests to be done which they said was covered by my insurance (lie) and they neglected to mention other stipulations for the tests and prescriptions. What should have taken me a week has now taken me nearly three just to straighten out.
Speaking of… want to talk to someone in the doc’s office to help you straighten things out? Only if you don’t mind getting transferred and hung up on another dozen times.
This office is the worst I’ve ever been to and the worst I’ve ever heard of. If you’re reading this, please do not give these people your money! That is clearly the only thing they’re interested in… if they were at all interested in your well being, they’d prove it by starting with the simplest of gestures: taking the time to talk to people.

Update– I made a follow up appt for today at 215. I show up to the Temecula office, because this is the only one we’ve ever been to, and they say my appt is at the Sun City office. Again, I’ve never been to the Sun City office and didn’t make the appt there. They said they would try and fit me in, but it may be a wait. Horrible front office customer service…