Mccann & Sons

This company was assigned to me through my home warranty company for a hot water heater that started leaking copious amounts of water one day. When I called them the receptionist was nice, and booked us a week out because they’re busy.
I re-​arranged my work schedule, inconveniencing a co-​worker to accommodate my appointment last Wednesday. The morning of, I called to ask for a reminder of my window they had given me, which was 10:00 — 12:00 pm. At 11:00 am, I got a phone call apologizing but could they move my window to 3:00 — 5:00? That wasn’t a problem, it worked better for me. But at 5:55 pm, nobody had come. I had received no phone call, and when I called them, nobody answered my call. They knew it was me, because on previous phone calls they knew who I was without my saying due to caller ID.
I had to wait another week with my hot water heater posing a danger to my house to get it fixed by a different company.
One star because I don’t have the option for zero. Also because when I did talk to them, the lady on the phone was nice.

We were connected with this company through our home warranty due to our heater abruptly failing to work. We got in touch late Saturday and scheduled for the coming Tuesday. My husband took off work early to be home for the appointment window of 3−6pm. At around 4:30pm he received a call to cancel his appointment. The woman he spoke to stated that there was only one technician (how is that our problem?). We contacted the home warranty company (Old Republic who also offers one-​star service) and requested that someone else come out. We had to wait for the weekend since neither of us could take off work again. This company cost us time and money by not following through. I see at least one other review here about last minute cancellations so this seems to be not just a one time incident. Find a provider that values your time and avoid this company.

McCann and Sons has been to my house twice, for the same thing– our air conditioner blew a fuse. They were really friendly and the work was completed very quickly. However, they have cancelled my appointments twice. The second time I needed them to come out, they didn’t call until the end of the day apologizing and saying they could come first thing the next morning, which they did. I took the day off work for them and they didn’t show up. This time I called and needed a leak detection done and they again had me down for an appt. called the day before, said they needed to reschedule and did not call me back like they said they would, until I called and told them I called someone else. I like the work they do, but I’m tired of taking days off work, only for them to cancel on me. They might want to think about hiring someone to do phone work.

If you need a really good plumbing and air conditioning company, then I highly recommend McCann & Sons! Sergio did an excellent job and found things that were never properly fixed in our home. He is very skilled in his trade so thank you Sergio for doing a great job!

They were the soonest that could come out during the heat wave this week. Very friendly and our AC is working better than it ever did! Highly recommended.

I am writng a review for what we think is the best Plumbing, Heating & Air Conditioning Company in Temecula. First our neighbor had told us about Mccann & Sons, said they’ve used them for years & they are the best. Well we agree 100%. We have used them three times now for different problems in our home, They have been so professional, couteous & very qucik to come out each & every time. They are a family owned company & you can just tell that each & every customer is very important to them. It shows that James has a very high standard of communication & honest work ethics, Doing the best for his customers is his first priiority, not trying to over charge for his service. I can’t express what a awesome experience it was to have James come out and fix our air conditioner, he explained every single thing he was doing & did a great job, He also was very neat & cleaned up every speck of dust & dirt. This family owned company should be very proud of who they are and should know how much we appreciate having an professional & honest company to count on. I would never want anyone else to take care of our Air, heat or plumbing problems, Why would I when we have the BEST.
Thank you James & thanks to your family as well.
YES I would highly highly recommend this company to any one!
Thank you again,
Consetta & Larry Hartley and Daisy too! woof!

I would like to personally thank all the many great customers we have. That we will always remember you are truly the foundation to any small business. I can promise you when ever you deal with McCann & Sons honesty is our number one priority. We will do everything in our power to make sure you are satisfied. Hope everyone has a safe and cool summer!

McCann & Sons came to our rescue when our water heater broke. They responded to our water emergency within 24 hrs and had the special part delivered and installed in a very speedy manner.
Kat, the office manager was wonderful in keeping me in the loop and wonderful & smooth coordinating.
BIG THANKS!!!

I’m very concerned about this company’s business model. Just got off the phone and was told that they have no one available to come and service the unit that they installed about a year ago. The receptionist said that both of her inspectors are out on other «big commercial accounts» and she could not schedule anything for me in the foreseeable future. What?

I had to take a moment out of my busy life to post for this fantastic company. We used McCann & Sons earlier this year when a hot water heater went out on one of our rentals. They were fast and efficient and the price was good. Cut to a couple of weeks ago, and another call from our other rental with hot water heater problems. After talking to the woman who answers the phone, given the age of the heater, I figured we would need a new water heater.
They arrived prepared with the new heater in the truck but after inspection they diagnosed a bad thermo coupler. The repair was done quickly and the charge was $ 163.75! This company could have changed that heater and I’d have been none the wiser. They said I could have a few more good years out of it and instructed us on what to look for when it does go. I know its kinda sad to say this but that is amazing honesty in this day and age. They have my business FOR LIFE!!!

Yesterday an angel walked through my front door. His name is James and he is a member of the McCann family.
3 PM Friday, 100* and my air conditioner decides to shut down. YIKES!
I called the McCann’s, told them my problem and in less than 24 hours James was at my front door, tools in hand, ready to get the AC up and running.
There isn’t enough space for me to write as many praises about James that I would like to. He was very empathetic to my «situation», his clothes were neat and clean, (how is that possible after working all day in peoples attics?), he was respectful, honest, and kind. Not to mention that he got my AC up and running at very little cost.
As a new customer, I am going to tell everyone I know about McCann & Son’s. Without a doubt, they are the finest!

Local, family owned, and good people.
Big Job, small job, 24-​hour emergency, maintenance, repair, or brand new, I would recommend McCann & Sons for all of your Plumbing, Heating, and AC needs. I know how hard James works, but he also has great character/​integrity.
Fast and friendly, you wont regret calling McCann.

Just doing an update because we had to call McCann & Sons out again. Well, we no longer have tenants in the property. We’re the ones who live here, now, and we had a pipe break in the wall. I noticed it when the carpet was wet and there was mold growing up the side of the wall behind our couch. Bummer. Especially since my husband is out of work, currently, and we’re praying for that «You’re hired» call.
They were willing to come out ASAP, but we assured them we had located the source of the leak, my husband (brave soul that he is) had ripped out a whole section of drywall and we were good until the next day. They DID hook us up with a good mold remediation company who came out that same night to check out the mold issue to make sure THAT issue was dealt with for everyone’s safety.
The guy from McCann & Sons came out the next day and repaired the pipe in no time with a price tag that didn’t totally break the bank. As has been our experience in the past, great service!

Earlier this summer our AC went out and our technician, Travis, came out and fixed it, replacing all the parts that were no longer working. He was very thorough and explained exactly what had gone wrong. He did a great job and things are working excellent now.

If I could give them ten stars I would! After being taken advantage of by another very well known plumbing company in the area and sitting in my home with a broken, brand new air conditioning system, with my candles melting into puddles around me from the searing heat, along came James McCann to save the day… or month! James and his family are polite to a fault and work harder than anyone I have ever seen before! I had another company working for a month to leave me with no air and a big bill! It was in the middle of a heat wave and he could have made more money in less time, with less effort, but he got to work and checked one thing after another, repaired one thing after another and left me with a smile on my face, cold air blowing my hair back and not even a bill to show for it! «No», he said, I will wait until I am sure everything is working right before I present you with a bill. What a difference from the other company I had working for me. When they left, other than having lots of cold air where there was none before, you never would have known that three men had been working there. They swept, cleaned and made sure everything looked even better than before. I can’t say enough good things about this company. As a woman alone, and a senior citizen to boot I have had my share of being taken advantage of by one contractor or another. From now on I will only call McCann and Sons. They are beyond the best! Thanks guys… and Cat too, for managing to squeeze me into the busy schedule.