Pediatric Partners

Extremely disappointed with this office and their staff. It’s impossible to get a hold of someone to make an appointment or to give insurance information over the phone. I was 5 minutes late to my daughters appointment and they refused to see her and I wouldn’t mind waiting. I guess a 4 months old physical and vaccinations aren’t that important to them!

If I can give zero stars I would, or even negative stars. This place is all around awful. Awful staff and doctors (dr winters).two years ago my son has a victim of malpractice. He went in for his circumcision at 2 weeks old and during the circumcision they made him choke on the glucose water. They didn’t have a bulb syringe or anything in the room. Oxygen mask nothing! While my son laid there lifeless, the doctor continued the procedure. Luckily my father in law was in the room (he’s a retired firefighter paramedic). He pushed the doctor aside, unstrapped my son off the table, and performed CPR on him. My father in law saved my sons life while the nurses and doctors were not prepared for an emergency like this and did nothing about it. After the heartache, I received an ambulance bill due to my son being rushed to the hospital/​NICU. I kept calling Doctor winters about the bill and never received a call back… NOTHING. I spoke to the staff about it and they said that the doctor won’t talk to me since I’m not a patient. I was pissed and told her a brief story of my experience and didn’t seem to give two sh**s about it and said that’s out of their control and they won’t pay for the bill. Total joke! PLEASE people, save your time and your kids life and do not take your kids here. This place needs to go out of business for all their malpractice. Oh and come to find out, one of my gfs took their son here about 4 years ago and dr winters messed up her sons circumcision. If I knew this before, I would have NEVER gone there.

If you want to be ignored this is the place for you! I didn’t even get a chance to go here and it was a horrible experience. I was assigned a doctor here, who sounded awesome. I called to make an appointment no one answered. Called 4 times no answer so I left a message. for my 2 kids and 4 days later no reply. I called back left more messages, no answer no reply. It’s been 3 ½ weeks and nothing. I’m changing to a different doctor!

I love the doctors here, but the support staff is ridiculous! First off they are RUDE! They have absurd policies. For example, I’ve waited 4 months for a 2 year check up for my twins. I get to the office and realize my husband has my ID he was using for loan paperwork. I explain it to the staff who has a scanned image of my license open on her screen! I also have my expired license, they tell me they can’t see my kids!!! I ask them why and the assistant coldly states it’s our policy. So I ask to talk to someone else, and another rude nurse comes out that keeps saying it’s our policy. I keep asking her why it’s their policy that I have to have a physical copy of my license if they have a scanned image in their computer, and all she says is it’s our policy in writing! So I left! And am switching to a practice that cares about my kids! Not just policy for no reason.
They will cancel your appointment if you are 5 mins late, but will make you wait up to 20 mins or more. There are no registered nurses there, they are all medical assistants or LVN. I’ve had to answer so many questions for the nurses that they should have known. They take IEHP and literally it’s almost impossible to get a visit when you need it!!!
Avoid this place!!!

I have been coming to Pediatric Partners since moving here in 2007. They have taken care of both of my children now 6 and 8 years old. There are outstanding doctors at both facilities I have visited (George Cushman as well as Jefferson).
However, over the past 2 years, we have experienced a RAPID decline in their patient/​customer service. I have been trying to schedule well visit check-​up for both of my children since August of 2015. Yes 5 MONTHS! Every time I call they say they are full for the next 2 months and the calendar has not opened up for the next month. I ask if I can be put on a waiting list and got declined. They did say, however, that well patient appointments open up every morning at 8AM and I can check daily.
Well I have wasted my 2 weeks calling every morning to be told they are booked solid.
In addition to that– any time one of my children falls ill, I call the office and they direct me to Urgent Care. What is the point of having a Primary Doctor if your children are never seen by them?!
I am beyond frustrated and am starting to research new facilities. Parents beware!

I hate this place, I’ve been here 3 times and never feel satisfied .
I don’t recommend this place !

I’ve had it with this office. My children have been going here for probably 13 years. It use to be great now they must just have to many patients. Last time I was in there because my daughters school thought she would benefit from OT and the doctor just looked at me like I was stupid, then it took them 2 weeks to send the referral to the insurance, then it was for the wrong department, called multiple times to get it figured out. Today I called to see if I could get an appointment for a couple days from now incase my daughters fever, cough and sore throat (shes had for 4 days now isn’t gone), Was on hold for 30 min. Just hung up out of frustration! If I have to wait that long just to talk to someone about an appointment how long am I going to be there for the appointment. Waiting this long on hold is not something new, happens every time. I would rather just take her into urgent care from now on. Its not like your getting one on one care here. Different doctor every time you go.

I have two children that have been coming here. It’s close to the house but that’s about all that is good about it.
Their time management is horrible. One of the forms you fill out says that missing an appointment will result in late charges (fines) yet I’ve waited an hour after making my appointment on time for my children to be seen by a doctor.
The billing department also missed filling payments and sent me to collections.

A bit overdue but needs to be voiced so no one ever has to experience what I did!
As a new mom of course I wanted the best for my newborn, I was recommended to this location by my hospital where i delivered so I thought this was a good office boy I was wrong! First of all I was always on time for my appointment and by that I mean I was 10 – 15 minutes early! I was always seen about 15 – 30 minutes and they were always saying” sorry were running behind”. I was breast feeding and a new mom so this was not easy having a crying baby and waiting until they decided to check me in because there rooms were «full».
Most importantly, my last appointment there i was locked in and they closed the office!!! I can not believe this happened to me right after doctor said goodbye she closed the door. I redressed my son loaded him in carseat and when I opened the patient room door everything was dark and computers turned off, no one in sight, I panicked and ran for the front door, struggled to unlock the door and got out all while holding my newborn in the carseat, this was so frightening. No one was in the office and I just went into survival mode and ran to figure out how to get out so traumatizing as a new mom with so many things going on already!
so yes definitely do not recommend this office at all!

Extremely unprofessional practice. I gave them several tries but they just hit my last nerve. They take on all patients so they are constantly swamped. If you call 80% of the time you have to leave a message and most of the time won’t receive a return call. Their appointments are always overbooked. If you are on time for your appointment you are still going to wait about an hour to be seen… every time. They NEVER have spots open if your child is sick. The available appointments are weeks out so they suggest you go to urgent care or the hospital if your child is ill. The nurses never wash their hands. The newborns are processed in the same room as sick children which is unsettling. If you have to call the after hours care line and you actually get thru (which half the time doesn’t happen) you will be received by a doctor or nurse whom is incredibly rude and off put that you would disturb them. The last straw was this past week when I was calling to change my sons appointment. The girl put me on hold immediately when the call picked up. After 30 minutes on hold i was disconnected. I called back and the same thing after waiting forever I was disconnected. So I called again and before I could get a word out was placed on hold again. Fed up with waiting and ticked about being put to the back of the line despite having already waited so long I kept calling and when she answered again she started to say «hold please» and I yelled «no». She said their were other callers ahead. I explained that I had already held several times for long periods but was disconnected. I explained I didn’t want to skip the line but I asked her to please take down my number and call me when it was my turn. She refused stating that it wasn’t possible for her to do that. I asked her why… she said «it doesn’t work like that and then put me on hold again!» Needless to say I am DONE! I only stayed as long as I did because I liked one Doctor there, but I can never get an appointment with him anymore anyway. He’s always booked. It’s simply not worth it anymore. Moving on. Avoid at all costs! Dr Winter if you read this please switch practices. You are wonderful but I can not deal with the horrible treatment of the staff working with you.

My daughter takes my one year old grandson here, although she is changing doctors. After dealing wth them for the last week I understand why. She needed to get some blood work done for him for WIC and the doctor told her (Dr McChesney) she can walk into Lab Corp any time. So I took a him a couple days later since she works. Lab Corp didn’t have the order. Then the doctor office said we had to make an appt with them to get it. So fast forward a couple more days I call when I know our schedules to make an appt. The office tells me they have the lab slip there for him and we can pick it up. I have NEVER seen a doctor’s office not give Lab slips the day they see the pt. Sometimes they send it to the lab but I have never had to go back and get one. So I go to the office to get it and the older lady with fizzy dark hair refuses to give it to me since I am a grandparent. My daughter signed an authorization when she first started going there so I could take him to appts and have his info released to me. Apparently this poor excuse of an office worker refused to see that. She did fax it (finally) to lab corp. Unfortunately lab corp wouldn’t do the test since I didn’t have my grandson’s insurance card. (Even though all of his insurance info was on the order). The final straw was when I was walking out to the car with him and I really looked at the order. I saw the doctor ORDERED THE WRONG TEST… seriously how hard is it to do your job and do it RIGHT? The office staff there is inefficient and rude.

I was very dissatisfied with this office. I gave them a few chances but each try was just as bad as the first. We changed pediatricians and was the best decision we ever made. This office makes you feel like nothing more than a number. Very disappointed.

I really do wish i could give zero stars. The office staff at this location need a crash course on common courtesy. I cannot believe the attitude and rudeness that is displayed to myself and others over the past year. I’ve bit my tongue long enough. My son’s pediatrician is absolutely wonderful! This office staff IS ATROCIOUS. I have called over the course of 2 months to try to make an annual appointment for my one year old son. I had been told to call back to see if there were any cancellations. I wish I could give staff names but none of them ever answer the phone identifying themselves. I was transferred to a «supervisor» for some reason that the first girl didn’t explain to me. The supervisor then proceeded to tell me that the doctor didn’t have any appointments available until the end of June. I explained to her I was calling to see if there were any cancellations for the 13^th, since that is what I was told to do the last time I called. She then said very rudely «well its noon, so…» so what? I thought. «If you expect to get an appointment, you need to call in the morning.» Um, NO. Through gritted teeth I re-​explained that I was calling about cancellations on the 13^th, NOT TODAY. She just didn’t care to listen, because she continued to tell me that it was noon and I would never get an appointment that way. The fact that their so called system won’t allow them to make appointments months out is ridiculous! Every single parent I know is extremely busy and forgetful! What is the point of having the appointments spaced so many months apart if you can never make one when you are in their offices! ?! Do yourself a favor and don’t give Pediatric Partners your time, courtesy, respect or money. Find a better office out there.

My daughters have been with Pediatric partners since we moved here when they were 1 and 3, They are now 17 and 19. My 19 year old is no longer there since she is an adult. We have always had excellent service from their office. The doctors no matter who it was and we have seen several throughout the years have always given excellent care. Dr Paik, Dr Winters, Dr Camacho, Dr Reynoso just to name a few have taken excellent care of my girls. The only draw back at times was some un friendly front office staff at times at the redhawk location, but that was not consistent. I would highly recommend this group!

They overbook patients so you’re waiting with sick kids for over an hour or 2 in the lobby. Breathing everyone else’s germs while your kids immune system is already weakened! Just to be finally moved to the back to wait another 30 min to an hour.

The office staff are very rude and unprofessional. To make an appointment you will always be on hold at least 30 minutes. They have terrible customer service both on the phone and in person. They overbook and are always running late. We have never had an appointment that didn’t take less than 3 hours! An hour and a half in the waiting room and another hour and a half waiting in the exam room. The waiting room is unorganized and they do not enforce any rules. All of the kids are jumping and running on top of the chairs and even almost bumped into and tried to jump over my infant in his stroller! I understand it’s the parents responsibility to watch their children but this was over the top ridiculous and the office staff has never stepped in and asked the parents to watch their kids! Even if you make an appointment with the same doctor every time you will never end up being able to see the doctor you are assigned to. The referrals department is horrible and not compassionate at all! My son needed several referrals to the children’s hospital specialists and they were never completed on time or done right and they never maintained communication with me. They do not return phone calls. I had to spend hours on the phone with insurance to fix pediatric partners mistakes. The office manager doesn’t care about their quality of care either. Honestly the doctors aren’t bad but they are not worth the headache that comes along with going to any of their offices! We have since left and found a wonderful pediatrician who cares for each of their patients individually where your children aren’t just another number.

Office staff are rude and unprofessional. Trying to make an appointment is a joke over the phone. Being on hold for 20 – 30 min is ridiculous, then to be greeted by someone with an attitude is pretty pathetic. We’ll be leaving pediatric partners.

The only reason why I am giving two stars is for Dr. Winter! He is absolutely amazing! However, the office staff, a few of them are nice. However, calling to try to get an appointment is a joke!!! Happily, I was able to switch to another Dr. who has time to see my daughter when she needs an appointment. We will miss you Dr. Winter!!!

I’ve had a mixture of good and not so good experiences with Pediatric Partners. Unfortunately, more and more less satisfying than the last. So it was only a matter of time before I switched my daughters pediatrician.
My main problem about this office is that, no one picks up the phone when you call. I’ve always had to leave a voice message and then wait for someone to call back. Then, if and when they do call, you better make sure to have your phone close by because if you missed the return call, you’re back to calling back and leaving a voicemail asking to return the already returned call! How frustrating! Especially when you have a sickly infant.
In my opinion, the pediatricians seem rushed whenever my daughter pays a visit and answer your questions with a somewhat generic answer.
My last visit was the reason for the final switch. My daughter was seen by the female pediatrician after having a fever and coughing for a few days straight. I had brought her in to be seen since my other daughter had been prescribed antibiotics and inhaler for her lengthy cough and I myself was feeling a bad pain in my throat and so naturally I was worried she may have caught something similar. She nonchalantly told me just to wait it out as a fever can last up to 4 days and a cough up to 2 weeks. Really? I wasn’t happy with that, but assumed she was the doctor right? But then as I was walking out, I asked how much infant acetaminophen I would give my daughter and she seemed unsure asking me how much she weighs and she’ll look it up then proceeded to search for a handout. I then left the pediatric office to be seen myself for my throat and sure enough, it was a mild case of strep throat. Which might I add, is very contagious. Since my infant has such close contact with me, it didn’t sit easy with me that I just wait out her symptoms. So that afternoon, I called back Pediatric Partners to inform them of my diagnosis and see if they’d look more into my daughters symptoms differently. Not surprised at all, I didn’t get a call back until the following afternoon! Only to be told there were no openings for her to be seen that day and my only option would be urgent care. Luckily, I had taken matters into my own hands and already scheduled an appointment for my daughter to be seen the next morning by Dr. Pumphrey’s (who is much more informative and patient).
I will say that the nurses who assist with the initial check up here at Pediatric Partners are nice, but it wasn’t enough for me to stay.

Awesome staff and I give every dr my boys have seen here, a 5 star! Great charisma that helps make the kids feel more comfortable, very efficient in what they do, and detailed in explanation. This office gives Pediatric Partners a good name!