Rancho Family Medical Group

This review is for the Menifee office, I couldn’t find it on Unilocal to review directly. My first visit here, and it was exceptional. Dr. Gutierrez and the supporting staff are well above average. I came in with a really big, bad, burn on my right thigh. Which required a lot of the skin to be pulled away. They did an amazing job. Dr. Gutierrez explained the process with clarity step by step, which left me feeling way more relaxed about the process. They were kind and attentive, and seemed very concerned with how I was feeling/​doing during the entire visit. Couldn’t ask for better medical care. Next time I do something stupid and get myself hurt, this will be the place I go for sure. Thanks again Dr G and the staff at rancho family medical.

I found the best healthcare I have ever found at Rancho Family Medical thanks to Deborah Layton. She is extremely caring and very thorough and has taken care of multiple problems I was having. The staff is great. The offices are clean and nicely furnished. They have a great patient portal that makes it easy to see the history of all my appointments and procedures. But Deborah Layton is the reason I will continue to come back here as long as I can. I can not give her enough praise for the care she has given me!

Had a double ear infection; saw Dr. Claudia Shea (she has now left practice); this Doctor was horrible! She tried to diagnosis me without even looking at my ears. After I complained to her about that, she looked in my ears then said, oh yeah U have ear infections. WHAT A WASTE OF TIME & MONEY!
Two weeks later, still had ear infections… went to see a physician assistant at same Single Oak location. This «doctor» prescribed a different ear drops to use. When I went to pick up medicine at pharmacy… Medicine was eye drops! My eyes are fine! I called office as and after 30 minutes on hold or so, I was told that I just need to use the eye drops in my ears; Dr. just wrote wrong instructions to follow. Another week later, I call and left message for Dr. McDaniel to please call me back because symptoms are still the same. He was suppose to call me back by 6 p.m. Friday, but it is now Saturday after 6 p.m. and no return call was ever received. This medical office (Single Oak Dr.) Is the worst I have ever encountered!!!

Horrible, unhelpful, unwilling to assist and facilitate anything that requires them to be anything other than lazy. I would run from this office.

Careful with theses guys and their billing. They tried to double bill me for a copay, other than that the medical staff gives good service and care.

I am so happy that I found a friendly very professional medical group near my house!!!
My husband and I have been looking for a good family doctor for a while!
They follow up with everything you ask for and very prompt! Very clean office too!

Misdiagnosis, misdiagnosis, then an expensive trip to the «lab» and yet another misdiagnosis. Now I am getting SPAM from this group and I cannot get out of their SPAM system. Interesting how they dont publish an email address so I can email them to remove me from their SPAM so I called, waited on hold for over 5 minutes and still could not get thru. How pathetic can customer service get? They definitely win the pathetic customer service award. NO ERIC THERE IS NO EMAIL ADDRESS ON YOUR WEBSITE AND YOUR COMMENTS ARE NONSENSE BECAUSE NO ONE AT YOUR COMPANY WANTS TO RECEIVE SPAM LIKE YOU SEND SPAM.
HERE IT IS 6 MONTHS LATER AND I AM STILL GETTING SPAMMED FROM THIS PATHETIC EXCUSE FOR A COMPANY.

I cannot speak highly enough of Dr Bailey. She is wonderful. I recently had a certain procedure done which stressed me out weeks before. She explained the procedure to me, did the procedure really well walking me through it while doing it to abate my fear and anxiety and then gave me an opportunity to ask questions after. All this in a calm and unhurried manner. After the recent faux pas with Rancho Family Med Group in Temecula Parkway (not getting results back in a timely manner) I was impressed when Dr Bailey told me to make an appointment so she can discuss results with me face-​to-​face. Professionalism at its best. (Hope you are reading this, Dr Bailey. You are the best!)
As far as the front desk staff is concerned, they are okay. A lil more warmth and genuine smile needed but I wont fret about it. We all have not-​so-​good days after all… and besides, I tell myself to not sweat the small stuff.

I have been a patient here for about 4 years now and can say that I had nothing but great experiences.
I am reading many of these negative reviews and am wondering how accurate these claims are. I understand that healthcare is an extremely stressful job, and I often give them the benefit that the staff are not sitting on their chairs, watching youtube videos or are on facebook all day while patients wait for their appointments. Instead, I know that all the staff’s are working diligently to provide the best quality of healthcare.
I have seen the growth of Rancho Family and I do not think this would be possible if they haven’t had such success in the area. AND it is NOT because they are hungry, ravaging money collectors desperate for your copay. No, an average copay is $ 15 – 30 per visit. They do not make a killing off these copays.
I have been to all five offices, Menifee, Murrieta, Urgent Care, Fallbrook and Temecula and have experienced nothing but respect and kindness from the front staff and the back staff. When my grandfather was diagnosed with lung cancer, I had taken him to most of his visits with Rancho. Impressed with their bed side manners and how they make you feel like family, I enrolled my parents to the practice as well, and my parents have suggested to their friends to become patients as well too. Since then, I have heard nothing but positive experiences.
The providers at Rancho have a great Christian background and always strive to give you the best quality of care. Not only do they address your illness, they address you as a person in whole. They believe that treating the symptoms is not «good enough», rather, they choose to treat the individual as a whole, which is rare in these days of medicine. A provider also offered to pray for me during one of my visits, which was much of a blessing.
Many complain about how the providers stare at a computer while talking to you and yes, I can find this somewhat discouraging and wonder whether or not they are paying attention to me. However, I know that they are looking at my medical history and getting to know my health, past lab results, and not looking at some random websites. They are gathering the information that will be useful to them to help determine what is going wrong with your health.
Also, many people do not realize that these doctors have seen and heard it all. I am sure they heard your case 100 000 of times and they know exactly what to do. You are a human, and your biological system is the same as every other human, your story may be unique as an individual, but your disease and your symptoms are all common. So to say that these providers do not really listen to you is INACCURATE. The fact that they have a plan of care for you from the moment you leave the office is evidence that they are following medical protocols to treat your illness.
I pray that if you are determining whether or not this practice is a good place for you or not, you do not base it off these false and negative attitudes from these Unilocalers. If you also look at these negative reviews, you will see that many of them have left only 1 review on their account, and that if they do have 2 – 3 reviews, they are all negative. Take it from me, I am an avid user of Unilocal and I use it for everything, from finding a barber, a dentist, or to find a great place to eat, and I can safely say that Rancho Family Medical Group is a great place to be a patient if you want efficient, high quality care.

My husband has been seeing Katherine Hanson FNP for years. Went with him today to his appointment and was thoroughly impressed with her knowledge, demeanor, respectfulness, and efforts to help my husband. While it’s been a while and he’s still in pain, they make every effort to find out what’s going on. Really impressed with her. Thank you!

I’m a patient here and I’ve met with a NP twice and she’s awesome. Recently met with Dr. Im (OBGYN) and I’m not impressed. Hopefully next visit will be better

The ancillary staff (except for Jeremy) that we have worked with here so far are POOR. The phone staff is very rigid, cold, and they don’t even try to help find solutions to your issue. And, don’t have anything urgent with this group or you’re in real trouble! They might do better working at a used car lot.

Dr Christina Bailey, has been my son’s Dr. For 14 years, she takes her time, never rushes, answer all my question… over all a great doctor, anyone looking for a female dr. I highly recommend her. I know you love her … I am reading people are having problems with RX refill, the laws have change on some meds, can’t give refill must go into the office to pick up refill… the law is the law…

The majority of the people who work there are unprofessional. I have had doctors in several states and never had as many issues. It is near impossible to get an appointment with my doctor they constantly book me with nurses. You are receiving money from my insurance for A DOCTOR VISIT NOT A CONSULTATION WITH A NURSE. She can’t prescripe the medicine I need and is unable to solve the issues I have. Not to mention the ridiculous amount of wait to get seen. So my times is wasted, I didn’t get help, and got even more anxious than I needed to be. Very unprofessional! Dr. Madrid is great but the scheduling and the amount of patients they take on makes this place extremely unpleasant.

Worst doctor experience I have ever had. They hold you hostage to your medication and try and get you to come in for multiple follow ups to get your co pay money. Horrible receptionist staff and if you need anything done with any urgency don’t expect anything to get done. I ran out of my meds and needed them filled asap because they start to make me feel dizzy and sick if I go off of them and they made me wait 3 days to get a fill after I fought with them about not being able to come in for a follow up because I was out of state. Doctors are awful and make you wait forever. All around awful experience and it wasn’t just one time. Please take my advice and stay far away from this medical group.

Honestly the greatest doctors visit I’ve ever had. Will definitely be making this my primary physicians office. Amber Holden was who I saw and she was so caring and awesome. I thoroughly look forward to making Rancho Springs medical My family doctors.

Was here yesterday as a new patient and saw Robin Robbins, NP. We bonded right away and I have definitely found my new primary care facility here in Menifee. She was pleasant and funny and easy to relate too. Answered all of my many questions.

This place is terrible !! The office people treat you like welfare patients. Dont recommend !!

The reviews for RFMG are interesting. We have been clients of the Group and it’s predecessor for something like 25 years, so I have definitely seen the changes from what it was to the clinic environment of today. I am currently having difficulty getting through to a live body regarding a prescription issue, but as of yet have had little success, so I empathize.
The bottom line is that RFMG, Kaiser, and the like are the models of what healthcare will be, so you may want to get comfortable with it. The traditional model with its malpractice costs and other overhead doesn’t work anymore given the direction of reimbursements. Unless you pay the freight for PPO or pay cash, you get what you pay for and vote for.

My last experience at RFM will now be my last. My view is this: I now feel like just a «number» to them, not a patient who has serious medical needs. I came to them for my last visit in a very vulnerable situation: I was in pain. And instead of listening to what that pain consisted of and trying to let them know what avenues I have already tried to take: I was in and out in 5 minutes with nothing but «try this and we will see you back in 2 weeks to see if anything changed». Not to mention that I had taken blood work at their lab before the visit so that we could review it together, and she did not even know of it! When she reviewed the blood work on her own she came back and said it «was fine» and obviously hurried off to her next client. What does that even mean?!
I felt completely unheard and insignificant. I pay a lot of money for medical insurance, and I know there are a lot of medical options for me. From here on out I am going to make sure that I am giving it to a practice that truly deserves it.