RePlanet Recycling

This is the second time I’ve been here. It was the same lady both times, and each time she is a raging jerk. Firstly, I brought milk bottles which say on the bottom HDPE. I get it, they aren’t CRV, but you are still encouraged to recycle. I get that I receive the redemption price! She tried to convince me I couldn’t recycle it. Yes I can, but not at the CRV price. She is rude and combative. I will definitely be going elsewhere. I don’t mind being told to do things differently if it makes it easier or more correct, but you don’t have to be rude.

I’ve been to this Replanet twice now, there will not be a next time. I had a similar experience as another reviewer of this place. The first time, I thought the clerk was snippy and lacking in personality and customer service skills. But I also let it go, figuring she was just having a bad day. Who doesn’t from time to time? I learned that day that if you don’t have their coupon in hand, but you mention that you know about it, you are met with fierce opposition. I explained that Adam at the Replanet in Murrieta never asks for it as long as you mention it. She shows me a copy of the coupon, and I said, yes that’s the one! I said may I use that one. NO! Okay, no big deal, I didn’t come prepared. Then I tried to throw away my garbage bags. NO! (Fierce Opposition!) You take garbage home! Not here! Okay okay! I let it all go! I can only imagine what could be going on in her life to be so miserable. So it’s been a couple of months, but I thought I’d give it another try. I got out of my car parked right next to the place. I went to get the garbage cans to empty my recyclables into. I get yelled at in another snippy tone by an older gentleman, who says NO! You bring stuff here! I can already tell that with that tone my digital coupon is going to be an issue. I told my daughter, put the stuff back in the car, I’m not dealing with these rude people who lack customer service. And I’ve been driving to Temecula Recycling, and they honor any competitors coupons in the area, and they treat you with respect. I will not go back to this Replanet again.

For the second time, I went to take my bottles and cans for recycling and dealt with the grumpy clerk with no social skills. When I arrived the first time, there was a woman with a shopping cart, leisurely sorting her items and trash and no other customers in line. I arrived with my items pre-​sorted and was ready to have them weighed, however, I needed to transfer them to the blue buckets they use. I approached the clerk and asked her if I may go ahead of her. She mumbled something implying that I must wait. I asked about taking a bucket she had on the scale and she snapped at me saying I was not allowed to have THAT bucket. A few minutes later, she gave it to the lady with the shopping cart. So, I stood and waited my turn while the other lady sorted her items. The clerk then prompted me to go ahead of her, WHICH I ASKED TO DO IN THE FIRST PLACE. She weighed my items and I got my big $ 12. OK, so I chalked this first experience up to the fact that maybe the clerk was having a bad day. Today, I went there for the second time, and arrived at 4:40 p.m. When I opened my trunk to take my items out, she yelled out «NO MORE, CLOSED ALREADY» and there was a definite tone of annoyance. No apology and no courtesy to say, «Come back tomorrow; We open at 9:00 a.m.». I have used the recycling facility behind Stater Brothers on Temecula Parkway and have had great experiences on several occasions. I went there on the same day, and although the sign said they closed at 4:30, there was a clerk helping people still there in line. The clerks are friendly and helpful and don’t appear to be annoyed with servicing customers.