Richardson’s Rv Center

BAD MANAGEMENT… It’s really a shame because the sales people are great and one of the managers, Isreal, is Awesome. However, the other active sales manager is an rude, pompous ass! My husband and I were shopping for a trailer for my mom who is a legally disabled, but still very vivacious senior citizen, and we stopped at the Richardson’s RV on Jefferson in Temecula to look at a trailer we thought would be perfect. Our salesman, Pete, was wonderful, answered all our questions, but when we went to begin the paperwork for my mom, we were «confronted» by Mr. Chipman, middle-​management-​poster boy. He was obviously agitated when he walked up to us, and he told us she would have to come in, to which I explained that I understood, but I wanted to have as much done for her as possible beforehand, as she does not handle the heat well and gets very grumpy (which I thought would lighten him up a bit, but only made him angrier). I proceeded to explain that I do, in fact, have power of attorney, and that I also had her pre-​sign the credit application, so I wouldn’t be signing anything for her. I just wanted to begin the process of negotiation/​paperwork, and would bring her down to sign everything when they were ready, but he wanted nothing to do with it (maybe because he would rather negotiate with a senior female?) I’m not sure, but he stormed off and came back shortly later to tell us he didn’t want our business. I was shocked and horrified at the way we were treated. If I was a woman of different heritage or ethnicity, I surely would have had a lawsuit because there was no reason for the way we were treated! Needless to say we left, and went directly over to the Richardson’s in Menifee to file a complaint. The management over there was wonderful, very apologetic and offered us a wonderful deal on the same trailer we were looking at in Temecula. We did all of the pre-​paperwork for my mom and she came down to finalize, everyone was happy. (It ended up being a blessing in disguise!)

I went the the RV show in Pomona… we’ve been looking at travel trailers for almost a year wanting to buy one. I decided to try the RV show… very overwhelming and some great deals. I went on a Saturday and looked at everything. I talked to one of the sales reps from Richardson’s RV center * Erin * she didn’t pressure, just walked and talked. I kind of told her what I was looking into, she gave a little feedback. I went home and thought about it and while other dealers also had some good deals at the show, I went back on Sunday looking for Erin and purchased our first travel trailer. Thank you Erin for your warm customer service. Can’t wait to pick up our trailer. :)

Found a good trailer and walked out with a great deal. These guys work with you.

Mike was very helpful and answered my two million questions with ease. Hope to narrow the search soon and hope to finalize a deal here.

We’d been looking for a 5^th wheel for a few months now… long story short, walked in to this place not expecting to find anything and found thee perfect rig, offered them what we thought they would not take and they did. They treated us beautifully from start to finish, no high pressure sales people, great staff, helpful, friendly, couldn’t have asked for a better experience!