Sprint Store by Wireless Choice

My mom and I both had great experiences with this Sprint store and that was thanks to the great service provided by Kylie! She made the often tedious process of upgrading your cell phone a pleasant experience. Thanks Kylie!

Alex and Jackie stayed past closing time to help ensure my fiancé’s info was mirrored from her last phone. They were very polite, helpful and friendly. Staying after closing hours is a big deal to me. It showed that the customer came first here.

Great spot and helpful easy going employees. Alex and Ashley installed my screen protector and made it a very warm experience. Thanks guys!

this store goes above and beyond for me every time i come in! I will not be going to any other store again! how can people be giving this place a bad reveiw? must be because some people are too hard to please hehe because everyone is always so polite and beyond helpful. you guys are the bomb!

Horrible customer service. After an upgrade, it took me three months to get my account straightened out. They said they would call me when my equipment came in and did not. They lie and play bait and switch with customers, promising one thing then providing another. Read the fine print on big posters. Stay away from this location. They are inept and not caring. Sprint national customer service is managed overseas by people who do not speak english. Do not think that THEY will help you. They will not even understand you and will transfer you from one wrong help desk to another. Be prepared to be on hold for hours and to hear endless excuses. .with deep foreign accents. or your other choice… uneducated, uncaring young people, and managers gone on break.

Horrible i walked in today to upgrade thats right you would of had a sale if you would have acknowledged me! Two people working one was explaining to a 45 yr old what a widget is and the other doing god knows what! No one said ill be right with you or even greeted me no one care that i was gping to upgrade. As i waited 15 min no one said anything to me as i stoop their just waiting so i googled another sprint location and left won’t be back ever!

I went to this store and recieved the most friendliest helpful service i had ever recieved from any sprint store i will allways use this store i am thankful for all the time and help i was given …

Stay away from Wireless Choice altogether! The district manager finally contacted us to try and correct the situation. All she did was call us without any action plan, admit she didn’t know what to do and was unable to correct the mistakes, and then actually called us liars. Really? When Sara has admitted to the things she did. The lack of professionalism and respect clearly starts at the top of this company and works its way down. I asked for her supervisors information to which she said she had none. Really, she owns the company? Well no, of course she doesn’t. I literally had to question her for five minutes just to get that she works for Wireless Choice and they «might» be headquartered in San Diego. I try to look them up and there is no valid contact information for the company whatsoever!!! Hmmmm… Odd, don’t you think? So we are in contact with Sprint again to cancel our account altogether as we have never been treated so poorly by customer service representatives. Save yourselves the hassle. If you are going to stay with Sprint, DO NOT go to a Wireless Choice store. Only go to a Sprint corporate store.

Eh… went in 3 times over the last month. Each time i was helped fast and got all the answers i wanted/​needed. I guess some of the people who are leaving bad comments are just too sensitive. Was helped by Amanda first and then Sarah the next and both were great.

Went in here on a Friday evening. Was in and out within 45 mins! The wife got a new phone plus accessories all due to a knowledgeable and friendly staff! This is place is great!

OMG!!! I was sooo impressed with the level of expertise and customer service i received today for Black Friday. Their specials are incomparable! Giving away free Tvs??? Half priced Galaxy S6s??? Amazing! Sara was ESPECIALLY helpful and knowledgeable. She really made my experience rock. This is my go
To place for all my wireless needs from now on. These guys are rock stars! Don’t walk. Run to this store to get your Black Friday deal!!!

Sooo much better than Verizon. .saved a ton on my bill and my girls got the new iPhone deal! The customer service is top notch! Don’t wait Go check it out.

Came in with the intent of solely upgrading my device, yet I left much happier than ever visiting any sprint stores. I was given phenomenal customer service by Sarah and Jessica, who went above and beyond for what I was expecting. I told them that my bill was higher than desired and they did a review on my bill and suggested a plan better catered towards my family’s needs. Normally going into a Sprint store is a headache due to the amounts of people in the store, so I avoid going in. This store is brand-​new, clean and there is always representatives glad to help you!

This store is AWLFUL!!! The customer service is run horribly and very unprofessional! My husband and I were promised by Sarah (the manager) that we would have phones in by a certain date (she explained all she would need to do is simply drive to a local sprint near by worse case) I found it odd and so did my husband but since she was a manager we figured it was fine. I even drove over the day before we were suppose to be there and AGAIN she confirmed we were all set for the next day. Being that she confirmed everything my husband and I both moved clients around to be available for her the next day (my husband even left work early)… Needless to say Sarah was off that day, our phones were sold, and my husband and I were left with missed work, no phones and situation of «over promising and under delivering»! I spoke to Brice the store manager who was also unhelpful and unapologetic for the situation! He even threatened to cancel the order! You mean the order you already sold to someone else to make a buck??? Come to find out this store is not even a legit sprint store it is a franchised sister store and run by idiots!!! Do not go to this store!!! They will only tell you what you want to hear to make a sale!!! Go to an actual sprint store!!! Once we went to a real sprint store the manger explained all this to us and even told us the promises of free cases and screen protectors were not accurate and would of resulted in a higher bill… Thank God we didn’t end up doing Business with this store!!! Do not go here!!!
My husband actually went in days later and Jess actually told my husband «yeah you’re wife is rude» what kind of sales associate actually says that to her customers!?? Yes I was rude, (never cussed or said anything disrespectful but I most definitely told her how upset I was over our service and experience) any normal customer would of done the same Since our phones were sold and no one cared nor tried to make it right… Jess is so unprofessional and under qualified to work here (first job probably)