Temecula 24 Hour Urgent Care

Had a great experience for a Urgent Care front office staff was really nice. Was told by my insurance no contracted Urgent Care in Temecula went there to pay cash. They asked me to see my insurance card and come to find out they are contracted… PA was very nice and explained everything to my son. Would go back if ever needed

I went to Temecula 24 hour urgent care last night. And I’m not going to lie I was really nervous about going here with all the negative reviews but I didn’t have much of a choice since I didn’t want to go to the ER and they were the only place open past 8pm took my insurance and had the ability to take an x-​ray if I needed one. And let me say I was really impressed with everyone that works there. From the front desk girls to the medical assistant who to me back to the NP and the gentlemen that did my x-​rays. They were all truly amazing! They were passionate, caring, and friendly. I did not feel rushed or as if no one was listening to me. They heard all my concerns and did everything they could to make me feel as if they cared to make and do whatever they could to help. I highly recommend this place

I think this is the first 1 star review I’ve ever written. I really like to write good reviews, especially for local business’s! I came to Temecula 24 Hour Urgent Care after being bitten on the face from a spider. I’m not sure what kind of spider it was, so I was a little nervous. I called Temecula 24 Hour Urgent Care and they told me over the phone that they excepted Kaiser Insurance. When I arrived, I paid them a fee. I don’t remember how much it was and was seen by a doctor for a total of about 30 seconds, He wrote me a prescription and I had to pay for out of pocket and pick up from a local drug store. Some time later, I received a bill from them in the amount of $ 450.00 My insurance would not cover the bill and I had to pay out of pocket for the bill myself. If I had known that would be the case, I just would of gone to a Kaiser emergency room instead. Temecula 24 Hour Urgent Care was not honest and practices shady business tactics, the doctors and staff were okay. So, my only advise is, make sure they take you insurance before going down there.

I have been here quite a few times and my visits have all been great except for one. I especially want to thank Dr. Pete for all his kindness and great skills in doctoring. He listened to me and my concerns and was great with prescribing me something that helped me get better. I have seen Dr. Pete several times and he has always been amazing. There is also a fantastic nurse named Rachel who was also very kind and she gives a terrific shot. LOL Didn’t even feel the needle and normally I do. They are both great and I have met several other doctors and PA’s who have also been very sweet and helpful.
I have only had one bad experience here with a male PA named Dana. He was not kind and he was somewhat aggressive all because I was trying to share with him about what medicine had worked in the past for me. Sadly he left derogatory remarks on my medical records their at that urgent care which was so unfair. It was PA Dana’s first time ever even seeing me, and I was only trying to familiarize with some of my medical history.

I’ve been here for almost an hour, no one ahead of me, and all this time I’ve been waiting to be «checked in». They had all my paperwork 50 minutes ago, AND I’m a returning patient!
While waiting I can hear «we’re not contracted with xyz insurance company» being said on the phone over and over again. No surprise, they’re not contracted with mine either!

Very unprofessional, unorganized, and lacks common medical knowledge. Would rather be in pain and diagnose myself than deal with this circus. And no point in appointment. You will wait at least an hour anyway.

I walked in to this place with a severe sore through
The wait was 2 hours, at 2am only 2 people ahead of me. I was called in and tested positive for strep throat the nurse prescribed a powerful antibiotic and after 30 minutes of taking it i shit my self in bed, and on my way back to this place, i told them the antibiotic was so strong i shit my self i was so embarrassed.
I told them i was a cash client on a low-​budget and needed some kind of help or the money back for prescribing something so horrible.
The man talking to me asked me if i have internet service in my house, i was very sore with a bad fever and couldn’t think properly I said yes I do, then he tells me if you can afford Internet you can also afford medication so now I need to ask you to leave my clinic, i said to him i would like to speak to a manager or the owner, he answered i am the owner! With a bad attitude and he kicked me out in front of all the patient’s it was the most embarrassing moment of my life.
At that moment I needed help I could barely drive back to a different hospital I will never forget that horrible experience in that place, the owner is a true Cave Man!
That only wants to profit any way he can.

This place is GREAT. Spoke to them on the phone prior to going in, they provided me with the wait time with out my request! I think that’s great. I got there about 6:15 this morning and the wait was less than 30 minutes! Absolutely no one was there! Staff was amazing! Really nice people! The building was clean I noticed as I walked down the hallway into my room, I think that’s great considering it’s an urgent care! I would absolutely recommend! And they accept IEHP, not sure of others. Maybe call to find out? I’m sure they’ll be willing to answer any questions you may have!!!

This place took my insurance card to the back, scanned it, came back out to tell me and my girlfriend «we don’t accept your insurance — if you want to be seen by a doctor you need to pay the $ 85 non insurance price» I had an infection and needed antibiotics so out of urgency and help I paid instead of waiting for an appointment.
Now I see they BILLED MY INSURANCE TWICE for ONE VISIT and charged me NON INSURANCE PRICE — I called them and told them, I have been hung up on as well — UNPROFESSIONAL, RUDE, AND I WOULD SAY ABUSIVE PEOPLE AND STAFF — YOU’RE BETTER TO GO SOMEWHERE ELSE, RUN

FRAUD!!! I called them, before driving 20 miles, to confirm that the visit cost was only $ 85 because I didn’t have insurance at the time. They said yes, so I went because I had a bad case of hives. I saw the doctor, paid an extra $ 68 for a shot. Today I get a BILL for $ 396!!! I am beyond furious!!!

After a complete year, I was given notice that I owed $ 50 which included fees of 30. I do not understand how their billing process works and when I call to get a breakdown of my bill, I was told to be quiet. These guys are crooks the bottom line is, my services only cost $ 70 without insurance. They build my insurance 200 or more plus I paid a $ 20 coinsurance. This right here is a clear example of how shity Urgent Care of Temecula is. Not to mention the missed diagnosis of herpetic dendrite, that could have caused me to go blind. The lack of experience in customer service is outrageous, I highly recommend that you find a better care provider.

I was seen by D. Hale Physician Assistant. I came in for a cough that was aggravating my asthma and fevers. Mr. Hale was kind and explained all that was happening with my phlegm, although I am a mother of 3 boys and am all to familiar with such things. He also ordered an unnecessary strep test. I have lived long enough to know that this was not strep. It was of course negative. He basically told me that half of Murrieta was suffering with the same symptoms and I was through the worst of it. He prescribed an inhaler and cough medicine. I took my son the same day to his pediatrician and he was prescribed steroids and antibiotics. My son recovered quickly and I am still struggling to breathe. I tried to call and ask that they call in something similar to what helped my son. They told me I would have to be seen again which means paying all over again for something I already paid for.
It is important to get more of a history on a patient as opposed to lumping everyone together with a one size fits all treatment. This location and hours are convenient but the actual treatment is subpar. A person with a history of asthma is bound to have a more difficult time fighting off a respiratory illness. Taking that into consideration, they could have given me the antibiotic and asked that I hold off on filling it for a few days, to see if my body would recover on its own. If not, I would not have to waste time and money on a return visit.

Update: 12/​21/​2015 The person that is in charge of their social media presence got in contact with me last week. And when i called because I got another call from the IVR system, when I called back things went a lot smoother, the person was able to quickly look up my info and confirm my payment, she apologized for the erroneous calls. I appreciate 24 hour trying to make this right.
Original kept to keep context of update.
Be wary, if you have to go here, opt to pay cash. They bill insurance wayyyyy too much and you sign a form informing you are responsible if they do not capture at the rate they bill the insurance. So in addition to your copay you can expect a nice 90-​???$ bill. They don’t give you a receipt at time of discharge, so you find this nice surprise about 2 months after you have service. In addition billing department either does not know how to work
or does not know how to reconcile, I would call this incompetence. either way owner of this establishment is probably cheap and probably doesn’t pay much but likes to gouge people when they need care.
By the way, had they said, you know what pay the cash rate I would of done it and been paid in full that day. It still is OK for what the rate is, I did not find the service window to be particularly fast and it seemed dead for the time it was.
I overpaid intentionally so they will have to spend a swipe fee to credit my account 0.12 which i will be calling them in a month if i don’t receive a credit on my card or check in the mail for the amount owed to me. (Swipe fees for credit cards are usually a percentage of the bill, credits also cary an origination fee, i will pay the bill but I wont be happy about it).
I get a call saying i am past due on my account (paid last week). I give them my info, and I have to find the proof that I paid for it. I gave them a TX number and she wants the date? I seriously am aghast that people are this out of touch with how proper billing systems should work.
Seriously, a trip to the ER would of been cheaper. i will not be visiting this Actue care provider again and informing friends in the area to avoid if possible.
On a positive note the PA i saw did seem to know what she was doing. Other than that, it needs to improve ten fold, before I step foot in there again.
In addition, I would be wary of 5 star reviews that sound like sales pitches and only have 1 review or review companies under the same parent company. I am under the opinion that some of these reviews are plants.

Never go here again they don’t take MEDICARE and they don’t return phone calls with any information.
They received a check from my insurance which we had already paid cash for the service and never called to let me know they received it.

This is probably my fifth time coming to this urgent care and each time I am helped efficiently and professionally. The staff in the front are great at keeping people updated on how long things should take and there is plenty to entertain children while you wait.
If you need urgent care at any time, these folks will take good care of you.

Had a lingering respiratory infection that likely needed antibiotics just to clear up. Nothing major but I diddnt want to wait until the morning to get on it. Called first to see if they could help me out at around 11pm and the lady I spoke to on the phone was very nice and let me know that they would have to take a look at me but there shouldn’t be a problem.
Drove from oceanside near the back gate to Temecula and got there just after midnight and feeling pretty wiped out. The office is easy to find right off the highway and parking was copious. I was also the only patient there.
The younger gentleman behind the counter was pretty rude frankly and could not have smiled if a gun was to his head. Physically incapable. That was a little off putting honestly but I was already there. Told me they did not accept my insurance and asked if I had a different insurance I could use (who has multiple insurance providers?). And wasn’t very friendly about anything. $ 75 out of pocket but I had to do it.
Oh well.
The wait was brief since I was the only one there and Mr Smiley the receptionist calls me back to get on the scale and the thought popped into my head how much he reminded me of a butcher sizing up a cow before slaughter because of his demeanor-​not pleasant but in the brief time I had been there I expected nothing less-​which is still not a good thing.
Dr Kassandra MacPherson came in to see me straight away and listened to my health concern, she checked me out briefly but efficiently and prescribed be a short-​burst antibiotic and an inhaler to open the lungs up because of my medical history. She was informative, efficient, and kind-​which is everything you want from a 24 hour clinic. I don’t know why everyone complains about only being seen for five minutes. The whole point is to go in with your concern, get looked at, get a professional opinion and if needed a prescription, and be on your merry way.
I was going to give the place three stars because the guy at the front desk last night was so off-​putting with his attitude but I’m giving it the benefit of the doubt and because Dr K was so quick and helpful, I feel the trip was worth it.

Don’t waste your time here. I was incredibly disappointed in the front desk staff who all seemed to go to lunch when I got there. Walking around with food plates, disgusting and unprofessional.
Had a pinched nerve and just needed to be seen by a dr. Went in at noon and wasn’t seen for about 2.5 hrs. I think they just forgot me in the back room. It was awful! Once I came out and was asking if I would be seen soon all of a sudden a doctor could see me.
I do have to say staff talking about their personal life as you are walking through the halls and they are all just leaning on the walls chitty chatting is highly unprofessional. Glad I had to deal with this experience before needing an urgent care for my children! Will not ever go back there!

I have to agree with some of the other reviewers here. I went in at midnight.
The doctor in charge diagnosed me with a viral infection.
I went to see an eye doctor later on today since my eyes were hurting and since I had discharge in my eyes for the last few days. I wasn’t sure if it was related. This doctor however diagnosed me with a bacterial infection and not a viral one. She said that a viral infection would result in teary eyes whereas if I had a lot of mucus which I do and discharge that it was an indication for a bacterial infection. In addition my ear was clogged which I had mentioned to the doctor at the Urgent care. She had looked at it but didn’t say anything about it. This eye doctor, I had asked her, wasn’t able to prescribe me antibiotics for my sore throat or prescribe me an inhaler (I assume that it had to do with her specialty) so I called back the Urgent Care and told them about my situation.
Now I understand that they can’t issue me a prescription for the antibiotic since they diagnosed me with a viral infection. However just faxing over a prescription to the pharmacy for an inhaler based on the same condition that I was seen a few hours ago shouldn’t be a problem. It’s not based on a different indication. It’s still the same. I just need an inhaler to be able to breathe better. Instead they said my option among others was to go see my regular provider or to come back for another office visit and pay the office fee (just to get a prescription for the «same indication» I was seen a few hours ago. No thanks. I am really done with them. Never going back! I rather go to i-​Care Urgent Care off Clinton Keith or to another 24 hr Urgent care next time.

The rudest bunch of b!+#$#$ at the reception desk.
I hurt my back pretty bad and can hardly move, can’t even sit.
Upon arriving the first one acts as if she’s being put out by my being there, proceeds very rudely that I may end up paying because I’m out of network for my insurance. I said ok. She puts a lap top in front of me and tells me to sign in, which I also signed in in a clipboard. I told her I can’t sit down due to a back injury and tells me I can use the counter I just needed to move down. So I did and the other one says, you can sta. d anywhere but here. Well I needed to lean, my back was in excruciating pain. The lightest movement causes a pain to shoot through my spine.
I really didn’t want to be talked to as if I were garbage. I rarely visit a doctor, I have to be pretty bad off if I’m going in. So their nastiness was not good timing.
I don’t appreciate the way they handle their conversation with patients. So not go here!

If I could give this place zero stars I would!
They are motivated by one thing… making money.
I needed a refill on a medication that they had prescribed three weeks ago and they refused, insisting I come in for another visit.
Eddie Gomez was the person in charge and his intransigence was perceived by me as a power trip and a total lack of wanting to be of service to the patient. He was rude and flagrantly disregarded a simple question.
Do not come to his shabby excuse for a medical center if you would like any kind of real patient-​centered care.