Verizon

I met with Jesse at the store yesterday to exchange out my iPhone 5s with a new 6s — not only was he incredibly knowledgeable but super efficient, friendly and knew exactly what he was doing. Everything went so smoothly and I cannot thank him enough for his courtesy and efficiency!

I was expecting to be annoyed and held up at this store for a long time. This was not the case. I came in with my Daughter In Law to check on an upgrade for her phone. James assisted us, he was very efficient and nice. She came out with a new phone with some extras, easy peasy.

What a rip off!!! These are the worse people in the world. They are so rude in this location especially the guy name Chris or Christopher I think. About two months ago they sold me a life time/​unlimited glass screen protection for my iPhone 6, I paid $ 80 and they said I can come at anytime to this location or with in this zip code (10 or 15 miles radius) and change it to a new glass screen protection whenever my screen cracks. They even got my phones serial number to make sure I do not bring in some other phone and claim it to be mine I guess. They also told me to keep the screen on the phone when it cracks and when I come in to change it they will take it off themselves (which also will proof that I didn’t lie that my screen is cracked) I thought that was very accusing and cheap, yet I said no problem I can do that. The guy also took my phone number, my address and my email to keep me on file. Wow! I said… this is a serious purchase. He said they need that to look me up when I come in next time to change my screen. So, 2 month passed and I came in today and I was told that I am saying ridiculous things and that I have to deal directly thru manufacture of the glass screen protection. They said: «we will not help you and you are not in our system and you should leave»
I was shocked and was speechless about their customer service. In order to try to help me and see what else I can buy there to make them more money they basically kicked me out and I was very sad for people like this do exist.
This business should not sell something to people by lying or by doing false advertising. Please be aware that anything they will try to sell to you has a hidden secret to it. I would like for this place to close down for such customer service. If they treat our town like this, we will all be always unhappy.
I could go on about this, but I hope my point was clear and thumbs down all the way to the floor for the manager of this location for letting his/​her employees treat the customers in such a horrible way and for doing false advertisement.
I would never ever ever recommend this business to anyone and I would never come back here.
AT&T would never threat me like this, they always make sure I am happy and satisfied customer.

Went in to get a new phone. I really like the cell service they have and my phone is great. There customer service isn’t any good though, just there to take the money for your phone.
I asked my rep to see if there is a better phone plan for me because I have been going over my data. He assured me that I was on the best plan and just sold me the phone. When I went to fix. My bill a couple days later I found out that there was a plan that would give me the data I needed for 50 dollars less a month on the website. How does no one at Verizon know there plans?
Any ways, advice from me would be to spend time doing research online before you go in cause they are really just cashiers, not sales people.

I walked to this store to get my second line, I have ATT but don’t have a good reception at home, I get 2 bar sometimes 3. I told them the only reason I want o get the second line because I need full bar reception at my house. They checked my address and they said they have a full bar in my area. I got the line came home and no reception only one bar!!! I went back they changed the SIM card and said it could be a Sim problem came home same thing. I called them to cancel and refund my money they said no refund. Wtf. I had ATT no reason to get Verizon with no reception. Please be honest with your customer

I really messed up on transferring the information from my old phone to a new phone. I had to bring my phone into Verizon. Thank heaven for Janel!!. She was extremely professional and was very patient in rectifying my mistake and correcting the problem. My experience with nothing but a five-​star experience

Very disappointed that I spent over 45 minutes here to get a SIM card for my phone to used while in the USA and they never could get it working. There really didn’t seem to be one person who knew anything about setting up a phone from a different country. They did give me a refund for my plan that I purchased. I went to another carrier and was all set up in 3 mins.

Great service by Wilber! He took the extra time to explain the best possible way for me to change from art and save a ton of money! Go see him if you want to save money.

I went in looking at other options from my service from a prepaid mobile service that wasn’t satisfying me. Man named Bryan took care of me and did a great job. I could immediately feel that he was being honest in trying to help me with my situation. Good honest people their including a salesman named Eric that was very nice who i talked to while my new iPhone was being set up by Bryan. Definitely will spread the word to friends/​family to go there if they’re interest in Verizon wireless.

Christopher helped us out today! Came in for an upgrade & he answered all our questions quickly & easy enough for us to understand! He made the whole process painless! If we need to come to Verizon this will be the store! Thanks Christopher!

If you’re looking for great service go see Idrees! He was very polite and made sure we got what we needed. The store was clean and inviting with music playing. We didn’t have to wait to get a new phone/​accessories.

This verizon store is absolutely amazing in its customer service. They always try to give you the best deadl possible and are on your side!

So happy with my experience in store today.
I was helped by an awesome guy named Idrees.
He showed much interest in my issue and was eager to help me get a new phone. Idrees answered all the questions I had (and I had many) and he suggested other options as well.
Great customer service!

Failed on the first impression for this store! Went in because hubby’s phone broke and customer service looked irritated as he gave us a file claim card, didn’t even bother standing up straight. I was asking about the More Everything/​Edge plan and I couldn’t say anything further coz its painted all over his face that he is irritated and not interested in dealing with us further. Uhmm dude it’s your job to answer questions and you have this look on your face that since we’re not buying anything, we better get lost! We are Verizon subscribers and that’s how you treat us?! Hope the other store in town will be better.

The salesman named Marc has kept several key pieces of information from us.
1. He signed us up with an Edge phone when he knew we wanted that line to assume liability. Afterwards, calling 611 we found out you cannot assume liability on an Edge phone account.
2. He offered to give us a military discount by using a spouse ID card. I checked with 611; this is not possible. He gave false information I think to just get me out of the store.
3. We received a $ 150 credit for porting over a number. Again, Marc knew we wanted to do the AOL. You cannot receive the $ 150 credit if you do AOL. You must wait for the credit to apply and then change. This credit will take 2 – 3 cycles.
Regarding point 1:
The AOL people told me I could return the phone, transfer the account, then buy back the same phone. I went back to the store. Marc did not want to do the return and instead suggested point 2 above.
DO NOT DEAL WITH MARC at this location. He does not deserve your business with the way he operates.
We should have gotten a clue when, as we were being helped, a couple walked in and Marc mumbled that that couple came in too often and should just go home.
He is not service oriented. He only wants his commission and will lie outright to you. If his lies were out of ignorance, he made no effort to correct his mistakes.

I have gone into this Verizon for the same issue about seven times. I am on the phone waiting for a Verizon operator looking at the Verizon storefront. I can’t go in, because I know they can’t seem to help me.

Great customer susie was very helpful in helping me with transferring over my phone wonderful store great customer service thank you

Angelo S is awsome he help me and my family sign up for new phone service and get new phones and was verry nice and helpfull make sure to ask for Angelo when your vist next!

I’ve been with Verizon for about 20 years and I’ve never had a bad experience until i stepped into this store. Being a loyal customer for so long I would think that they would help me resolve my issue. The manager couldn’t even help me.
Was very upset. May even consider switching providers.

Considering this is the only corporate Verizon store in the area, it’s always been my go-​to place.
And since some of the staff has been around for a long time, it’s nice to know the staff here does know what they’re talking about.
Personally, I think that their sales and customer people are okay, but their service/​technical are the ones that I think Joe is also writing about. It’s not that they’re NOT helpful, but they definitely do give you the run around sometimes. Over the past 8 years, I’ve brought multiple phones in (including 3 terrible enV’s) and it’s always the same story about it’s something that we’re doing wrong, it’s not the phone, but we could certainly talk to somebody about buying a new phone.
On a more positive note though, I will give Verizon props for now proving a trade-​in program that allowed me to trade in my iPhone 4 last night for a new 4S. But if you still haven’t heard about it, please note that Verizon does now implement a $ 30 «upgrade fee» and does not waive it.