Vivint Solar

I must admit my review was bias therefore must be updated. The company as a whole is legit. Some sales people are straight spastic liars. (It happens everywhere) Customer service is non existent, and forget monitoring your system month by month. In this case I think they are just poorly trained and hired to generate leads by knocking till they are burned out, therefore generating warm leads for the manager to go close. Basically all the employees are sub contractors without work comp that work on a draw (so for free) most are glorified canvassing reps without solar skills. The ones that know things move on.

Jacob at Vivint is very helpful. This company is saving me a lot of money on power. They were able to put a really nice system on my roof (looks better than all my neighbors) and do it without affecting my credit or putting a lien on my house. Love it. Highly recommended.

Overall a good experience and I am saving lots of money. I’ve gone from a $ 550 to $ 200 July bill. Austin Clinger was my salesperson and was straight up with me. I knew what I was getting into from the get go. He even suprised me by giving me $ 100 for a referral for a neighbor. I had no clue. Installers and electricians were done in a couple of days. The big issue was with corporate making the local appointments. They got it wrong 5 times. Appointments are now done at the local level. Even after the mess ups, they still made it within the time window I was given. After all the headaches, I am pleased. The company listened to my complaints and did a decent job of fixng the issues. Kudos to Austin.

They take forever to finish their installation.

Carlos Nieto Walked us through every step of the process, we were we’ll I aware of every step and the savings we would get .
We are extremely happy with the service provided and would recommend Carlos to our closest friends.

Maeli Merrill was amazing I am so pleased, so happy that I chose Vivint Solar Power. I didn’t have to pay a dime and I never will. I literally am saving half on my power bill so excited thank you so much Maeli for knocking on my door. I do not know if I could have afforded this summer’s power bill. If I didn’t make the switch. Thank you Vivint solar Power for all you do. For our protection of our planet. To those that do not understand how Vivint works, and anyone working with Maeli and her team, you will be so impressed with her knowledge, how dedicated and honest she is and on-​point. They have to run the system through everyone first, it takes a little time but it is so worth it. Edison, the city, and if you have an HOA, but I didn’t have the HOA so it was real fast for me. thanks again. They will tell you everything upfront, no surprises in the end. I love that about Maeli, she made sure I understood everything. I
Carrie C.

Dan Fine was our Vivint Solar rep. who thoroughly explained every detail to me and my wife about their service. He was very patient with all of our questions and answered them very honestly. Everything was done in a timely manner as he said it would be and our solar panels are installed and they look amazing. All of this was done in less than 30 days. We are very satisfied and would recommend Daniel Fine and Vivint Solar. We looked at many other solar programs and this one really stood out because you don’t pay anything out of pocket and you pay less for your electrity. It is a win, win situation.

GREAT COMPANY! — Every question I had about the installation and process happened exactly the way my sales rep Bryce explained. After reading the reviews it seems to me that some times people deal with a bad apples within a company sometimes and I’m sure the company doesn’t stand by it either.
Bryce was very profession and was not pushy at all, he really seemed to know his stuff when it came to Vivint and all the different option to getting solar. After doing a ton of research I feel Vivint is the best bang for my buck since I’m not paying anything and just buying cheaper power! Plus my neighbors who have had it longer than me have been very pleased with the process as well!
I’ll re post if anything changes! So far so good! VERY PLEASED

Run the opposite way when you see them coming or sick your dog on them. LIES LIES LIES. I should have heeded all the warnings I was given.
I am submitting my review for the Southwest Riverside County area. At first it all seemed great (that is a mirage) sales pitch that Greg gave us. We started the process to have our panels installed in May.
It then took a few weeks for plans to be drawn up to let me know what the panels would look like on our house and get the HOA approval, then submit for permits, this was June 13^th. At that time they reviewed by current electricity bill and I was then told that they would be contacting SCE to get my monthly average, I was sure to make them aware that we were getting a pool installed and that they would need to make adjustments for that, that my electricity usage would then be increasing. I assured by Greg that it would be figured in. They first showed me plans for 27 panels I was ok with that. Thinking that Greg has my best interest at heart I trusted him.
The first week of August I contacted Greg the salesperson and left a voicemail (which he never called back) I also called their customer service to find out what was happening with the install, I was then told that they had not received back permit approval yet. I then contact the county to see what the hold up was and to see if I could expedite anything, come to find out the permits were approved 4 days prior to me placing my call. I then call Vivint to see what is going on and I then find out that only once a week they get updates on new permits approved. I then schedule my install.
Install date is set for Aug. 13^th, the crew gets to me house and show me plans that I have never seen before. Adding an additional panel, mind you these are not the plans I approved now the plans that were submitted to my HOA for approval. Woohoo I got one additional panel! I gave the guys permission to use the «new» plans, little did I know I would be needing that additional panel. You see I needed that additional panel because I was told by GREG that I would be getting enough panels to cover 110% of my energy costs, which I thought I was. you see I discovered the Vivint did not do accurate averages of how much electricity I use. On a monthly average I use about 1050KWH of power (without my freshly installed pool) well Vivint has decided that the 28 panels on my house are only going to generate 864KWH of power, not even close to the 110% I was told by Greg I would be getting. So no matter what I will have to use the power from SCE to power my home because I was intentionally duped.
So install comes and goes. At the time of install I was told by the installers that electrician shortly would follow, yeah 2 weeks later after I had to call and set up the appointment. Lets see here I had made all the phone calls to their customer service department, they never once called me during the entire process to set up appointments for anything.
So finally everything is up and running (I thought) finally. As I monitor my bill with SCE I see we are using alot more power than we should be because we have panels, come to find out that 4 days after I flipped the switch to turn my system on, there is now a problem. There is a problem with my bridges, so here I go again and I have to call them to find out what is wrong (I thought they were monitoring my system) with my system. I get the only saving grace customer service person on the phone from Envoy her name is Stephanie and she walks me through some troubleshooting steps to see if we can get the bridges to work, well it didn’t work. So here I go again had to have a service out for a fix, 1 week after I was to e up and running, guess what that entire time I was doing, USING SCE POWER!
I was told so many lies by the salesperson, what makes me so mad is that he did it in front of a new salesperson who he was training (Mike.)
Lie #1 I’ll walk you through every step, I will be here when you install.
Never seen him again nor spoke to him again after first (wrong) plans were submitted June 13^th.
Lie #2 Your solar panels still generate power when it is cloudy as it uses UV rays.
I was told this by the salesperson in front of his trainee Mike.
Lie #3 You’ll be getting enough panels on your home to generate 110% of your monthly power.
I am only getting about 75% of the power promised, without the cost of new pool figured in.
Lie #4 You’ll see credits from SCE since you won’t be using as much power that your generating, so when you see that go ahead and turn your AC down to use that credit up.
Refer back to Lie #3. I will indeed have a bill with SCE and Vivint since they did not put enough panels on my house. I have heard horror stories from friends that have gotten $ 8000.00 bills from SCE because their solar company misled them. I monitor my bill through SCE and my usage from Vivint.
3 STRIKES AND YOUR OUT! I can not say enough about the poor customer service offered to me by the salesperson.

This company is horrible, their salesmen lie about every aspect of your installation. Avoid at all costs. Once you finally get your system, expect to pay more than you were paying before you went solar. You get no web support. You cannot access your account to determine what your system is producing even though your salesman will tell you have web access. They do not respond to inquiries, they do not show up when they say they are going to be there. Just plain terrible customer service and support.