Williams-Sonoma

Shannon was great and has made me a customer for life. I went in looking for a juicer and she was very helpful. She showed me all of the models and I chose a Hurom Elite. We ordered it online because there wasn’t one in stock and when it arrived to my house it was damaged. I called and Shannon told me to come in and she would send it back for me. I asked if she could expedite it and she said she couldn’t but offered to let me borrow one of the models she used as a demo in the store until mine arrived. It was a different model but because I had already bought so much produce that I didn’t want to go to waste, I accepted her kind offer. I brought it home and used it for a week while a new Hurom was being shipped to me. When it arrived I noticed that it didn’t really compare to the Kuvings model I was allowed to borrow. I went back into the store a week later to buy a mandoline and Shannon remembered me by name and asked me how the juicer was. I told her that the juice output was very low and she offered to send it back for me (again) and order me another model. The thing is I wasn’t going to complain about my model but I really was disappointed with it and when she let offered to exchange it for the model I liked, it really made my day. I wasn’t expecting that. She went above and beyond to make sure I was satisfied with my purchases, remembered my name and even let me borrow one of their juicers — something she definitely didn’t have to do but I’m glad she did because now I have a juicer I won’t regret spending so much money on.

I love this store. Many a book, sauce, gadget has been purchased from this particular store. Today we went in looking for a juicer. We have hundreds of oranges on our trees at home, and there’s only so many you can give away, so we are going to make juice and orange marmalade. The lady that helped us decide on the Breville was very knowledgeable about each juicer. I have nothing but good experiences at this store.

Really nice store for your kitchen needs. High quality and slightly overpriced. If you buy here, either shop the sales or your bank account is 8 figures and it really doesn’t matter. There are other retailers with the same merchandise for considerably less. I’m not cheap, but I am frugal when it comes to buying something that is an investment.
The staff here is… different. Sometimes you run into someone pleasant, simply asks if they can help and let them know if I need anything, and others… well they shouldn’t be in retail. The friendly and inviting part they’re missing.

Serious customer service issues. I came in here with my friend and little sister. We browsed the store and walked to the front to browse the mugs. As soon as we stepped in front of the coffee machine a VERY rude women (with an awful hair cut may I add) in her forties immediately came up to us asking if we had any questions. My sister asked if they had hot chocolate and she said, «No, any questions about the coffee machine?» Once again very condescendingly for about the fourth time. She made our experience so awkward and hovered over us the whole time. If you’re trying to help customers hovering them and being rude isn’t very accommodating. Obviously she thought we weren’t buying anything and decided to make the atmosphere so unenjoyable. When we checked out she was very short and rude and even more so when I said I didn’t want to give my email. Um, no thanks I’m not giving you an email with your attitude! Made my experience so annoyed in the end as I love browsing in there.

This place has it all and top quality taboot! My dad loves the All Clad line and my husband favors the Shun knives so this place is my go to for gifts! They have complimentary gift wrap for your items. I can’t help but roam through the store daydreaming about winning the lottery so I can stick my house from floor to ceiling with William Sonoma items!

This is the way customer service should be!!! Me and my sister just wanted to browse around and look for some appliances… We really had no intentions on buying that day. Then the best time I’ve had in a home appliance store began! RICHARD came over to show us how the coffee machine worked, and he made both me and my sister a cup of coffee exactly how we wanted it. We laughed the whole time and he had great energy! It was like hanging out with a best friend we hadn’t seen in awhile. He was very attentive, answered all our questions, and was very knowledgable. And since me and my sister had such a great time, we both plan on buying all of our appliances from here! Businesses take a que from Richard, just because we are not buying anything that day doesn’t mean we are not future clients. Thank you Richard:) can’t wait to see you soon!

The staff are always helpful when I want to order an item online that they don’t carry in the store, etc. I’m usually shopping for sale items, gifts, or their Gold Touch bakeware. If you put yourself on their mailing list, you’ll be bombarded with 3 – 4 catalogs weekly.

Very friendly staff, Paula has always been helpful every time I come in. I usually go for the sale items, which are usually right when you walk in. Great place to slowly add or replace your cheap cookware and/​or cooking tools. Everything is good quality.

I was so disappointed with how they treated me and my elder mom. They treated us so badly!
We walked around the store looking at products and I explained a few things to my mom. Their employees followed us. And interrupted me every chance they could. How many times must I say, no thank you. I know what I am looking at and how to use it. I could do their job much better then them!
Frankly I feel like I was being treated like a minority –with racism. I am american but I speak more languages them all of them put together!
I will never return. I will never again buy William Sonoma products.

I absolutely love to cook and with that comes my love for kitchen gadgets. In fact, I can tell you that when I first moved into my house, my kitchen was fully equipped than the rest of the house.
I love that Williams Sonoma also offers classes, such as cooking classes, vanilla tasting classes, and classes to prepare you for the holidays. It’s usually on Sundays, which helps since most of us are too occupied with our lives to make it to the weekday ones.
I come here a lot and oogle at all the new gadgets. I got my husband a Nespresso machine from here so I like to come in to see if there’s any new flavors or gadgets to go with the nespresso machine.
We came in here this past weekend for some spices for our apple cider. William Sonoma sells a mulling spice that you can use in your apple cider as well as in wine. I also bought a big contain of cinnamon sticks here since I love the container and can be reused. They had the unfiltered apple cider for $ 22, making about a gallon but I decided to just juice my own apple cider instead.
The staff were making croissants and offered me some, it was to die for. I love that they inspire us cooks to bake like that.
You have the option of having your receipt emailed to you so you can save some paper. Personally, I prefer it that way. Of course asking for the catalog is also dangerous, it seems like I’ll be back here to spend quite a bit more money for Thanksgiving baking.

I rarely ever visit a Williams Sonoma because they are ridiculously overpriced. However, one of my co-​workers wanted me to try out some coffee. I was looking for a new coffee/​espresso machine, so she thought I’d like the Nespresso machine. The lady seemed standoffish, unwilling to help, and she had a negative persona about her. She cracked a smile towards the end of the conversation, but it just felt cold. Not sure what her problem was. This is the second time I’ve come in this store and they’ve been standoffish. Just a dose of reality for anyone that works there… You work in retail. You work in Temecula (not Beverly Hills). Remember where you are. No need to be uppity. I’m sure I have far more buying power than any of these snooty wannabes.

Great selection of a wide variety of cooking products from utensils to actual ingredients. Williams Sonoma is a one stop shop for all your gourmet culinary needs. The website if even more vast. Whenever I need something for kitchen, this is where I go.

I visited the store Friday march the 1^st. My sister was looking at a vitamix blender. I mentioned to her that I had purchased one on Craigslist, just then a saleswoman asked me if it was stolen!
Talk about rude and racist comment. Maybe the salespeople aren’t used to Hispanics coming into the store especially since it seems empty all the time.
Anyways if your looking to throw away good money come here. Now if your looking to get more bang for your buck shop on Craigslist free online classifieds!!! I saved 50% off that vitamix blender and it was brand new!
Peace…

One of the worst places to be if you love to cook and have a few bucks of disposable income. They sell $ 30 vegetable peelers, and the crazy thing is that you’ll actually try to reason with yourself to BUY that thing knowing full well that you have 2 peelers at home already. By they way, they also sell cheaper peelers too.
Whenever I’m here, I’m always looking for deals on copper cookware. It’s rarely on sale to begin with at any of their locations, and I’ve never come across a markdown here yet. But that’s not the only thing I look for.
The store is just a great place to browse. I try my best to keep my visits short. My last actual purchase was of a set of Star Wars cooking utensils. I’m never going to cook with them, but they do satisfy the inner nerd in me.
This is a great spot to find gifts for co-​workers and relatives. There are some premium gift sets to be had here. I’m thinking of purchasing an Italian Food gift set for my boss.
Or maybe a bay leaf wreath…

In terms of customer service, this location is the POLAR OPPOSITE of the Rancho Cucamonga store, that is to say their customer service was fantastic. I honestly think we were asked like four times by four different people if we had any questions, etc. The staff was overly knowledgeable about their products. I love staff that actually care about the products they sell, it definately shows. They had a fabulous little cooking demo that had just wrapped up and we got to sample some great marmalades while we were walking around doing our normal kitchen gadget lust session that goes on whenever we walk into any Williams and Sonoma.
We ended up with an awesome new All Clad measuring cup and measuring spoon set and walked out happy campers and not bent out of shape like we have when leaving the Rancho Cucamonga store.