ADT Security Services, Inc.

Wish I could give this company negative stars! Do NOT subscribe to this service. Zero customer service e after you have it installed!
Zero help if you call online-​they wanted me to hire a handyman to fix the problem!
Unbelievable!
Well, so Andrew chose to reply in such a way that I cannot get in touch with him.
Alarm went off yet again tonight. If I had some way of contacting ««Andrew» rather than vice versa, perhaps he could help. Such is so called customer service with ADT.
Andrew. Call me. I need your assistance.

I have been with ADT for a little over 8 months now and it’s been going well until I decided to order cameras to add on to my house. Over the phone the order process was ok then the install day came the technician called 30 minutes prior to the appointment everything seamed ok I told him someone would be here when he arrived. Then I get a call back from the technician about 45 minutes later to inform me that I myself had to be there to sign a contract before he started the job. Really? Ok sorry I wasn’t informed I had to be there but just someone over the age of 18 with access to the home.
No problem he said we can reschedule you for later today if that works yes I say what time? He said he would call back and let me know so he did about 10 minutes later how’s Between 12 – 3 I say fine I will leave work early and meet you then. I leave my job early 4 ½ hours early drive 25 miles back home just to wait, and wait. Finally 1:45 I get a call from ATD telling me they can’t make it and want to reschedule me two weeks later and also during work hours yep you guessed it 12 – 3 gtfoh now I’m out 4 ½ hours of pay from leaving work early and now they want to try this bs with me again? No thanks cancelled install and now I wish I could cancel this contract not a happy customer.

UPDATE: To get out of my contract, it’s only $ 1,470. They’re going to send a new technician out to see if he can fix the alarm system. The earliest they can get here is in six days. The visit will be during the day, so I get to miss more work. This company should be investigated by Congress.
UPDATE 2: I’ve reached out to my fire department to get their opinion on the install that I’ve posted a picture of. I can’t imagine this is up to code.
My experience has been very negative. I’m writing this review at 3:00 AM when I should be sleeping. Instead, I am awake because the alarm system started beeping and wouldn’t stop until I powered the system down. This has happened more than once this week. ADT said they would have someone out in 3.5 weeks to repair the system. Merry Christmas.
I had the alarm system installed two years ago. Fortunately I never had any home security issues in that time. November 2015 they had to update my alarm system, because it was going to be out of date soon. The technician who came to our home was nice enough. He was also pushing his multilevel marketing side «business.» I certainly didn’t appreciate that. It took about 4.5 hours to upgrade our system. A little over the time they said it would take. Very acceptable from my perspective.
The new hardware for the ADT system is a visual eyesore. The older system was smaller and vastly more subtle. The power part is hooked up to the nearest outlet. There is also some other box installed next to that. Because we don’t have an outlet in our closet, it’s installed on the outside of our homes closet. That assembly is composed of a medium sized surge protector that has a red light for power. Next to that is another box mounted to the wall. I am not pleased with the new larger assembly, and red light it emits. The mounting job they did with the new hardware uses zip ties for some of it. Sadly it’s not tied tight, and the thickness of the zip ties is very thin. The whole thing is rather wobbly and a good bump would dismount the thing from the wall. I also wasn’t aware they were going to drill mounting brackets into my wall. The size of this portion of the system is about 4″ x 8″ x 11″. Unfortunately we don’t have any furniture in this part of our home that would hide this stuff.
Then about a week after our system was upgraded it started beeping and turning off due to lack of power. We called ADT and they said the earliest they could get someone to our home was 3.5 weeks. As a temporary workaround, we were told to turn the power supply off and on. This temporary solution works for maybe a day. Then yet again our panel starts beeping like an alarm clock that it’s running on battery power. Then a few hours later it shuts off from lack of power. Additionally for the multiple times the power went out, we intermittently received robocalls from ADT to notify us. After the first few times this happened, I started ignoring the calls. No further notifications or followup was done by ADT for these service interruptions.
In the last week, we have twice been awoken in the middle of the night from beeping.
The product is a visual eye sore.
The earliest ADT can fix it is 3.5 weeks.
Their contracted technician tried to sell us his multilevel marketing system.
The mounting installation for the power supply is inadequate.
The 24 hour a day alarm system that we pay for doesn’t run 24 hours in a row.
When our alarm system is shutting down, they use a computerized system to call us.
We simply can’t leave the house without knowing the alarm system will shut off.
The phone number used to contact ADT has a computerized answering system where you press 1 for this, and two for that. For a good time, call 800−252−2029.
This is a joke, and the jokes on me.
We have decided to turn off our alarm system and cancel our service. I am looking forward to business hours when I can talk to someone about canceling our service. I’ll have plenty of time to do that today because I’ll be missing work due to lack of sleep. I am flabbergasted at this entire experience.
Good luck.

We had a fire alarm at our house and ADT never called. I called them to understand why we did not receive a call. They told me that they have not been receiving a connection from our house recently and that our system was outdated. They said that they had gone through customers’ systems and proactively upgraded most customers, but that my house had been missed. I cancelled the service and asked for a credit (only one month) because they had not been providing me service. It took 30 minutes of arguing before they would provide it.

Don’t waste your money on this company and its worthless system.
I’ve had this system for less than 4 months and have already had 3 service calls.
The first was because the sales agent lied to me about the equipment I would need. He said animals under 50 lbs would not set off the system, but my cats set it off within 3 weeks so they had to come out and give me different equipment for that.
The second time was because one of their sensors stopped working; this was 2 months into having the system. The one that broke was the one that someone broke into causing me to get a security system in the first place!!! I had to bypass that door for a week because they couldn’t be bothered to come fix their equipment.
A week ago my husband and I were watching TV on a Friday night and our alarm started going off. ADT NEVER CALLED!!! I had to call them to ask if they knew my alarm was going off!!! They had no idea my alarm was going off!!! THEY HAD NO IDEA MY ALARM WAS GOING OFF!!! DON’T LET THEM SELL YOU ON HAVING MULTIPLE MONITORING SITES WHEN NONE OF THEM KNOW YOUR SYSTEM IS GOING OFF!!! So now I sit again a week later because they can’t be bothered to have any availability prior to that waiting for someone to fix it again. All week I’ve been getting emails stating that my system has gone off, BUT NO PHONE CALLS. I have the system that is supposed to send notifications through cell towers so even if my power went out and someone cut my phone line I was supposed to still be safe. How is this safe!!! I am stuck in a 3 year contract that I would have to pay $ 3k+ to get out of so that’s why I cant switch yet. Again i am only 4 MONTHS into the service. Hopefully my review will save you some money and headache. Don’t waste your money on this worthless system!!!

An ADT salesman came to my door. He told me there had recently been crime in my neighborhood and that was the reason he was soliciting. I felt he was trying to scare me and I don’t appreciate predatory sales tactics. ADT please stop going door to door. Most people don’t like being bothered at home. As a security company you should understand that it is also unsafe. Anybody can come to your door with a story and a clipboard. I would never buy anything from a stranger walking the streets. I hope noone else buys goods this way so door to door solicitation will not be an economically rewarding practice for companies.

Nothing is Consistant. Sales reps don’t communicate with techs. Tech don’t communicate with sales reps. The service is shotty. It’s way too expensive for the lack of technology. Their new system looks like a toy. Not advance machine. The billing process isn’t managed well so there are constant issues and when it’s ads fault they won’t fix it. I can go on and on and on. I would just say avoid it altogether. Vivint based on my research of technology appears to be the best for the best price tho I can’t say from personal experience as I am still contracted into ADT a little longer :-(

My wife ordered an ADT system (We had their system in California and cancelled the service when we moved.) She told me the installer would be at our home at 3pm. At exactly 3pm the installer was at the door and introduced himself. I invited him in and showed him through our home. He wrote up a suggested coverage plan which included all door and windows. A little over $ 3,000 I made a negative remark, he then said for Veterans they would install everything for what was greatly reduced, but still more than what I was willing to pay. We opted for the basic package covering all doors and a few of the windows in the hidden areas around our home as well as motion detection. He did not balk at the basic coverage and did not seem disappointed that he was not able to upsell us. The installation was almost flawless (he demonstrated with one of the wireless window transmitters and then forgot to move it up out of view (not a big deal they are applied with double sided tape). He advised he could not use any of the old equipment that had been previously installed. He instructed us on the use of the keypad and on the key fobs. The monitoring is probably at least double the price that other companies offer their services for (The reason for only 4 stars) but with the Unilocal low marks from others, I was prepared to toss them and search for another company. I’m not elated at having to sign a three year contract, but happy wife, happy life! If for some reason this all goes South, believe I will be back on here to update our status. Thanks for reading this long dissertation.

Because ADT uses multiple contractors– not all services is consistent. Whenever I had issues with the system, it would take multiple departments in order to fix. When my alarm would go off– I wouldn’t even get a call 1 out of 2 times! One time in particular, I had wanted to upgrade my system– and I was told that I couldn’t because a third party had installed. I was mystified– how was it I had an ADT bill every month, and spoke to an ADT representative and they couldn’t make the switch? Multiple departments later– they couldn’t figure it out. How does a home security system operate when they have such a lack of internal communication?
Ultimately, after 8 years of somewhat questionable service– I switched to a new home security provider– who was able to upgrade to new and so much better system with a more reliable company that provided digital cameras, smoke monitoring etc.
When you have a choice in home security providers– buyer beware!

Unbelievable!!! When I originally purchased the services, I advised the sales representative, Jonny Wagner that I would only accept a 1 year contract. The contract that he had specified 3 years. He said it would be no problem and filled out a «ADT Terms and Conditions Rider.» It states «ADT and the customer above agree to a contract term of 12 months». I questioned the process and he assured me that when I cancel, just advise them of the «Rider». Well, I have spent half the day on the phone to their call center. They are set up to make sure it is not easy to speak to anyone. When I finally got a person to speak with, she tells me that she has never heard of anything like that and I am responsible for the entire 3 years. I told her again that I have this «Rider» on official company paperwork, and she says too bad. After a very spirited discussion, she come back and tells me to FAX it to a Ms Hern and she will call me back. Yes, I said FAX, she said that they can’t use email because it may crash the server! Haha! So it would appear that it is ADT’s business model to lie and tell customers whatever to get the sale, then not honor their written contracts by just ignoring the issue and telling you that you are responsible. I am still waiting for my call from Ms Hern. Is ADT and Comcast the same company???

Last year ADT told us we moved into the most dangerous city in the nation. I said «Really?! More than Chicago, Detroit or DC? Would you like to wait while I pull up the stats on that?» They didn’t have time to wait. Tsk tsk.
Today they told a client of mine (I’m a Realtor) that their agent (me) should have told them I made an appointment for them to show up today and I should’ve told them. (I did not and would not). I’m such to death of lying sales people.
I will, going forward, forewarn every client of their lying sales tactics. Do NOT trust them or use them.