Altered Ego Salon & Spa

After reading so many awesome reviews I decided to give Altered Ego a chance… I am SOOOO happy that I did, I have NEVER loved my hair so much :) I did not know who I wanted to see but the receptionist asked me some questions and placed me with the PERFECT stylist for me! When I checked in I was early so got a coffee from their coffee shop, the girls up front were so friendly and had me comfortable before I even met my stylist. I highly recommend Altered Ego Salon to EVERYONE. I never pre set appointments but absolutely did this time, I cant wait to go back!!! LOVE IT HERE!

I went in for an appointment to do a red ombré. I was pretty giddy because I hadn’t done anything so adventurous with my hair. When I told the ladies at the front desk my name, they stared at me blankly and told me they had me down for the following week. Instead of thanking me for coming in or saying that they’d be happy to see me next week, they didn’t say anything else and continued their conversations. It was such a let-​down – brusque to the point of rudeness. I took my business elsewhere (Salon D’ Shayn) and would advise you do the same.

This Salon is one of the best Salon/​barbershopsin the valley! I had my haircut from Ray the barber! He’s a very humble guy. His knowledge and craftsmanship are beyond perfect! I would absolutely recommend this place to any one unhappy with their hair. Also has a great coffee shop to just come and hang out!

I moved to the area a couple years ago and have tried several well known salons in my time here. The other salons were okay but I never was very happy when leaving. I decided to try Altered Ego for a balayage on my hair and was surprisingly satisfied! Sonnie did an amazing job! I left very happy. She listened to what I wanted and it turned out perfect!

The salon is cute, clean, and filled with chandeliers!
Angie did an excellent job with my hair! She listened to my general idea, exasperated by the fact I’m pregnant and always burning up, and gave me a cut that is cute, easy to style, and, best of all, light and short enough to keep me cool! I’ve definitely found my stylist and will return to Angie at Altered Ego again and again. The prices are reasonable, and the salon offers a wide variety of products.
I also had a coupon for a drink at the espresso bar next door with Male Ego, and my drink was delicious :)

Tiffany is wonderful. She listens to what you want and delivers. I had gone to her before and she was great, but like a dummy I tried to go to a salon closer to my home. The lady there cut my hair like she wanted, not like I asked. My mom said it looked like a dog had chewed on it and it was uneven. And I paid a lot more money for it! 2 weeks later I decided to go back to Tiffany for a correction cut. She listened to me, and recut it perfectly. I love it! Now I have a cute, short layered bob!!! THANK YOU Tiffany!

I have to give a review to my nail tech, Brandy. She is ridiculously talented. I’ve never been one for getting my nails done; until Brandy.
I’ve always hated the way acrylic made my nails feel. They’re always so brittle once the nails come off, and every time I would get them done, my nails would hurt for a few days after. NOT with brandy. She uses all hard gel on me and doesn’t file my nails down to paper thin before applying my gel. Hard gel is similar to the strength of acrylic. A lot of shops will claim to use hard gel or «powdered gel» which is just a cheap way to cut gel with powdered acrylic.
Did I mention it’s nice that I can understand her? And she doesn’t hassle me with «I’ll do that for you for 5 dollars more» my entire appointment. Although get used to booking ahead, her schedule fills up quickly because she’s just that good!
Before Brandy, I knew nothing about nails. She educated me and keeps my nails strong and beautiful. I’m very hard on my hands, and shellac would just peel off too quickly. She is seriously worth every single penny! She uses the best products and really cares about her clients and the health of their nails. If you have access to Instagram you should check out her work @alteredegonails. It speaks for itself. Thank you Brandy! You’re amazing!

After moving from Portland I couldn’t find anyone here that took their time to do a great job on my hair. Kasondra has been my stylists for a few months now, and I couldn’t be happier. My hair is pretty fine and its been a struggle to find a style I like and product that works well for me. She always shows me how to style it after my cut.
Its nice getting compliments on my hair now.
On top of that Kas is fun to chat with and Solo Café makes great drinks

Came back and got my hair cut from Terri! She is the best for a deva curl curly cut! She listens to how I style and handle my hair and the look I am going for. She did an amazing job with my haircut! So much so that I decided to come back and experiment with color melting with some golden blonde and the end to brighten my overall look. She did an amazing job walking me through the process. She was patient and answered every question I had and was so fun to be around. I am moving to the east coast but will be booking appointments when I am back in AZ. Love love love her!

Lauren was my stylist and she did AMAZING! I showed her a picture of the blonde I wanted and explained I didn’t want it as light as the picture, but not like the golden blonde I had. She was super nice the entire time and my hair turned out perfectly. I am so happy I went today and will definitely be coming back!

Lauren was my hairstylist. She is an absolute magician when it comes to color corrections! I came in with a bad dye job that turned everything orange and I walked out with a beautiful blonde ombré — which is what I wanted all along! She was honest and open about what my hair capabilities were, but she worked hard to have me leave the salon with fixed and beautiful hair. Thank you Lauren and thank you Altered Ego for hiring her!
PS– never go see Lyndsie at The Phoenix Salon. Even though she is cheap she will burn your hair off.

Went in for a blow out for a friend’s wedding. Angie was meticulous with my hair to make sure that it look just right, I was happy about it, and it held through the evening’s festivities (I have fine hair and it usually falls out quickly). She also took the time to tell me what kind of products she was putting in my hair and what they would accomplish.
I left the salon with glamorous curls that I know I could not have done on my own. I received so many compliments that evening and could not be happier, and the curls stayed all night! I paid $ 40 for the blow out which I thought was very reasonable given the time and care she took.

Mylisa and Tawni and the best! I went in for a color correction/​direction for my self destroyed hair… not only are the stylists technically proficient, they are very creative, and ask each other for advice… I felt like I was having the best color advice from a panel of experts! I am having my entire wedding party have hair and make up done at this salon… that is a stressful decision and I feel 100% that I will be taken care of =)

Today was my first time going there, I haven’t had a hair cut in 2 years. Tiffany k was amazing and went over everything and made sure I liked my new cut ever step of the way. They also do spray tans nails and facials also there is a café that you can order coffee or tea and such and it gets added to your bill. This place is amazing

I’ve been going to Terri for about a decade, I will never, go to anyone else! She is that spectacular. I’m not just saying this to get you in there but you will be so happy you did. Terri and I have developed a friendship, even though we only see each other when I get my hair done, it feels like yesterday. She an amazing stylist and I have wore extensions since I met her, and she has helped me grow out my hair and I love my hair now with or without extensions, because of the FAB work she delivers. She listens to what you want and what your needs are, and that I appreciate dearly.
I can’t say enough about this women, but I will say she makes me feel like a movie star walking out of the salon. Please go see Terri, you will be happy you did! ;)

This is the first salon that has gained my trust in quite a while. It’s always difficult to find somewhere new after a move. However, I was recommended by my roommate to book an appointment with Mylissa and judging by the job she did on my roomate’s hair, I was sold. She is the biggest sweetheart ever, loves her job, and her clients! She really worked with me and achieved exactly what I wanted. She’s great at doing color corrections, color melts, ombres, and cuts. Her hands are like magic and she is an artist in the Salon world. I probably won’t be visiting any other stylist while I live here in Tempe. This shop has a great energy. Everyone is so welcoming and happy to be here! :)

Tales of the short haired traveler… so hard to find someone to cut your short, sassy, super textured hair style while on the road. Today, my search concluded – At least in PHoenix! Topher D-​E-​L-​I-​V-​E-​R-​E-​D! He weiled those scissors like the true master he is! Thank you to my friend for the referral! Spot on!

I’m disappointed. I figured I’d give Altered Ego a second chance and come back and see Terri (whom honestly deserves 5 stars, she really is good at cut and color). The reason I left in the first place before was just because some of the front people are kind of stuck up. Not very welcoming either. Terri was really nice, but sometimes late and working on you and someone else at once instead of focusing on one person at a time. Which was fine, whatever. She did a great job. But, I mean, I’m paying $ 120 + I would like to have one on one time with you.
So, I kept getting monthly emails from them saying, «We miss you! Come back! Get 15% off» etc etc. Finally, after a few months, I decided to call and make an appointment. Couldn’t reach anyone. Fine. Sent in a request online to schedule. They called me back a couple days later, left a message and said the times I requested were available. Cool. So, I call them right back, not even 5 minutes later, and no answer. So I sent another request online saying to please just book me for the time that she is available and I’ll make it work. Never heard back. So I call again and FINALLY I reach someone and they tell me the times are no longer available and she is now booked. Great, I just hung up. Why did I even try?
They need to change their system. I deliberately was trying to make an appointment and lost it because of their poor customer service skills in returning calls promptly.
So now you lost me as a customer.
P. S. stop sending me emails that you want me back.

I have been to Altered Ego about 5 times now, 4 for hair and 1 for eyebrows. The eyebrow appointment was my first visit. I came during my lunch break to the scheduled 12:30 appointment thinking that I could easily make it in and out with time to spare. I ended up waiting over 20 minutes to be seen. The appointment itself, however, was fine. The girl who did the waxing did an excellent job and was somewhat apologetic about the long wait. I basically shrugged the tardiness off, understanding that schedules can get backed up.
The overall décor of the salon is pretty cool and there were quite a few stylists — a «buzzing atmosphere» is the best way to describe it. I was intrigued to come back for a hair appointment, and did about a month or so later. I came in for a simple haircut, and felt that it was an overall fine experience. I re-​booked with the same woman who did my hair, and came back a month or so later for highlights. I waited 20 minutes after my scheduled appointment time to be seen, AGAIN, and only got the attention of my stylist because I checked in again with the receptionist. I won’t disclose her name… but after the receptionist went to look for her, she came out and said «my dad was visiting and wanted to show me his new puppy». OK… a bit bizarre considering she had someone waiting in front. I clearly interrupted a cigarette break as well, because she was gone for another 15 minutes to smoke ½ way through the appointment. I just felt like it was very unprofessional, and her lack of even awareness of how inappropriate it was made it worse.
I may seem to be a walking definition of insanity for going back a fifth and final time, but I decided to try another stylist and got my hair cut and colored this past weekend. I wanted a «trim» to clean up two inches… and ended up having at least twice that chopped off. My hair was fairly long so a couple of inches doesn’t usually make a drastic impact, but I’m now left with much shorter hair than I’d hoped for…
I do know people that have gone here and had good experiences, so perhaps I’ve just had some bad luck.

Angie did my highlights and haircut. She did a great job. The highlights show more than I thought which is what I wanted but the highlight color is not something I’m used to. They saw me when they were supposed to be closed which was a greatly appreciated.

Kasondra is amazing. Best haircut I’ve ever had and well worth the money. I’d highly recommend her.

5 Star for Kasondra. I went there a few months back after getting one of the worst haircuts from another salon. Not only she understood what needs to be done to get out of it but gave an amazing style after the haircut.
Will continue to visit her till i am in Phoenix.

I’ve seen several of the salon practitioners. All of them good. Topher really a stand out and his certification level and length of wait time to get in prove it. He’s the best. But I have all over color with a trim and I paid $ 130!!! No highlights, foils or extra color. I’ve been going there 2 ½ years but just think they are too expensive. Also, they don’t have many good quality product lines. I would expect much more high end, better products. I would not recommend Melissa and just leave it at that.

Magnificent place and great staff. Loved my new haircut and I finally found my place.

This is by far the best salon! For my first visit, I ended up calling last minute to try and get an appointment and they fit me in no problem!
I have been about 4 times now, and my experience is consistent and fantastic!
The salon is clean and everyone is so friendly!
Kassondra does my hair! Best color and cut I have ever had, and she is so sweet!
I know it is hard to find a good salon to stick with!
This place is it for sure!

I saw Nique for the first time today. I chose her from all the great reviews she received from Unilocal users. She was amazing! Took the time to understand what I wanted. We looked at pictures together that I’d chosen to give her a visual for a short funky haircut. She’s so creative and artistic! She also had some great ideas to add to the cut and it is truly a work of art! Super super happy! It’s so hard to find someone who really listens and enjoys creating great hairstyles and I’ve found her! Will be a repeat client for sure! Not sure why I’m coming up as Beth S. From Gilbert? But it’s Donna from Ahwatukee
Thanks Nique! You rock!

After multiple attempts at trying to get my color right at a different salon, I decided that I should probably try somewhere new. Stumbled upon Altered Ego through Unilocal and so glad I made an appointment with Timiko!
She really listened to what I was looking for and not only did she deliver, she was an awesome person to work with!
Their prices are also very fair, while service remained top notch. Check them out and ask for Timiko!

What was a perfect day was ruined by horrible customer service.
Let’s start from the beginning. I’m getting married and came to learn about Altered Ego at the AZ bridal show. At the show I was attracted to them because they did vintage hairstyles. I was given a $ 50 gift card at the bridal show.
I called today to get info on how the bridal hair works. I was informed that for $ 50 I could do a trial run. They had a cancellation and were able to get me in today.
Upon arriving to the shop I was greeted by two friendly ladies at the front desk. I had to wait a little longer than expected but didn’t mind since the atmosphere was inviting. Nicque my stylist came out and escorted me to the joint coffee shop called Solo. Cool concept, you can order a variety of drinks and pay for it when you pay for your salon services.
I get into Nicques chair and she’s awesome! Easy to talk to and very knowledgeable. We did a vintage updo and it took about 1 ½ hour. She’s very detailed and passionate about her work. I decided to book my bridal party and self for my October wedding.
I’m escorted to the front desk and get prepared to pay. I add a 20 tip for Nicque and I’m told the trial will be $ 80 instead of $ 50 because it was a detailed style. No biggie I hand over my gift card and the lady at the register said it wasn’t working. She goes and speaks to the manager/​owner and comes back and tells me unfortunately it was for hair extensions not the service I received. I end up paying $ 104 for a hair consult. I’m annoyed but pay. I leave sit in my car and look at the gift card. It states: To Bride– from: terri– $ 50– bride consult. So I go back in. I say that I’m not trying to make a big fuss but I’m left with a bad taste that this gift card is being refused when it does not state that it can only be used for extensions. The owner/​manager comes out. She explains to me that this gift card is for another service and she’s sorry about the miss communication but I should have let them know prior to my service that I had a gift card and the gift card says Terri but Nicque did my hair. She then tells me how nice my hair is. I am not arguing that I like my hair I’m arguing that the gift card is being refused! She talked down to me and told me she wasn’t really sure what I was wanting her to do. I get upset and start to get teary eyed. This is customer service 101 I’m about to bring 4 – 5 bridesmaids to get salon and she’s fighting me for $ 50! She tells me that she feels bad about the miscommunication. She then tells me that she can meet me halfway and give me $ 25 off on my wedding day. She states that she thinks that’s fair since the gift card is for a completely different service. I just stand there tears falling down my face because I’m so infuriated. She also jokes that if they gave every bride at the expo a $ 50 gift card they’d not be in business.
I wasn’t looking for the style to be free. I wanted the gift card to be honored. She should have done the right thing and honored it. I was called after I left and my sweet stylist Nicque offered to honor the gift card on my wedding day. I now however have such a bad taste for this and I absolutely do not want to support the owner of the salon. It sucks because I loved my hair but you never argue with a customer. Also don’t hand out fake gift cards that mean nothing!
I left in tears furious that I spent that much for a trial and will be expected to pay more on my wedding day. They should have their pricing written down and be clear about what youre paying for.

Now I’ve been to other salons and it was a nightmare. Never let no one touch my hair in years. My experience with this place is 5 stars! Came in early to check out the environment. Very busy and everyone smiles on their faces. Didn’t have a chance to check out the coffee bar. I had a 2 pm appointment with Topher (I think that’s how you spell it) his assistant called me up, I forgot her name but she was just lovely. Great with keeping up a conversation. Went back for a wash and she was easy on the hands. Very gentle. Tophers attitude and very professional. He knew what I wanted and I’m very happy with the results. Had a fabulous blow out at the end and I was in love. For time going there and left happy will be coming back soon.

I get my hair colored and cut by Mylisa and I get my extensions done by Terri! They are both amazing and know exactly what I want! I have very fine, thin hair and they know what will look good with my hair and what won’t.
Terri has been doing my extensions for almost two years now and she customizes them for my hair. Makes the bond smaller so they will lay very flat and so they won’t be noticeable. They look very natural! No one knows they are extensions and are very shocked when I tell them that they are! She is amazing!
Mylisa is amazing with balayage and color! She has been doing mine for a while now. I love how sun kissed it looks! Perfect for summer!

Topher is my stylist and rocks! He always does a fantastic job on cut and color blend when I see him. He’s super friendly and always has FUN stories to share every time I come in. It’s so nice to see the same faces on every visit. Everyone seems so happy there and loves what they do. Great environment! I HIGHLY recommend Topher!
Ps. Yummy coffee bar next door! Hubby gets his haircut at the Male Ego next door, too! Loves it!

My hair was a mess from the previous barber shop, then my wife advise to try this salon, and in a simple word it’s amazing.
My hair is all better and I will never change to any different barber. (there is multiple level on the salon make sure to choose based on the difficulty of your hair)

I was lucky enough to have Amber as my stylist today and she was amaZing! There were moments that I couldn’t tell who was more excited about the ombré look I was going for; she had a smile on her face the whole time!
I love her and I will be back. She did a fantastic job and I am ecstatic with my new summer look!

In Tempe for work. Needed touch up on my outgrown pixie cut. Called asked for appt asap with stylist thats good with Pixie. Got appt for sat 9am
Appt with Nique. She is very sweet. I just showed her pics of what i like and dont like (from my pinterest board) gave her style freedom. I LOVE THE CUT/​style. Its a little different than my normal. Bit change is good.
I already made follow up appt.
Nique (Nikki) is fabulous and obviously enjoys her craft.
Add fifth start you get coffee delivered!

Tiffany Skinner gave cut me the cutest bob on Thursday evening. This was my first time at Altered Ego and I thought I’d give it a try after reading the reviews on Unilocal.She took the time to look at images on my iPhone when I googled «bobs for round faces». I make sure I have a picture to emulate since my face is round and I want that taken into consideration for a bob hair cut. I’ve attached photos of the cut. The hair studio is very clean and has a combination décor of shabby chic and modern design. If you read my review and the other reviews on Unilocal,I’m confident you’ll find a stylist you’re comfortable with and can give you a great hair style.
Thank you Tiffany Skinner for the cute hair cut.

I’m not a fan of running to write a review of salons until I trust them implicitly. I’ve been burned before!
I, however, choose to throw that caution to the wind and say that this is one of the best salons I’ve ever been to. I love it.
Friendly, friendly people. Access to coffee and drinks from a little café next door that they go and get and bring back to you! Lots of great products for sale and really comfy washing station. I love putting my feet up!
Now to the real gem of this place: Mylisa.
What can you say when you’ve had so many bad stylists and then you find the best hairstylist ever? Words fail me.
But i’ll try. She’s beautiful, funny, engaging and MAN, can she do hair! I love the way she does my twice-​weekly blowouts so much. My hair looks gorgeous for days and days it’s done so well! And, she uses the best, most perfect product on my hair.
The only way she can leave me is if she takes me with her. I mean, like, she’s restraining order good. I can’t stay away! I’m finally excited to have someone do my hair the way I love it!
Mylisa is the BEST. (go find your own stylist, she’s mine)