Cobblestone Auto Spa

Jeremy is awesome!
He was able to take an unfortunate miscommunication and turned it into a positive experience. Cobblestone would have lost a lifetime customer today had it not been for Jeremy.

I felt welcomed and cared for all the way through.
These guys have always been the Carwasher chain to watch here in the valley.
Although this location is a little off the path and not really the cheapest option, I would still highly recommend it. The staff was courteous, facility was very clean and comfortable and my car was so sparkly it felt like brand new.
They were a little understaffed at the finishing area and I personally did not think much of it as I was enjoying the fountain and a cold coffee, however, the manager was quick to apologize, which I felt was very sincere. Especially since I don’t think it took any longer than any other car wash I’ve had.
It’s also important to note that these guys always get involved in many local charities and support fallen officers. For that alone I would recommend them but it’s a huge bonus that they do a great car wash too!

Not happy. Paid $ 16.99 for a wash including tire treatments well the wash was OK but the rims are still dirty. When I asked the guy to wipe them again he did a half way job and then walked away. I’m a bit disappointed to say the least. I get my oil changed and other stuff done there and it would be nice to be treated like my money and time are valued.

Great experience, Justin in the the automotive section was fantastic. I went in for an air conditioning recharge, and he explained to me in my car did not need it. I appreciate the honesty, so I ended up doing a transmission flush, which cost more and replaced two brake lights. Super happy with everything, I will be back for a fuel injection cleaning

Meh… that’s all I can say about this place.
PROS: Inside is nice and everyone was friendly.
CONS: They stole the quarters out of my car, which is sad to say a normal thing with car wash places. The part I didn’t like was the fact that I had dried water streaks on the inside of my car doors because I had my windows tinted a month ago. I noticed they weren’t wiped down and still there, so I pointed it out before leaving. The guy started talking about it and wiped it a little. I said it’s on all of the doors and he went silent (I should have waited to give him the 25% tip I left him). Anyway, I grabbed the towel to make sure it would come off and he disappeared, leaving me to wipe down all the doors in my car. Then, he had the nerve to ask me to move my car to the side so they can move the car behind me forward.
First and last time at this place.

Amazing experience!!! They took really good care of my car, no pressure to upgrade or anything and cleaned it with great care. This is my new spot for car washes.

Went here to get gas today. Decided maybe I should get a car wash. Then I decided I have some scratches on my truck so I wanted to see if we could those buffed out. Guessing I was going to spend $ 60 or $ 80 on the buffing, $ 40 on gas and $ 30 on a car wash. $ 150 customer at a gas station. Not to bad. Went in to ask the cashier what I need to do to get this handled. She told me to go out in the parking lot and try to find somebody with a green shirt.
I walked around the lot for a little while and did not find anybody with a green shirt so I got in my truck and left. WTH? no gas, no car wash and no buffing… And no go back there.

DONT PUMP GAS HERE! After driving for several hours in a row I stop here late night, pump some gas, use the restroom & as Im walking out I see some sofa like chairs so i decide to sit down & chill out on my phone for a few minutes. Approximately 1 minute after sitting down the cashier speaks out loud a question «are you waiting for someone in the restroom?» Im thinking dude had to see me walk in by myself. I reply «No» in a wondering concerning tone. Then dude says «well you cant hang out here…» Wowwww chevron & this store have some obnoxious policies to just kick out their customers. I wasnt dressed weird or provocative in gang type clothing or nothing out of the norm. Im still astonished.

So I went to get my oil changed on both of my vehicles before my c section Monday and I was completely blown away at how amazing Justin Rubin and his team of mechanics were. They were quick and attentive to my concerns and answered all of my questions in laymen’s terms for me. PLUS, Justin noticed that I had another issue that needed to be fixed pronto so he went above and beyond to help me fix my broken torque strut at no additional cost to me. These are a team of men that love what they do and use their skills in a very cost effective, honest and quick way. I will definitely be going back to them for all of my maintenance needs. If you are looking for a mechanic that takes pride in his workmanship and is a fair and honest businessman; then Justin Rubino would be your man! Thanks guys for all your hard work!

I really can’t say too much as I just stopped by for a routine machine car wash, and vacuumed my car myself. I do like that the vacuums are on both sides of the car but am a little confused as to whether I’m supposed to vacuum my car before the wash or loop back around after the wash (which is what I’ve been doing). It’s just a layout thing that bugs me a little. However, kudos to the staff who seemed pretty friendly with one of them rushing up to the «self-​checkout» machine to make sure I was doing alright, another taping down my back windshield wiper before heading into the tunnel of terror, I mean, machine wash, and another who pushed my side mirror back into place after it was flipped backwards after the machine wash. They’re small things but they definitely add up.

Overall pretty disappointed with this place. I’m new to this area and was looking for a place to get my car washed. I’ve been to several cobblestones so I figured I would give it a try. The people here are definitely friendly that’s the only reason for 3 stars. My car went through the wash and then sat there and dried itself since they had a lot of cars. Not a problem I understand. When it dried it had spots all over and looked like it wasn’t washed correctly. Again, not a problem… I figured they would clean it correctly when they got to it. This was a Thursday and it was busy, I understand. Then I see them wipe my car down really quickly and wave the towel in the air.
I thought to myself no way it is ready but I could be wrong. I look at the passenger (outside) door and it was filthy. I called the attendant over and asked for it to be redone. He touched the spot I wanted redone (it was the whole door that was dirty from a trip) & almost told me it was a mark on my car until I wiped it off myself and told him I needed it to be redone. I am truly not picky what so ever the marks of water are still on the bottom of my car and I told them to not worry about it since it’s the bottom of my car but I do expect my door handle and windows to be done right.
I went around the car pointing stuff out but at this point I was frustrated. I could do a better job if I did it myself. I thanked him for trying and he kept apologizing I told him I understood but that I came for a car wash and it’s not done so I decided to leave. As I was leaving I noticed spots all over my dash. It was definitely not cleaned. And come to think of it I don’t remember seeing them wipe down my dashboard. (I was outside looking at them clean my car)
If I spend $ 20 on a car wash I expect it to be decent. Not incredibly clean (again I’m reasonable) but this was ridiculous.
Overall disappointing. Maybe they were just having a bad day.

I’m glad that I can update my 2014 review with another 5 star score. I’m really impressed how they are running this business. Once again, I was able to pop in for a quick oil change and wash for an affordable price and no hassles. Thank you for not having a glass person try to sell me a new windshield or the mechanics not making me feel like my car was going to spontaneously combust if I didn’t immediately flush my coolant. Corporate is doing well with their customer service training and getting consistency between stores. Special kudos to Darwin on the wash line for his attention to details and service.

They do a decent car wash a good oil change and have free popcorn while you wait. The only bad thing I can say is they used to dry your car off and you drove your car through the car wash yourself, but they don’t anymore.

Did the quick wash, sales people were pushy as ever… Decent quick wash on the vehicle, might come back again. Don’t like the pushiness though, definite turn off.

I purchased a Groupon to check out this place. Disappointed!
First of all, their Groupon deal has expiration dates AFTER the expiration date FOR THE DEAL. So, unless you use the 3 car washes within a month … the deal sucks. However, once you have used them, that is when the real disappointment begins.
Their work is inferior to their local competitors. My teenager can do better with an attitude! Each time I went there I have had to ask them to redo the cleaning on the interior. They breeze through it so quickly, I didn’t have to wait for my car to be done– as most car washes require. The Supreme car wash doesn’t get you a good job — they just want to get you off their lot! Bring your own towel to dry off the door wells– they don’t consider that part of towel drying.

For your standard car wash place, i’ts okay. Prices are comparable across the valley. I can’t review the oil service or detailing.
I like the outside waiting area with the misters and comfortably chairs. It took a long time for our car to be towel dried, and we were afraid there would be water spots (one of the main reasons we pay for full service… that and not having to vacuum the car when it is 100 degrees outside!). Luckily, no water spots. So, slower than expected service for the number of cars there.
Bathrooms were really dirty and looked like they need an update. No purse hooks on the door.
The attendant who took my keys looked at my like I was crazy for asking for «Light» fregrance… I really hate getting into my car and being choked by «New Car» yet I want it to smell nice.

Why do I keep going here?
After getting talked into a detail job and completed in 45 minutes because the bay was completely empty — I receive my car back 30 mins later that promised and dirty!

An automobile sweet spot. You can get gas for your car, have the oil changed and relax in the outside lounge under a «cool misty spray» (because it is HOT in AZ) while your car is being washed and detailed etc.
Inside the convenience shop are plenty of snack foods, cold drinks, and grab and go foods. If you prefer you can wait inside in a comfortable air conditioned lounge area, watching several flat screen TV’s while your car is being cared for.
On the down side the clerk screwed up my husband’s lottery ticket purchase, but she redeemed herself when she gave us directions to the I-​17 northbound.
This is a cool place to take your car.

Me dropping off my car for an oil change, tire rotation and car wash: «So, how long do you think this will take?»
Oil change employee: «Probably 45 minutes or an hour.»
Me picking up my car two hours later: ***sweaty scowl***
Just be realistic with your time estimates, okay guys? That way your customers can plan accordingly.
Under promise and over deliver; THAT’S the secret to dazzling your customers. PS: If he’d told me it’ll be 2 and a half hours to do my car and then I’d gotten my car in 2 hours, I’d be writing my review in a totally different frame of mind.

A tale of two locations (AKA: AVOID 7700 S Autoplex, GO TO 616 W Baseline)
First the good: 616 W Baseline
I have been a loyal repeat customer of Cobblestone Auto Spa ever since I encountered Jared, one of the managers at the 616 W Baseline.
The first time I went there I had my car detailed for $ 150 after discounts. The detail had been a little rushed because the location was extra busy that day and they were also short staffed. As a result there appeared to be some minor scratching. Jared was immediately on the ball and worked to have the scratched buffed out and fixed. I was very impressed with him as I watched and saw him masterfully handle other customer issues like mine. I was impressed enough that I told the man to his face that I was going to be a loyal customer directly as a result of his good work.
I am not good with names or dates, but I remember this man’s name, because he does his job with pride. After Jared, I became a fastpass customer and still remain one.
COBBLESTONE, PAY CLOSE ATTENTION! THIS IS THE KIND OF EMPLOYEE YOU NEED MORE OF!
Now the Bad: 7700 S Autoplex
I first went to this location because I needed an oil change and the 616 location does not do oil changes. I got a heavy up-​sale routine but went with it anyway. I also got a wash that was far below the standards of the 616 location. I let that all slide, as just being an off day.
I then went a second time for a wash, also below standard. I also let that slide.
I then went to get a wash yesterday. Not only was the wash worse than ever, but the car interior looked worse coming out than it did before I came! To begin with the carpets were barely vacuumed at all. There was dust and small dirt everywhere never even attempted to be cleaned. The only real evidence that they did anything was white stuff rubbed into the grain of dash around the driver’s side air conditioning vent. There were also several new white smudges on the back of the seats as well as the seat back and headrests of both sides of the back seats.
When I pointed out the mess on the dash, initially they tried to say this was the dash paint wearing off. I was able to remove some of this white stuff (that looked a lot like a car wax) with my thumb nail. The manager, who I do not remember his name (nor is he worthy of being remembered) wanted to just get his day over and wanted to fill out a damage report. I remained reasonable but refused to just drop it because I knew they caused the problem. At this point 3 of the employees were involved and seemed more concerned with getting the day over than fixing the problem. They were disrespectful and discourteous.
Finally after they saw the light of day that it was not damage, but just some stuff that they managed to smear into the dash. They asked me to come back the next day. Obviously fixing the problem right then was just too much effort.
I went home, frustrated but moderately satisfied that the car would be fixed the next day.
The next day while examining the contents of the back seat that were just tossed about with no care, and no effort to clean anything, I discovered a pair of women’s panties placed in the center of the floor of the back seat. Keep in mind that the floor mats were not vacuumed, but tossed on the back seat.
I knew these were not my wife’s who is a small woman because these were of a rather robust size. Also these were obviously clean panties, so I gather that one of the employees has a fat girlfriend or wife who is missing something from the laundry.
I suspect these were a gift for my complaining about the condition of the car and the fact I was making them late from rushing home to see the next episode of moronic reality TV.
As a result I was livid. I had tried to be cooperative and reasonable and was rewarded with this insult added to injury.
I went to the 7700 location immediately and complained. They clearly found the actions of the yet undetermined employee very humorous, and were going to make no attempt to secure an apology or terminate the maleficent employee.
They reluctantly looked at fixing the area of the dash they had messed up, and made a halfhearted attempt to fix it. At this point the dash looked a little better but not the same as it did when I brought the car in. I was tired of dealing with these lazy incompetent fools who had no pride in their work and decided to take the car back to the 616 location.
Jared to the rescue:
I took the car directly to the 616 location and saw Jared busily working with his staff. I pulled up and was greeted courteously by one of the staff. After being checked in I called out to Jared and explained the situation to him. He dutifully sought out to resolve this issues and return my car to its former glory. This was not his problem, his staff did not cause it but he fixed it.
Lesson: NEVER GO TO THE 7700 LOCATION! ALWAYS GO TO THE 616 LOCATION!
COBBLESTONE, BAD MANAGERS MAKE FOR A BAD STAFF. GREAT MANAGERS MAKE FOR A GREAT STAFF.