FedEx Office Print & Ship Center

This is a wonderful location if you love the lack of customer service and attention by personnel. The staff made me create a line at the copy center when no one was even at the desk. (Not the self-​service copy center to be clear) What type of professionalism is that? After 20 minutes of waiting and poor service I left and went to Staples instead.

They don’t sell stamps and only ship instead of mail for you which cost you more. Don’t try to make any simple mailing orders here.

I send a lot of color print jobs to this location since it’s close to my store. I’m super happy to have contacted them for a banner print. I was trying to get the cheapest paper option available for a last minute event. I spoke to Kate who gave me suggestions on alternate materials and styles available for almost the same price. So now I have a killer vinyl banner to use over and over again. It was done very quickly and saved day! I would highly recommend using them

absolutely terrible! called ahead of time to find out what time packages needed to be there to make the overnight delivery. am told the time is 5:30. I show up at 4:45 and am turned away because it apparently takes at least 45 minutes to process a package for overnight delivery. had to drive to the airport location.

Rudest employees I have ever experienced. I walk in to pick up a printed binder of notes I ordered online and am greeted with;
«what do you want»
«My book»
«Well who are you»
«Name»
“K bye“
It was printed wrong too so their equipment must be crap as every ten pages or so it isn’t double sided like I wanted but has print on the front side of one page, then the back side of the next which is annoying as hell.
⁰⁄₁₀ will not return. UPS is lyfe.

So I hate writing negative reviews, but I feel the need to offer a few suggestions for improvement, since I’ve been to this FedEx Kinko’s many times over the last several years.
I’d like to mention straight out that the employees have almost always been nice to me. This is great, of course, and it’s one of the main reasons I’ve returned to this location so often. However, since I don’t own a printer, I often send small print jobs via email, and I’m clear in my directions regarding choice of color, paper, and number of copies. About 50% of the time, my directions weren’t followed. It’s never wound up costing me much money, though, so I haven’t complained. (For example, today I picked something up that should’ve been printed in black and white on regular paper, and I arrived to find it printed in color on heavier paper.)
Also, I feel that service has almost always been extremely slow. I will sometimes send in a one– or two-​page document the day before I need it, and when I arrive the following day, I sometimes have to wait more than half an hour to receive the prints, even if no one is in line, or there are enough employees present to engage with several customers.
Both the delays and the wrong printings have caused me to be late or unprepared for appointments or otherwise compromised on several occasions. I would like to see employees focus on faster service while also improving accuracy. I am likely to keep returning to this location due to its proximity to my home, and if their practices improve, I’ll be the first to write a positive review.

Customer service is on point! helped me fix problems that were my fault and always friendly and fast.

Good quality, quick, friendly and accurate service. Not terribly expensive either. Plenty of parking too.
I walked in needing a simple multi-​page scan done on a printed out power point. The clerk was obviously very busy but he let me know he recognized me as soon as I came in. I told him what I needed and got it done. My flash drive was broken and he tried to ‘repair’ it by formatting it. I ultimately had to buy a new flash drive (thank goodness they had one in inventory I could buy).
I was in a hurry to catch a flight and was in and out in less than 10 minutes. Done.
I recommend going here if you need a simple service done. I can’t speak for more complicated deliverables such as printing.

I’ve given this place too many chances because it’s conveniently located close to my house, but the location is the only positive factor for this store. The employees here apparently hate their jobs showing from their annoyed faces right as you walk in. No hello, no smile just a glare. God forbid you ask a question about how to operate their equipment. Attempting to scan a photo became too much of a burden for the blonde at the front and I was brushed off with, «try it yourself.» She kept giving me quick excuses and had no real intention of trying to assist me. She alone made an easy choice to never come back here again. Consider yourself warned.

I tried to get some stuff printed here and the woman who was supposed to help was pretty much the opposite of helpful. She just told me to go figure it out– but was super helpful with the next person who approached her. So the good pat is is that if you’re old and white you’ll likely get some A+ service here, way to play to the demographic sweetheart, bravo.

I have tried this location twice for custom print work. My two star goes to the terribly unhappy woman that works behind the counter. And this locations lack of attention to detail.
Honey, for Pete’s sake, be nice. You have lovely manicured nails, nice skin and a you stand with a strong presence. Why do you have to be so pissed off looking? It makes your customers uncomfortable.
Team, small things, like cutting a straight line along the edge of a print job. It goes a long way. They were invitations to a party, not some cheap flyer! Couldn’t you have paid closer attention to detail so that it didn’t look like a five year old cut them out with hand scissors?

Was expecting to drop off my binding job and come back but he did it right away. Great service!

I really needed quick help with a document today and needed it printed and cut into half sheets. The staff here did an excellent job of assisting me and taking payment from my emloyer over the phone. One person in particular, Jason, helped me out so much. Very professional, went over and above my expectations. Thank you.

I have come into this location before to have packages shipped and have had a mediocre experience. They simply helped me ship the item, the lines were kind of long, but what can you expect? It’s in a busy area etc.
Tonight though I just left and a young man (didn’t catch his name, he had gauges in his ears) went above and beyond to help me. I came in right before closing thinking I could print some posters off for my recital by myself and get in and out without bothering any employees. I frequently close at my place of work and know how annoying it is when people come in right at closing. I was unfamiliar with the technology at this location though and couldn’t print off the posters. When I went to get help from the man at the counter he stayed almost 20 MINUTES after closing to print off my posters for me. And he wasn’t rushing me or anything. He gave me different paper options etc. I can’t believe how much he went out of his way to help me. I will definitely be calling his manager to tell them what a great employee they have.

Go here if you want Keith to berate you like a disappointed father for selecting the wrong packaging. I offered to go get the correct packaging and he snapped «just forget it» «why bother now» while huffing and slamming things on the counter. I was polite and even thanked him but it was probably the worst experience I’ve had at a retail store ever.

We went here last night at 9:00pm to get invitation cards for my daughter’s birthday party printed up. Service was courteous, fast, and we got exactly what we asked for.
This is one of those cases where I really can’t write an elaborate review. What I can say is that we needed a facility that could print a professional quality job for us off of a flash drive late at night. They came through and neither my wife nor I have any complaints. They did us right, and pretty much guaranteed that we will return for a similar job in the future.

My daughter was in this Kinkos today to get oversized copies made. They scanned her items and only told her AFTER they were scanned that the price was going to be $ 70.00. She is a college student, and this was a shock for her. They should have AT LEAST told her what the cost of the services she was requesting was in advance so she could have made an informed decision. After they already made the scans, it was a little late to say, no, you are too frigging expensive. We WILL NOT be using this Kinkos ever again, I don’t care if it is right near campus. I will drive 10 miles to Staples or OfficeMax first before setting foot in this place again. $ 70 for two copies. Insane.

I recently went to this FedEx location to get two booklets printed out and spiral bounded. First time around, the booklets came out with streaks across the images. The staff was very kind and apologized for the mistake and reprinted them for me. I left and came back to pick them up the next day.
The second time around, some of the colors were off. I pointed out that the light greys came out blue and greenish. The staff was very unresponsive. We pulled up the file on the computer to show that indeed the grey is not supposed to be blue/​greenish in color. I also had him reprint one to show that it is not suppose to be like that. He reprinted one page and the greys on the newly printed page was indeed grey. There was likely a problem with the printer and he told me he would reprint those pages affected. So I left and came back the next day.
The third time around, they blue/​greenish color was fixed on most of the pages except for one page. I pointed it out to the staff member and she told me that there is nothing she can do about that. I press the matter that it is not suppose to be blue/​greenish and that I paid over $ 100 for these two booklets and that I will not settle for poor printing. You guys are a professional printing service and printing something off color is not professional at all. Only after pressing the matter did she state that the machines need to be serviced and it will not be available for 4 days. So now something that should have only take 1 day is taken over 7 days!
I am very disappointed with the level of professionalism and level of competence in the service and the staff at this FedEx location. Not only was the print job poor, I wasted a lot of time revisiting the store because the printing wasn’t done correctly.
I would give this place zero stars if I can.

How does this location stay open? Lines are not that long and it takes forever to get up to the front to pay. There’s always issues with the printers downstairs. I’ve come here a few times and it’s not good for my blood pressure. I went here once to get my resumé copied on their paper and my printer had skewed the printing due north a bit. The dialogue at the counter went like this:
ME: Can you move the print down?
HER: No.
ME: You can just cut and paste on a new sheet of paper using whiteout tape. Can you do that for me?
HER: No.
ME: Can you do anything?
–a customer to my right starts laughing–
I wound up using the whiteout tape myself and made copies. Then I had to wait in line 10 minutes again just to pay. I was tempted to just walk out. Other locations are way better.

I am shocked to report that I had a pleasant experience here. All Kinkos used to be hell holes with rude, incompetent staff. Remember the Dave Chappell skit? Youtube it.
Wow. I needed some marketing materials printed on the fly, so I strolled in to FedEx Kinkos at 9 p.m. and ordered them from the most intellegent Kinkos employee I have ever met. She was smart and funny, and if I wasn’t married, and she wasn’t a lesbian, we would have rode off into the sunset together. Or at least that is how I felt after expecting to have to cut off a part of my penis to get some copies made, (with the way Kinkos used to be).
Well, thanks Fedex Kinkos, you really made my day. However, I can’t give you the fourth or fifth star because you are WAY too expensive. If I wasn’t in dire need, I could have had these printed for much less elsewhere.