Greulich’s

Went in for alignment & balance. Polite & direct communication. Which I appreciate. When I left two new dashboard lights were on!!! Turned back around & drove back (thankfully I had the time right then). The front desk employee referred me to the Mgr. Thankfully the Mgr had driven my car & remembered I didn’t have any dashboard lights on when it came in so he took the car back. They worked on it more (not sure exactly what was needed) but car came back out 45min later no lights. 30days later no issues. I appreciate them making it right but made me a little nervous that there was a new issue and thankfully the Manager had driven my car… not sure what would have happened if that wasn’t the case that’s why a 3 but overall service 4 – 5. This was a toughy.
I will be taking a picture of my dashboard lights though going forward before it goes in though jic.
Ps. Decided to give a 4 because they fixed the issue without too much pushback. Work with the Manager if you get pushback.

I went to the Tempe location after calling and setting up a appointment to have my brakes checked on my 2012 Nissan because of a loud squealing noise when backing up. A service tech came out and test drove the vehicle for 2 mins in the parking lot and said he heard nothing and that he did not have time to help us and that one of his service guys was out making a delivery. I went on to explain that once the rotors or brakes are heated there is a squealing noise from the rear. Then the tech suggested that we come back after driving a few miles, but as soon as we left we could hear the squealing noise again. I went back to the same location and requested once again to check the brakes. For whatever he refused to take the vehicle back to the shop and said no one was available, after I had taken the time to drive down from Phoenix to Tempe, suddenly there was no one available to help us. Since I usually have my car serviced at the dealership Auto nation Nissan Tempe, I took it back to the dealership where they cleaned the rotors and brakes and the drums in the rear of the vehicle and the noise stopped. This could have been easily done at Greulich’s but it wasn’t and I ended paying the dealership the money. It was a waste of time and energy deal with this shop, your better off going to a dealership, where you won’t be refused service for some unknown reason, I believe race had something to do with it but, he kept smiling at us saying no one was available after we booked a an appointment. Avoid this place!

Having recently purchased a new car, I was looking to immediately have it evaluated to ensure it was safe to drive and was a quality buy. I also purchased a warranty with the car, and the no deductible fee for diagnostic and repair was only applicable if you use the warranty company’s contracted repair facilities. I was weary of using services outside of my normal mechanic, but those fears were quickly pacified during my initial and entire experience with Greulich’s in Tempe (Store 026).
Mike (the assistant manager) helped me with everything. I had a MISERABLE experience with getting the warranty company to cover the cost of repairing pertinent issues with my Volkswagen and Mike went to battle with me every step of the way. He knows EVERYTHING there is to know about the entire spectrum of makes and models and went toe-​to-​toe with the warranty company’s adjuster to ensure I received coverage for the services I required. He even gave me a ride home while my vehicle was getting repaired so I wouldn’t have to wait in the lobby, and went above and beyond to finish timely repairs before the day was over, even though we were set back several hours due to the warranty hassles.
Mike is great, but the rest of the Greulich’s team are amazing as well. Jim, the store manager, and every technician I had contact with were friendly, empathetic to my situation, and worked their asses off to make sure I was back on the road as soon as possible. I’ve never had an auto repair experience as good as this one. They have gained a customer for life, and you should not hesitate to place your vehicle in their extremely capable hands.

I have had nothing but a great experience with this auto shop. I have been taking my car there for oil changes about a year now. Professional, fast yet thorough. They don’t try to upsell you services you may not need. Just the facts. I like to bring my car to a place like this. They are highly recommended by me!!!
Thanks!

Stopped into Greulichs for my second visit for a clunking noise in my front end of my Jeep. They greeted me at the door. Got my jeep in right away for the inspection and found the upper and lower ball joints were about to fall apart. They gave me a ride home and picked me up when the car was complete and still cost me less then anyone else I checked with, and still manage to offer me a nationwide 2 year 24 000 mile warranty. I can’t tell you how happy I am I found this place. They treat you with respect and stand behind everything they do.

They charged me $ 150 for $ 60 worth of transmission fluid, they must not realize how easy it is to look up the parts in their invoices. I can understand a business marking up parts, but almost 3x markup is just greedy

Thought I’d give their new location a try. Big mistake. They left the drain plug loose on my engine. Thank God I saw it leaking when I got back to work. I called to talk w manager. He could have cared less. I don’t recommend this shop at all. Go elsewhere.

So, I just moved to Phoenix and had a long list of car repairs I thought I needed. This list was from the dealer where I used to live. I went to Greulich at Elliott and 48^th Street because it’s close to my house. Well, Ben and the guys in the shop went over my car and looked at my list. Ben told me «No, not so much». I did not really need all those repairs. So, I am a loyal Ben/​Greulich customer from now on. Every time I go there, Ben spends time to explain to me what’s wrong, shows me the problem, gives me a quote and explains my options to me.

I am thrilled to know that trustworthiness still matters and that local businesses like Greulich’s still exist! I spoke with Jim at the Elliot Road location about getting a repair quote and mentioned that I would compare it with the local dealership servicing my young car. The dealer had refused to cover the repair in spite ongoing warranty coverage and Jim’s quote was less than half the amount. This is great, but not a big surprise for anyone who has had the pleasure of exorbitant non-​warranty dealership services. What struck me was that, before he even put together the quote, Jim first talked to me like a customer he wanted to keep for the longterm rather than just a sale he wanted to make today. Specifically, he provided technical details and advice on how to talk to the dealer about the problem; in his view, it was a problem that any car maker with integrity should take the responsibility for repairing. Jim was indeed right; his advice enabled me to successfully challenge the dealer’s decision and obtain the repair via my warranty. So this is an odd review because I never had my car in the shop but I think my experience shows why this local business has thrived in the valley for so long. I won’t hesitate to take my cars here if and when the time comes.

Every stereotype of a mechanic shop taking advantage of an eighty year old woman was in play recently when my mother was able to spend more than her pension check after taking her car in for an coupon oil change! DO NOT GO THERE!