Integrated Associates In Medicine

I would not recommend going here. This is now East Valley Medical and they are horrible. First, they couldn’t get me in for 2 months. Then, when I finally got in, I was not told that I wouldn’t be seeing my regular Dr at the appointment, I was not notified at all of this before. (Come to find out my Dr was «on leave» and/​or resigned I am still not sure yet). They also didn’t notify me that they were changing so that I could double check my insurance coverage and was also not notified that I would be seeing an NP and not an MD. Anyways, the Dr I did see was Nancy Erdmann and she had terrible bedside manner. Then, when I tried to get a regular prescription filled (not new or changed) I spent 3 WEEKS trying to get a refill because they only gave 1 refill (not the year refill I usually get) and I couldn’t get anyone to send over a new prescription refill or fill out the fax for a refill that was sent over by the pharmacy. Finally, the day before the prescription ran out they sent over the refill paperwork. This is after multiple calls and messages to the office along with multiple faxes from the pharmacy and 2 in person visits to the Dr office to help stress that the refill was needed ASAP. Then when the prescription gets put through, it was wrong. The pharmacy caught it and had to send it back to get revised. A note about refills, I was later told after calling that they now only give 3 month refills and you have to make an appointment every 3 months to get them refilled. I also requested medical paperwork and they couldn’t get it because they didn’t have access to the old system so they didn’t have it on file and couldn’t get it. While Dr Shipman is a good Dr, I will never go to this office again. Also, I would like to point out that multiple people I have talked to said the same thing and will not go to East Valley.

I had been with Integrated Associates of Medicine since it’s inception, and with Dr. Lucas, before that. I tried to stay with the practice after Dr. Lucas sold the practice. I gave the practice a chance. I liked Dr. Shipman well enough. Now Nancy and Mary, the excellent nurse practitioners are both gone. Unfortunately, the practice has all but imploded. Talking to the front desk or call center, or whatever it is, is like talking to untrained call center employees, who have no respect for the patient and do not even show common courtesy. I was placed on hold for 45 minutes, without anyone coming onto the line. I called back and mentioned that this is not acceptable, that at least they need to say it will be a very long wait. I was told «I know it IS unacceptable», and promptly placed on hold again. Eventually, someone picked up the line, and hung up on me. I gave up, and found a new primary care physician. Their office reports that they cannot even get my medical records transferred, in a timely manner, from IAM. I feel sorry for all the patients who still have to depend on this practice for their medical care. My prayers are with you. I don’t know what could possibly cause a practice to go this south, in such a short time.

I have been going to Integrated Associates in Medicine for several years, and recently switched primary care providers due to too many bad experiences with Integrated Associates in Medicine. The front staff is very rude, incompetent, and their hours are terrible. Sometimes I have to wait a month to get in. Things really went down hill since Dr. Kim Lucas left. I do not plan on returning to Integrated Associates in Medicine.

Nancy Erdmann is a total delight! Whenever I have any questions or am unsure about something she always makes it easy for me to understand. Highly Recommend!

First off, I have been going to IAM for 15 years or so.
Secondly, I think medical care has declined in quality significantly, no matter where you go. This office is a classic example. Tell me, is there any decent PCP’s out there?
*After about a year hiatus from the office (even before the change in ownership, it was starting to go downhill)…*
In March I visited Nancy for a UTI. She sent off a culture and gave me some antibiotics (second round. First round given by Urgent Care.) I never heard back on the result of my urine culture, and my symptoms persisted. I had tried calling Nancy and her «nurse» who miraculously never answers or returns phone calls. I was informed they were BOTH out of town for a week! What? How convenient is that? Why would she not have mentioned this to me before sending out a test that would require contacting me relatively soon thereafter with the results? Being that I was still having symptoms and needed my results, I was informed Too-​Bad-​So-​Sad by the receptionist. Actually in the most apathetic, monotone possible she said: «I will leave her a message and hope she checks them while she is out of town.» Wow, now that is exemplary health care if ever I heard! I of course never got my urine culture results and since my actual doctor’s office was completely useless, I went to my gyno who cured me immediately.
Two months later I have a UTI again. I called Nancy’s office, and you guessed it– the nurse didn’t answer. Shocker! I called the «front office» (lol) and was advised she would, «leave her a message,» again and call me back, k bye. I said, «Um, hold on, don’t you want to confirm my phone number?» «No, we have it on file. I have 480-​blabla.» and I cut her off and said that that is my old phone number. Wow, no wonder I never heard back from anyone in the last 2 months. NOBODY EVER CONFIRMED MY PHONE NUMBER. I remember writing it down on the paperwork at my last visit. Just another ball that was dropped, I guess. Three hours later, I call back to see if she has any answers on that really helpful and proactive message that was left for the doctor. «No.» Me: «Ok, well can you go back there and see if she is available to ask?» Her response: «I can’t because this is a call center. I do not work in that office.» OMG lol!!! I started laughing. I am talking to someone about my medical needs who sounds like a bratty high school drop-​out and she is working in a CALL CENTER. Not even the doctor’s office. She transferred me back to the nurse’s line, who, yet again, did not answer. I am going to Urgent Care tonight and rue on this scam of a medical office. I asked the Call-​center-​receptionist if she could forward on my dissatisfaction with the office and with the medical treatment I have received and she said she could transfer me to the nurse.
So, let me get this straight. No one returns calls or checks messages (at least from my experience.) No one is available to talk to at the actual office. And no one is even available to lodge a complaint with or to request some degree of culpability for this office’s deploring lack of concern for its’ patients’ well-​being?
Peace out, I am sticking with my gyno and Urgent Care from now on.

I was a patient of Dr. Lucas’ for 10 years and after she left, I continued to go to IAM for medical care. After my last appointment, I am disappointed to say that I will not be going back. The front office staff is incompetent. They cost me a couple of hundred dollars out of my own pocket for THEIR mistake. I called to see if we could negotiate some kind of alternative, but they were rigid and unapologetic. They ended up sending my balance to collections. I finally paid it. BUT THEY WERE WRONG.
EFF this place. (Yeah, I’m pretty angry.) Go here if you want to get screwed and be misinformed.

Nancy Erdmann is a good provider but this office has consistently caused me problems when it comes to prescription refills. Just a few weeks after coming in for an appointment and being told they’d call in my RX, the pharmacy said I was out of refills and the provider had refused to authorize a refill. I called the office staff to explain it must’ve been a mistake and they were rude and unhelpful, transferring me multiple times to auto recordings and voicemail and telling me I needed to come in again for an appointment! They will only write your RX for 6 months even for very common meds so you are forced to pay for appointments twice yearly, I’ve never had a provider do that before. In this case apparently anyone who can help me is out the entire week which makes it hard when I’ve run out of medication. They don’t return calls.

I was a patient here for seven years. Dr. Lucas is amazing but she sold the practice this year. I was very sick shortly after the practice was sold. I called the office as an established patient and asked to for an appointment as soon as possible. I called on a Friday first thing in the morning and I was told I would not be able to be have an appointment until the following Thursday. I have never had to wait so long for an appointment especially when it was a sick visit. They always found a way to work me into the schedule. I made the appointment and was going to wait it out because I trusted this practice.
On Sunday I had a turn for the worse and ended up in the emergency room because my cold turned into severe bronchitis. The ER doctor told me that the visit would have been avoided if I had been treated by my regular doctor earlier.
Dr. Lucas had always been there for me. She cares so much for her patients that she even gave me her personal number when I was really sick a few years ago in case I ended up in the emergency room. She was such a great doctor I was willing to drive over 30 minutes to her office. The new doctor does not care about her patients at all. I will never set foot in this office again.

I’ve gone to Nancy Erdmann, FNP for approximately ten years now. I adore her. She cares about holistically treating me and is proactive in recommending preventive care. She is always dressed very stylishly, as well!
I have seen Mary, FNP and Dr. Lucas. They also are both excellent! I am more than happy to see them if I need to get in on a day Nancy isn’t in the office. I don’t plan on changing PCPs as long as this office is open. I’ve lived all over the Valley and always made the drive because their care is worth it.

I have to commend Dr. Lucas for timely and accurate diagnosis. I have been seeing her for at least 10 years. She ordered an aortic ultrasound test and they found a very enlarged aneurysm in the aorta just below the kidney. She had me see a vascular surgeon right away and soon after had a CT scan. Only a few days later I had to have surgery.
I have no doubt that had Dr Lucas not caught that, I would not be alive today.

Saw the bad review and had to put my 2 cents in! I’ve been going to see Dr. Lucas since I was a teenager, and have never had a problem with her. She is thorough, and is very friendly and has never had a bad attitude with me. With the exception of one surly medical assistant extern, I haven’t ever been talked down to or treated rudely by the staff. As long as I’m in the Tempe area, I’ll continue to see her.

I have been seeing Dr. Kim Lucas for over ten years now and am happy to Unilocal off on her excellent service. The entire staff is friendly, helpful and extremely thorough when it comes to diagnosing illness or recommending treatment. She employs all women which helps to create a more comfortable atmosphere when getting the dreaded yearly «well woman» checks. I have seen her and her nurses for numerous illnesses over the years and they are patient and understanding and quick to discuss options other than medication. It is really wonderful when they talk to you about your diet and/​or herbal supplements rather than just prescribing meds. Taking a holistic approach to the overall wellness seems to be the primary focus. Whenever I leave the office I not only feel better, but more educated about my body. I would recommend her and her team to anyone.