Paul’s Ace Hardware Stores

I have had hit and miss service at this location in the past, but it seems like they are more on top of their game. You can literally walk in here with any kind of project in mind and they can help you. We also came in here for light bulbs, and an associate took the time to explain all the different types of bulbs and helped us pick out the type that we needed. I smashed a picture frame by accident one time, and since they cut glass too I was able to save my picture. It’s pretty nice to walk into a hardware store and not have to walk a couple of football fields just to get what you need. There’s not much walking to do if they show you exactly where an item is. They usually have pretty good sales around Thanksgiving and Christmas, especially for Black Friday.

Small hardware store that is definitely one of those places that is part of the community versus a big box store like a Lowe’s — in general it has about everything one needs to for lawn and home maintenance and it has a personal feel that you won’t get from a larger location.

Needed specialized screws. Could not get any clerk in screw area to pay attention to me. When I told checkout clerk about this, she cheerily chirped «okay!», so I guess rejecting me as a customer was on purpose.

I needed to rent a carpet cleaner to get the place cleaned up before some family came into town. I thought I’d patronize small local business and avoid the «big box» stores. I chose the Bissell Big Green Deep Cleaning Machine. The price was great, $ 24 for 24hr with a refundable $ 24 deposit.
. I made it through one tank of water before the machine stopped working. We called the store and were told that we could exchange it for another one and they would throw in an extra 24hrs for the inconvenience. No problem, that’s a chance you take with rental equipment. We quickly exchanged it and headed back to finish the job.
. When pulling the machine out of the bed of my truck we noticed some liquid still in the return tank. As I opened it to check the contents I wasn’t even sure what I was looking at. Was it… a dead cat, a squirrel, someone’s weave??? Whatever it was is was one of the most foul, disgusting and rancid things I’ve ever had the displeasure of seeing. It’s a good thing I have a strong stomach.
. We immediately returned to the store for a second time. As the manager approached I opened the tank for her to see. Being indoors with no ventilation the scent of monstrosity in the tank was overwhelming! We were immediately given a full refund and high-​tailed it out of there and headed to the «big box» store down the street.
. We had to pay a few more bucks but we were given a clean machine in good working order.
.
.

The store was one of the larger Ace hardware store that I have been in but the staff made the difference. To a of people being helpful made it a fast trip!

I do like this place a lot better then the big box stores. Very helpful and friendly here. I do volunteer work at an animal rescue around the corner and the folk’s here have been very supportive whenever I’ve had a need.

There is a reason I frequent Paul’s Ace over the big names such as Home Depot or Lowes: the personalized assistance. Do the big name brands provide this? Yes, bit not at the same level Paul’s Ace Hardware does in Tempe. If I need help, they are ready and willing to help me in every aspect of my project.
The store manager Bras personally went out if his way to assist me in gathering all the materials I needed for my current project. He knows his store, bounced around to show me all options, and seemed to have recommendations on each project. This guy must love what he does because he knows everything in the store (or he is a constant do-​it-​yourselfer).
I am always pleased with the help I receive and am thankful this place is in my neighborhood.

I went in to return a weed whacker I bought a year ago. It stopped trimming the weeds in the crevices of the sidewalk. I have never had issues with going into an Ace Hardware and being treated with respect and an equal to a man in doing it yourself projects. On this occasion it was shocking two men came to help me with the return I explained the problem and I was questioned at length as to my problem and asked some very appalling questions as simple as «Did you put line in the spool?» I was taken aback and said «Yes» very definitively. The weed whacker obviously looked as if it had been used. I was so shocked as to the sexist treatment I was receiving I simply said «I wanted to return the weed whacker.» Before I lost my temper as to being treated like I didn’t know what I was talking about. I am a woman in 2013 who does do stuff around the house besides cooking, cleaning and bearing children. One of the individuals seemed to forget that we are in the 21^st century and woman do the same jobs as a man around the house. His mindset was that it was 1950s and we should be in the kitchen baking a cake for the next PTA meeting. Woman it is plain and simple some of their employees are sexist and women should be in the kitchen cooking their dinner, cleaning their house and doing their laundry. I am more than that in my household as many woman are now a days. Women if you wish to go to Ace and be treated like Barbie by all means go but I suggest go to Lowes or Home Depot you will treated with the upmost respect and an equal counterpart to a man.

This is my store, they have all the parts for my house (if you live in the area, you know how important it is to have parts that fit your house built in the 60’s).
I feel they are a little overpriced, but I save that in gas by not having to drive elsewhere.
They do not have a garden department (to my chagrin), but generally everything else is there.

Yippee, an Ace Hardware that opens at 6am M-​S (and 8am on Sun). I love Ace Hardware and everyone of them have very helpful, easy-​to-​find employees. When I don’t feel like fighting the endurance contest of negotiating a big box hardware store, Ace Hardware is my go-​to solution.
Parking is easy, right at the front door. The product selection is excellent. Getting out of the AZ summer heat before 7am is priceless!

Very helpful staff. Location was a little farther than the Home Depot. After the Unilocal coupon, the prices for the items that I purchased was on par with Lowest and Home Depot. Those big box stores are OK. However, I am trying to support the local economy. With an adequate selection, friendly staff, and close location, I will continue to spend my money there.

I have liked all the Ace Hardware stores I have been to and this one is definitely up to par. I went in with a tricky question and several different staff members were eager to help. Kevin especially spent a long time brainstorming ideas and suggesting new things. Everyone is very friendly and they have a good selection of the usual hardware stuff. Way better than the nearby Home Depot if you actually want a question answered.

Paul’s Ace feels much more like a Mom and Pop shop than a big chain. I’ve gone in with questions about all sorts of varied things and have always walked away with a solid answer and money left in my pocket. I don’t feel like I’m ever being up sold or nickel and dimed. The staff is welcoming, the ladies call be «hun» a lot and they have a good selection for their size. I like this place and would come here any day of the week over the bigger home improvement stores.

i like this locoation simole beacause thay can cut glass and plexiglass and have a rental section. everybody is very helpful and knows there store pretty well. they have check in offers, love it, ok, other than that its a hardware store with popcorn, stay classy Unilocalers.,

Definitely a smaller home repair place but it’s in the neighborhood and very convenient. They have just enough. Prices are pretty good too.

I have lived in Tempe for 20 years and frequented Paul’s for many of those. The other night I had less-​than-​stellar customer service at the store location. That said, within 2 hours of voicing my disappointment about the establishment, I was contacted by a family member who owns it. She not only tried to make up for the issue, she really seemed to understand the importance of putting the customer first.
I thought some of the store personnel lacked in their customer service, and that is something I hate to see in a locally-​owned business. I like to frequent Paul’s and others over the big boxes, but if the service isn’t there, it makes it seem just on-​par with the national guys. I can say after this experience that this is a store with local roots that still treats its local customers well, and they quickly make up for any shortcomings.
Amazingly enough, they also seem to have a great selection of just about everything I’d expect in a hardware store — despite the fact the location is small in comparison to a Home Depot. Sometimes smaller is better, and in this case I’m convinced that’s the case. I’m glad to have Paul’s as part of the neighborhood!