SpringHill Suites Phoenix Tempe/Airport

Great place overall. Easily considerable 5 star staff. 4.5 star amenities. 4.5 star complimentary breakfast. 3 star pool and exercise room. Rooms ideal 4 or more stars. Great clientele and surrounding area. Enjoy your stay here recommended highly.

Under the flight path for aviation buffs.
Staff went out of their way to deliver a crib. They were less than knowledgeable about local playgrounds for kids.
Breakfast was decent. Room was clean. Overall we were very happy.

***This Springhill Suites is an average hotel, but it is clean and comfortable; room rates are also very reasonable though hotels throughout the Phoenix area tend to offer very competitive room rates compared to other big cities***
Springhill Suites hotels have a similar style as Marriott’s Fairfield Inn brand (even some former Fairfield Inn & Suites properties have been re-​done as Springhill Suites). This puts Springhill Suites a notch below Marriott’s Courtyard brand in terms of the quality and room comfort. Because of this, I tend to prefer Courtyard to Springhill Suites. I have been to a few good Springhill Suites though like the locations in Waco, Napa and Manhattan (Midtown). This Springhill Suites in Tempe, Arizona is more in the just okay to decent range.
This property, like many hotels in the Phoenix area, offers very reasonable room rates. The hotel has a good mix of quality, comfort and a variety of amenities. All Springhill Suites rooms are suites. The suites here at this Tempe property are not that big, but there is a decent living room area as well as a mini fridge and a kitchen sink. The room was clean and the shower worked fairly well. The room temperature unit was okay. The bed was fine though it was definitely on the soft side.
Wi-​Fi was free and I did not experience any issues with it. Other amenities included free parking and a free breakfast. The breakfast included a lot of breakfast breads, pastries and cold items (cereal). The breakfast also offered a few hot items like scrambled eggs, bacon and breakfast potatoes though these hot items were definitely very below average in terms of quality. The orange juice was also very watery (like the orange juice at other Springhill Suites).
I stayed during New Year’s Eve and given the proximity to Arizona State University, there was definitely a lot of partying going on in the rooms. This type of loudness and disruption is to be expected though I think there probably should have been more monitoring by the hotel staff like I have seen at Marriott hotels during this time of year.
Service was fine though probably not quite up to the very high standards that most Marriott brand hotels set. Marriott Rewards Platinum members receive a choice of arrival gift – bonus points or two items from their market (a good variety of snacks, candy, drinks, and ice cream).
This is an okay Springhill Suites. The room was not great, but it was a good value for the price. If you need to stay in this area and it is a short stay (and you are loyal to the Marriott brand), this hotel is a good option.
Parking is complimentary and it is very easy finding an open space.

It’s a great place to stay when you visit here. They have shuttle services to pick you up and drop you off. Great customer services across room services, business services, and even maintenance services.
In addition, they have great complimentary breakfast!

INCREDIBLE staff.
The room and hotel met expectations but the staff EXCEEDED expectations. Starting with the shuttle drivers all the way up to the assistant manager.
Everyone we interacted with was pleasant, professional and efficient. I would definitely stay here again if and when I return to Phoenix.
I truly hope Marriott acknowledges this staff; I stay at many of their properties and this is the first one I was inclined to review.

We have stayed in four hotels this trip and I have to say this is the nicest out if all of them!
The room is clean, modern and very comfortable! They offer a nice breakfast, it had a good selection and there were three different ladies cleaning and restocking.
We used the pool and it was clean and well maintained and the pool towels were very soft!
I also used the gym in the morning, I love having that available its always the best way to start the day.
I was very pleased I’m not sure why they get such a low star rating.

Don’t stay here with small child. Two problems occurred when we stayed here with our 9 month old.
1) We requested a crib. The first pack and play that they provided was broken. (One side did not lock into place.) They did replace it, but the replacement was wobbly. The baby woke up at night, and ultimately slept in our bed with us. (Who knows if this was related to the wobbly pack and play, but it might have been.)
2) At breakfast we asked for a high chair, and we were told that they only had one and it was already in use. If you’ve ever tried to eat with a 9-​month old in your lap, and tried to feed her while in your lap, it’s not pleasant. There really isn’t any excuse for not having a few more high chairs.
As a hotel, the place is fine. They checked me in quickly, and the place was clean. But if you have a small child, I recommend you look elsewhere.

I picked this place based on the fact that it was $ 20 less than the Hyatt next door, and I needed a hotel close to Tempe Beach Park for a race I was running. It was clean, comfortable, and overall a decent value for the money. The knocks on this place are the bed (uncomfortable and the mattress needed to be replaced), and the a/​c. I was a little surprised and disappointed at the air conditioning unit mounted under the window, which was a little louder than I would have liked. It also made the place seem dated. It’s OK, but it’s not generally what I expect from a Marriott property.

Really great location! However, for those who are modestly light sleepers, between the constant scream of landing planes (yes, you are directly in the flight path!) and AC that THUMPS loudly when it cycles on & off, there is no sleep unless you drug yourself! Women, don’t try to fool yourself, you’ll need the old, full dose of Ambien!!! Stayed for 3 nights & was so sleep-​deprived I couldn’t form a complete sentence by the time I left! (Grunting only!) So sad altho’ it is one of the older SpringHill Suites so not what you might be used to currently.

Great customer service. Three stars because despite of the windows being sound proof, we kept hearing the planes fly by. But very clean room. And a plus to see gluten free muffins in the breakfast area.

Not Marriott standards… or maybe it is. Marriott seems to be sliding while Hilton is improving.
VERY BAD INTERNET (perhaps to avoid reviews?).
Air conditioner barely works if you’re right next to it. Hot sweaty nights in Phoenix as a result. Hot water takes forever to get to the shower and the pressure is a trickle.
Two stars because the staff is very nice.
Oh…breakfast blows too.

This is a nice hotel — though at the time of this review — they were going through some renovations (at least on the exterior). Hotel is in the flight path of Sky Harbor, though I didn’t notice any major noise issues inside the hotel. Overall hotel was pretty average for the Marriott chains — nothing to rave about, though location is good to the airport/​ASU etc. Breakfast is so-​so — coffee was so-​so, but gets the job done if you need something in a pitch.
My biggest ‘issue’ would be against the WiFi internet speeds. From regular travel, I’ve become accustomed to reasonable internet speeds to get work done on my laptop while on the road. This place had quite possibly the slowest internet I’ve experienced in any hotel in the past couple years. It took minutes to download simple files and presentations from my work email — pretty sub-​par if you trying to get work done while on travel. I ended up using my smartphone over my laptop because the LTE service seemed 10x faster than their internet service.

My ac broke and had to move in middle of night. The airport noise is a real pain. Nothing to walk to near this hotel. I stay in a lot of hotels. I had a horrible nights sleep each night. Someone I know also stayed and sleep horribly.

Clean and convenient this site offers all the amenities you need for a typical stay. It’s nice enough with slightly dated rooms and competitive in pricing.

In a nutshell. On a scale of one to ten, ten being exceptional and one being unacceptable.
Rooms — 9
Breakfast — 5
Service — 3
Location — 8
Rooms are very nice and clean but a few things weren’t operational in our first room. Yeah, they had to move us. The bedside lamp didn’t turn on and the iHome radio wasn’t functional. Lastly, the bathtub wasn’t draining normally. As I was showering, the water was rising up past my ankles. I felt like I was in a flood. I called the front desk and Tetonia was cordial and generous enough to migrate us to another room across the hall. Great! Well… The next morning as my girlfriend was trying to plug the bathtub for a relaxing bath, the stopper wouldn’t stay down. I know! Frustrating right?! I pick up the phone and guess who answers?! Yup! Tetonia! First, I reminded her of my move from one room to another due to bathtub issues. Then proceeded with this morning’s bathtub dilemma and she said «So yesterday the tub wasn’t draining and now it’s not draining enough?». How sassy, I thought. Wasn’t that kinda rude? I refuted her idiotic ignorant theory and continued to correct her, «The drain is not plugging at all». I got no apology or empathy, she just said «Ok, I’ll let maintenance know».
Knowing that she moved me from one room to another room due to bathroom related problems, specifically bathtub issues, I would expect her to be apologetic for the inadequacy of service to a customer as a representative of Spring Hill Suites. The qualitative preparation requisite for each customer should be equal. If not, a company in the business of boarding people efficiently and comfortably should make amends at the service level to retain the potential future business of that patron.
The breakfast sausage patties were sub-​par and it appeared the help was repurposing the food gloves for garbage gloves as well. Not sanitary in my book.
Tetonia seemed great but earlier in the day when I asked if there was a filtered water dispenser available, she had to quietly murmur to her friend while on a personal call at the front desk to hold on because I was demanding her attention. That is not professional.
It is, near ASU and some shopping but not walkable by any means. Though it’s in a quiet area which is great for non-​party goes such as myself and better half.
Stay here for nice rooms, but I can’t promise everything in your room will work as expected.

I don’t usually review hotels as I mostly travel for work and most hotels are pretty avg (usually stay at Marriott & Hilton brands). However, this place definitely exceeded my expectations in an unexpected way. I was placed in a room on the 4^th floor RIGHT next to the elevator and pretty much directly across from the ice machine, which immediately drew my ire as I could only imagine the potential for a noisy stay. Add to it the window AC unit and I definitely was ready to request a new room. Yet after 2 (soon to be 3) nights I’ve gotta say the sound proofing is well above avg. I’ve not heard the ice machine at all, barely noticed the elevator running, and the AC unit is fairly efficient and quiet as well.
Add to that the usual spacious nature of Springhill rooms, the convenience of a sink and fridge, the fast and free wifi, the complimentary bfast, and I’m sold that this is probably the best Springhill I’ve ever stayed at.
Oh and I almost forgot to mention, they’ve got a fitness center bigger than your standard closet with free weights and a pretty nice machine, something that was rather unexpected but very much welcomed!

This is one of the older model SpringHill Suites that has been remodeled and is pretty fresh and nice. Customer service was very good and friendly. I arrived late at night so the airport pickup was shared and did take a little longer than I would have liked because at that hour it was shared. I also left before breakfast so I can’t give any input on that.

In a pinch we stayed here for NYE block party because the Marriott residence inn in downtown Tempe was booked. This turned out not to be too bad. They shuttled us to the party, but we had to walk back (about a mile) since they stop shuttle service at 10pm. A couple days after checked out i realized i had left a couple of items in our room. I called back they searched and found them. They offered to fedex it which was a nice gesture but decided to pick up instead. Overall I’m Impressed with their customer service which is always a winner in my book.

Overall an A-​OK experience!
I give it 3.5 stars.
Staff was friendly all around.
The rates are pretty affordable, I got a room on a Friday for $ 74+taxes=$ 84.65
This Hotel isn’t the newest (wallpaper about to come off), but its well kept and matched it’s price range, I didn’t see any hair on the sheets which is indeed a +++++++++
2 T. V’s in the room, which when both turned on its like SURROUND SOUND (hint)
The only con I have is their loud toilet! it makes an extremely loud obnoxious noise when flushed! and you can hear your neighbors toilets too!
Their mini fridge is not cold enough, You have to get ICE to ice your beer!
I did appreciate their complimentary bfast and open, airy, well lit dining area, the food selection was very basic, you know packaged eggs (I saw the older man bring it out to refill from a clear plastic bag), bagel, toast, waffle (you can add chocolate chips in the batter to make it a chocolate chip waffle!)
The older man who I’m assuming is the one who keeps the bfast bar clean was quite accommodating– I witnessed a guy ask for 4 hardboiled eggs and he came out with them in less than 1 minute!
Overall a good Hotel! No major problems here!
FREE W-​FI – No password Req’d

The hotel is convenient to PHX airport and ASU. There’s nothing to see or do in the immediate neighborhood (it’s a sleepy office park) but there are plenty of restaurants, clubs, etc. over by the university. The hotel shuttle driver is happy to take you over there & pick you up when you’re done. Bonus!
Note the hotel is in the flight path for PHX. Noise can be an issue late at night and early in the morning. Light sleepers may want to stay elsewhere.

One deduction for the noise due to the location by the airport, but other than that, this hotel was great. I got the King suite and it came with mini kitchenette, study table, a sofa, and of course King size bed. The price listed for $ 90/​night, including tax, was also covered the free breakfast from 7−9am.
The breakfast was pretty good too, it has waffles, scrambled eggs, bagels, fruits, oatmeal, cereals, orange juice, and yogurt. Pretty much it has many varieties, I like it. Customer service was also great, although there was only one lady at the front desk, she’s very helpful to all guests.
Parking was free, wifi was free, and breakfast was free, I’m a happy customer indeed.