Sprint Store

Tried to deny me in returning my accessory I purchased on the 14^th day. Manager was out for «lunch» and he would be gone for «a couple hours» mind you I saw the manager IN the store after being told the manager was not in the store. Randy was the liar. Don’t go see him for anything. Manager was at the back of the store and refused to give me a refund because he stated I passed my 14day return. Purchased the accessory on the 10^th was at the store on the 24^th. They wanted to count the 10^th as an additional day so I can be out of my 14 day period. I asked to get their district managers info and RANDY refused to give me that information. I asked to have him connect me to their customer service line and he stated in these EXACT WORDS «I can’t go out of my way to help you with that». Told him I would wait until his manager was back from «lunch» and he said he then wasn’t sure if he was going to return to the store. I stepped outside and called customer service I was on the phone with them for 45min until they personally contacted the store where the manager suddenly answered the store phone and they forced him to allow me to return my accessory. I was told only the manager could help me yet he never stepped outside into the floor nor apologized. DO NOT COME HERE! They will rip you off, treat you like crap and not give one damn. They want your money for their bonus more than your loyalty.

I went in today to get my phone repaired. Unfortunately I didn’t like any of the options so I didn’t do anything but that’s because the Sprint store can’t do much as far as repair goes for iPhones. Otherwise, everyone was really helpful and pleasant and there was no wait at all. Andrew was the associate that helped me out and he was very nice and spoke on the phone with my father and explained all of my options to me. I would recommend coming into this store and making an appointment online if you need to talk to someone just in case it’s busy.

Just go somewhere else. Seriously. Not only is the customer service terrible at this store, but their employees engage in fraudulent transactions. An employee at this store permitted my daughter to purchase a new phone and sign a new contract on MY account, when she is not an authorized signer on my account. Oh, and the new phone and new contract resulted in more than $ 400 in charges being added to my account. We had to call Sprint customer care to get the issue resolved (which we did), but were told that in order to file a formal complaint, we had to go to the store and have them contact the district manager. Prior to driving 20 minutes to the store, I called the store and was also told that I had to come to the store to be able to talk to the district manager. So of course I get to the store and was told by the assistant store manager that they have no way of getting the district manager on the phone. Really? Because one of your employees just told me you could when I called the store 20 minutes ago. Completely shady. The assistant store manager just clearly was trying to avoid having to take accountability for what happens in the store when the actual store manager is away. He also gave me an alleged email for the district manager; however, when I Googled the person, his LinkedIn profile shows that he’s a store manager in Gilbert. Perhaps he was promoted to district manager, or perhaps the assistant store manager at this store is just a complete douche and was trying to be slick (emphasis on «trying»), but either way, I sent in my complaint to the alleged district manager’s email, and if it turns out that this person is actually the manager of a store in Gilbert, that’s just more fuel to my fire.

And so, on the 3^rd of this month I chose to get rid of Verizon. Went over to Sprint and well, lies on top of lies. First off was an issue with a rep lying to me over the phone about some store’s waiving deposit’s cause originally I wanted the phone I had with Verizon which was an iPhone 6, but cause of a deposit I had to be downgraded on this service to an iPhone 5s, lie number one. Lie number two being that my bill would be $ 98. Something after taxes, more lies. Seriously WTF!!! What it seems to me is they sucker you in with lies, just like a fishing hook to the mouth of a fish. Seriously WHAT THE FUCK!!! Seems to me Sprint was a bad choice, would I recommend this service to anyone, I would strongly suggest not choosing sprint. I’ll be going back to Verizon, although they are how would you say greedy fucker on pricing, I have not once been lied to!!! Ooh and the phone locked up on me had to do a manual restart, never had that problem with Verizon. Not to mention the people in the stores don’t tell you what promotion they have. Seriously what kinda fuckery is this!
Needless to say tomorrow I say good buy to these lying people but not before I file a complaint with the BBB and the FCC!!!

If only I could give a negative rating!
Sprint, you have some shady business practices. I’ve been a customer for many years now. I went into the Tempe — Southern Ave Sprint store to upgrade my phone and add another phone to my line. I was told during that time that I could receive a FREE 3G/​4G tablet. At no point was I told about the $ 15 monthly data charge for the so called «free» tablet.
I spoke to someone on the Sprint website chat today to have the tablet line deactivated and to receive a credit for the months that I had been charged for the data plan just to be told that I would have to pay a cancellation fee of over $ 180 if I chose to have it deactivated online. According to the customer service chat representative I have to go into the Tempe Sprint store and explain what happened (how I was NOT told that I would be charged for the FREE phone when I was initially offered it). I was also told that there is a 14 day return period and that the customer service chat representative could make no guarantees on if I would even be able to deactivate the line without incurring a deactivation charge. After doing some research I’ve found numerous complaints about the same issue.
The Sprint associate who gave me the «free» tablet should have told me about the monthly data charge without lying and making it seem like this was something I would receive for free. This was a fraudulent business practice!

I was very disenchanted and frustrated with the conflicting information I was receiving from two customer representatives in this Sprint store.
I came in due to needing a repair on my phone. I had shattered the screen on my Samsung s5. I had the misfortune of being matched with Daniella due to my place in the Queue. She told me that the Sprint store did not repair cell phone screens and that I would have to file a claim through Assuron and pay my deductible for a new phone. I was not thrilled and asked why it is that the repair store will not replace screens. She repeated herself verbatim and I informed her that she did not answer my question. She then answered that she did not know why… I asked her who would know and she said the repair tech should know why but she was busy with another customer. No problem. We continued on, I asked about the current plan they have running to see if there is anything cheaper than what I already pay. I have been on the same plan for about 5 years. My old plan was grandfathered in and is no longer being offered. After discussing with Daniella all the plans available and being told sprint no longer offered the Samsung s5 as part of their plans, I quickly determined I was not interested in any of them because it would actually cost me more than I was already paying. I elected to activate another Samsung s5 which I purchased on eBay. While going through the activation process I overheard another rep tell another customer that the Samsung s5 is available. I called him over, Jacob, when he was finished and he explained that the s5 is still available but they did not have it in that particular store. I would have to go to another store if I wanted to stick with my current model phone. At that moment, Daniella lost all her credibility.
I asked Jacob about any plans that were available to me as a current sprint customer without a need for a new phone. The idea of leasing a phone is the most ridiculous thing I have ever heard. Jacob explained to me that there was a $ 40 a month plan that allowed me unlimited data, text, and talk. Now you’re talking. I wish this was explained to me 30 minutes ago while I was being explained misinformation from Daniella. I asked if there was a brochure detailing the plan and I was told no. I asked where I can find details of the plan and I was told online. I asked if they could show me on their computer and they said they could not but I can look on my phone. I had to search for this plan on my phone on my tiny screen. I found a similar plan to what was described however there was a disclaimer stating «activation of a new line or purchase of a new phone required». I showed this to Jacob and explained again that I do not wish to purchase a new phone. He recognized the disclaimer and assured me that I can receive that same monthly price. Jacob appeared to become more and more exasperated when I explained I would like to see it in writing somewhere and that I was suspect and this «secret» plan that was not advertised anywhere. Forgive me for believing only half of what I am told when it comes to quoting contracts… I was worried about getting roped into a plan that I do not want. He simply replied «its not written anywhere, I am telling you. You will see it in the detail of the plan agreement». I reminded him again that I do not want to enter into a new contract. He explained that this plan was not a contract.
I decided to move forward with this no contract unwritten plan and read the details carefully. Jacob and Daniella appeared to grow more and more inpatient as I read every line of the document. Am I the only one who actually reads an entire document before signing???
I was disappointed in the service I received because the first rep I was helped by did not know much about anything, gave me misinformation, and pretended she did not hear the questions I was asking. I had to state to her that what I said was a question, prompting her to respond, before she would answer. Additionally she did not know where to find the sim card on my device and I ended finding it for her to relocate to the new phone. Without the sim card the phone would have been inoperable. Her name tag said she was «in training» perhaps she was not ready to be out on the floor by herself yet. Jacob at the very least seemed to be much more knowledgeable but had a low threshold for his frustration when I had questions. Questions which were legitimate although there were many. In a customer service job he should be able to maintain his cool.
The only reason I am rating a 1 is because of Jacob’s knowledge. Daniella would have earned a 0 if that rating was an option. My next bill will tell if this plan is legitimate. If not I will be one the phone with corporate complaining.

I read all the reviews and was kind of eh about going, but my phone stopped working and I need to go ASAP. I went, and was greeted by a gentlemen whom then finalized I was there for my appointment.
Wait time was probably about 10 – 15 mins. As I was waiting though, I could hear the customers talking to the Associates. The associates were knowledgeable. I know my technology. Yes it gets frustrating when someone doesnt understand but keeps repeating the same questions. I «LOL» at the under 3 star ratings because of that. You’re treated how you act. The people behind the desk, are simply having a good time. A lot of people have a «dry» sense of humor… well this is AZ, so, yeah.
Anyways. I was helped. I explained the problem and turns out that my phone had a recall back in Oct 2015. I had no clue. It explained why I was having so many problems with it. They ordered me a new one and its on its way. Very friendly people. I had no issues at all. Total time there was less thank 45 mins.

I walked into this store to have my phone checked. I was expecting to be greeted and placed on the waiting list, They had 5 employees and not one came up to me. I sat there for 30 minutes until I decided to approach one of the useless employees and finally got on the list. It doesnt take that long to say HI WELCOME TO SPRINT WE WILL BE WITH YOU IN A SEC, CAN I GET YOUR NAME PLEASE. Don’t waste your time walking into this store.

The sprint store has the largest parking lot of Everseen for a cell phone store. I wondered why, and then I got inside. They have a wait list. They make you check in. Every time that I tried the store, I have somehow ended up being 8^th to 15^th in line, and the lines move slowly. Both times I’ve left after 30 to 40 minutes.
I guess the store doesn’t want to hire anymore minimum-​wage robots to sell phones.
Avoid the store like the plague if you had any value on your time.

I waited for over an hour to be helped and finally had to leave. Staff is friendly but you need more of them

I went in here yesterday to upgrade my phone. I will admit I was skeptical I have heard and read horror stories of people trying to upgrade a device with Sprint.
When I walked in I was greeted by Marissa. This girl was great ! She knew what I was talking about and what I wanted. She did not try to hard sell me on any of the extra crap. I mean she did offer extras, but I declined and she was ok with it. She got me my iPhone 6 and set it up for me, did the test call and got my contacts over all in less than an hour. The only reason it was an hour is because the phone was dead when she pulled it out of the box and I wanted to make sure it charged so we stayed for a few for it to charge it. It did and it works great. I would recommend going to this store for your needs and deal with Marissa. She is a true asset to Sprint.

This is more directed at Sprint, than any particular staffers at this store. The employees here seemed nice, and well informed. I only waited about 10 minutes. (though I did have an appointment).
However their store hours are wrong. Here it says they open at 11. Not true, they open at 10.
Now as for Sprint in general. I was lied to by their customer service, and their policies aren’t updated on their site even!
There is a MAJOR disconnect between actual Sprint (customer service, management/​higher-​ups) and Sprint store employees. I called customer service at least 4 times. And EVERY time I was told that TEP+ insurance covers a cracked iphone screen, and they would repair it for free. I went in to two sprint stores, and called 2 others, and every employee said, that TEP+ insurance does NOT cover cracked screens because Apple changed their policies and does not allow phone carriers to open up their phones.
So I’m sorry this isn’t really directed at anyone but Sprint as a company, yall need to get your communication straight. It is absolutely irritating beyond belief to be consistently told, «Oh yes it’s free.» And then «Oh no it’s not. It’s $ 200.»
Remember, this didn’t happen just once, I was told by at least 4 different people that they guaranteed my phone screen would be replaced for free.
And it’s pretty obvious the higher ups don’t care about customer service, if they can’t even communicate what’s real.

This store ripped me off. I was charged $ 100 for headphones that i was told was free. I bought a samsung galaxy note III at this location 2 years ago. I was under the impression I had just paid for only the phone and my phone case and the total came out to around $ 500. I thought I had paid the full price of the phone when I called sprint customer care today and was trying to change my plan to the $ 60 plan. I was told I couldnt change my plan because I bought my phone at a discounted price. So I called this store to find out how much I paid when I bought the phone here. Apparently the phone was 200 and something and the phone case was $ 80 and then there was a charge of $ 100 for a beats by dre headphone that i was told was free. The person that told me all of this was a lady who said she was the assistant manager, I didnt ask for her name but I should have cause she told me that there was nothing that she can do about one of her workers lying to me. Avoid this store unless you want to be ripped off.

Ask for Lucky! Sprint network is overall not that great, and this location could use an update – especially since it is a corporate store, but I am always very pleased with my experience here. ⁴⁄₅ stars because it can get pretty busy in the store.
Lucky is honest and upfront about phone deals and plans. I always go to him for my accessories. He handles things professionally and gets me in and out in a timely manor! He’s even gone in on his days off to make sure I’m in good hands! Would give him alone ⁵⁄₅ stars

Today started out with a «phone emergency». My I phone 5 did a «Matrix» and shattered all over my wood floors. I had just had a negative experience at the Sprint store the weekend past. I was in panic mode. When I was finally able to get a hold of Sprint on line, who took good care of me, they connected me with a wonderful employee named Nicole. When the store opened she was very welcoming and helpful. She went above and beyond what I consider a 5 star customer service level. I ended up buying some extra goodies for the new phone but it just goes to show you how one experience can take you from 1 star to 5!

I just wanna say I had the most amazing experience today thank you Dave so very much it warms my heart to know there are still good people out there God does answer prayers when you’re having a really bad day:-)

Brittany needs to be fired. She also lied to my mom and I about accessory purchases (see review below). My photos were deleted after being handled by her, and when i asked to talk to the gm she claimed SHE was the gm, come to find out that is not true. I tried to contact the regional manager about her position there and express my concerns but it’s nearly impossible to do that. I have never had a good experience here. I did, however, have a good conversation with the assistant manager, Lucky, who was very nice and upfront. I will not be staying with Sprint when my contact ends and i hope to never come in contact with BRITTANY again.

Darius! You gotta get Darius!!! I went in to upgrade from a Note II to a Galaxy Note 4 and I couldn’t be happier than what I received in return. A sparkling new Note 4 and outstanding customer service from Darius. He was a very helpful and informative. Took the time to explain things and made sure I was happy and set. In addition, he helped my wife troubleshoot her network connection on her Galaxy S5 while getting my Note 4 ready for me. It was FAST, it was EASY, and I felt comfortable knowing everything about the transaction before I left. People who’ve left remarks on speed must be super impatient. We were in cue, serviced, pleased, and left in under 30 min. Thanks Darius!

Real slick Brittany!
Brought my iPhone 5s in for their buyback program. ($ 300). Was told by sales rep. Brittany, only half of it can be applied to my bill and other half must be for acessories that can only be used right there right now. I thought it was a little fishy, but she said it with such confidence. Even said it’ll be like that also if I did it online. Online said nothing about half must be for ascessories.
Ended up going thru with it anyways cos I did needed a few things.
Went home and googled it and found out my suspicions were true.
How you gonna lie to me Brittany!!!
Giving it 3 stars cos staff members were friendly and attentive making sure when people walked in they were checked in to be helped. (got kinda busy) Just don’t like being misled. Especially from a corporate store. I’m glad you got your commission off me :)

I have been having connection issues in Tempe for 6 weeks. I’ve been told time and time again by reps that the «towers are being upgraded.» I thought going into the store and speaking with staff for more information would be helpful. Not only was the sales representative rude, the manager refused to meet with me. She had the rep tell me that she «was going into a meeting and I could come back tomorrow.» I’d made an appointment online prior.
Unbelievably bad service, never mind a breach of contract. If the phone can’t make calls because your towers aren’t working, I will not be paying for the phone.
I am very disappointed in the lack of customer service from a company who receives more than $ 1500 of my money a year.