T-Mobile

My experiences at five locations has been mixed. My personal experience at store 8833 at 555 N Scottsdale Rd has been by far the best. I am getting guidance through Chase but observed the two other workers.
Their attitude and demeanor are extremely helpful, but totally natural. When I said thanks, their attitude was, this is why they are there. This might sound dramatic, but it is as if someone moved a mountain, and then said, so … I had a page of notes and everything was addressed. Things that supposedly could not be done were or will be done, rectified. One solution will be given to me with my next visit. It will save me many hours. One truly annoying thing did not occur. With eight months of difficulties, phone customer service and technical support waste time with sorry and will solve. This location is listening, action, contemplation, research, diagnostics and progress. They stay focused and think rather then just accepting the obstacles. All situations will never be resolved but this person is thankful for current results. Appearance is typical T-​mobile and functioning displays. It is a busy area near ASU but assistance is not rushed.

Total scam! They get you in there with low prices and give you horrible service and phones that don’t work. Do yourself a favor and don’t leave your current wireless provider. Over the last 9 months we have been screwed by this company. We bought 4 phones through Tmobile, which never worked properly and didn’t have reception in our house. I called and a service representative told me that the reason why my phones didn’t work was because they were supported by the network. So basically I was sold phones that never would have functioned properly. Then we were told we could buy other phones but that would be out of our pocket. We are now being harassed for the remaining balance we had even though our phones were useless.

How this store stays open, I have no idea. This store is literally filled with idiots. This store and T-​Mobile in general deserves NO STARS! The reps are completely incompetent and don’t know what they are talking about. I’ve been given incorrect information left and right. Apparently the management of this store has no clue what customer service is all about. If you’re thinking about switching, think again. They are the worst! I have been to many. many. T-​Mobile stores and this one is the worst. Employees are slow. Most of them very uneducated and clueless. Just all around poor customer service. This store needs a TON of work.

Have been to Many t-​mobile stores over the years, not always a good experience, but EVERY TIME I go to this location the are AMAZING! They have always help me out with all of my needs. I went in there today super frustrated with my phone and Kyra and the other associates had me happy and laughing by the end of it! Always the best employees at this location. Will no longer go to any other.
THE GOOD KARMA T-​MOBILE!

I have had two experiences here. They both were great. I love that this store is in a little nook, so it is never crowded. It is also very clean and bright. They go above and beyond to help their customers. Shout out to Nicole B. who spent a generous amount of time with me last week making sure I had everything transferred back onto my replacement phone. She embodies the meaning of customer service: knowledgeable, patient, persistent and pleasant!

BEST T-​mobile store ever! They are all super helpful, knowledgeable and really friendly! The guy that was helping me I think his name was David (?), helped answer all my questions, about upgrading, and even up coming phones.

This is THE T-​Mobile store to go to. Super friendly staff who are very knowledgeable about the phones which really the main reason you go to a mobile phone store.