Turn Style Consignment

They seem like they have a lot of merchandise, but I never really find anything I like here. I also noticed there was kind of a strange smell. I come here once in a while when I go to Changing Hands bookstore and browse. I feel like I have better luck at Goodwill. The prices seem a little too high here for what they’re selling.

Snippy, snippy, snippy. When I have shopped here — only once or twice — the clothes were ok. But when I came to ask about consigning, wow! I was pretty surprised at how I was treated.
You would think that my things were garbage the way they spoke to me, and they told me that they would never sell. Uh, ok. I wear nice things from good stores and I don’t wear ‘garbage.’ I finally persuaded them to take a pair of simple blue, expensive pumps that where worn once. Even tho they were ‘not what we normally take and would never sell,’ apparently they did sell very quickly.
To be honest, it was their attitude and the unfriendliness of the store that made me uncomfortable. I can either go buy nice things new, or go to the LDS thriftshop and buy second hand — and get a whole soulful of happy vibes as well.
PS — There is a great new consignment shop in the valley that has excellent customer service and loves its customers and consigners. Good relationships are priceless — and free.

I have been to this place on multiple occasions ever since I moved to Tempe about 1 year ago. It’s my go-​to for blouses, slacks, and shorts. The downsides are that a decent portion of the clothes seem really outdated, the majority isn’t really my style. The prices are also unusually high, considering that the clothes are pre-​owned. I’ve never consigned with them before, only shopped. Shopping experience is alright, I’d say it’s worth a shot.

I guess it depends on what you are looking for. I rather find a savers, goodwill or even ross. Kinda smelly. I did not like nothing here, it seemed pricey. Employees to busy to speak with.

I have to say that I really love this place. This is where I got my love for old Dishes. Every time I go in for a look, I always find something that is unique and cool.
they have so many pieces of great furniture. I have no where to put any furniture, but if you are looking, they have some seriously great finds.
The prices on the furniture are amazing! So beyond reasonable.
They also carry all sorts of clothes, Men, Women, and kids. They have shoes, belts, purses. As well as lots of great jewelry.
My personal favorite though is the household things. Dishes and knick knacks. Love to just check it all out!
Everything is in really nice condition as well. I know that they have a few other locations as well. One day I have to check them all out.

Worst customer service I have experienced ever! Not only did they lose my items I consigned with them, they treated me more as a nuisance when I brought more items in to give them a second chance! They’re store is full of overpriced junk, and they act like I’m someone bugging them by giving them business! I love supporting local businesses, but I won’t bother this one with my service again! Onward to Buffalo Exchange!

I have been consigning here for a while and have been less than pleased with their service. Their customer service is seriously lacking. Because I have clothes on consignment I go in about once a week to see if I have sold anything and check out any new stuff. I have never been greeted by an employee, I don’t think anyone has even looked up or around them at other customers.
One time there was a really long line at the counter and I needed to know if I had any store credit, so I asked one of the girls in the back who appeared to not be helping anyone. Her response «well, I have a long line too, you just can’t see it. But let me help you.» I was like ok, you don’t have to be a smart ass, just say «I’m sorry I have 3 people ahead of you, would you mind waiting a minute?»
That isn’t what put me over the edge. A couple days ago I went in with my son and wondered for about 25 minutes looking at stuff. I finally found 2 items I wanted to purchase and went to the counter to check out. This is where I stood for 5 minutes…3 employees were hanging their holiday decorations 10 feet from me. At one point everyone one of them looked and saw me at the counter… no one came to check me out. I left the stuff on the counter and left. I wasn’t too upset because when I was standing there I had time to inspect the Jeans I wanted to buy. They were missing a back pocket button. This brought me to wonder how many times this has happened with other people. I didn’t buy that stuff because no one wanted to help me…
I think they have a good selection in furniture and home décor. I have a hard time with the clothes and I have found a lot with missing buttons or holes in the pockets. You just have to inspect what you want really well.
Overall, it is a good place, just really bad customer service. Which actually surprises me because I have been to two other locations (val vista and the Ray location) they have always had great service!

Turn Style offers a cool assortment of furniture, clothes, and home items. It’s kind of like the upscale version of a Goodwill. Prices are reasonable, and their items are good quality.
Some examples I saw when I was browsing include Hudson jeans, a small Gucci purse, numerous Coach handbags, and several area rugs.

I discovered Turn Style a few months ago and thought I would check it out. I’ve always seen the sign but never explored inside. I was pleasantly surprised to see the amount of items that were for sale. I had recently tried consigning at another local business and was intrigued by the process.
I found several items that I purchased before I started the consigning process. I like how they have lots of affordable name brands and lots of selection in my size.
After visiting a few times, I decided to bring in some clothing that I was going to donate to a women’s charity, so I figured even if it didn’t sell, I wouldn’t be out anything anyway. I went in on a weekday before lunch and Kayla took in my items and explained the process to me. She was very helpful and I was well informed on Turn Styles terms. I chose the 55% store credit since I had already found many items that I liked for sale in the store. I had brought in the maximum of 25 items. She did tell me that for 2 – 3 of the dresses I had, if I were to get them cleaned (they had minor spots on them) and brought them back, they would take them.
They ended up taking about 17 items and I made the mistake of not making a list of everything that I brought in but I was able to remember the items I had and figured it out. They did provide a nice slip that lists the number of items and the dates when they will go on sale and the final pick up date. I didn’t want them to donate the items to charity, which is what they will do if you don’t pick up your unsold items after 90 days so I kept tabs on what sold and would call every few weeks to see what other items had sold and get an update on my current credit balance.
This past weekend, I knew that the 90 day period of having my items was approaching so I went in to retrieve them. Only 6 of the items that I brought in had not sold which I was pleased about. I found all but one of them, which was a necklace. Over the previous 80 days, the necklace had been located in the glass counter with other jewelry. I looked in the glass cases and on the ends and was told that since they started their fall clearance, they took all of the items with a certain colored tag out of the glass case and put them on the end to move their inventory. I understand this but since my item had originally been located in the glass case and then moved to the open air of the store, it increased the risk of loss or theft. The store claims not to be responsible for any missing or lost items. I asked Kayla about this and she said that someone could be walking around with it and if it sells or if they find it, they will call me. I know that the necklace was not priced very high but that doesn’t change the fact that it has gone missing. I am disappointed in their lack of responsibility and aloofness about what happened. I understand that it is their policy but an apology would have been helpful. It has made me certainly second guess bringing anything of moderate value to be sold. In hindsight, once the fall clearance sale started, I should have gone in right away and reclaimed the necklace.
I will still shop here because I like their selection. I am a little hesitant to consign here, unless the items are things I truly don’t mind if they come up «missing».

Thought I would give this place a try since I had done a little spring cleaning and had a couple items that were in very good shape that I thought could sell. This was my first experience with any kind of consignment company.
The girls in the back took in my items and explained the process to me. They were very sweet and I was definitely well informed on Turn Styles terms. The terms for consignment were pretty simple… you either get 45% of the selling price which is paid by check (or) you can do 55% of the selling price for in store credit. 2 of the 3 items I consigned sold, which was pretty cool.
The store is clean and well organized, which makes it easy to browse and find something fun. They have everything… like: clothes, shoes, house décor and furniture.
Keep in mind it can be hit and miss on the décor, sometimes they have good stuff and other times it was picked over. But if you are looking for something designer or even just something new to you and your cool that it was gently used, then this is a cool place to shop.

I have to say, I have really been liking this place more and more. I had not been here in quite awhile, like well over a year.
But, we started visiting it again recently. I was very surprised to see all the cool house wares they have here now. Not that I really need another thing in my house.
I don’t!
But, it is fun to look and I have bought a few things anyway. Such as, I got 2 wonderful sets of crystal glasses for a song. This is real crystal by the way. Not just cut glass. They were quite beautiful. So even though I did not need them. I thought they were well worth the price, they were truly beautiful.
There hours are better, they are open longer now than they were when they first opened and that is a plus.
The girl working that night took the time to wrap every bit of stemware very carefully. I did really appreciate that as well.
You never know what you will find. I love a lot of the furniture they are showing now as well. I just have no where to put it all.
But, if you are in the market for some cool home items. I think this is your shop.

First visit last week went pretty well. Even though I had read about their consignment policies online before I went, I guess I missed the part about clothes being on hangers. It was in the middle of the day though on a seemingly slow weekday so the intake person graciously went through my huge Rubbermaid tub of clothes. I’m pretty sure I had more than 25 items in there too and 25 is their limit. I wandered around for about an hour and found a cute spring top which seemed a little overpriced at $ 13 for the JCPenney a.n.a. brand but I really liked it so I splurged. I also really enjoyed browsing the jewelry. I kind of like unique or maybe not the most current style of jewelry so I found lots of things. Even a necklace, bracelet and earring set that I put together and feel it is nice enough to give as a birthday gift to a friend as it is cool and unique. Guess you kind of have to have an open mind when shopping in these kinds of places. Sometimes they are hit and miss but fun in the process if you enjoy shopping, which I do! Proof in that I enjoyed my first visit was a $ 50 receipt. Hope I have some account credit next time I stop in. Of course as karma will probably have a hand in it, the next time I have account credit from consigning, then I probably won’t find anything I like. Oh, I thought customer service was good the day I was there too. Nothing to complain about in that department. Happy shopping!

I’ve always had a great shopping experience here. In fact, this is my go-​to consignment store. The clothes are clean, stylish and funky. Great selection of purses too. Shoes for my boat-​feet are lacking, but I wouldn’t expect anything different.
I love how everything is arranged by fabric type, size and color. It makes it easy. The staff is always very friendly and even know my son by name, which I appreciate.
I recently lost a bunch of weight and I pretty much re-​stocked my closet with items purchased from this store. Love it. Even my pre-​teen daughters love it here!
Highly recommend.

I like this larger store and the staff were friendly on my visit yesterday. I did find a cute top. I didn’t find too much selection on this trip, it was their 50% off red tag week and many of the tops left were pilled, pulled, faded or past their prime. I The purse and shoes selection was nothing too special on this visit; it depends I guess on what the intake is at the time. Again high mileage on the shoe side as well. really don’t mind out of style because many times, people are looking for what’s old to make their own fashion style new again in the present. Just please take in clothes and shoes that do not look like their better days are behind them. The household décor items at this location appeared very dated on this visit. The furniture, okay and a nice selection.
Updated 2÷14÷14: Found 2 very cute shoes in great shape and all the sub prime items were being clearanced out. Much improved from the previous visit.

Dated furniture and nick knacks that aren’t old enough to be cool. Some decent shoes and clothes available, just depends on your luck. Lots of trendy purses, belts, scarves.
In an effort to run this place like some high end store, or maybe some obsessive compulsives house, they tell you to leave your have food or drink at the door. LOL! How old are we?! Um, with BR on the corner I like to browse while I eat my cup of one scoop of ice cream.
They shoo’d me and my guest out of the store once, person wasn’t very polite and there was not a no food/​drink sign posted on the door.
Now seriously, this isn’t a department store it’s a consignment store. They pay a small pittance on items you bring them to sell.
Similar items can be found at a thrift store as well.

Was sold a supposedly Real Diamond ring here, upon taking it home I found it on AMAZON! The same exact ring for 13 $ the Ring was priced at $ 120 at Turn Style originally then put on sale for $ 60.A jeweler had it Diamond Tested… FAKE!!! The manager was very difficult about refunding my money… she wanted the ring back to test it herself before she would refund my money. After waiting several days she called to say SHE WAS TOO BUSY TO TEST IT and I could just come get my money. NEVER ADMITTED TO SELLING A 100% FAKE DIAMOND RING AND WERE RUDE ABOUT. Manager buys all the stuff for less through consignment without authenticating it and resales it at a price way above what they should… STAY AWAY!!!

I was disappointed in this store. It’s in the shopping center with Changing Hands and Trader Joes so I think it is wasting its opportunity. On the positive side, it is a clean store and has room to walk around and look at the items. And if you have items on consignment you get to choose between store credit or cash — store credit is 55%, cash is 45% if the item sells. You have 90 days for the item to sell. Then you need to pick it up or it becomes the property of Turn Style. You need to keep track of the items, they don’t call when the 90 days hit.
There’s two big negatives to me regarding this store: overpriced items and pleasant but not friendly staff. That’s too bad because there is allot of traffic in that area due to the other stores. I have a rule not to shop in stores that don’t appreciate my business. They can use some training in the customer service area.

I into this store after reading reviews looking for a 5 drawer dresser. They had NONE. Furniture is VERY limited and VERY outdated. Prices are NOT thrifty either as most of the clothing is name brand items — so good price for branding but still not cheap.

I’ve been here several times, and my experience has been positive. Staff has been pleasant, even to a hyper 4-​year-​old who tries to touch everything. Selection is not extensive, but items are of good quality. Their recent clearance prices were amazing. Some prices can be pretty high, such as for an unworn, reversible Chico’s jacket, but I don’t buy if I don’t like the price.
Yes, things you bring in have to be nice; that’s why it doesn’t smell or look like a charity place – hello.

I was less than impressed with this store.
As they were getting ready to open in their new location (next to Changing Hands in Tempe) they had limited hours of operation to accept clothing. In addition, you have to make an appointment and bring things on hangers.
As a mom I would stop in first thing in the morning and they weren’t open until 9 or 9:30 (I honestly don’t remember the time. I just know I drove by and they were never open). The front desk girl was unfriendly and lacked customer service.
I learned the lack of customer service to be true with other staff members, too. As a Tempe location, I guess I expected more… more friendliness, more character and well… just more overall!
The staff member who accepts the clothes was very belittling and did not explain the policy. When I asked her a question after reading the policy she quickly responded, «It’s all right here,» as she points to the writing that I… yep…JUST READ!
I have 4 items there and will never go back to consign with them. I’d rather donate to a charity who is grateful for the items.