U-Haul Moving & Storage at Loop 202 & McClintock

Rented a pick up truck and it was disgusting inside, seats were covered in stains, the interior had gunk all over it and worst of all it smelled heavily of cigarettes. The smell was so bad we had to drive with the windows down in the winter. Needless to say it was awful. They also didn’t bother to put gas in the truck.

If you read my last review, you realized I was truckless and moving the next morning. This UHaul location is a couple miles from the Budget Truck Rental location.
I drove over and rented a truck there for the morning move. It cost about 20% more than it would have at Budget, but they had a truck and it was my only real choice at that point.
It was an OK truck. I wish it had a power lift on the back instead of the ramp.
I would say they were generous with the recorded amount of gas in the truck when I picked it up. That is always nice to have done.
When moving yourself, obviously price is the driving factor. I only wish they were willing to price match.

Went to get the trailer we had on reserve. First guy said they didn’t have it. So the owner Brad Ford tried helping us. Offered to give us the biggest trailer for only a $ 5 discount saying «29.95 is the best I can do» Your store isn’t pawn stars! He then said our reserved trailer would be in at 5 and he would call so we can pick it up. It’s 5:40. Thanks Brad for wasting our whole day for moving!

Ultimately, the cost of the rental was refunded. Nothing wrong with this location in particular, but I can’t say I’ll be relying on U-​Haul trucks or their roadside assistance in the future.

no probs

I rented a truck and moving pads from this location. I came in a week prior to my rental date to pick up some moving supplies and they staff was very helpful in helping me pick out the right mattress bag and boxes. They even carried them out to my car for me!
When it was time to move, the truck was very clean and ready for me when I arrived. The process to check out the truck was maybe 10 minutes total. I know that the end of the month weekend is always the busiest with people closing on homes and leases ending. So, I made sure I rented my equipment the weekend before the end of the month weekend. They weren’t very busy and I was able to get in and out with no issues.
The staff was knowledgeable and friendly. They took the time to walk me around the truck and make sure I was comfortable with all of the features.
Later that day, when I returned the truck, they met me outside when I pulled up. They did a quick inspection of the vehicle and I was on my way. I have no complaints and had a great experience with this center.

Be sure that a representative accompanies EVERY customer to do a walk around of the vehicle before allowing them to leave the lot. We were told not to worry about noting all of the dents and scratches, that it wasn’t that big of a deal. The vehicle was covered in little X stickers, including the area of a large swipe of paint across the passenger side door. Yet when I returned the vehicle I was blamed for hitting a pole and lying about it. I was trapped in a situation that could have been avoided had the representative simply accompanied me to look at the vehicle during the walk-​around. I appreciate that U-​Haul «took my word» for the situation, but I do not appreciate being trapped and blamed for an act I simply did not commit.
This is the third time I have used U-​Haul and the third time I have had an unpleasant experience.

After my reservation at the location on Scottsdale Rd. fell through, I came here to get a truck and they eventually ended up being a big help to me. The dude working behind the counter looked intensely stressed out because I was asking for a 24 hour reservation day of at that location with my initial request being somewhere entirely else. With it being October 1^st, availability was very, very, very low so I can understand why he was so stressed out and annoyed with my request.
Yes, I can understand that, but also, look at it from my perspective: I booked that fucker a month ago and those other dipshits fell through. Yes, Uhaul is a soulless corporation with a heart about the size of a raisin but give me a fuckin’ break just this once, okay? And so they did. They ended up giving me a larger truck for the price of the one I had booked earlier.
Really, I had a rough morning but they pulled through. If they hadn’t, I’d be in all kind of hot water and bullshit right now.

I’ve used U-​Haul about a half dozen times to make a move. This time was slightly different. All I needed was a big enough vehicle to pick something up and take it home (I’ve reached the age where few of my friends have a truck or SUV anymore, and not enough kids to go out and get a new one, yet).
I rented a utility van for 20 dollars plus mileage. Not a bad deal, but still came to a lot more than it was worth. Probably should have gotten a truck from Lowes, but I was moving a glass table top and didn’t want to risk it falling out of the bed.
Getting the van, then returning it was easy. I have no real complaints about the place. Not bad considering U-​Haul is the biggest (and probably overall most obnoxious) truck rental service.