Water ‘n Ice

Just a friendly notice to all potential customers that they do not honor their own commitments. I purchased a coupon through a popular coupon organization and showed up with it tonight to get some ice cream. They immediately told me they stopped accepting those coupons, despite the fact that it had not expired yet, and that I would need to take it up with the coupon company. What terrible service!
Also, the store is pretty filthy and run down inside. Probably a blessing in disguise that they wouldn’t honor their commitment.

Not very happy with the fact that I called to see what time they were open until to find out they’re open until 830 and then show up at 8:15 and this location was already closed. Luckily I called another location and the woman was nice enough to stay open for me. fail on this water and ice. Not good customer service.

Absolutely the worst customer service in the valley. Do not waste your time and energy here. All the negative reviews are quite accurate. Called ahead twice about an ice cream flavor to purchase ½ gallon of. Called on Friday, said there was plenty. Called again Monday and said yes. Drove 30 miles (60 round trip) and when I arrive, young girl with mid drift shirt tells me they just sold some and no longer ½ gallon left. No offer to make it right, or sell me remainder at appropriate price. Young girl behind counter could care less about and gives me immature attitude about the situation. Unethical, unfair and outrageous business practices here. Website says they want to be the best. Bait and switch tactics, lying and unacceptable customer service does not make your business the best. Making it right with a customer who called ahead twice to confirm are good business practices. I would imagine this place will be out of business shortly.

I just learned that this company has been charging me $.20 per $ 10 to put on money on their water card program towards future water purchases. This apparently has been happening for the past year or so when I had signed up for the program. The program was offered by one of the employees of the store located at Mill and Southern, Tempe (which has since closed down, I wonder why) and the «fee», was information not shared with me at the time I set up the «Water Card». The lack of integrity illustrated by this practice may go deeper, I wonder, if the lack of honesty at this level, dealing with customers, goes deeper and the product, Purified Water, is not what it is advertised, «Reverse Osmosis Purified Water». It does cause one to pause and wonder. Thumbs down

I am positive no one who reviewed this place got water delivery. Worst customer service ever! Every month there was s new issue and no one knows what end is up when you call. Horrible.

The owner said I couldn’t rinse my water jugs out because he was running out of water? A water store running out of water? Really just lost a long time customer I could of filled up with less water I had 7 jugs never coming back…

wtaf.
I was craving a snow cone, and my trusty Unilocal app found this place nearby.
We were eventually able to find the kid that was working behind the counter, I asked if they sold snow cones, he said yes.
From there it felt like I was interrogating him in order to find out more. I asked what flavors and he pointed to a huge wall of bottles, how the hell I was supposed to determine what flavors they were is beyond me. I was eventually able to find a piece of cardboard on the counter that listed the flavors.
We picked and he started snow-​coning.
When he was done he offered us sample spoons smaller than my pinkie, from a dirty styrofoam cup — and said they ran out of spoons and his manager told him to have people go to the burger joint next door and ask for a spoon.
The hell? I’m not going to go into someone else’s business and ask for a spoon because your manager can’t cough up $ 10 and go to Costco.
As for the snow-​cone, they need to shave the ice finer. that way I don’t feel like I am eating crushed ice and syrup.

I love coming here! The staff is fantastic, there’s a huge chalkboard wall, candy, ice cream, shaved ice, drinks, plus water and ice of course. It’s an amazing atmosphere. They have a wall filled with photos of customers. Best place to get great tasting water!

Not a bad store; not as well laid out as I’d like, but it’s OK. I’ve never seen the great use of taking a jug to a store to save 62 cents on water, but I do appreciate convenience for buying other drinks when I can find it. Unfortunately, I’m miffed by the little things, and in this case, by being overcharged on sales tax on Coke. Yes, it’s only 12 cents more than every other store I’ve ever gone to, but it’s frustrating that they can’t get their systems correct to charge me the right amount.

We only come here for the water and in that regard there are no complaints about this place.
There is no chlorine smell, faucets are all fast and the guys find your water card fast.

I only come here for the $ 1 Tuesday ice cream. They have the Thrifty’s ice cream which I used to love as a kid. The staff is always friendly and they seem to have a pretty cool selection of old school candies that I haven’t seen in years.