Office Depot

In a recent visit to the store they were price gouging for printing services. They went from 11 cents for do it yourself printing, to behind the counter for a simple duplicate copy of an image to $ 6.00 that in the past would of cost .50 cents. Staples does it for 11 cents? What’s up Corporate! By the way the manager Fred was not on his game as he was all too willing to let a customer drive to Pasadena for inventory that was behind the desk when asked of another employee if there was something else suitable. Take your business elsewhere if that is the kind of treatment you would give a long time customer and wasting their time, energy, and money. This was the Temple City branch on Rosemead & Broadway.

Probably the friendliest staff ever! I don’t think I’ve ever been treated so nice at an Office Depot before. I usually don’t expect much from them but wow! My boyfriend and I couldn’t believe how friendly they were. It also helped that we got some get deals! Buy one get one free on sharpies and expo markers. My teacher heart was the happiest it’s ever been !

Needed to buy a laptop bag, and wasn’t expecting much after reading other reviews. However, I walked into the store and was immediately asked if I needed help, and was shown to the right section. While looking, another employee asked if I needed help (and I did, I was trying to find the price of two bags), and she scanned it on the spot. We chatted and I asked where the rulers were because I wanted to check the interior. She called a person in the print shop to let me use theirs. Then when standing in line to checkout, they opened another register.

Excellent customer service! I ordered my school supplies online and it came right away! Super friendly employees and the manager!

Office Depot is open on New Year’s Day.
Plenty of parking spaces. This is located next to HomeTown Buffet.
As I walked around, a worker asked if I needed help.
Not a lot of sales this week but I bought some paper items.
I saw that it also sells Starbucks and other store gift cards. This is nice to know in case I need an emergency gift.
The cashier (employee #766 297) was smiley and friendly. She also promoted its computer and smartphone repair. Keep up the good customer service.

Beware!!! The other disgruntled customers posting 1 star reviews are correct. This really is the worst Office Depot to go to. If I could give them 0 stars, I would but Unilocal will not allow that. I brought an item to return within the return policy but my receipt was torn. Fred, the black assistant manager, refused to return the item stating I am trying to deceive them. I went to the store in Alhambra and they reprinted my receipt (will post pictures of all receipts soon). It is the exact same receipt!!! Next, I went back to return 2 file cabinets that never came in a bundle. Alfredo, then Fred again, refused the return insisting that I am trying to deceive them because I am trying to return a bundle separately. Is a file cabinet a desk or a hutch? No. I wanted them to do the transaction 1 at a time; is that deceiving them? I am so upset that they did this to me today, on Christmas Eve, & I am taking the time to write this review of a store that does not care about its customers; not even on holidays or Thanksgiving (aren’t they supposed to appreciate us instead of embarrass & insult us then waste our time & gas; even on holidays? I am going to return these items again to the same store once the Main Manager, Violet is there because I would like her to be aware of what is happening in her store. Hopefully, she is not a part or the instigator of this travesty & evil! Will update review once I talk to her & see if She is a real manager or a gang leader as that is what they are in this store; a gang!!! You are trying to return something? Bang, bang! Your are trying to get the Internet or bundle price? Bang, bang! We will see.

Amazon vs brick and mortar
Scenario 1.
Fire up your tablet and order your item from Amazon. Prime
Item on porch in 2 days
Scenario 2.
Go to office Depot and choose your office chair.
Friendly sales person tells you it is out of stock but that it can be shipped to your home for free since they don’t have it available
Sales person tells you that the system is slow and it will take TWENTY MINUETS to process the order.
Salesperson says that I can drive to a different store to pick up the chair. I still choose the free delivery option. No brainer.
Salesperson checks with other associates finally saying that there will indeed be a $ 30 delivery charge after all. BTW, the order will still take 20 min to process.
I decide to take a hike. Manager asks how is everything, I say lousy .(maybe just a little too emphatically). Can’t I just take the floor model? She says of coarse I can.
Manager apologizes for the inconvenience, she really is a nice and sincere lady. Gives me a discount, chair gets loaded into car.
Me driving home, feeling humiliated for having gotten to the point of expressing my righteous indignation in front of others. Grateful for the discount and the caring manager, a little angry at the time wasted and the bad feelings overall.
Conclusion:
Next time I’ll buy it on Amazon.

Walked in expecting the same no service experience which is fine with me, after all I’m shopping at a office supply store. We were greeted immediately upon entering. That was more than what I was expecting so it was nice. My son was looking for poster board and some other stuff for a project. Within a couple minutes of walking around we were asked if we needed any help. At the moment we were ok, so I said no. We walked down a few more isles and another employee asked if we needed help finding anything. This time I took him up on his offer and he actually had some good suggestions and was definitely helpful. On the way out I must have saw at least 4 employees working the floor. I was very surprised. Maybe they are actually reading their Unilocal reviews and are getting their act together.

I tried to use their web service to print some photos. They were supposed to send me a notification that my pictures were ready to be picked up. I never got it. First, the lady I spoke to on the phone said she never received my order, even after I gave her the number. Well, because she did not received it, I had to place it again.
That night, I went to the location to pick my photos and another lady kept insisting she did not know how to use the equipment as they were not trained properly, so she could not print my photos. Funny thing is you could see my order on queue, twice. Because of all the trouble, the lady told me I could email the pictures, and she would print them and have them ready for me just to pay and pick them up. «How nice!», I thought. I come home, email the pictures, and call the next day to see if they are ready. George, one of the staff members, tells me he cannot print them until I arrive, as part of the policy, meaning, I will have to wait a while. Worst thing is that they do not seem to care. Well then, I should go to a place where they will provide me with better customer service.

This is only for the copy & print side. It took them 10 minutes to acknowledge me, while they have multiple people just restocking & idling until a manager told them to prioritize the customers. This is not the first time that I had to wait so long especially if they’re not busy. I wish there’s a staples near me. So frustrating

I went to this Office Depot yesterday, at check out, cashier V. Wrote her name on my receipt and told me to fill out a survey online, will get a $ 10.00 coupon.
I went to the website, finished the LONG and DETAILED survey, and provided my email for the coupon;
I got email from Office Depot today, I felt cheated by the Store Cashier and also Office Depot website, because they both failed to disclose the Contingency for the Coupon after I spent my valuable time for the Long Survey.
The most important information for customers was not provided on the Website nor by the clerk, which is in order to get $ 10.00 coupon, one must spend $ 50.00 or more on the qualifying purchase.
So, I hope no one will fall for such trap like me in the future.

First off, you should already see how irritated I am with this store by the fact that I’m leaving this on Valentine’s Day.
Let’s talk about Office Depot’s Price Match Guarantee a little bit.
I bought a printer today a M251nw for $ 299.99 with intentions to price match a competitor online for $ 194 shipped. This was not a 3^rd party Amazon seller, nor was it an eBay seller.
From their own website (FIRST SENTENCE):
Office Depot/​OfficeMax stores and
will gladly match the price on a new identical item sold by any retailer who sells products in both retail stores and online under the same brand name.
Cool that sounds simple right? Go in, price match, I leave, and we’re all happy.
Wrong.
First I was given the excuse that Office Depot only price matches office supply stores.
Funny, there was nothing mentioned of that in their policy page.
I asked to speak to the manger Victoria but apparently she had left before we could discuss the policy rules. I was approached by the assistant manager Oscar who told me they could not price match me because the store I was trying to price match did not have a store front. (They did). Then when I tried to show him, he said that there’s nothing he could do because the store manager had already made her decision and if I had a problem with that, I could call her tomorrow and discuss it.
I literally read out loud their policy to them DIRECTLY from their site with no anvil. This is not a price match guarantee. This is a «I’ll pick a choose who and what I want to price match, and if it’s too low, I’ll make up some bogus reason why I can’t do it» system.
I will now go and order directly off that site and have them ship from NY which I actually end up paying less for because if I bought it in your store, I would have to pay sales tax. Yes, I read your restrictions, exclusions, and limitations too.
Per your website again:
Taxes, ad errors, closeouts, clearance, liquidation, out-​of-​stock items, free product offers, special orders, location specific offers, gift card offers, refurbished items, and holiday sales offers including during Black Friday and Cyber Monday (Office Depot/​OfficeMax or any eligible retailer) are also excluded from this guarantee.
Thank you Victoria and Oscar for wasting my time ordering, driving to, and having to argue with you about YOUR OWN policy. I hope Staples whips you guys into shape because you guys are terrible.

Awful service, called ahead to deal a timed urgent matter. Still the service was slow, the copy and print center girl was overwhelmed with people yet other staff didnt help at all. So much for teamwork at this store. Never again will i be going here. Theres no point in having this store operating.

It’s okay here. Not as bright and shiny as other Office Depots I’ve been to but they have your stuff for the most part. Feels drab and the customer service is less than enthusiastic. It’s perfectly fine as a place to shop for supplies but that’s the most anyone should expect anyway.

I usually don’t even think about writing bad reviews. But I’ve been standing in line for a really long time to get something printed, and the worker has served three people who were behind me in line. I literally just need one thing printed, and she’s been ringing people up, laminating things, and helping people fax. I understand that she has many things to do, but i was in line before all of them. She just helped another person who just showed up. I’m still standing in front of her computer. Terrible service. I’m writing this as she’s serving all the other people. Sigh :(
But besides that, the store is pretty organized and most of the workers on the floor are really helpful.

Absolutely terrible services provided to the customers. While trying to have important documents faxed to the store (twice, on different days), I was told that the documents would not be sent to the store if it was currently being used. Learning from my apparent mistake the first time, I made sure to call ahead to confirm that the fax line was not being used, and immediately had a document faxed. According to the manager, no document was ever received despite their assurance that the lines were not being used, and the confirmation that it was successfully sent.
I will never be using their provided services again, and I genuinely feel terrible for anyone else who encounters such a blatant lack of customer appreciation.

So this is a typical average office depot from what I can tell. Its not a special or spectacular location with unique, test, trail, or clearance specials.
This place is just like every other big box store of this type except for the service people. These folks are overly helpful, almost to the point of badgering you as a customer. This has to be per the store managers policy. It is sometimes to point that if you are in the store and move around at all you cant go more than 20′ or look at 2 things without someone asking to help. I mean seriously there is a limit to how many times you should ask someone to help them. I dont need a personal sales assistant to help me while I look at printer ink cartridges or avery style labels. OMG seriously people take a chill pill… Im not 5 and I dont need someone to hold my hand.
If you want to just browse, it is almost frowned upon here. But sometimes you just want to look at the new tech and see if it is something that interests you. If it does you would buy it or research it a bit. Perhaps ask a few questions. However that is not how this store operates =(They want to help you browse it would seem.
Pro Tip: This is a great place for back to school supplies as they carry everything from pencil sharpeners to crayons to notebooks to uniforms.
I usually come here for ink and basic supplies when needed for things that I don’t have at home. Its something that I prefer not to do as I always end up feeling like I am about to run a gauntlet of helpful service people that I don’t want help from.
I also don’t like that they changed their printer ink cartridge return program from a direct discount to collecting a bunch of them and you get a discount of some sort later on =\ I cant figure out their program but it wasn’t as savings visible as the old one, that is for sure.
So shop here if you want to be baby’d or if you live around the corner. For me, I will only come over here if I must.

I went to this Office Depot in Temple City, CA on 9÷29÷2014. As usual, they did a good job of shrinking my documents down to a manageable size. I do miss the Office Depot in Rosemead though.

I came to drop off 4 sets of copies to be binded, around 1130am. The person in charge at the time, April, took the docs and told me to come back at 130pm that they would be done by that time. Came back at 330pm to find that she forgot about it and went home. Then I had to wait 40 minutes to be taken cared by another person with the excuse that they ve been swamped with customers and didn’t have the time. So we’re not customers then? Thank you April, for your hard work.

My review is only for the copy and print center:
Yesterday I went to try and print some documents and then scan them. There were two people working and boy were they BUSY… They were multitasking and juggling customers from all directions to be more efficient. Office Depot needs to hire more people during high traffic hours or something… anyway the employees were nice and courteous even though they were so busy which is why I’m giving this place a 3 stars. I got my stuff scanned and my deadline was fulfilled so I’m a happy camper. :)