Jiffy Lube

Normally, I take my car (s) to the Kwik Kar down the street. However, after receiving repeated lousy service from people who act like delinquent thugs, I decided to try the Jiffy Lube down the road. Thank God I did.
When I parked my car, at the entrance of the garage, I was met by Ryan. It was 8:00 am and freezing cold, but Ryan had a delightful attitude. He directed me to the waiting room, showed me where the coffee and water was, and let me know that he would be back in a moment to check me into the system. You never get a second chance to make a first impression, and Ryan hit a home run.
After looking over my car, Ryan returned and spoke to me about the type of oil that was recommended for my car. He didn’t come across like a salesman, rather, he acted like he truly cared. I accepted some of his suggestions (changing the air filters). Moreover, because I accepted some of the suggestions, he was willing to give me a discount on other items.
Ryan went back to work, and before I knew it, my car was finished. Quick and easy with excellent customer service. I enjoyed the experience so much, I brought my other car in for service. I received even better service the second time. Ryan gave me some additional discounts on certain items, which made me feel like my business was appreciated.
It is rare when you experience service like this. Moreover, it should be rewarded. Ryan and the Jiffy Lube team made me feel like they wanted my business. (Unlike Kwik Kar, where I felt like a I was bothering the crew from sitting on their asses). Ryan and his team have won my business.

Took over an hour for just an oil change. There were only 2 people working, which even though they only have 2 bays is still unacceptable to me. I’ll probably try out the other oil change place down the road next time, even though I have been a loyal Jiffy Lube customer since I first started driving. The only good thing about this place is that as long as you get the basic oil it’s pretty decently prices.

I come here because it’s close to my full time job. The staff are nice. The service is generally decent. Once they tried to sell me some tires even though mine are only 8 months old. Beyond that… never had a problem. The wait is often too long. They quoted me 45 minutes and it’s been 1.5 hours. Not cool. The waiting room is clean. They have water and coffee for patrons.

OUT FREAKING STANDING! Courteous, friendly, great customer service! Thanks so much. No gab, no hassle, slam bam and back on the road! Enough said!

I pulled up and I was greeted by an employee instantly. He opened the door for me and was very nice and it was weird because you don’t see many employees use manners these days. I was briefed about the different oil packages that I could choose from and he broke everything down and explained it to me. After that, I was walked to the waiting area (which was VERY CLEAN) and only waited about 15 – 20 minutes. Every employee there deserves a raise. Btw, this was my first time at Jiffy Lube. I will continue to come back!!!

I’ve gotten a few oil changes here and my state inspection a number of times. Now I like taking my car to the dealer for services, but when the dealer can’t fit me in for five days and I need an oil change, I go here. They get me in with no appointment in less than thirty minutes and out the door just as fast.

Very honest and quick. Did not try to sell me things I didn’t need. In fact, they pulled my filter and told me it was fine for now. I really appreciate being able to trust a mechanic. I will be going back to them.

Very professional attitudes from the employees I spoke with. They were both very helpful and not overbearing on trying to sell additional services outside of the oil change I initially came on for. I will definitely be coming back for further, basic car needs.

Had an awesome experience! These guys always take care of me. They are quick and efficient. Never had a problem. Thanks!

Excellent and timely service! All of the employees were friendly and thorough in explanation of services. Oil change with full service took less than 20 minutes. I will be coming back.

Well from 5 to 1 star. The last 2 times I’ve gone have been horrible. Last time took over 1 ½ hrs for a simple oil change after having another car who came after me, go before me.
Today, I was told 30 minutes before they could start service. 30 minutes later I was told after I had to ask, it would be done soon. Same thing happened again as they moved a car who’d came after me, into the service bay. I promptly left after explaining horrible customer service and non-​existent communication. Never again.

Jiffy lube called me back we took our vehicle back to them they replaced filter that was leaking then refunded our money back. I insisted on them charging me for fixing the problem they wouldn’t accept the charges. I I will take my vehicle back to them now that they made it right.

Went in for a simple inspection. There was a couple of cars ahead of me, but nothing too busy. I waited an hour and a half for just an inspection. For the last hour there were just one or two others waiting for their car and by the last half hour it was just me. There were at least three mechanics on duty and one on register, so I have no idea why it took so long. I probably won’t go there again.

I went 2 weeks ago and had a terrible experience. Before going I printed off a coupon for $ 5 off an engine air filter, expecting the price to be $ 10 – 15 for the replacement and hoping to spend $ 5 – 10 with the coupon. They were doing the afternoon special were they do a standard oil change for $ 19.95; so total with my coupon im expecting at max $ 30+tax.
I rollup tell him I want a standard oil change for $ 20 and an engine air filter, he tells me that would be $ 8 – 12 depending on the size. (I have a fairly popular make and model car, so the part should be plentiful). They get to work and the manager does his upselling for the cabin filter, I tell him next time. Then he starts ringing me up. $ 35 for the oil change, $ 20 for the filter, plus tax I was looking at $ 60 (almost twice what I had calculated going in. He explaimed that since I just hit 100k miles i should be getting the high milage oil, I didnt argue the point; but then he tells me the air filter was abnormally large for my car, and it was $ 20. I told him I was quoted 8 – 12, then he left. Once they were done, he calls me back over and takes the price of the filter to the quoted price acting indignant. Then I present my $ 5 off coupon and he says he cant add that. I told him «you quote me a price and you renig, then you wont honor the coupon that got me in the door.» «Well I took off $ 8 on the filter and it doesnt stack».
Well if they tell you its $ 12 and then ring it up for «$ 50» then they settle back at $ 12, they dont save you crap. So I escaped with a bill of $ 50, $ 20 more than expected, and an unusable coupon. Only go there if you want to be taken for a ride.

I went here before Jiffy Lube bought it & really liked it. However after a couple if visits after becoming Jiffy Lube I quit going. They are always trying to upsell you on higher priced oil changes. Also kept telling me I needed a new belt. My mechanic said the belt was fine. Final straw came when I went for an oil change & needed an inspection. Told me I needed new wiper blades, so I told them to go ahead & put then on. Charged me $ 20 per blade. My fault for not asking first. Could have gone to Advanced auto parts & got them for $ 4 or $ 5. Now I go to Gorilla Lube & have been very happy there. The reason I picked Gorilla Lube is because I discovered the guys that used to work at Jiffy & left shortly after it became Jiffy are now at Gorilla Lube. They did not like the way Jiffy did business & moved on.